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BBB Accredited Business since

Cool Air

Additional Locations

Phone: (210) 599-7375 137 Lanark Dr , San Antonio, TX 78218 http://www.coolairsa.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers services in AC system sales, AC service, HVAC installation, indoor air quality, maintenance agreements/service contracts, warranties, free estimates on new air conditioning systems and financing is available.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Cool Air meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Cool Air include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Cool Air
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 01, 2002 Business started: 06/01/1949 in TX Business started locally: 06/01/1949 Business incorporated 06/05/1998 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Licensing & Regulation
920 Colorado St, Austin TX 78701
Phone Number: (800) 803-9202
customerservice@license.state.tx.us

Type of Entity

Corporation

Business Management
Mr. Mark Dorrough, President Mr. Jack Coleman, President
Contact Information
Principal: Mr. Mark Dorrough, President
Business Category

Air Conditioning Contractors & Systems Heat Pumps Heating Contractors Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Air Conditioning Equipment - Room Units Air Conditioning Repair Air Conditioning Systems - Cleaning Heating Equipment & Systems Cleaning & Repair Refrigeration Equipment - Commercial - Sales & Service

Products & Services

Cool Air sells the following brand(s): Carrier, Goodman/Amana, Lennox, RUUD

Cool Air offers the following product(s): Complete and Partial HVAC Systems, Ductwork Replacement, Filtration, HVAC Repairs, Indoor Air Quality, Maintenance Agreements, Ultra Violet Sterilization Kits

Method(s) of Payment
This company accepts cash, checks, and all major credit cards.
Alternate Business Names
Dorrough Air Conditioning and Refrigeration Dorrough Heating, Air Conditioning & Refrigeration, Inc.
Industry Tips
Air conditioning repair tips Tips for hiring a contractor
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.