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BBB Accredited Business since

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Description

This company offers re-upholstery and drapery services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Arrow Upholstery & Drapery meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Arrow Upholstery & Drapery include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Arrow Upholstery & Drapery
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: June 01, 1964 Business started: 01/01/1963 in 0 Business started locally: 01/01/1963 Business incorporated: 02/03/1964 in TX
Type of Entity

Corporation

Business Management
Mr. Sid Lachman, President Mr. Allen Enge, GM
Contact Information
Principal: Mr. Sid Lachman, President
Business Category

Upholsterers Wood Finishing Draperies & Curtains - Retail & Custom Drapery & Curtain Fabrics - Retail Shutters Upholstery Fabrics - Retail Vertical Blinds Window Shades

Alternate Business Names
Aero Upholstery Corporation Arrow Upholstery

Additional Locations

  • 1126 N Saint Marys St

    San Antonio, TX 78215 (210) 403-3662 (210) 227-5058

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB reports on known significant government actions involving business' marketplace conduct.

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Additional Phone Numbers

  • (210) 227-5058(Phone)
  • (210) 403-3662(Phone)
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Complaint Detail(s)

3/4/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Placed a purchase order last December. Paid in full as requested by them. The salesperson assured that my products were going to be installed in 6 weeks. 9 weeks have passed and every time I call they tell me they will call the following day, which they never do. I am still waiting for an answer from this company. Had to re-schedule moving and incurred in additional expenses because of this delay.

Desired Settlement: We need our drapes, as ordered, installed ASAP

Business Response:

BBB Corporate Office                                                                                 Feb 22,2014

**** ** ****** ***** ******* ***** *****

Re: ID *******

We have received *** ******'s complaint and have already contacted him regarding the tardiness of the job and explained what the problem was. We have also agreed to resolve the cause of the tardiness as expediently as humanly possible and install *** ******'s treatments at the earliest possible date.

To simply clarifiy *** ******'s complaint there were several inaccurate details provided. The cost of *** ******'s treatments, including tax was $9771.73. The other inaccurate detail was the treatments were not paid in full as stated. We received a deposit from *** ****** of $5000.00, leaving a balance of $4771.73. He later added some medallions to-The-order increasing the balance due to $5177.67.

The only reason the order detail was clarified is, as originally presented it would seem We have payment and it was put on the "back burner". That is not the case at all as we have a sizeable balance to be paid upon installation so it is to our benefit to complete and install *** ******'s treatments as soon as possible which, we will do.

Sincerely,

*** ******** *********

4/2/2012 Guarantee/Warranty Issues