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This business is not BBB accredited.Additional Locations
Phone: (855) 722-6843 5716 W Highway 290 Ste 210, Austin, TX 78735
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Scanther include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Michael Archuleta, Member Mr. Austin Archuleta, Member Mr. E.J. Archuleta, Member
Web Design Advertising - Internet Internet Services Internet Marketing Services
Alternate Business NamesArchuleta Innovations LLC
THIS LOCATION IS NOT BBB ACCREDITED
5716 W Highway 290 Ste 210
Austin, TX 78735 (855) 722-6843 Directions
THIS LOCATION IS NOT BBB ACCREDITED
PO Box 90549
Austin, TX 78709
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: this company hacked into my gmail account which i only created 2 days ago NO PERSON has been given my new email address they apparantly also connected my business with my NEW private email address i did not give them or anyone else my email yet thay sent me UNSOLICETED SALES SPAM for their companies product i sent them an email thru their website today telling them what im telling you hackers or harvesters of emails are the same i want an apology and a commitment from them to stop this and if they wish to sell a product to contact a person directly by phone and so on RATHER THAN HACKING MY EMAIL TO SLIP IN A SNEAKY SPAM SALES EMAIL their tactics are sleazy to say the least i have not included my ACTUAL phone number in this complain t since my privacy has already been invaded
Desired Settlement: apology and a commitment to practice as a normal company eg DONT STEAL OR HACK A persons email you will get zero customers this way
Business Response: Our company did not and does not hack into anyone's email. Like many other legitimate businesses, Scanther utilizes email marketing. Our product is small business websites. If you type in a business name, the tool at www.scanther.com will make a small business website, generally in less than a minute. We carefully follow all U.S. laws with respect to email marketing. Every marketing email we send contains an easy to see unsubscribe link that immediately unsubscribes the recipient. There is no wrongdoing of any kind here on behalf of Scanther.