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Good Ol Days Garage LLC

Phone: (830) 257-2376 Fax: (830) 792-1103 2422 Junction Hwy, Kerrville, TX 78028

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Good Ol Days Garage LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Good Ol Days Garage LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Good Ol Days Garage LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

top
BBB file opened: July 20, 2010 Business started: 01/01/1996 in TX Business started locally: 01/01/1996 Business incorporated: 06/08/2006 in TX
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Thomas Eure Jr., Owner
Contact Information
Principal: Mr. Thomas Eure Jr., Owner
Business Category

Antiques - Repair & Restore Auto Customizing Auto Restoration Motorcycles - Repairing & Service Motorcycles - Customizing


Additional Locations

  • 2422 Junction Hwy

    Kerrville, TX 78028 (830) 257-2376

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Complaint Detail(s)

11/7/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I brought my 1970 Plymouth Duster to Good Ol' Days Garage because I trusted them. My Duster's Timing Chain Cover had leaked water into the oil when the engine had been shut off. I towed it to GODG because I didn't want the water in the oil to spread throughout the engine. The drain plug on the oil pan had been stripped by another mechanic that had worked on the car so I figured I would get them to do the job while they worked on the Timing Chain Cover. I brought the car in for the following repairs: Remove and Replace Timing Chain Cover, Remove and Replace Oil Pan, and to change the oil 3 times to get any moisture out of the engine that may have accumulated in it. I had told them I wanted them to change the Timing Chain Cover and provided a new Timing Chain Cover, but it was the Gasket that leaked, the Timing Chain Cover was fine. I didn't know that at the time. Yet instead of telling me the cover was fine, they changed it anyway without telling me it was just the gasket. The timing chain cover was $140! During the repairs ***** called me and told me the Timing "Chain" was bad, even though it wasn't. That was $60 I didn't need to spend. I believed him and said it was okay to change the Timing Chain. He gave me back the parts he replaced and I still have both parts and neither one needed replacement. The Timing Chain Cover "Gasket" leaked and put water into the oil while the engine was sitting, not running, so all they had to do was drain the oil pan and remove it, and replace the Timing Chain Cover Gasket, and change the oil 3 times. I provided 15 quarts of oil and 3 oil filters the Timing Chain Cover, the Timing Chain Gasket, the Oil Pan, and the Oil Pan Gasket. What I got was nothing but a nightmare!!! And a huge bill. When I went to pick up the car, as far as I know, the Oil Pan Gasket was not leaking, but it is now, badly. When I went to pick it up, the car had already been warmed up so I didn't start it from a cold start, which I will get to in a moment. I noticed a smell of burning rubber on my way home, which I called and asked ***** about. ***** said it was probably just the new Intake Manifold I had previously put on it smelling like rubber. So I said okay and continued to drive home, which was 60 miles. When I got home, it still smelled like burnt rubber, and I could not figure it out. Then, when I went to start the car from a cold start for the first time, it started back firing! So I inspected the timing and it was okay. It had sat a number of months before I took it to GODG and so I just figured it was bad gas because the backfiring cleared up after it warmed up. But the next time after putting good gas in it, when I started it it backfired again. I called a mechanic buddy and he said to check the exhaust gaskets, known as Collector Gaskets". They are where the Header is connected to the Exhaust Pipe. So I got under the car to look at it and there were 6 rubber bands they had left on the Exhaust Pipe from when they were working on the car. They had to disconnect and remove the right side Header in order to remove the Oil Pan, and they must have used the rubber bands to hold the Exhaust Pipe up while they were working on the Oil Pan! That will be approx. $20-$30 for another garage to repair. Then, I went to change the oil again I noticed oil on the oil filter. And the Oil Filter was on so tight, that I had to use a Filter Wrench and turned it 3-4 full turns with all my strength to get it loose! It is supposed to be put on hand tight. I called *****, he said, "Oh, I know that was put on right, I put it on myself! I have strong hands and that was hand tight for me!" Well, it is NOT supposed to be that tight and because he tightened it so tight it made the Gasket between the Oil Filter Adapter Plate and the Engine Block leak! That was $75 to have someone else replace. Then, I noticed after driving the car a week, that the Alternator started making noise. I checked the Belt Tension. The Belt was so tight, that it wore out the Alternator Bearings in a week! I had to buy another Alternator. $100! They had to take off and reinstall the Alternator to change the Timing Chain Cover, and they put that on way to tight. Then I noticed oil on my garage floor! And not just a little. It was pouring out. This time I called ***** and told him the Oil Pan Gasket was leaking and I wanted him to fix it. He said "Oh, it is your aftermarket Oil Pan that is making the gasket leak." And refused to help me. That will be another $265 for me to get someone else to fix. It is not the After Market Oil Pan making the Gasket leak, and even if it was, he should have seen a large deformity in the Oil Pan BEFORE he put it on. I would have too when I inspected the Oil Pan! The total repair bill was just over $1,100.00 from GODG, and the only thing that they didn't mess up was putting the new Timing Chain Cover on that didn't need to replace the old one. And they cost me about $660 to repair the lack of repairs or damage they did to my engine!!! And now I don't trust the work they did to the Timing Chain Cover and am going to get that replaced at a cost of approx $400! I am beyond furious.

Desired Settlement: I would like to be reimbursed the $1000 it will cost me to "re-do" the entire job I asked them to do. But I would settle for the $660, $395 I have spent already and the $265 I still HAVE to spend to get the car running right. I figure the work on the Timing Chain Cover looks okay, and since it is my preference to fix, I will pay for that, but the rest is either due to damage or incompetent work. I am on disability and get a $824 a month for an income. I had to take a bank loan out to get GODG to work on the car. Now it is no better off than when I took it there and I don't have the rest of the money I need, $265, to fix the Oil Pan Gasket. The car is not able to be driven.

Business Response:

 
November 5, 2014

 

Dear Madam:

On the day the customer picked up his automobile we did our normal checklist and walk around of the car with the customer, Mr. ****** ********. We explained and showed him what was done to his automobile while here at our shop and pointed out things we found that needed to be addressed that was not in the original request for us to repair.

Upon completion of this final inspection the customer was pleased with the work and shape of his vehicle and paid the balance owed and picked up his vehicle. Approximately an hour and a half after leaving, the customer contacted us by phone and told us his vehicle was running great and thanked us again.

Approximately a week to 10 days later, Mr. ******** contacted us about some problems and we told him that we would be more than happy to schedule him some lift time to examine the vehicle and repair any problems that were due to OUR labor or parts and that it would be warrantied if it was due to our work. We did, however tell him that if it was not due to our labor or parts and was due to existing parts or his supplied parts that it would not be covered and he would be responsible for the cost. We also explained that it would be about a week before we could get him scheduled for lift time due to the amount of work we had in the shop at the time. This seemed to anger Mr. ******** because we would not do it right away. We told Mr. ******** that since he was a member of AAA that he could get them to bring the car to us and we would take care of it as soon as we could get him on the lift and if AAA would not bring it to us that we would send a wrecker to get the automobile and would not charge him if the problems with is car WERE due to our labor and parts, however if it ended up being existing parts or not resulting from our work he would be responsible for the bill for that also. This angered him even more and he said he would contact us again.

We never heard from Mr. ******** again until he posted derogatory comments on a review of our business on a website we are featured on. We quickly posted a rebuttal addressing his comments and explaining that we could not perform our warranty if he refused to bring his automobile back to us. Once again, we never heard from Mr. ******** again until we were notified by the BBB that there was a complaint against us. We offered to do warranty work and try to satisfy the customer on numerous occasions but were not allowed the chance to do so by Mr. ******** himself.

We are a small, Independent Company, Family owned and operated, having been in business for over 20 years and offer warranties for our work but DO NOT offer a National Warranty and DO NOT warranty Customer Supplied Parts. Our warranty is for our labor and our parts but must be brought back to US for warranty work and scheduled due to work volume.

If you have anymore questions or need more information to help clear this situation up, Please contact me

 

Sincerely,

****** ****

Owner/Operator

Good Ol’ Days Garage and Bike Shop

Consumer Response: Complaint: ********

I am rejecting this response because:

Mr. **** never told me I could bring back the car in for them to look at my car, nor did he state his labor was warrantied. He told me the problem was my after market oil pan. I would like the BBB to access the phone logs of Mr. ****'s business and verify his statements. He never said I could bring the car in. He never said AAA could tow my car for free, which I already knew, or that it would take a week, and I never expressed the least amount of anger with Mr. ****. The car was picked up on 4-21-14. I did call him an hour after the car was picked up to let him know I made it home safely. It was raining hard all the way, 60 miles, and I just wanted to let him know I made it home okay and the car ran okay. I called a couple other times complaining about the burnt rubber smell, and about the oil gushing out of my oil pan. Mr **** must have me confused with someone else. BBB, if you need my phone number to gain access to the phone records of the conversations between Mr. **** and I, please contact me...

Regards,

****** ********