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BBB Accredited Business since
Phone: (210) 599-7375 PO Box 949, Helotes, TX 78023
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company offers services in AC system sales, AC service, HVAC installation, indoor air quality, maintenance agreements/service contracts, warranties, free estimates on new air conditioning systems and financing is available.
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A BBB Accredited Business since
BBB has determined that Cool Air meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Cool Air include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Texas Department of Licensing & Regulation
920 Colorado St, Austin TX 78701
Phone Number: (800) 803-9202
Type of Entity
Business ManagementMr. Mark Dorrough, President Mr. Jack Coleman, President Ms. Fawn Gray, Office Manager
Air Conditioning Contractors & Systems Heat Pumps Heating Contractors Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Air Conditioning Equipment - Room Units Air Conditioning Repair Air Conditioning Systems - Cleaning Heating Equipment & Systems Cleaning & Repair Refrigeration Equipment - Commercial - Sales & Service
Products & Services
Cool Air sells the following brand(s): Carrier, Goodman/Amana, Lennox, RUUD
Cool Air offers the following product(s): Complete and Partial HVAC Systems, Ductwork Replacement, Filtration, HVAC Repairs, Indoor Air Quality, Maintenance Agreements, Ultra Violet Sterilization Kits
Hours of Operation
|M||:||8:00 AM - 5:00 PM|
|T||:||8:00 AM - 5:00 PM|
|W||:||8:00 AM - 5:00 PM|
|Th||:||8:00 AM - 5:00 PM|
|F||:||8:00 AM - 5:00 PM|
|Our office hours are 8 am- 5 pm Monday through Friday. We run 24/7/365 emergency service calls.|
Method(s) of PaymentThis company accepts cash, checks, and all major credit cards.
Alternate Business NamesDorrough Air Conditioning and Refrigeration Dorrough Heating, Air Conditioning & Refrigeration, Inc.
Industry TipsAir conditioning repair tips Tips for hiring a contractor
PO Box 949
Helotes, TX 78023
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Types of Complaints Handled by BBB
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- Problems with Products or Services
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BBB Complaint Process
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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|4/3/2013||Advertising/Sales Issues | Complaint Details Unavailable|