BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Friedrich Air Conditioning Co., Ltd. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Friedrich Air Conditioning Co., Ltd. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 10 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||8|
|Total Closed Complaints||10|
Type of Entity
Business ManagementTracy Peterson, CFO Sharon Jerman, Executive Administrative Assistant Steve Hagdorn
Air Conditioning Equipment - Room Units
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Complaint Trends - Last 3 Years
Customer Review Trends
|10/25/2013||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: Bought a friedrich PTAC air conditioner last year. I needed service 3 months ago because it kept turning off and wouldn't stay on - in addition to a grinding noise - which they came previously twice to look at and fix. First they told me it might be an electrical issue on my end which I know it isn't as I have the same unit I bought that works without an issue! - Friedrich gave me a list of repairers. All of them said they need friedrich's authorization to repair the unit. Took friedrich 3 weeks! in summer time to authorize the repair after saying it wasn't covered then when I linked them to their own website about their warranty and the time it's covered they authorized a repair. Then took another week to get a repair guy down! Then the guy brought it back saying he couldn't find anything wrong - but brought it back with the plug wire all ripped off (i'm not plugging it in now an electrical hazard)! I had to buy a replacement friedrich in the meantime and these units are EXPENSIVE. ALMOST $1000 for one.
Desired Settlement: I'd prefer a refund as I rebought a friedrich but if not - a replacement please.
Business Response: Upon verification of the information provided Friedrich agrees to *** ****'s request of purchasing the failed unit back. A Friedrich representative will be contacting *** ****s to inform him of the actions to follow in fulfilling his request for refund. Thank you.
Better Business Bureau:
BBB's Final Determination: Consumer accepted resolution offered by the business.
Problems with Product/Service
Read Complaint Details
Complaint: bought an aircondition for close to $2000 dollars and was promised that the company say that it should work for 10 years and after 5 years of owening this model the compresser went dead. i don't think that a aircondition that costs $2000 dollars should break after a few years of using, my older model that i had in the past from their company lasted for 15 years, so obviislty the product is deffective, and i would like them to replace it with a new one.
Desired Settlement: to replace it with a brand new one.
The warranty for our RAC products is 60 months on the sealed system components. The failure mode described is a sealed system failure and would be covered by Friedrich to be repaired under the manufacturer's warranty. If *** **** would please contact us at ************, ext# *** we can help with providing him with a service contractor who will repair the unit under the manufacturer's warranty program. The warranty does not provide for a new unit exchange, but we do provide a proration of the the failed unit should that be a better method to resolve this issue. Thank you.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|3/6/2013||Problems with Product/Service|
|8/13/2012||Problems with Product/Service|
|7/9/2012||Problems with Product/Service|
|7/2/2012||Problems with Product/Service|
|9/20/2011||Problems with Product/Service|