This Business is not BBB accreditedAdditional Locations
Phone: (210) 622-9875 Fax: (210) 622-5186 10835 Pearsall Rd, Atascosa, TX 78002
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On 12/18/2014 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to its failure to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:
- 1E. In its relationship with BBB:
- meet all applicable standards within this Code of Business Practices
- cooperate with BBB's activities and efforts to promote voluntary self-regulation within the business' industry
- honor any settlements, agreements or decisions reached as an outcome of a BBB dispute resolution process
- complete the required application and pay all monetary obligations to BBB in a timely manner
- 6A. Promptly respond to all complaints forwarded by BBB by:
- Resolving the complaint directly with the complainant and notifying BBB, or
- Providing BBB with a response that BBB determines:
- is professional,
- addresses all of the issues raised by the complainant,
- includes appropriate evidence and documents supporting the business' position, and
- explains why any relief sought by the complainant cannot or should not be granted.
- 6B. Make a good faith effort to resolve disputes, which includes mediation if requested by BBB. Other dispute resolution options, including arbitration, may be recommended by BBB when other efforts to resolve a dispute have failed. BBB may consider a business' willingness to participate in recommended dispute resolution options in determining compliance with these standards.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Alfaro Tree Sales, Inc. include:
- 1 complaint(s) filed against business that were not resolved
Factors that raised the rating for Alfaro Tree Sales, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Erasmo "EJ" Alfaro, General Manager Lucio Garcia, Sales Manager
Tree Service Tree Service - Transplant Nurseries - Plants, Trees Plants - Retail Plants - Wholesale Landscape Contractors
Industry TipsAdvice on choosing a lawn care company Landscaping tips
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: I purchased an oak tree from Alfaro Tree on 9/25/2012. The tree had a warranty for one year. Last year 3/19/13 I spoke with ***** the sales person about the tree looking sick. He said we should wait to see if the tree will be ok. I contacted him again in the summer in or around 6/11/13 to get a replacement because I felt the tree was dead. The tree had no leaves when it should have been in full show. Lucio stated we should wait and see if the comes back next season. My property management company homesweethomeboerne(** ******** has been trying to get the tree warrantied for the past 4-5 months from Alfaro. Lucio did not return calls or respond in any way until Jul 15, 2014. ***** is now stating his company will not warranty the tree because it is out of the warranty period. Lucio would not warranty the tree during the warranty period because he wanted to wait to see if it was still alive. Now we know it is dead and the warranty should be honored as he would not warranty it last year because Alfaro wanted to wait and see if the tree might still be alive. The price I paid for the tree was $8109.38. Now I have this huge DEAD tree directly in front of my house.
Desired Settlement: I want Alfaro to replace my tree.
Problems with Product/Service
Read Complaint Details
Complaint: The business owner? and his employee brought 2..... 5" caliber cedar elm trees to our home. we had asked for one. he kept trying to get us to buy the other as well and when we wouldn't he got mad, planted the tree and left the root ball covered in burlap and wire. i called Austin Agricultural who referred me to Medina County Ag at **********, who had yet to have a master gardner until july 1, 2014, so they referred me to Bexar County Master Gardner named ***** i believe at **********. I asked if the reason our tree was not growing as fast as Alfaro Tree Sales,Inc had said it would to shade the west side of our house was because when he planted it he left the burlap and wire on the root ball. She said absolutely YES, hence the girdling of the roots, 90 degree angle roots, and a dead tree. I have attempted multiple calls with no returns so I am hoping you can help. Also when he brought the trees and realized we were not going to take two and to pick out the one we wanted, when he went to plant the tree he took the one that didn't look as healthy. He delivered the tree, used our dirt that we had on the side since he didn't bring any and wanted to build it up. My husband who now has brain cancer and I myself with physical issues from a spinal tumor are trying to take it out of the ground with much difficulty and that is how we found out how he planted it. Everything he did points to incompetence and vindictiveness.
Desired Settlement: The reason I am asking for cash is so that I can go out and purchase from a more reliable source or a cashiers check. For someone in the tree business he should very well know how to plant a tree. thank you
To whom it may concern,