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A BBB Accredited Business since
BBB has determined that Air Busters of San Antonio meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Air Busters of San Antonio include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 8 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||7|
|Total Closed Complaints||8|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Texas Department of Licensing & Regulation
920 Colorado St, Austin TX 78701
Phone Number: (800) 803-9202
Type of Entity
Business ManagementMr. Darin Adams, Owner
Air Conditioning Contractors & Systems Heat Pumps Heating Contractors Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Duct & Duct Fittings Air Conditioning Repair Air Conditioning Systems - Cleaning Duct Cleaning Heating Equipment & Systems Cleaning & Repair
Alternate Business NamesAir Busters of San Antonio, Inc
Industry TipsAir conditioning repair tips Tips for hiring a contractor
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Complaint Trends - Last 3 Years
Customer Review Trends
Read Complaint Details
Complaint: The technician came to repair through the home warranty company and said that he needed to move the AC unit away from the wall and charged me to 125 dls to "reconnect" the AC. I paid and it turns out that he just pushed it away, there are no signs of new connection. I have called and left numerous messages with no reply from the company. Also I had to call again a month later because the equipment had leakages all over and lost all the gas. Something he should have noticed before he put gas in it.
Desired Settlement: I want the full refund of the amount paid to this company. Including the 60 dls copay because they did such a terrible job that I had to call another contractor and pay again.
Complaint has been resolved with the Home owner and you should receive confirmation of that from the Home owner.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
Problems with Product/Service
Read Complaint Details
Complaint: Air Buster's was at our home four different days trying to repair our AC. They took parts with them, said some were under warranty, some were not. They advised that modifications would be required, but did not know the charges. The day they had the replacement part (a coil and a few other items which they said were to make modifications to the system), they told me to write them a check for $485.00. I told them I would not write a check without seeing an invoice with a breakdown of charges. The repairman, upon arrival (Wed 14), wrote down some figures on a paper. I told him I was not going to pay him from a paper; I required a breakdown of the charges on company stationary. Parts were exchanged at the ******* AC store and we were charged restocking fees. I asked for the receipt and/or paperwork from ******* detailing the charges and what exact parts were replaced and/or purchased. He told me yes, then when it came time to give me a copy a few hours later, he could not produce a copy and his tone changed with me (he also said it had been sent directly to ***** *******). He told me that if we didn't give him a check, he wouldn't fix the unit. He said they ran out of stationary. I told him to call his office and have them email me an invoice. What their office sent was an email with abbreviated information - not an invoice. We paid because we wanted the unit fixed. I could not reach our home warranty company (***** *******) so I could not verify if the charges were usual and customary, nor could I confirm that ***** ******* had a copy had a copy from the ******* store. They said they were finished with the repair and all was working properly. When I asked him to please wait and be sure that cold air was blowing out of the vents, he got irate and told me it was finished and they were leaving (after 5:00pm). The house was still not cooling and the fan never kicked on. I called Air Busters and the technician's cell phone the next morning to advise it still was not fixed. I also called ***** ******* to see what they knew. I was surprised when I spoke to ***** ******* that they did not receive any paperwork from Air Busters either - just a verbal on what they did. I told ***** ******* that I called Air Busters and the cell phones of the repairmen and left messages to that effect. ***** ******* tried calling their offices, too, and was told that they were not taking any calls for the remainder of the week because they were moving. ***** ******* dispatched a second AC company who came this morning (Aug 15), *******. The man from ******* asked me for the paperwork on what had just been done. I showed him the email that Air Busters had sent. The gentleman from ******* says there is no restocking fee charged (we were charged $100), and that the line modifications that I was charged for were not necessary - and if they were - they would be covered under the warranty (charged $179 for each modification). He also said that the 2.5 ton condenser that they say was replaced under warranty is incorrect as the condenser is in the AC unit outside. What Air Busters replaced was a large metal piece from the attic. I described this to the gentleman from ******* and he said that it was the coil. Air Busters did tell me that the coil was defective. It is unclear why they said they replaced the condenser. The gentleman from ******* reiterated that I should not have been charged for any of these things - and actually the problem was the fan motor. I told him I would try to cancel the check I gave Air Busters. He agreed that was the correct course of action. I also asked him what would be the best places to file a compliant so that this does not happen to other people. He suggested the State, the BBB and ******* list. We still have not heard back from anyone at Air Busters.
Desired Settlement: Our desired outcome is twofold. 1) We want our money back. We did put a stop payment on the check, which we wrote on the 14th. Our bank has issued the stop payment, but says it is not guaranteed until the next day. If the check does not present tonight, then we are okay on this count. If the check does present tonight, it will be paid. If that does occur, we would like our money refunded. 2) We would like an official complain filed against them for unethical business practices. We want to do what ever we can do to prevent someone else from having to deal with the same issues.
BBB Complaint # *******
Since I only have the option in your system to "accept" and "do not accept" the response, I cannot accept because the response made by Air Busters contains a few inaccuracies which I wish to address:
1) Concerning the invoice: My request was to receive a legitimate invoice on company letterhead/form which clearly stated the work that was done and what was replaced. The email that was sent was not on a company form and did not accurately reflect the items which were replaced. Mr. *****, in his response to the BBB, even states that it was the coil that was replaced and not the 2 ½ ton condenser.
2) Concerning the payment: Air Busters did not fix the AC problem, therefore, they did not complete the work for which they were dispatched. I was not 100% convinced that the charges were usual and customary or accurate and that is why I questioned the charges and subsequently placed a stop payment on the check. I explained this to Mr. ***** on the phone when he called me the afternoon of the 16th after he read the complaint on the BBB website. I told him that I appreciated him calling me and wanting to resolve the issue. After I explained my experience to him in more detail, he did mention that they would have liked to have taken care of the situation and his main concern was that we have our AC working. He did tell me that ** should never have dispatched them to the job since they were moving . He also mentioned that they had never had a complaint against their company or their workers. They were good Christians. He said that he had noticed that there was something up with **** that past week and he would talk to him to see what was the matter. I told him that I had intended on reporting this issue on Angie’s List and to the State licensing board, but I had to leave to take my daughter to her doctor’s appointment, so I didn’t have a chance to do that. I advised that since he was willing to work with me on this issue that I didn’t see the need to file any further complaints. I also told him that we were willing to pay for what was usual and customary and for work that was actually performed and necessary. As I understood it, he was going to call me back after he had the opportunity to talk to **** and after the dust settled with their move. I have not received further communications from Mr. ***** until this response.
3) Notes on the repair:
a) To quote Mr. ***** from his response:
“Once the tech replaced the evap coil inside, the fan went out on the outside condensing unit. This is two separate issues.” To our knowledge, the fan on the outside condensing unit did not go out. And, if the technician noticed that the fan went out as a result of replacing the coil in the attic, then he should have advised us of this and taken steps to correct the issue. But, as I said, the fan outside was/is working so it is not clear why the technician and Mr. ***** are saying that it went out.
b) On August 14th, when the tech said he was done, I asked him to verify that the unit was in fact cooling and that the fans were blowing (inside). He abruptly answered that it was fixed and he was done. Within an hour of the technician leaving the house on Wednesday , August 14th, there still was no cold air blowing through the vents and the house was still registering temps in the low 90’s.
c) On the morning of April 15th, it was still in the 90’s, even overnight. We checked the unit outside and noticed that the condenser had ice on it. We turned the unit off so that it would be thawed by the time the next AC repairman would look at it. Obviously there was still a problem and it is hard to believe that if it was fixed (as the Air Busters Technician - ****- claims) at approximately 5-5:30 the night of the 14th that it would then all of the sudden freeze up again and still not be cooling.
1) Note on the actual repair that corrected our AC issue: The tech from ******* tested the fan motor in the attic and determined that the fan motor was the problem. He took it with him, and it was replaced under warranty. We were not charged a restocking fee. It also appeared the freon had been overfilled by the Air Buster technician. While the ******* technician was still at the house, the temperature had already come down a few degrees and we could feel cool air coming from the vents. We have not had any issues since he repaired the unit.
2) Finally, we appreciate that Mr. ***** says that he has no problem correcting any issues that they make. We invite Mr. ***** to come by and look for himself what work was completed and if at that time he determines that charges are due to Air Busters, we will have no problem writing him a new check.
BBB's Final Determination: Business offered a partial (less than 100%) settlement which the consumer accepted
|11/26/2012||Problems with Product/Service|
|9/18/2012||Problems with Product/Service|
|4/23/2012||Problems with Product/Service|
|10/5/2011||Problems with Product/Service|
|9/20/2011||Problems with Product/Service|
|9/12/2011||Problems with Product/Service|