This business is not BBB accredited.

MieleDolce, LLC

Phone: (210) 273-4608 Fax: (210) 272-0990 9901 IH 10 W # 800, San Antonio, TX 78230 http://www.mieledolce.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for MieleDolce, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on MieleDolce, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 03, 2011 Business started: 02/29/2008 Business started locally: 02/29/2008 Business incorporated 02/29/2008 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Licensing & Regulation
920 Colorado St, Austin TX 78701
Phone Number: (800) 803-9202
customerservice@license.state.tx.us

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Luis Iturralde, Owner/President
Contact Information
Principal: Mr. Luis Iturralde, Owner/President
Business Category

Adult & Continuing Education Skin Care Cosmetic Sales Beauty Supplies & Equipment Body Care Products


Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    9901 IH 10 W # 800

    San Antonio, TX 78230

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

2/13/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: this business flooded me with sales for eyelash extension, although the self schedule calendar online was always booked with the exception of 3-5 dates/times- and months away (3 month typically). The ONLY form of contact is email, at this time I am waiting for feedback on an email I wrote Mr. **** ********* 2weeks ago w/ no response. There is an assistant in the office but there is absolutely no phone contact except for the voice message that stresses the only contact with this msn is via email. Recently I was told he is closing his business with no intention of refunding for certificates purchased, only a suggestion to use 3 certificates in 2 months befote the business closes. If I couldn't use them due to poor availability prior to this notice; there is only one technician providing all services which is also the owner of this business/ franchise. Mr. **** ********* business ethics appear to be nothing less than untrustworthy, shady and when confronted with his poor business skills his demeanor is rude and confrontational. By refusing a refund or having availability for me to redeem my purchased certificates, I will lose $300. and to be this appears to be a scam, robbery....and this a lot of money to me. I can imagine how many people this has affected & he has taken advantage of. Mr. **** ********* appears to be taking the money & running, just be aware of this name in future businesses.

Desired Settlement: considering this mans behavior, rudeness& threats- I am nervous to have him work so closely with my eyes (I.e. retaliation) although at this time my only option is to redeem all certificate before the business closes in December. which appears not only unreasonable but unrealistic.

Business Response:

From: ***** [**************************]
Sent:******, January**, 2014 **** **
To: info
Subject: Re: BBB - You have a New Message from BBB Regarding Complaint #*******

 

This is to provide update/new name of an earlier complaint as requested by BBB.
thank you,
*****

In order to redeem vouchers, all vouchers must be booked online. If you are having issues booking. Pleas call us. Simply visit *********************** and click book now!
There are no REFUNDS on special promotions. Credit can only be issued for another service.

Copyright © 2014 **** ****** *** ** All rights reserved.
Through MieleDolce
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