BBB Accredited Business since
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This company offers Heating and Air Conditioning Service
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A BBB Accredited Business since
BBB has determined that AAA Heating and Air Conditioning meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for AAA Heating and Air Conditioning include:
- Complaint volume filed with BBB for business of this size.
- Response to 4 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Texas Department of Licensing & Regulation
920 Colorado St, Austin TX 78701
Phone Number: (800) 803-9202
Type of Entity
Business ManagementMs. Jennifer Uresti Mr. Christopher Uresti, Owner
Air conditioning & Heating Contractors - Commercial Energy Conservation Products & Services Air Conditioning Repair Air Conditioning Systems - Cleaning Appliances - Major - Service & Repair Air Duct Cleaning Air Duct Systems Air Duct Restoration Heating Equipment & Systems Cleaning & Repair Air Conditioning Contractors & Systems Heat Pumps Heating Contractors Contractor - Insulation Air conditioning & Heating Contractors - Residential
Industry TipsAir conditioning repair tips Appliance repair tips Tips for hiring a contractor
328 E Avenue C
Killeen, TX 76541 Directions
PO Box 690244
Killeen, TX 76549 (254) 449-2173
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Problems with Product/Service
Read Complaint Details
Complaint: My central A/C went out one day and I called AAA Heating & Air Conditioning to come and fix it. They did. It's been just 3 months and it is not working again. I called both numbers that I had for the company to no avail and I even emailed them and got no response back regarding the issue. I decided to call another company to come and fix it and they discovered that the repair was done wrong. I am out $90 for this second repair and according to this other company I used, it wouldn't have been an added expense on my part if AAA Heating & Air Conditioning had just done their job right.
Desired Settlement: Since I needed to get my A/C repaired again because of AAA Heating & Air Conditionings wrongful repair, I believe that it is the companies fault for me having to pay to get it fixed again. If they had just done their job right I wouldn't be out $90.
Business Response: We apologize for not immediately responding to the customers calls and emails. The day the customer called and emailed the office was closed however we did have a technician that was answering the phones while in the field working. Immediately upon receiving the voicemails the owner of the company personally called the homeowner approximately 2 hours later and the homeowner via text message notified him that she had already called another company out to access unit. We initially were out to property 3 months prior and had not heard of any malfunctions to unit until the day the customer called us. The unit was running and cooling properly for three months so how another company could blame us for faulty work is absurd! If the unit was miswired it would have never worked to begin with. Also if the customer truly felt we were at fault for any negligence they should have afforded us the opportunity to come and fix the problem instead of paying another company what she feels is to much. We are a small business and thrive off of doing a good job the first time, we have a 30 day warranty on repairs in case something does go wrong or if we do miss over a repair. We aren't in the business of doing shotty work and hire certified technicians that have years of experience. Again our apologies go out to the customer for not being timely as far as the calls and emails go but can not accept responsibility for what another company claims is our fault. In our opinion that is slander and very unprofessional.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|8/6/2012||Problems with Product/Service|
|11/7/2011||Problems with Product/Service|
|9/15/2011||Problems with Product/Service|