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A BBB Accredited Business since
BBB has determined that TurnKey Vacation Rentals meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for TurnKey Vacation Rentals include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. John Banczak, Chairman Mr. T.J. Clark, CEO Ms. Beverly Gilbreath, Office Manager
Vacation Rentals Property Management
Alternate Business NamesTurnKey Vacation Rentals LLC
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
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Additional Phone Numbers
- (512) 270-7690(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: Let me start by saying that I’ve never given a bad review. However, my unfortunate experience with Turnkey Vacation Rentals in Austin, Tx (http://www.turnkeyvr.com/) was worth sharing. My wife and I used TurnKey Vacation Rentals (http://www.turnkeyvr.com/) to find an Austin rental property for the weekend. We were impressed with the website. It appeared that the houses they were renting were clean and represented accurately. Upon arriving with our 4 kids and unloading the luggage, we headed out to shop for groceries, grab dinner, and enjoy Austin. We returned later that evening, and after unpacking and getting all the kids in bed, my exhausted wife and I headed to bed at about midnight. When my wife pulled back the sheets to climb into bed, she noticed that the sheets had not been washed. Worse, there were blood and mascara mixed with pubic hair throughout the bed. We immediately called Turnkey and left messages informing them that the sheets had not been washed and that we’d be calling the next day. That night, we didn’t get much sleep due to the fact that we had to share the only non-twin bed with our child. The next morning, a Turnkey representative called to apologize, saying they thought the place had been cleaned and they were sending over new sheets. We told Turnkey at that time that we were too grossed out from the experience and wanted to move to a different place. Although we gave Turnkey Vacation Rentals the opportunity to relocate us to another Turnkey Austin Rental property, the only two options available were not comparable properties in terms of location and size. We then told them that we wanted a refund and would find another place to stay. We contacted **************** and within two hours, we checked into a beautiful home with pristine, fresh sheets. Although Turnkey’s initial position was that they were willing give us a refund for only one night, they later called back and agreed to refund the entire amount because they did not want us to have a negative impression of the company. When I received my credit card statement this week, I realized that they had issued a refund for only one night. Thinking this was surely a mistake, I called to let them know. I spoke with *******, a Turnkey account manager. She informed me that their policy requires a 30-day cancellation. I explained to her that the Turnkey website also promises clean properties with sheets free of hair and body fluid stains, and that after discovering that in our bed, we were not comfortable staying there. Unapologetically, ******* said she was sorry for the miscommunication. After repeated attempts to speak with the owner and or manager of Turnkey Vacation Rentals I received an email from *** *******, ******** ** ********** for TurnKey Vacation Rentals who said, “Please note that at no time did we state you would be getting a full refund on your stay at this property.” I asked *** ******* to please reconsider and refund the entire amount and have yet to hear back from them.
Desired Settlement: Refund of the remaining balance on my credit card which is $713.35
Business Response: I'm sorry ***, we disagree with your side of the story. We do not believe your version of this situation to be correct. We stand by the written communication we have with you regarding the one-night refund we offered you that you replied to and thanked us for.