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          General Air Conditioning Inc has 1 locations, listed below.

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            Business ProfileforGeneral Air Conditioning Inc

            Air Conditioning Repair
            BBB accredited business

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 7/29/2008

            Years in Business: 29

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Business Details

            BBB File Opened:
            1/1/1995
            Years in Business:
            29
            Business Started:
            1/1/1995
            Business Started Locally:
            1/1/1995
            Business Incorporated:
            4/6/1999
            Accredited Since:
            7/29/2008
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Business Management
            • Mr. Timothy Scott Bruce, President
            Contact Information

            Principal

            • Mr. Timothy Scott Bruce, President

            Customer Contact

            • Mr. Timothy Scott Bruce, President

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/17/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            General Air Conditioning installed a Trane hvac unit in 2019 and has been maintaining my unit since then. On April 11, 2022, they were called to repair my unit for no power. They found that it was a clogged drain and faulty safety switch. I was quoted ****** to have this done or if I agreed to a maintenance agreement for ******, they would waive the cost of one service fee, so I agreed to pay for maintenance agreement in order to have drain cleared and safety switch replaced. On April 18, 2022, the power to my unit went out again and water began leaking from my kitchen ceiling caused by the overflowing drain pan. I used a sump pump to drain that night and General was called again to repair. The drain was found to be clogged again and at that time the technician revealed that the safety switch was never replaced or reconnected. I was charged ****** this time to clear the drain and they wanted another ****** to install the safety switch. I explained that this was supposed to be done already and they denied and told me to speak to *** who is supposedly their owner. I have sent an email and have called 4 times and spoke to their secretary who always tells me that he is not available or out of town. I feel they are responsible for the damage to my kitchen ceiling and requested a refund for the maintenance agreement because I refuse to do business with them again. The Secretary tells me that it is up to *** to approve refunds, but he is never available and has not responded til my email or numerous messages.
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            Customer Reviews

            0 Customer Reviews

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