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View Additional Phone Numbers 1011 W. Fifth Street, #300, Austin, TX 78703
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This company offers an online listing service for vacation properties. HomeAway, Inc indicated that all rental transactions occur between the renter and the property owner directly.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for HomeAway, Inc. include:
- Failure to respond to 1 complaint(s) filed against business
Factors that raised the rating for HomeAway, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||59|
|Total Closed Complaints||108|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||30|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Texas Real Estate Commission
PO Box 12188, Austin TX 78711
Phone Number: (512) 936-3000
Type of Entity
Business ManagementMr. Brian Sharples, President/CEO Ms. Lynn Attchison, CFO Ms. Patty Case, Trust & Security Lead Mr. Carl G. Shepherd, CDO
Advertising - Directory & Guide Apartment Finding & Rental Service Real Estate - Rentals by Individuals Vacation Rentals
Alternate Business NamesHomeaway.com, Inc. VacationRentals.com
Industry TipsLandlord Repairs
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview