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BBB Accreditation

A BBB Accredited Business since

BBB has determined that All Seasons Comfort meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for All Seasons Comfort include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on All Seasons Comfort
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: August 04, 2010 Business started: 11/25/2008 in TX Business started locally: 11/25/2008
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Licensing & Regulation
920 Colorado St, Austin TX 78701
Phone Number: (800) 803-9202
customerservice@license.state.tx.us

Type of Entity

Sole Proprietorship

Business Management
Mr. Ron Carter, Owner
Contact Information
Principal: Mr. Ron Carter, Owner
Business Category

Air Conditioning Contractors & Systems Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Air Conditioning Repair Duct Cleaning Heating Equipment & Systems Cleaning & Repair

Industry Tips
Air conditioning repair tips Tips for hiring a contractor

Additional Locations

  • 207 Millwood Ln

    San Antonio, TX 78216 (210) 373-2976 (361) 571-0621 (210) 320-1633

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Additional Phone Numbers

  • (210) 320-1633(Phone)
  • (361) 571-0621(Phone)
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Complaint Detail(s)

7/29/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: We contracted *** ****** from All Seasons Comfort to install all new Trane central air system in our home. During the sales pitch *** Stated the installation will take approximately one day. Installation was scheduled on June ** 2013. Some work was done that day but nowhere near to be close to completion. This day *** received a payment for 50% of the contract amount. On June ** crew continued on the project but again nowhere close to be done. During the installation several attempts were made to cut corners and not comply with building codes. Attempts were noted and proper course of action was taken. On June ** system was connected but still had missing parts that needed to be ordered. We inspected work done to date and noticed several shortcomings and poor workmanship, for example: leaking air ducts in the attic, system was improperly wired and not running as advertised, loud system noise, flame damaged evaporator coil. On June ** *** came to install missing part and fixed some poor workmanship in the attic. We noticed during the project vast majority of the tasks were performed by helpers, without licensed technician supervision. As of July * 2013 installation is not fully complete. List of shortcomings: 1 Installed ac system is improperly wired and does not operate as designed by the manufacturer. 2 During installation *** damaged the evaporator coil with a torch flame. 3 Condensate line is installed incorrectly and prevents access to service equipment. 4 Checklist has not been performed per manufacturer installation guide. 5. Access panel on outdoor unit was damaged and in need of replacement. After requesting that damaged evaporator coil to be replaced *** ****** officially announced that he is quitting the job without finishing outstanding issues. He stated that he will be sending invoice for the remainder of the contract and if refused to pay, threaten us with Mechanic’s lien will be places on our home.

Desired Settlement: I will hire a reputable a/c company to finish installation. This company will be paid from remainder of initially agreed upon budget. Whatever funds are left over will be forwarded to All Seasons Comfort. If manufacturer does not provide replacement for the evaporator coil and access panel that were damaged during installation , All Seasons Comfort is responsible to furnish new replacement for these parts.

Business Response: Mr. ********* did hire me to replace their air conditioning system.  That much is true.  What he's leaving out is the fact that the work has been completed to the standards of the Uniform Mechanical Code, and that he still owes me $4873.05 because he lost a cash payment discount he was supposed to get.  Obviously, he will not get that discount at this point. 

Mr. ********* claims that I advised him the job would be completed in one day.  I said no such thing.  I remember the question being asked about how long the job would take, and I said "Usually we can finish this sort of thing in one day . . . unless there are extenuating circumstances."  Unfortunately, there were extenuating circumstances imposed on us by the fact that more work was required than just the initial installation, the date the job was scheduled, the constant critical nature of the customer, favors asked by the customer and constant interference by both the customer and his wife.

I am not saying I run a perfect company.  Mistakes were made in the installation by the people working for me, and I personally went to their home later to make sure the work was corrected.  I was scheduled to go again when I received an email about their evaporator coil.  They claimed in the email that they would accept nothing less than a new evaporator coil because of a slight discoloration on the coil.  Trane refused to replace the coil, but the customer demanded a new coil and said that it was between me and Trane to work it out. That is when I advised him I was walking off his project.  Our email correspondence is attached.  At that point, I felt certain that I had lived up to my portion of the work by doing the work to the standards of the Uniform Mechanical Code and the City of *** *******.  Although everything wasn't completed to the customers' satisfaction, everything was legal.  If I hadn't felt as if this job was going to put me over $1000 in the negative, I would have gladly stayed on and completed it.

Now, with some encouragement from Ince Distributing, my Trane distribution channel, I am willing to complete Mr. *********'s project  in order to get myself paid and have Ince Distributing paid so they do not put a lien on Mr. *********'s property.  Mr. ********* will have to agree to pay the remaining Distributing and Century AC with a total of the amount owed by Mr. *********.

There are a couple items remaining that need to be done in order to make the unit run absolutely perfect, but everything is still up to code.  The customer, unfortunately has his own version of how things are supposed to 'look'.  He confuses building codes with his own over-developed sense of aesthetics for his home. 

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Complaint: *******

I am rejecting this response because:



1 The contract amount is 8528.87 when paid with cash funds (see attached pdf).Contractor can not change contract amount at his discretion.  Contractor asked that he need to pay for equipment immediately and  received a check for 4300.00 check that was specifically made out to cover equipment cost , there is a note on the check , see attached pdf. The remaining amount for the contract is  4228.87 , minus all the cost I incur to finish the installation.

2 Contractor is stating I hold him to higher than the common standards. This is not true.  The new plenum contractor installed is leaking air at multiple connections to flex ducts. He attempted to fix it , but air is still leaking . Air leaks are not the matter of  opinion  , it is the fact that is easily verified. Plenum need  to be sealed tight to meet the code requirements.

3 Contractor failed to wire equipment properly and it is not operating as designed by me manufacturer. We have a 2 stage compressor that operates as a single stage.

4 Contractor failed to connect drainage line properly , as it clearly shown in the installation manual. 

5 Contractor  left the area around air closet area filthy and damaged the paint  , this area need to be repainted. 

6 Contractor left outside area unfinished ( vent cover, sealing the joints, copper lines not properly insulated).

7 Contractor operates with expired licence ********  as of 6/**/2013. Information based on Development service Department of City of *** ******* webpage.

8 We will hire an Inspector for the city of *** ******* to verify that installation is done per code.

Regards,

******* *********

Business Response: The homeowner seems to have overlooked the following fact:  *** ****** is licensed with the Texas Department of Licensing and Regulation. 

Result Listing


******* ****** * **
****** ******
*** ******** ****
*** ******* ** *****
County: *****

Air Conditioning/Refrigeration Contractor
License #: **************
Expiration Date: **********
Type: **
Phone: ***** ********

This information can be looked up at any time.


 

Contractor agrees that contracts cannot be arbitrarily
changed at his discretion.  The Homeowner
agreed in order to receive the discount he would pay cash money for the job.  As he mentioned, he paid with a check.  Therefore, his discount is voided.  He cannot change a contract at his discretion
either.

Now the homeowner feels it’s the responsibility of the
contractor to cover paint touch ups and repairs to things damaged while
installing the unit, and claims the area was left filthy.  Filthy is in the eye of the beholder, and the
homeowner was warned that every effort would be made to keep his home in the
shape it was in while we worked, but no agreement was made for All Seasons
Comfort to repaint and repair anything in his home after the installation was
complete. 

As an air conditioning contractor, we are responsible for
air conditioning related work.  It is not
our responsibility to repair anything but air conditioning equipment.  Now, to that end, the contractor is not
disagreeing that ducts need to be leak free. 
The contractor has already agreed that he will seal any leaks in the
plenum around the ducts.  That is a
non-issue.  That is air conditioning work
that may not pass an inspection. If it is indeed a fact that the ducts are
still leaking, they will be repaired.  That is part of All Seasons Comfort’s warranty.


 Any failure of air
conditioning equipment is covered by warranty. 
As a matter of fact, All Seasons Comfort has already made an agreement
with the homeowner to address these issues on Tuesday, July ****,
2013.  If the homeowner prefers that we
not address the code issues on that date, written communication would be
appreciated.  Not only am I planned to
show up to address the issues, but  the chief
service advisor for Ince Distributing and Trane will be with me as agreed to by
the homeowner

All Seasons Comfort has no problem taking care of issues
that concern the functionality of the unit either.  There is a single wire not connected because
the installer (who is also Registered with TDLR as an HVAC Technician contrary
to the libelous accusation by the homeowner) wasn’t aware that the unit had a 2
stage compressor.  The total time to deal
with the issue on Tuesday, July 23rd will be less than 5 minutes.  While it’s always best to have a unit
functioning to the exact standards of the manufacturer, that is NOT a code
issue.  An inspector isn’t qualified to
advise on such issues.  Nevertheless, the
contractor has already agreed in writing and verbally to address this issue as
well.

There are a couple aesthetic issues that will be addressed
as well.  A single panel on the outside
unit was bent by the installer, and shall be replaced for the new appearance of
the unit, and maybe glue a piece of insulation in place so it looks better than
a taped insulation piece (which even though up to code, doesn’t look as good).

The problem seems to be, and has been from the beginning,
that the homeowner has a hard time distinguishing between his personal idiosyncrasies,
building codes, mechanical codes, and manufacturer’s specifications.  For the unit to operate, the only thing a mechanical
contractor has to adhere to is the Uniform Mechanical Code.  While it would be nice to have it all,
sometimes it’s not possible.

 I have no problem
adhering to manufacturer’s specifications in order to please a customer, but
items that are peripheral to the job at hand will not be addressed while I’m on
site.  Mechanical contractors know that
the pictures in the installation manuals aren’t the only thing we use when installing
a unit.  While what is on site probably
isn’t the best way to do the job, there are hundreds of ways to run condensate
drain lines.  The condensate drain line is
up to code. As the homeowner said, he will hire an inspector from the City of
*** ******* to inspect the job.  What’s
going to happen when the inspector says many of the things being complained
about are fine?

As mentioned before, let’s see what happens after Tuesday,
July ****, the date we’re scheduled to go back to his home.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

We had a discussion with a contractor and came to an agreement. This complaint can be closed.

Regards,

******* *********