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BBB Accredited Business since
Phone: (830) 303-8624 Fax: (830) 401-0677 510 N Austin St, Seguin, TX 78155
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Tri-County A/C offers products such as a/c units, furnaces, heat pumps, geothermal heat pumps, air cleaners, all sizes of filters, and thermostats. They also offer maintenance and repair services on any unit.
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A BBB Accredited Business since
BBB has determined that Tri-County A/C & Heating meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Tri-County A/C & Heating include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Texas Department of Licensing & Regulation
920 Colorado St, Austin TX 78701
Phone Number: (800) 803-9202
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Bubba Martin, President Mrs. Kay Martin, Corporate Secretary
Air Conditioning Contractors & Systems Heating Contractors Heating & Air Conditioning Geothermal Heating & Cooling Heating & Air Conditioning - Filters Air Conditioning Repair
Products & Services
Tri-County A/C & Heating sells the following brand(s): American Standard, Carrier, Ruud, Lennox
Tri-County A/C & Heating offers the following product(s): we offer repair and replacements of All brands of A/C and heating systems.
Method(s) of PaymentThis company accepts all credit cards. This company accepts 3rd party financing for replacements.
Alternate Business NamesTri-County A/C & Heating LLC
Industry TipsAir conditioning repair tips Tips for hiring a contractor
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
510 N Austin St
Seguin, TX 78155 (830) 303-8624 Directions
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: Have an A/C unit that is still under warranty in terms of parts. Repair person stated that A/C manufacturer charges to have warranty parts returned and that it would have been cheaper to pay for the part. We did so and then found out the next day that A/C manufacturer does not do that. Called the AC repair company and asked about this and he stated that we would still have to pay more as the part includes labor. The invoice was not broken out like that, the invoice stars $65 for labor and then the $40 for the part. AC company stated that is because he does flat rate pricing. It is my belief the company does not want to do the work of filing paperwork for warrenty part and it is easier to charge customer.
Desired Settlement: Would like for company to refund the part that was under warranty
I spoke with the customer and he said he would take the complaint down. I hope this has been done as he said he would. Please advise if it hasn't and I will contact him again. Thanks, ***
After contacting Mr. ******* we talked about the warranty parts and I told him I would be happy to refund the price of not only the parts but the entire service call. Mr ******* said I didn't have to do that but I insisted. He told me he was satisfied with my actions and the matter was cleared up to his satisfaction.
Sincerely, *** ******- Tri-County A/C
Customer Reviews Summary