Find us on Google+

BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

Elmer’s One Hour Air Conditioning

Phone: (210) 782-8550 Fax: (210) 590-3054 9710 N Ih 35, San Antonio, TX 78233

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Elmer’s One Hour Air Conditioning meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Elmer’s One Hour Air Conditioning include:

  • 21 complaint(s) filed against business

Factors that raised the rating for Elmer’s One Hour Air Conditioning include:

  • Length of time business has been operating
  • Response to 21 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

21 complaints closed with BBB in last 3 years | 10 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 7
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 11
Total Closed Complaints 21

Customer Reviews Summary Read customer reviews

7 Customer Reviews on Elmer’s One Hour Air Conditioning
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 1
Negative Experience 4
Total Customer Reviews 7

Additional Information

BBB file opened: July 01, 2000 Business started: 07/09/1999 in TX Business started locally: 07/09/1999 Business incorporated 07/31/2009 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Licensing & Regulation
920 Colorado St, Austin TX 78701
Phone Number: (800) 803-9202

Type of Entity


Business Management
Mr. Elmer Zubiate, Owner Ms. Rocio Aguirre, Office Manager Ms. KeeAnn DeVora, (Former) Mr. Lorenzo Frias, Manager Mr. Mark Mcgoon, Operations Manager
Contact Information
Customer Contact: Mr. Mark Mcgoon, Operations Manager
Principal: Mr. Elmer Zubiate, Owner
Business Category

Air Conditioning Contractors & Systems Heating Contractors Water Heaters - Repairing Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Air Quality Service Air Conditioning Equipment - Room Units Air Conditioning Repair Air Conditioning Systems - Cleaning Heating Equipment & Systems Cleaning & Repair

Alternate Business Names
Elmer's One Hour On Time Elmer Plmbing Zubie Air Inc.
Industry Tips
Air conditioning repair tips Tips for hiring a contractor

Customer Review Rating plus BBB Rating Summary

Elmer’s One Hour Air Conditioning has received 3.22 out of 5 stars based on 7 Customer Reviews and a BBB Rating of B.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.