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Description

This company offers transmission repair and service as well as complete car care.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that AAMCO Transmissions of Round Rock meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for AAMCO Transmissions of Round Rock include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 3 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on AAMCO Transmissions of Round Rock
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

top
BBB file opened: June 24, 1993 Business started: 01/01/1963 Business started locally: 01/01/1963 Business incorporated: 06/20/1991 in TX
Type of Entity

Corporation

Business Management
Mr. Allan Nurenberg, Owner
Contact Information
Principal: Mr. Allan Nurenberg, Owner
Business Category

Transmissions - Automobile Auto Air Conditioning Auto Diagnostic Service Auto Electric Service Auto Repair & Service Brake Service

Alternate Business Names
Alamar, Inc.
Industry Tips
Car repair tips

Additional Locations

  • 1901 S Ih 35

    Round Rock, TX 78664 (512) 244-2080

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Additional Phone Numbers

  • (512) 458-6115 (Fax)
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Complaint Detail(s)

1/30/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I went to AAMCO in the month of august and didn't have my car repaired until December. My car indicated there an issue, because the engine light was on, so I took it to AAMCO. **** "******" *******, the Customer service manager gave me a quote of 4,389.21 dollars for the repair. Three weeks later, I received my car with all repairs done. A few days later my car's engine light came back on. **** said they didn't know why the light was back. I went to the dealership to get a diagnostic test($112) and was informed that they broke my TCM(transmission control module) without replacing it, instead they put a zip tie around it. The mechanic at the dealership said it was due to their negligence, which they denied. I went confront AAMCO and they said they will replace the TCM, with another used TCM that they found at a junk yard. In the process of repairing my transmission they managed to cause another problem, which made my car alarm go off randomly throughout the day. It would go off when I was at work and in the middle of the night. They fixed the alarm. Later on when I was driving, the engine turned off by itself in the middle of traffic. I called AAMCO, they told me to get the car to them without assisting me. The engine turned off six more times before I made to their location. The mechanics didn't tighten a battery cable before giving the car back to me. Almost a week later my engine light was still on. I went back to AAMCO, they said it could be something related to the cars computer and said it would be in my best interest to take it to the dealership since they do not deal with that. At this point, I no longer wanted to deal with AAMCO. The dealership said my mass air flow sensor were rubbing against other wires causing the engine light to come back on, when I made right turns there was clicking noises on the passenger side due to broken Axel and steering rack. The dealership said these problems were mostly due to AAMCO's mechanics work on the transmission, which cost me another $3,000 to fix.

Desired Settlement: AAMCO fixed the transmission but left multiple damages to other parts of my car. I would like them to compensate me for the repairs I had done at the dealership. The amount of $2999.40 for the repairs. I would also like the $112 for the diagnostic test from the dealership which I had to pay for stated in my claim because AAMCO couldn't figure out what the problem was. Bringing the total amount to 3111.10.

Business Response: These accusations are false. Mr. ****** called while he was at the dealership. He actually put the service adviser on the phone with AAMCO's manager. The service adviser told him that the wire that was bad was not near where we had worked on the vehicle. Mr. ****** was told that his axle needed to be replaced while it was at AAMCO. He declined the repair. Later after yelling at the manager, the manager told him he would replace it at no charge. Mr. ****** declined. AAMCO is not at fault will not refund any money.

Consumer Response: Complaint: *******

I am rejecting this response because: This statement from Aamco is not true,  they never offered to replace my axle for free. I did not yell at the service manager, I simply repeated myself to the new service manager (****) on how can he correct all the problems the previous service manager (**** "******" *******) had done to my car. I was informed by **** the new service manager that **** "******" ******* was let go, and that **** would correct the mistakes done to my car. In the end it was just all talk, and nothing was fixed. I went to my dealership to find out what the real problem was with my car, about the TCM that Aamco couldn't find out. Its not that Aamco couldn't figure out what the problem was, they try to blame the engine light is due to a computer problem. The dealership said it was due to a broken TCM that was cause by Aamco when they work on my transmission. Then i went back to Aamco to show them what the dealership had found out. During my presence at Aamco I told ****** to call my dealership and talk to them so they can show Aamco what the real problem was and how to fix it.  ****** insisted that he will call them later when he's not busy, but at that time I didn't see him doing anything else. I can get my service guy at the dealership to confirm this fact, his name is **** (***** **** ******). I have the paperwork from the dealership for the diagnostic test showing the error for the TCM connector being broken and zip tie that was used to keep TCM in place instead of replacing the connector. Aamco is a suppose to be a best transmission auto care franchise, but I wasn't provided the best auto care service that I paid for. 
Regards,

***** ******


Business Response: We could go back and forth with he said she said. The bottom line is that AAMCO is not liable.

Consumer Response: Complaint: *******

I am rejecting this response because:The bottom line is Aamco at round rock, Tx is a well known establishment with false advertisement. Bad customer service and the mechanics there can't do the job right causing more problems to my car. I lost money and time. Constantly stressing over more problems because of the horrible repair work  from Aamco. They can continue to deny the situation all they want, but the fact is they did poor job on my car, got my money and will not take responsibility for the damage.

Regards,

***** ******

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.

10/4/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On September 11th I had a check engine light on. We had the diagnostic code ran and it came up as an ignition coil. We brought it to Aamco and they confirmed that it was the ignition coil needing repair and that it would be ready on Friday September 13th. We did not hear back. On Saturday the 14th I called and the manager ****** informed me that they created a vacuum leak and they were trying to repair it. He never informed us that he would need additional time. When I asked him when I could pick up the vehicle he had no firm date. Then after the leak was fixed he called a week later to say that there was an MTV solenoid of the manifold gasket that went out that they had not previously seen and that part was discontinued and he had to find it in a junk yard. I drove my car there and now it is un-drivable. He said there was no time frame for when my car would be ready. Then on Friday September 27th he calls to say the throttle body went out and that we would be responsible for that as well even though the car had none of these problems when it was dropped off. Today September 30th he calls to say that he needs an extra $200 to flash the computer at a local dealership for the work to be complete. I called 3 dealerships including the one he claims he was taking it to and they said it only cost $105.50 to flash. We go and pay for the repairs to get the vehicle and get it flashed ourselves and now there is an exhaust leak that he is not taking responsibility for. Now the car is still undrivable after he accepted our payment and still stuck at the repair shop.

Desired Settlement: We want to vehicle to be repaired and in driving order. We also want our money refunded for all the extra work that he created above the ignition coil.

Business Response: I have contacted the customer and run an investigation into this matter. I oversaw the repairs from that point. All repairs have been taken care of at no further expense to the customer. The customer is happy.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Regards,

****** ********

BBB's Final Determination: Consumer accepted resolution offered by the business.

1/15/2013 Problems with Product/Service | Complaint Details Unavailable