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BBB Accredited Business since

City Wide Services

Additional Locations

Phone: (512) 623-1759 Fax: (210) 670-3776 View Additional Phone Numbers 10422 Manchaca Rd, Austin, TX 78748

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that City Wide Services meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on City Wide Services
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 01, 1996 Business started: 07/01/1996 Business started locally: 07/01/1996
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Licensing & Regulation
920 Colorado St, Austin TX 78701
Phone Number: (800) 803-9202

Type of Entity

Sole Proprietorship

Business Management
Mr. Ernest Gonzales, Owner Mr. Joe Molina, Office Manager
Contact Information
Principal: Mr. Ernest Gonzales, Owner
Business Category

Air Conditioning Contractors & Systems Heating Contractors Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Air Conditioning Equipment - Room Units Air Conditioning Repair Appliances - Major - Service & Repair

Alternate Business Names
City Wide AC & Appliance City Wide Air Conditioning & Appliance
Industry Tips
Air conditioning repair tips Appliance repair tips Tips for hiring a contractor

Additional Locations

  • 10422 Manchaca Rd

    Austin, TX 78748 (210) 670-3776 (512) 623-1759

  • 126 Grapeland Ave Ste 3

    San Antonio, TX 78214 (210) 623-1759


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

8/8/2016 Guarantee/Warranty Issues | Read Complaint Details

Additional Notes

Complaint: We had City Wide AC put in a new AC Unit in my elderly mother's home in March 2016. It has not cooled right and according to ****, the owner, there is a small leak somewhere that they are unable to find. They have only been out twice since March (Today is June 29) to try to fix the problem. After having my 78 year old mother turn off the AC for 24 hours, they came out Monday to run a system check to try and find the leak. ****, the owner came to the house, but only for a few minutes, and told her that his employee **** would handle the job. **** left the premises shortly after **** and left my mother in stifling heat for over 4 MORE hours. He returned and finished the test and told her that they still are unable to find the leak. She turned the AC back on, and it is cooling, but not completely and it's just a matter of time before the coolant will be completely gone. My mother called to discuss this with **** on Monday evening, got his voicemail and he has yet to return her phone call.

Desired Settlement: We need this to be resolved, I believe 4 months is long enough to deal with a defective AC unit. We would like the company to either find the leak immediately or replace the unit and all the parts and tubing, in full. We would also like a refund of half of the $5,000.00 we are out for the new unit for pain and suffering.

Business Response: Hello, this is **** ******** replying to the email,,,, this issue has been resolved and we are in good standing with **** and her mother, we just followed up with ****( her mother ) on 7-19-16  .... feel free to contact me directly with any questions at **********

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on City Wide Services
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)