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BBB Accredited Business since

M&M Weatherization Company

Phone: (210) 223-9575 Fax: (210) 223-9301 627 N Colorado St, San Antonio, TX 78207

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that M&M Weatherization Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on M&M Weatherization Company
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 01, 2011 Business started: 10/23/2002 in TX Business started locally: 10/23/2002 Business incorporated 10/23/2002 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Licensing & Regulation
920 Colorado St, Austin TX 78701
Phone Number: (800) 803-9202

Type of Entity


Business Management
Mr. Donald M. Rattan, President Mr. Jason Hernandez, Manager Mr. Manny Tijerina, Vice Predisdent
Contact Information
Principal: Mr. Donald M. Rattan, President
Business Category

Weatherization Weather Stripping Remodeling Services Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Water Heaters - Dealers Water Heater - Tankless Energy Conservation Products & Services Energy Audits Air Conditioning Repair Duct Cleaning Energy Management & Conservation Consultant Heat Sealing Heating Equipment & Systems Cleaning & Repair Heating Equipment Ventilating Equipment Air Conditioning Contractors & Systems Heating Contractors Contractor - Insulation Ventilating Contractors Water Heaters - Repairing

Alternate Business Names
Home Performance Company
Industry Tips
Air conditioning repair tips Tips for hiring a contractor

Additional Locations

  • 627 N Colorado St

    San Antonio, TX 78207 (210) 223-9575


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

6/24/2016 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: one of the M&M labors broke my window when he was fixing a screen for it. which let the cold and heat comes to my home.

Desired Settlement: I need to get my window fixed.

Business Response: Thank you for bringing this complaint to our attention as this is the first we've heard of it. I have reviewed the file for **** ***** and found that the work was completed under the CPS Energy Casa Verde program for which we are a contractor.  The work was completed on 4/11/2016 and inspected by a third party inspection company on 4/22/2016.  All of the work was passed and signed off on with no issues reported at that time by the client and the third party inspector and the case was subsequently approved and closed by CPS Energy.  As is the policy with CPS Energy, M&M Weatherization generally warrants its work for one year after completion and inspection but with specific items such as windows or other things that can subsequently be broken, these items must be identified at the time of inspection.  Clients are made aware of this requirement upon enrollment in the program, and therefore CPS Energy does not hold the contractor responsible for replacing such items if they are not reported by the client at the time of inspection.  Nonetheless, the way the program is set up the client is to report any issues after inspection to CPS Energy so they can investigate the claim. I spoke with a representative of CPS Energy and they have no record of the client filing a complaint. Also after reviewing our file I see no record of the client reporting the complaint to our company. Should any further information be necessary, please feel free to contact me.  

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.


**** *****

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on M&M Weatherization Company
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)