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BBB Accredited Business since


Additional Locations

Phone: (210) 924-2900 Fax: (512) 767-0347 View Additional Phone Numbers 7730 N Interstate 35, San Antonio, TX 78218

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Conn's meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

BBB Complaint Information

Find aggregate BBB complaint information for Conn's. BBB of Greater Houston and South Texas has the full report as that BBB handles all complaints for Conn's.

Additional Information

BBB file opened: December 01, 1993 Business started: 08/26/1957 Business started locally: 08/26/1957 Business incorporated 08/26/1957 in TX
Type of Entity


Business Management
Mr. Kathryn James, Customer Service Mr. Pedro Alejandro, Store Manager Mr. Steve Avila, Store Manager Mr. Chris Cuevas, Store Manager Ms. Melissa Davanay, Store Manager Mr. Ramon Garcia, Store Manager Mr. Julio Gonzalez, Store Manager Mr. Jose Guerro, Store Manager Mr. Sergio Gutierrez, Store Manager Ms. Jessica Henderson, Store Manager Mr. Joseph Martin, Store Manager Jancee Sanchez, Store Manager Mr. Ken Trout, Store Manager Theo Wright, CEO Neftali Zuniga, Store Manager
Contact Information
Principal: Mr. Kathryn James, Customer Service
Business Category

Appliances - Major - Dealers Appliances - Small - Dealers Electronic Equipment & Supplies - Dealers Appliances - Small - Service & Repair

Alternate Business Names

Additional Locations

  • 11650 Bandera Rd

    San Antonio, TX 78250 (210) 767-9067

  • 1601 S IH 35 Ste 500

    Round Rock, TX 78664 (512) 828-3712

  • 230 N New Rd

    Waco, TX 76710 (254) 399-0034

  • 2420 Bob Bullock Loop Suite 6

    Laredo, TX 78043 (956) 523-0956

  • 25 NE Loop 410

    San Antonio, TX 78216 (210) 340-1743

  • 2514 SW Military Dr

    San Antonio, TX 78221 (210) 924-2900

  • 3143 SE Military Dr Ste 102

    San Antonio, TX 78223 (210) 333-8180

  • 4022 W Commerce St

    San Antonio, TX 78207 (210) 436-6111

  • 4810 Eisenhaur Ste 240-B

    San Antonio, TX 78218 (210) 637-7088

  • 4818 S Padre Island Dr

    Corpus Christi, TX 78411 (361) 994-6548

  • 4999 NW Loop 410

    San Antonio, TX 78229 (210) 522-1191

  • 6425 S Ih 35 Ste 200

    Austin, TX 78744 (512) 326-1895

  • 6976 East Highway 191

    Odessa, TX 79765 (432) 561-5008

  • 7730 N Interstate 35

    San Antonio, TX 78218 (210) 967-4200


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.