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BBB Accredited Business since

Cool Air

Phone: (210) 599-7375 PO Box 949, Helotes, TX 78023 http://www.coolairsa.com

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Description

This company offers services in AC system sales, AC service, HVAC installation, indoor air quality, maintenance agreements/service contracts, warranties, free estimates on new air conditioning systems.  This company has financing available.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Cool Air meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Cool Air include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Cool Air
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

top
BBB file opened: June 01, 2002 Business started: 06/01/1949 in TX Business started locally: 06/01/1949 Business incorporated: 06/05/1998 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Licensing & Regulation
920 Colorado St, Austin TX 78701
Phone Number: (800) 803-9202
customerservice@license.state.tx.us

Type of Entity

Corporation

Business Management
Mr. Mark Dorrough, President Mr. Jack Coleman, President Ms. Fawn Gray, Office Manager
Contact Information
Principal: Mr. Mark Dorrough, President
Customer Contact: Ms. Fawn Gray, Office Manager
Business Category

Air Conditioning Contractors & Systems Heat Pumps Heating Contractors Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Air Conditioning Equipment - Room Units Air Conditioning Repair Air Conditioning Systems - Cleaning Heating Equipment & Systems Cleaning & Repair Refrigeration Equipment - Commercial - Sales & Service

Products & Services

Cool Air sells the following brand(s): Carrier, Goodman/Amana, Lennox, RUUD

Cool Air offers the following product(s): Complete and Partial HVAC Systems, Ductwork Replacement, Filtration, HVAC Repairs, Indoor Air Quality, Maintenance Agreements, Ultra Violet Sterilization Kits

Hours of Operation
M: 8:00 AM - 5:00 PM
T: 8:00 AM - 5:00 PM
W: 8:00 AM - 5:00 PM
Th: 8:00 AM - 5:00 PM
F: 8:00 AM - 5:00 PM
S: Closed
Su: Closed
Our office hours are 8 am- 5 pm Monday through Friday. We run 24/7/365 emergency service calls.
Method(s) of Payment
This company accepts cash, checks, and all major credit cards.
Alternate Business Names
Dorrough Air Conditioning and Refrigeration Dorrough Heating, Air Conditioning & Refrigeration, Inc.
Industry Tips
Air conditioning repair tips Tips for hiring a contractor
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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Industry Tips

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BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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