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A BBB Accredited Business since
BBB has determined that All Seasons Comfort meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for All Seasons Comfort include:
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Texas Department of Licensing & Regulation
920 Colorado St, Austin TX 78701
Phone Number: (800) 803-9202
Type of Entity
Business ManagementMr. Ron Carter, Owner
Air Conditioning Contractors & Systems Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Air Conditioning Repair Duct Cleaning Heating Equipment & Systems Cleaning & Repair
Industry TipsAir conditioning repair tips Tips for hiring a contractor
207 Millwood Ln
San Antonio, TX 78216 (361) 571-0621 (210) 373-2976 Directions
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Additional Phone Numbers
- (361) 571-0621(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: We contracted *** ****** from All Seasons Comfort to install all new Trane central air system in our home. During the sales pitch *** Stated the installation will take approximately one day. Installation was scheduled on June ** 2013. Some work was done that day but nowhere near to be close to completion. This day *** received a payment for 50% of the contract amount. On June ** crew continued on the project but again nowhere close to be done. During the installation several attempts were made to cut corners and not comply with building codes. Attempts were noted and proper course of action was taken. On June ** system was connected but still had missing parts that needed to be ordered. We inspected work done to date and noticed several shortcomings and poor workmanship, for example: leaking air ducts in the attic, system was improperly wired and not running as advertised, loud system noise, flame damaged evaporator coil. On June ** *** came to install missing part and fixed some poor workmanship in the attic. We noticed during the project vast majority of the tasks were performed by helpers, without licensed technician supervision. As of July * 2013 installation is not fully complete. List of shortcomings: 1 Installed ac system is improperly wired and does not operate as designed by the manufacturer. 2 During installation *** damaged the evaporator coil with a torch flame. 3 Condensate line is installed incorrectly and prevents access to service equipment. 4 Checklist has not been performed per manufacturer installation guide. 5. Access panel on outdoor unit was damaged and in need of replacement. After requesting that damaged evaporator coil to be replaced *** ****** officially announced that he is quitting the job without finishing outstanding issues. He stated that he will be sending invoice for the remainder of the contract and if refused to pay, threaten us with Mechanic’s lien will be places on our home.
Desired Settlement: I will hire a reputable a/c company to finish installation. This company will be paid from remainder of initially agreed upon budget. Whatever funds are left over will be forwarded to All Seasons Comfort. If manufacturer does not provide replacement for the evaporator coil and access panel that were damaged during installation , All Seasons Comfort is responsible to furnish new replacement for these parts.
Mr. ********* did hire me to replace their air conditioning system. That much is true. What he's leaving out is the fact that the work has been completed to the standards of the Uniform Mechanical Code, and that he still owes me $4873.05 because he lost a cash payment discount he was supposed to get. Obviously, he will not get that discount at this point.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
1 The contract amount is 8528.87 when paid with cash funds (see attached pdf).Contractor can not change contract amount at his discretion. Contractor asked that he need to pay for equipment immediately and received a check for 4300.00 check that was specifically made out to cover equipment cost , there is a note on the check , see attached pdf. The remaining amount for the contract is 4228.87 , minus all the cost I incur to finish the installation.
2 Contractor is stating I hold him to higher than the common standards. This is not true. The new plenum contractor installed is leaking air at multiple connections to flex ducts. He attempted to fix it , but air is still leaking . Air leaks are not the matter of opinion , it is the fact that is easily verified. Plenum need to be sealed tight to meet the code requirements.
3 Contractor failed to wire equipment properly and it is not operating as designed by me manufacturer. We have a 2 stage compressor that operates as a single stage.
4 Contractor failed to connect drainage line properly , as it clearly shown in the installation manual.
5 Contractor left the area around air closet area filthy and damaged the paint , this area need to be repainted.
6 Contractor left outside area unfinished ( vent cover, sealing the joints, copper lines not properly insulated).
7 Contractor operates with expired licence ******** as of 6/**/2013. Information based on Development service Department of City of *** ******* webpage.
8 We will hire an Inspector for the city of *** ******* to verify that installation is done per code.
The homeowner seems to have overlooked the following fact: *** ****** is licensed with the Texas Department of Licensing and Regulation.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
BBB's Final Determination: Consumer accepted resolution offered by the business.