BBB Business Review
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BBB Accredited Business since
Phone: (210) 599-7375 PO Box 949, Helotes, TX 78023
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This company offers services in AC system sales, AC service, HVAC installation, indoor air quality, maintenance agreements/service contracts, warranties, free estimates on new air conditioning systems. This company has financing available.
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A BBB Accredited Business since
BBB has determined that Cool Air meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Cool Air include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Texas Department of Licensing & Regulation
920 Colorado St, Austin TX 78701
Phone Number: (800) 803-9202
Type of Entity
Business ManagementMr. Mark Dorrough, President Mr. Jack Coleman, President Ms. Fawn Gray, Office Manager
Air Conditioning Contractors & Systems Heat Pumps Heating Contractors Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Air Conditioning Equipment - Room Units Air Conditioning Repair Air Conditioning Systems - Cleaning Heating Equipment & Systems Cleaning & Repair Refrigeration Equipment - Commercial - Sales & Service
Products & Services
Cool Air sells the following brand(s): Carrier, Goodman/Amana, Lennox, RUUD
Cool Air offers the following product(s): Complete and Partial HVAC Systems, Ductwork Replacement, Filtration, HVAC Repairs, Indoor Air Quality, Maintenance Agreements, Ultra Violet Sterilization Kits
Hours of Operation
|M||:||8:00 AM - 5:00 PM|
|T||:||8:00 AM - 5:00 PM|
|W||:||8:00 AM - 5:00 PM|
|Th||:||8:00 AM - 5:00 PM|
|F||:||8:00 AM - 5:00 PM|
|Our office hours are 8 am- 5 pm Monday through Friday. We run 24/7/365 emergency service calls.|