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BBB Accredited Business since

Guaranteed Appliances

Phone: (512) 392-0373 Fax: (512) 558-4500 3020 Fm 621, San Marcos, TX 78666

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers reconditioned major appliances such as: washers, dryers, refrigerators, stoves, dishwashers and occasionally, freezers. We also repair appliances and sell parts for those do-it-yourself-rs out there.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Guaranteed Appliances meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Guaranteed Appliances
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 08, 2003 Business started: 05/08/2003 in TX Business started locally: 05/08/2003 Business incorporated 09/11/2003 in TX
Type of Entity


Business Management
Ms. Kristen Rena, President
Contact Information
Principal: Ms. Kristen Rena, President
Business Category

Appliances - Major - Dealers Appliances - Used Appliances - Major - Parts & Supplies Appliances - Major - Service & Repair

Products & Services

Guaranteed Appliances sells the following brand(s): Amana, Estate, etc., Frigidaire, General Electric (GE), Hotpoint, Kenmore, Maytag, Roper, Whirlpool

Guaranteed Appliances offers the following product(s): Dishwashers, Dryers, Parts, Ranges/Stoves, Refrigerators/Freezers, Washing Machines/Washers

Method(s) of Payment
All major credit cards, checks, with proper ID, and Cash.
Alternate Business Names
03-WeSaySo, Inc
Industry Tips
Appliance repair tips

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.