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BBB Accredited Business since
Phone: (512) 342-2229 Fax: (512) 342-2822 3834 Spicewood Springs Rd Ste 201, Austin, TX 78759
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This company buys and sells new and preowned watches, primarily Swiss and German mechanical watches.
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A BBB Accredited Business since
BBB has determined that Bernard Watch Co. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Bernard Watch Co. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||12|
Type of Entity
Business ManagementMr. Jeff Bernard, Owner Mr. Philip Ingenito, Marketing Manager
Watches - Dealers Internet Shopping Jewelers - Retail
Products & Services
Bernard Watch Co. sells the following brand(s): Ball, Bell & Ross, Breitling, Cartier, Chopard, Concord, Fortis, Glashutte Original, Graham, Hamilton, IWC, Jaeger-LeCoultre, Longines, Omega, Oris, Panerai, Roger Dubuis, Rolex, Romain Jerome, TAG Heuer, Tudor, Ulysse Nardin, Zenith
Bernard Watch Co. offers the following product(s): Watches
Alternate Business NamesAvier Watch Co.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
3834 Spicewood Springs Rd Ste 201
Austin, TX 78759 (512) 342-2229 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: I contacted this business to inquire as to whether they would be interested in purchasing a watch that I have. I don't know much about the watch because it belongs to my boyfriend, and was inquiring on his behalf. Because I was ignorant of all the details about the watch, they accused me of stealing the watch, but asked me for more information. I gave them the additional information, and again, they accused me of stealing it. Here is what they said: " Thanks for your watch offering, however we need more information to bid it. Where did you get the watch? You do not seem to know much about. Do you have legal authority to sell it? We have to fill out a police report to buy it" My reply: " It's actually my boyfriend's watch. He found it at a city pool, which is why there is no box or papers. He works odd hours, so he had me call around and inquire for him. He didn't leave me with all of the information he had about the watch, however last night, he wrote down additional information. It is an Omega Seamaster Planet Ocean with a diver's extension on the band. It has an automatic chronometer, and the dial and face are both black. I mistook the blue glare from the crystal covering as the face being blue, but it is actually black. I did send four pictures, as well. I can send them again, if you didn't receive them." Their response: " Sorry, we have no interest in the watch. If we buy it and police department calls asking for the watch because someone reported it stolen, we would have to forfeit it, tell them who we bought it from and chase you for our money back. Sorry, I am out."
Desired Settlement: I would like that man to email me an apology for assuming I am a thief because I didn't have all of the facts until my boyfriend gave them to me after my initial inquiry. If he had any customer service skills, he would have simply stated that he was not interested in bidding on my watch, rather than accusing me of stealing it multiple times.
I feel this complaint is completely without merit. I do not feel it would be fair for this misunderstanding to go on our good record.
You did not have the legal right to sell the watch you offered us. Found property does not become your property. That watch has a rightful owner and the watch would be considered stolen property as soon as the rightful owner reported it missing. It becomes stolen property because by selling it, you have denied the rightful owner right to their property.
Customer Reviews Summary