BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Bodine-Scott Air Conditioning meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Bodine-Scott Air Conditioning include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Texas Department of Licensing & Regulation
920 Colorado St, Austin TX 78701
Phone Number: (800) 803-9202
Type of Entity
Business ManagementMark Collins, Operations Mr. Chris Mundahl, President
Air Conditioning Contractors & Systems Heating Contractors Heating & Air Conditioning Wind Energy Systems
Alternate Business NamesA C Distribution, Inc. Advantage Air Conditioning Co. Air Pro Mechanical Bodine-Scott Plumbing Mr. K Wiggins Heating & Air Conditioning
Industry TipsAir conditioning repair tips Tips for hiring a contractor
5638 Bear Ln
Corpus Christi, TX 78405 (361) 653-2407 (361) 883-1900 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (361) 653-2407(Phone)
- (361) 806-2665(Phone)
- (361) 857-5656(Phone)
- (361) 882-2931(Phone)
- (361) 883-9900(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: THE CARRIER AC THAT WAS INSTALLED IN THE BEGINNING HAD A MAJOR FLAW WHICH HAS RESULTED IN HAVING TO REPLACE THE COMPRESSOR TWICE ONCE ON 8/30/2010 AND AGAIN ON 4/7/14. ORIGINALLY PURCHASED ON 4/17/2006. THE FIRST REPLACEMENT WAS TOTALLY COVERED. THE SECOND REPLACEMENT COST $605 FOR PURON REFRIGERANT. THAT WAS AFTER A SERVICE CALL AND REFIGERANT $195 A WEEK BEFORE. ALSO WHEN THE INFINITY THERMOSTAT FIRST BROKE IN 2008 THEY TRIED TO CHARGE ME $550 FOR A NEW THERMOSTAT, CLAIMING THAT I HAD NO WARRANTY(WHICH I HAD PAID FOR). THAT'S ANOTHER STORY-THEY CLAIMED I NEVER PURCHASED IT, BUT WHEN I SHOWED THEM MY ORIGINAL PURCHASE CONTRACT, THEY BACKED DOWN. IN MY OPINION, THIS IS ONE OF WORST COMPANIES WITH WHICH TO DO BUSINESS.
Desired Settlement: I WON'T HOLD MY BREATH!!!!!!!!!!!!!!!!!!!!
We are currently working with the manufacturer to get this issue resolved. **** ******* our contact that received the email has been on vacation, When I tried to input the information, everything is grayed out and I see no way to respond.
While researching the customer's complaint further, I found the following information. Mr. ******* did have some issues with his system, which sometimes happens with mechanical equipment. The issues have all been repaired at no charge to Mr. ******* under his 10 year Parts & Labor Warranty. Mr. ******* has also had SEVERAL Maintenance Checks throughout the years, in which no mechanical issues were found. On several of the inspections, the technicians noted that the condenser coils had to be washed. I cannot tell you what was restricting the outdoor unit. It could have been dirt, grass or possibly a dryer vent located in the vicinity of the condenser. These issues would fall under "homeowner maintenance." In August of 2010, we replaced Mr. *******'s compressor and, even though his system was more than 4 years old, and as a THANK YOU for being a loyal customer, we did not charge him for the refrigerant, which is not covered under a 10 Year Parts and Labor Warranty.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
Problems with Product/Service
Read Complaint Details
Complaint: On 7/16/13 I purchased a ***** Air Conditioning Unit for $3,385.00 from Bodine-Scott A/C Co. with new coils installed. On 7/28/13 the air conditioning ceased to work. Bodine Scott sent a repair person and he stated that the sheeting they made to adapt to existing duct work collapsed and the coils froze. It was fixed. On 7/31/13 my air conditioning during the early and mid afternoon was blowing warm air. The thermostat was set on 77 and it was 82 degrees in the house and we were hot. They came to fix it and said they couldn't find anything wrong, but changed the filter. At 5:00 pm it started to cool off again. On 8/10/13 I had the same problem at the same time of day with the thermostat being set at 77 then 75 and the room temperature would not measure below 82. Again the same service person came, checked and said he couldn't find anything wrong and left when it was reading 82. I had a birthday party and the guests left because they were too hot. I was told the owner would call me and he never did. on 8/13/13 the same problem occurred the same time of day. Set up service call, still waiting, left message for owner and he never called back.
Desired Settlement: I would like for the service repair to find the problem and fix it or replace a defective unit.
We had been actively attempting to contact the homeowner to schedule an evaluation of the system in order to determine what repairs, if any, need to be made. It is my understanding that the attempts were successful and we are scheduled to be there today. The initial "freezing" of the system was due to the collapse of the homeowners original duct work, which we repaired free of charge as a courtesy. Once we receive the report on the operation of the system, we will make a determination on how to proceed. Bodine-Scott has made a commitment to the homeowner and we will deliver upon that commitment.
I have included the report from the Residential Service Manager *** *********.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.
|5/3/2012||Problems with Product/Service|