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A BBB Accredited Business since
BBB has determined that Conn's meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
BBB Complaint Information
Find aggregate BBB complaint information for Conn's. BBB of Greater Houston and South Texas has the full report as that BBB handles all complaints for Conn's.
Type of Entity
Business ManagementMr. Kathryn James, Customer Service Mr. Pedro Alejandro, Store Manager Mr. Steve Avila, Store Manager Mr. Chris Cuevas, Store Manager Ms. Melissa Davanay, Store Manager Mr. Ramon Garcia, Store Manager Mr. Julio Gonzalez, Store Manager Mr. Jose Guerro, Store Manager Mr. Sergio Gutierrez, Store Manager Ms. Jessica Henderson, Store Manager Mr. Joseph Martin, Store Manager Jancee Sanchez, Store Manager Mr. Ken Trout, Store Manager Theo Wright, CEO Neftali Zuniga, Store Manager
Appliances - Major - Dealers Appliances - Small - Dealers Electronic Equipment & Supplies - Dealers Appliances - Small - Service & Repair
Alternate Business NamesConns
112 High Ridge Drive
Del Valle, TX 78617 (800) 280-1514 Directions
11751 Bandera Rd
San Antonio, TX 78250 (210) 767-9067 Directions
1601 S IH 35 Ste 500
Round Rock, TX 78664 (512) 828-3712 Directions
230 N New Rd
Waco, TX 76710 (254) 399-0034 Directions
25 NE Loop 410
San Antonio, TX 78216 (210) 340-1743 Directions
2514 SW Military Dr
San Antonio, TX 78221 (210) 924-2900 Directions
2531 W Anderson Ln
Austin, TX 78757 (512) 302-9069 Directions
3143 SE Military Dr Ste 102
San Antonio, TX 78223 (210) 333-8180 Directions
4022 W Commerce St
San Antonio, TX 78207 (210) 436-6111 Directions
4810 Eisenhaur Ste 240-B
San Antonio, TX 78218 (210) 637-7088 Directions
4818 S Padre Island Dr
Corpus Christi, TX 78411 Directions
4999 NW Loop 410
San Antonio, TX 78229 (210) 522-1191 Directions
6425 S Ih 35 Ste 200
Austin, TX 78744 (512) 326-1895 Directions
7730 N Interstate 35
San Antonio, TX 78218 (210) 967-4200 Directions
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Additional Phone Numbers
- (210) 967-4200(Phone)
- (210) 656-4424 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.