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This business is not BBB accredited.
Phone: (210) 525-0200 602 NW Loop 410 Ste 120, San Antonio, TX 78216
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Classic Uniforms, Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Barry Schklar, President Ms. Kim Fair-Schroat, Manager
Uniforms Uniforms - Medical
THIS LOCATION IS NOT BBB ACCREDITED
602 NW Loop 410 Ste 120
San Antonio, TX 78216 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: I ordered several uniforms from this location. I am a physician. I have ordered all of my laboratory coats and supplies from the company in the past. I went into the store. I tried on the clothing and chose the uniforms and lab coats. I confirmed the spelling of the name. I asked for the same style of embroidery as I have ordered in the past. When the product arrived, the embroidery pattern is very different. I do not feel that you can clearly read my name. I showed them the previous embroidery and explained that it is different. They stated that they changed companies and they are not required to explain to the customer that they have made a change. The employee would not discuss any arrangements to correct the issue. They stated the owner was out of town and would return on Saturday. Today, the Monday after his return, I called and spoke to him. He informed me that "script is script" and he will not do anything to resolve the issue. I requested to return the items. He refused, including the items that have no embroidery. He told me to contact the credit card company as he will not voluntarily refund any money. I feel that if the monogram service has changed, they should be required to show samples and confirm the preferences of a new product. I am unhappy that you can not read my name. I do not wish to accept the items which remain at his store.
The one who sent you the complaint is correct on most things. Classic Uniforms has been in business for 24+ years. We try our best to serve our customers with great service and a quality product at fair prices. We have done this with a few exceptions over the years. The lady and her husband did order the coats before and got them embroidered. They placed a new order for the same coat and asked for script lettering. They were sent to our monogrammer and they were personalized with her name. See the attached. I will also send again in a separate email. She did not like the font used this time and wanted them changed or to look exactly like the older coats from several years ago. If you remove embroidery it takes the coat with it. ie: ruins the coats. There are hundreds of script fonts and hundreds of block fonts. We do basic script and basic block. We have also used 2 different companies over the years to embroider for us. If the lady wanted the exact font as before she should have taken the coats to a embroider of her choice and show them what she wants exactly. That being said:
I will replace the coats and refund the embroidery costs!!! But, I do not want her or her husband as a customer going forward. I will not embroider anything for them again. Please advise as to what I should do.
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