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BBB Accredited Business since

Sweetwater Home Services

Phone: (512) 837-2488 Fax: (512) 873-2698 10139 Metropolitan Dr, Austin, TX 78758

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From top-of-the-line water purification systems to whole house air purifiers, we offer an educational approach to it all, with additional services such as Bathroom Remodeling and plumbing.  Contact Sweetwater Home Services in Austin, TX, 512-837-2488 to ask about our products and services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Sweetwater Home Services meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Sweetwater Home Services include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 4 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

118 Customer Reviews on Sweetwater Home Services
Customer Experience Total Customer Reviews
Positive Experience 118
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 118

Additional Information

BBB file opened: September 01, 1987 Business started: 02/04/1987 in TX Business started locally: 02/04/1987 Business incorporated 02/04/1987 in TX
Type of Entity


Business Management
Mr. Richard Brouse, Owner
Contact Information
Principal: Mr. Richard Brouse, Owner
Business Category

Water Treatment Equipment,Service & Supplies Air Purifying & Cleaning Systems & Equipment Water Filtration & Purification Equipment Bathroom Remodeling Water Softening & Conditioning Equipment Service & Supplies

Products & Services

Sweetwater Home Services sells the following brand(s): RainSoft, CleanStart

Industry Tips
Tips for hiring a contractor

Customer Review Rating plus BBB Rating Summary

Sweetwater Home Services has received 5 out of 5 stars based on 118 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.