If yes, click here to login.
BBB Accredited Business sinceAdditional Locations
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Request a Quote
View Business Review Inquiries
A BBB Accredited Business since
BBB has determined that NextCare Urgent Care meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for NextCare Urgent Care include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Texas Medical Board
333 Guadalupe, Tower 3 # 610, Austin TX 78710
Phone Number: (800) 248-4062
Type of Entity
Business ManagementMs. Ronnie Ham, Patient Liaison Mr. Randy Giles, Area Operations Manager Carol McDonald, Clinic Manager Ms. Robert O'Brian, Area Medical Director Ms. Dawn Wright, Clinic Manager
Urgent Care Centers Physicians & Surgeons - Medical-M.D. Physicians & Surgeons - Family Practice Physicians & Surgeons - Allergy X-Ray Labs - Medical & Dental Drug & Alcohol Screening & Testing Clinics
1240 E Palm Valley Blvd
Round Rock, TX 78664 (512) 218-0689 Directions
1701 US Hwy 281N
Marble Falls, TX 78654 (830) 798-1122 Directions
351 Cypress Creek Rd Ste 103
Cedar Park, TX 78613 (512) 250-8199 Directions
6001 W William Cannon Dr Ste 302
Austin, TX 78749 (512) 288-1873 Directions
900 N Austin Ave Ste 105
Georgetown, TX 78626 (512) 930-1025 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (512) 692-4588(Phone)
Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: I received a letter, signature nor required, stating my Credit Card would be charged. I have NO idea what this is about! There was NO other information provided except the collection was to go to Nextcare TX. I went to them as they were close to me and after the second visit I was told I needed to pay cash for services that were covered by ********. On my third visit I was told I needed to pay additional fees. At that time I fired them, telling the receptionist I would NO longer be needing their services and went elsewhere that my ******** was used. Calling their accounting department I was told that additional services were covered by ******** and NO additional fees should have been required.
Desired Settlement: Have then remove the charges that were over and above the ******** charges! Train their people how to relate to a client and know what is and is not covered by Medicare.
Read Complaint Details
Complaint: I took my grandson there as he has no primary care physician in this area to have what appeared to be an ear infection treated. I was quoted and charged $124.50 for a 15 minute visit with a physician's assistant. Later I got a bill for an additional $260.50. At no time was I told that the charge would be in the total amount of $385.00. If I had been so informed I certainly would have gone elsewhere. Further, there was no posting of the fees that would be charged. I find not only the amount to be outrageous but also the practice of telling you one thing and then charging you much more after the fact. When I called to complain the lady said that was just the normal charge and nothing would be done about it.
Desired Settlement: They need to refund the $260.50 which I had to pay or risk them reporting non-payment to credit reporting agencies AND they need to post their exceesively high fees in a prominent place so that unsuspecting potential clients can make an informed decision on wherther to pay their excessive fees or go elswhere.
Read Complaint Details
Complaint: The company is part of my insurance network and processed the explanation of benefits(EOB) incorrectly. First, the company collected a $35.00 co-pay that is not due at their facility, I paid to get service (not part of the complaint). Once the insurance company processed the claim, I called NextCare and requested a refund of the co-pay. NextCare promptly refunded the over-payment. I then began to receive invoices from NextCare that the insurance balance on the invoice was a credit of $117.26 and that I owed them $35.00; based on the EOB, both should be zero). I emailed the company and they responded that my information was correct and that they would correct the billing, to date, they have not corrected. I have since called and emailed but I cannot get this issue resolved. It has been almost one year since this issue began.
Desired Settlement: Correct the billing and stop sending invoices for amounts I do not owe the company.