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Find a Location

Airco Mechanical Ltd has 1 locations, listed below.

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    Business ProfileforAirco Mechanical Ltd

    Air Conditioning Contractor
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 7/1/2009

    Years in Business: 40

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    1000 S Interstate 35, Round Rock, TX 78681-6641
    BBB File Opened:
    12/1/1983
    Years in Business:
    40
    Business Started:
    8/1/1983
    Business Started Locally:
    8/1/1983
    Business Incorporated:
    4/22/2003
    Accredited Since:
    7/1/2009
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Business Management
    • Ms. Tammye Brown, Controller
    • Mr. Bob Polito, Vice President
    • Mr. Wes Stearns, Manager
    Contact Information

    Principal

    • Ms. Tammye Brown, Controller

    Customer Contact

    • Mr. Wes Stearns, Manager
    Additional Contact Information

    Fax Numbers

    • (512) 837-7167
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/05/2022

    Complaint Type:
    Customer Service Issues
    Status:
    Resolved
    I continue to receive solicitation correspondence. For two years I have asked them several times to remove me from their mailing list and they still have not. Previously I wrote a letter directly addressing it to *********************, General Manager asking him to have his company remove me from their mailing list and do not send me any more correspondence. I have called the number in the solicitation letter *************) and have spoken to someone and asked them to remove me from their mailing list and correspondence and they have taken down my name and address and in a message and will pass it on to their department and have them remove me. Additionally, I took the correspondence and hand wrote a note on it to remove me and left it in between their front doors so that they would see it when they opened their office doors. Despite my several methods of my request to remove me from their solicitation correspondence, I continue to receive these solicitation correspondence about every month and Airco has not removed me per my request. I am asking for your assistance to get Airco to honor my request to remove me from their mailing list and quit sending me these nuisance solicitation correspondences. Thank you for your assistance.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Marcus B

    1 star

    12/02/2023

    On Thursday, November 30, 2023 at around 6:20 PM, an AirCO driver ran me and my family off of the road in order to avoid hitting him, in ***********, **. The driver of this company vehicle was originally being me, in my lane. The driver decided to go around me into a lane that was ending and cut me off, with about .5 centimeters to spare. Having a newborn in my backseat, the experience was extremely traumatizing. After running us off of the road, the driver continued to drive erratic down i281 and cut several other drives off, at a very high/unsafe rate of speed. I contacted AirCo via phone call and was forwarded to their after hours contact center. The representative took my statement, as well as the license plate number of the vehicle. She took my number and assured me that I would get a phone call the next day. Unfortunately, I have not gotten a phone call. This was a very poor experience from the irrational driving to the lack of follow up from the company regarding this serious manner. Due reduce risk to the company, the driver needs to be addressed accordingly AS SOON AS POSSIBLE.

    Airco Mechanical Ltd Response

    12/03/2023

    Hi, glad we were able to connect to discuss this matter. We greatly appreciate you helping us out with this information so that we can deal with the matter.

     

    ***

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