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BBB Accredited Business since

YP

Additional Locations

Phone: (800) 288-2020 View Additional Phone Numbers 12500 San Pedro Ave, San Antonio, TX 78216 http://www.att.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that YP meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


BBB Complaint Information

Find aggregate BBB complaint information for YP. BBB of Metro Atlanta, Athens & NE Georgia has the full report as that BBB handles all complaints for YP.


Additional Information

BBB file opened: January 27, 1965 Business started: 01/01/1981 Business started locally: 01/01/1981 Business incorporated 10/02/1992 in DE
Type of Entity

Corporation

Business Management
Mr. Jim Lydon, Area Vice President Customer Service . Mr. James W. Callaway, Senior Executive VP-Busin Mr. James W. Cicconi, Senior Executive VP-Exter Mr. Ralph De La Vega, Group President-Regional Mr. Robert Digneo, Executive Director-Ext. A Mr. James D. Ellis, Senior Executive VP & Gen Ms. Rita Haynes, Manager - Executive Appeals Ms. Karen E. Jennings, Senior Exec. VP-Advertisi Mr. James S. Kahan, Senior Executive VP-Corpo
Contact Information
Customer Contact: Ms. Rita Haynes, Manager - Executive Appeals
Principal: Mr. Jim Lydon, Area Vice President
Business Category

Advertising - Directory & Guide Publishers - Directory & Guide Yellow Page Advertising

Alternate Business Names
AT & T AT&T Inc. AT&T Yellow Pages www.yellowpages.com Yellow Pages YP Advertising YP Advertising Solutions YP.com
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.