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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Renewal by Andersen of Austin meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Renewal by Andersen of Austin include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 6 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||6|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Chris Cashion, CEO Ms. Melanie Hawkins, VP of Operations
Windows - Installation & Service Windows
Alternate Business NamesC.L.Cashion Enterprises LLC
Industry TipsTips for hiring a contractor
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
2100 Kramer Ln Ste 600
Austin, TX 78758 (512) 834-8383 (512) 835-1500 Directions
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Additional Phone Numbers
- (512) 835-1500(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: I purchased 3 windows plus installation on or about 2 April, 2014 from Renewal by Anderson of Austin. I paid $600 down and financed $2,699 through a 18 month offer through their finance offer for a total of $3,299. The finance Co. was GreenSky of Atlanta, GA, and was "no interest" if I paid the $2,699 in 18 months. Windows were installed and very satisfactory. I received a statement and made my first payment of $165 on 13 May, 2014. I received a second statement from GeenSky And found to my dismay that Renwal by Anderson of Austin, TX had added an additional $2,699 charge to my account on 20 May, 2014. When I contacted the company they had no explanation for this action but did not take any corrective action and told me they had to talk to an unnamed salesman. According to GreenSky Financing, I now owe the additional $.2,699. I made a second payment of $170 to GreenSky on 14 June, 2014. ******* E **** LCOL, USAF, Retired
Desired Settlement: I would like an immediate adjustment to my account and a phone call from Renewal of apology and explanation.
On Monday June 16, following a call from Mr. ****, a letter was mailed to him via USPS outlining his financial transactions. On Tuesday, Renewal by Andersen received another call from Mr. ****, where we gathered his email address to provide him with the content from the letter via email as well.
Better Business Bureau:
Read Complaint Details
Complaint: Comment: Dear Sir or Madam, I entered into a contract with Renewal by Anderson on 10-9-13 for replacement of three (3) builder-grade windows to their premium product. This was to be a trial of their service with the expectation to replace all of our home's windows. A deposit of $2000 was given at that time with a balance of $3950 to be paid on installation. Renewal by Anderson came out and measured said windows on 10-15-13 and a date of 11-8-13 was set for install of above windows. I received a courtesy reminder call on 11-7-13 and was told someone would be contacting me between 8:30 a.m. and 10:30 a.m. with information about when the installers would show up at my home. At 10:29 a.m., a representative from Renewal by Anderson called informing me that the installers were on their way and would arrive between 10:00 and 11:00 a.m.. At approximately 11:45 a.m., I called Renewal by Anderson to find out where the installers were located and how long it would be. I was informed at that time that the installers "did not show up" and that "case was being handled by the production manager". I informed that person that I was waiting for a call-back from the person who sold me the windows and to put the installation on hold until I heard from him. I also told that person that I would have appreciated a call to inform me of the status of my install. I received a call from an installer at 12:22 p.m. telling me that he would be available to install my windows after he completed another job but that he did not know what time that would be (but he guaranteed it would be today) and I also received a call from the general manager in ******* ****** at 12:28 p.m. telling me that he had someone standing by and ready to install my windows and that, when questioned about installation time and lack of a updating call, he responded with "we're human beings and everybody makes mistakes". Bottom line is that I'm not comfortable with this company and don't want them installing anything in my home.
Desired Settlement: . A satisfactory resolution to this matter would be that this company keep the $2000 deposit and agree in writing not to put a contractor lien upon my home.
Dear ***** ****,
I’m very sorry about your experience with Renewal by Anderson of ***.
Because the order was processed and manufactured to your specific measurements, under the contract by canceling at this time the deposit of $2000 will be forfeited. *******, will not require the remainder of the balance, $3950, which was to be paid at time of Installation. In addition, we will not put a lien on the residence.
We will be donating the windows to Habitat for Humanity and would like to donate them in your name if that is ok with you. This way, you can at least have the option of a donation tax credit.
Again, I’m sincerely sorry we didn’t live up to the RBA standards we hold ourselves to and will work diligently to do so in the future.
Director of Marketing
AUSTIN | DALLAS | FORT WORTH | OKLAHOMA CITY | TULSA
Read Complaint Details
Complaint: We asked for a quote from Renew by Anderson Windows in response to a door-to door solicitation. We made an appointment, but after researching the product, changed our mind and called to cancel the appointment. We received uncountably many calls from them. A few times I answered and asked them not to call back, but the calls continued. Then they came to the door again and I asked them not to contact us again. This is a Sunday morning and they have called again. These people do not take no for an answer! I will never use their product in the future.
Desired Settlement: Stop Contacting Me
My Apologies for the multiple calls. I'm not sure why they weren't taken out of the call system. This has been fixed and this person will not be contacted again. I'm very sorry for the inconvenience.
|11/22/2013||Advertising/Sales Issues | Complaint Details Unavailable|
|4/30/2012||Problems with Product/Service|