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BBB Accredited Business since
Phone: (800) 630-2396 Fax: (512) 857-7961 2929 Longhorn Blvd Ste 103, Austin, TX 78758
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This company designs and manufactures air purifiers and air cleaners for home and commercial applications.
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A BBB Accredited Business since
BBB has determined that Alen Corp meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Alen Corp include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMs. Catherine Covington, Comptroller Mr. Warburg Lee, CEO
Air Purifying & Cleaning Systems & Equipment
2929 Longhorn Blvd Ste 103
Austin, TX 78758 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: I have asthma (severe). I was referred to this company to purchase an air purifier. Sold one and had to return it. Had several discussions with staff regarding the second one. Was told dont worry - product has lifetime warranty. Called to say I dont think machine works and no one got back to me. I have had it sitting for about 4 months (in a corner). I am disabled and did not think about filing a BBB complaint until now when someone told me to since it has a lifetime warranty.
Desired Settlement: Immediately replace the unit for one that works. I have tried different filters, different placement, everything.
I apologize that you feel your unit is not working and we would be happy to get you a warranty replacement. The last correspondence we have from you is from 2/17/14 in regards to the 2 free filters we sent you and to which we responded within an hour. You referenced a $350 unit in your complaint, attached is a copy of your receipt of your purchase of the T500 for a total of $220. Please confirm that this is the unit you are referring to and feel free to contact me directly for a warranty replacement.
Have a wonderful day.
Thank you ,
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|4/10/2013||Billing/Collection Issues | Complaint Details Unavailable|