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Roger Brown A/C, LLC

Phone: (512) 260-0994 PO Box 1248, Leander, TX 78646 http://www.rogerbrownac.com

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Description

This company offers the service and installation of air conditioning and heating equipment.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Roger Brown A/C, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Roger Brown A/C, LLC include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Roger Brown A/C, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

top
BBB file opened: April 20, 1995 Business started: 04/20/1995 Business started locally: 04/20/1995 Business incorporated: 02/06/2014 in
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Licensing & Regulation
920 Colorado St, Austin TX 78701
Phone Number: (800) 803-9202
customerservice@license.state.tx.us

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Roger Brown, Owner
Contact Information
Principal: Mr. Roger Brown, Owner
Business Category

Air Conditioning Contractors & Systems Heating Contractors Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Air Conditioning Repair

Alternate Business Names
Roger Brown AC
Industry Tips
Air conditioning repair tips Tips for hiring a contractor

Additional Locations

  • PO Box 1248

    Leander, TX 78646

  • 1
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  • Advertising or Sales
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Complaint Detail(s)

10/17/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: multiple problems: #1- never completed the paperwork with the City of ******, so we were are not able to receive the rebate he promised #2- switch the brand name of the product that he told us he had to have our check for 1/2 down that day because it was the last day of the sale #3- never did a J calculation to size our system, so now we are stuck with a system that is oversized and our house is too hot or too cold #4- promised to "make it right" and disappeared off the face of the earth

Desired Settlement: ***** needs to complete the paperwork with the City of ****** so that we can get the $450 REBATE that he promised at the time of sale. Work with us in getting the proper size of a/c units because we have to live with these units for 10+ years.

Business Response: Dear BBB,  This has been a problem after many extra trips, to do their own check list, to try and appease, I had to hire an attorney to help try and resolve, Im sorry for the way she feels about me,but I know that she hired another local AC company to check my work and they told her that it was what they would have done and a good job. I`m a small AC company I do things with all my pride and my life work is air conditioning & heating I promise I went way beyond to make customer happy to the point of losing more money on 1 job then ever before, putting in higher rated equipment and going way beyond. I last heard from the customer when she paid $7600.00 of a $9000.00 contract, plus I spent over twice the time and material on this job, the rebate has certain requirements, that could not be met mostly because of on going threat of legal action.I have an Aplus rating I`ve worked very hard for many many years to have, I truly wanted to make it very good for my customer as I have for all my customers for many years. Everything I did with over 30 years of experience, I did to the best of my integrity, I`m truly sorry to not have made this customer a long business relationship for the future. Thank you for the oppporturnity to explain. ***** *****

Consumer Response: Complaint: *******

I am rejecting this response because: SEE ATTACHED


Regards,

***** *****











Dear BBB,  This has been a problem after many extra trips, to do
their own check list, to try and appease, I had to hire an attorney to help try
and resolve, Im sorry for the way she feels about me,but I know that she hired
another local AC company to check my work and they told her that it was what
they would have done and a good job. I`m a small AC company I do things with
all my pride and my life work is air conditioning & heating I promise I
went way beyond to make customer happy to the point of losing more money
on 1 job then ever before, putting in higher rated equipment and going way
beyond. I last heard from the customer when she paid $7600.00 of a $9000.00
contract, plus I spent over twice the time and material on this job, the rebate
has certain requirements, that could not be met mostly because of on going
threat of legal action.I have an Aplus rating I`ve worked very hard for many
many years to have, I truly wanted to make it very good for my customer as I
have for all my customers for many years. Everything I did with over 30 years
of experience, I did to the best of my integrity, I`m truly sorry to not have
made this customer a long business relationship for the future. Thank you for
the oppporturnity to explain. ***** *****

 

 

Dear BBB:

Our response to ***** *****’s rebuttal is outlined below on a
point-by-point basis.

 

Many trips:

***** had to make many trips to our home because he did not install
the ducting correctly (he hung it from the rafters which pinched the ducting)
and because he did not rip out ALL of our ducting as promised. He had to come
back because he did not install the ducting as he told us he planned to do.

 

Another a/c company:

I did hire another a/c company to come and review Roger’s work to make
sure my husband was not being overly picky. They verified that *****’s line
items were indeed correct/in agreement with City of ****** codes and they gave
us a bid to do the work correctly.

 

Last heard from the customer:

***** has heard from me several times about the problems with our
system. He has just chosen to ignore my communications. As recently as 9/*/13,
I informed him that the COA had not received our rebate paperwork and that the
COA had a strict requirement that the paperwork must be submitted by the
contractor. I told him that the paperwork needed to be submitted by 9/**/13 or
I would file a complaint with the BBB.

 

Twice the time and material:

If ***** had done the job as he proposed to us when we gave him ½
down, we would not have asked him to come back.

Any material involved in our project should have been calculated by him.
We played no part in his calculations.

 

Rebate:

***** took our ½ down check on Friday, May **. He began our job on
Saturday, May **. It was our understanding that he would pull a permit for our
job. ***** did not pull a permit for our job until July *, 2013 when we
threatened legal action. When he sold us our system, he told us he would take
care of getting us our rebate. WE STILL EXPECT HIM TO DO SO.

 

***** did not respond to my complaint point #3:

***** never did a J calculation on our home so our system is
oversized. J calculations are the industry standard for proper sizing. As I
have come to learn, bigger is not better in a/c systems. It makes the system
run intermittently which results in our home being too cold and too hot.

 

Thank you for giving us the opportunity to respond to ***** *****’s
comments.

 

***** *****

            








Dear BBB:

Our response to ***** *****’s rebuttal is outlined below on a
point-by-point basis.

 

Many trips:

***** had to make many trips to our home because he did not install
the ducting correctly (he hung it from the rafters which pinched the ducting)
and because he did not rip out ALL of our ducting as promised. He had to come
back because he did not install the ducting as he told us he planned to do.

 

Another a/c company:

I did hire another a/c company to come and review Roger’s work to make
sure my husband was not being overly picky. They verified that *****’s line
items were indeed correct/in agreement with City of ****** codes and they gave
us a bid to do the work correctly.

 

Last heard from the customer:

***** has heard from me several times about the problems with our
system. He has just chosen to ignore my communications. As recently as 9/*/13,
I informed him that the COA had not received our rebate paperwork and that the
COA had a strict requirement that the paperwork must be submitted by the
contractor. I told him that the paperwork needed to be submitted by 9/**/13 or
I would file a complaint with the BBB.

 

Twice the time and material:

If ***** had done the job as he proposed to us when we gave him ½
down, we would not have asked him to come back.

Any material involved in our project should have been calculated by
him. We played no part in his calculations.

 

Rebate:

***** took our ½ down check on Friday, May **. He began our job on
Saturday, May **. It was our understanding that he would pull a permit for our
job. ***** did not pull a permit for our job until July *, 2013 when we
threatened legal action. When he sold us our system, he told us he would take
care of getting us our rebate. WE STILL EXPECT HIM TO DO SO.

 

***** did not respond to my complaint point #3:

***** never did a J calculation on our home so our system is
oversized. J calculations are the industry standard for proper sizing. As I
have come to learn, bigger is not better in a/c systems. It makes the system
run intermittently which results in our home being too cold and too hot.

 

Thank you for giving us the opportunity to respond to ***** *****’s
comments.

 

***** *****

            









Dear BBB:

Our response to ***** *****’s rebuttal is outlined below on a
point-by-point basis.

 

Many trips:

***** had to make many trips to our home because he did not install
the ducting correctly (he hung it from the rafters which pinched the ducting)
and because he did not rip out ALL of our ducting as promised. He had to come
back because he did not install the ducting as he told us he planned to do.

 

Another a/c company:

I did hire another a/c company to come and review Roger’s work to make
sure my husband was not being overly picky. They verified that *****’s line
items were indeed correct/in agreement with City of ****** codes and they gave
us a bid to do the work correctly.

 

Last heard from the customer:

***** has heard from me several times about the problems with our
system. He has just chosen to ignore my communications. As recently as 9/*/13,
I informed him that the COA had not received our rebate paperwork and that the
COA had a strict requirement that the paperwork must be submitted by the
contractor. I told him that the paperwork needed to be submitted by 9/**/13 or
I would file a complaint with the BBB.

 

Twice the time and material:

If ***** had done the job as he proposed to us when we gave him ½
down, we would not have asked him to come back.

Any material involved in our project should have been calculated by
him. We played no part in his calculations.

 

Rebate:

***** took our ½ down check on Friday, May **. He began our job on
Saturday, May **. It was our understanding that he would pull a permit for our
job. ***** did not pull a permit for our job until July *, 2013 when we
threatened legal action. When he sold us our system, he told us he would take
care of getting us our rebate. WE STILL EXPECT HIM TO DO SO.

 

***** did not respond to my complaint point #3:

***** never did a J calculation on our home so our system is
oversized. J calculations are the industry standard for proper sizing. As I
have come to learn, bigger is not better in a/c systems. It makes the system
run intermittently which results in our home being too cold and too hot.

 

Thank you for giving us the opportunity to respond to ***** *****’s
comments.

 

***** *****

            

Business Response: I am sorry for how customer feels, but as I stated I consulted my attorney on this matter when it became a problem. We came to an agreement for her husband to finish job, I was paid after they took cost for their own check list, I took the loss and moved on,as far as rebate, I can`t do rebate since job was agreed to be finish by owner. I have done this work for over 30 years, I rely on that to help me make the best installs possible, as far as a manual J, not required, but my 30 years experience goes into all my work because this is my life.I have an Aplus rating which I have worked very hard for, please get back with me for any questions.    Thanks, ***** *****

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

8/20/2012 Problems with Product/Service
1