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BBB Accredited Business since
Phone: (512) 458-6115 Fax: (512) 458-4165 8417 Burnet Rd, Austin, TX 78757
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A BBB Accredited Business since
BBB has determined that AAMCO Transmissions of North Austin meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for AAMCO Transmissions of North Austin include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 5 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4|
|Total Closed Complaints||5|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Allan Nurenberg, Owner Mr. Jose Berenguel, Store Manager Mr. Greg Clouse, General Manager
Transmissions - Automobile Auto Air Conditioning Auto Diagnostic Service Auto Electric Service Auto Repair & Service Brake Service
Alternate Business NamesAlamar Austin, Inc.
Industry TipsCar repair tips
8417 Burnet Rd
Austin, TX 78757 (512) 458-6115 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: In December my 2006 Hyndai Elantra was over heating. I read great reviews online about Aamco, especially this location, so I decided to take it in. Almost $800 later I had my car back and it seemed to be working fine. I had to pay for several hoses to be replaces, along with a belt, and a thermostat because **** told me they get damaged when a car over heated. (I originally had left him a 5 star review while I was in the shop.) On January 21st, my car overheated again while I was in ******. When I had left the shop last time **** told me, I had a full year warranty on both the parts and labor, so I called him and he told me to take it to an Aamco there in ******. $1500 later I find out that my gaskets had failed and resulted in my head warping. Luckily the head didn't crack or I would have been really screwed. The mechanic explained that the damage resulted from improper diagnostics the first time my car overheated. Had it been caught then I wouldn't have a warped head because the gaskets were weakened the first time the car overheated and then slowly wore down until they exploded. Today I went into the Aamco here in ******, and spoke with ****. I explained what I was told about why the damage occurred and offered to settle the matter by him covering the damage caused by the negligence of him and his staff. He refused, which I understood and said I would take it up with corporate and leave another review. **** then threatened to sue me if I did. This is unacceptable. It is unbelievable that an owner of a shop would threaten to sue his clients for leaving a review when he cases $1500 worth of damage after being paid almost $800 to fix the problem. I will never be taking my car back here and will be telling everyone I know that they should avoid ****'s shop like the plague. I will continue to use Aamco provided they resolve this matter, because I was pleased with the shop in ****** and all my family uses Aamco.
Desired Settlement: I want Aamco to provide me a full refund along with compensation for being stranded in ******, ** for 3 days.
A formal investigation into the service and diagnostics done
Problems with Product/Service
Read Complaint Details
Complaint: ******, *** ****** road location. I took my Toyota Tundra in June, he first quoted me $2,500 (I understood if more needed to be done, I get that). They called me the next day to let me know that the radiator needed to be replaced because it was leaking into my transmission and the whole thing needed to be rebuilt. A bit of a shock, but I was told by three different places that AAMCO was the place to go, so I said OK to the now $4,700 new quote. A week later they called to tell me it was done, I got a great handshake and Jose told me everything had been done and under warranty. I was happy even though I just dropped a good chunk of change. Three weeks later I was back again because the exact same shuttering was going on. Jose called me the next day and said they put the wrong transmission lube in and that's why it was shuttering again. It was ready a week later, to put in lube. A month and a half later, it's back. The shuttering is even worse and I'm am just over the top mad. So I take it in again and Jose calls me the next day to tell me they needed to replace the torque converter because they put in the wrong lube but all of it was going to be covered under warranty (which just makes it all OK). So another week goes by before I can pick up my truck. (If the same shuttering was occurring each time then why did they rebuild my transmission when they could have put in a new torque converter for $379.00 on the bill). Side note: (I would not have a problem if all of this would have been done right the first time. When you spend almost $5,0000, you want it done right the first time). Now it's been over a week since I got a call from ****** supervisor, **** ***** (who said he would be following up with me soon). I've tried calling the 800 number but I have only been called back once while I was teaching and I can't seem to get a hold of anyone after leaving over five different voicemails with three different people. To make a long story long, this is the first time I have ever written something online about anything related to service, but I can not get service so I'm putting it out there. This will definitely be posted on as many sites I can put it on. Bottom line, don't go to AAMCO even if people recommend it to you, there is a reason you are reading this. Thank you for your time.
Desired Settlement: I spent a total of three weeks trying to find rides and ways to get around for the same repair. The repair was not done right several times and possibly has done more damage to the vehicle over the time it should have been done right the first time. I'm still not clear as to why, just the torque converter could have been replaced and only cost me $379 plus instillation. Now that I'm trying to get some type of answer and justification from higher management, I can not receive any customer service after many attempts. I would like a full refund for the time spent trying to find rides, inconvenience of continuous repairs for the same problem and wasting my time when it should have been done right from the beginning. Like I said before, if it was done the first time and no issues, I would not be here right now wasting more time and a happy customer with future recommendations. Thank you.
A formal investigation is being conducted to gather the facts of what actually happened with the transmission. We value our customers and take pride in being the worlds largest transmission specialist for over 50 years. Statements have been taken from all technicians as well as the center manager. I have spoke with Mr. **** and gone over the details of the research being done. He has my cell phone now and I will notify him this week when I receive the results of the investigation.
Test results show that the torque converter did fail as a result of improper lubrication. I was hoping that the vendor would be able to refund some of our labor so I could pass that on to Mr. ****. Unfortunately that did not happen.
Problems with Product/Service
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Complaint: "I thought you wanted the remanufactured transmission." He said it was an honest mistake and that I was partially to blame because I didn't specify what I wanted done the day of drop off. I replied that I thought we were in agreement that they would do the rebuild instead of installing a remanufactured transmission the night before when we spoke on the phone, I told you that I wanted you to rebuild my transmission at AAMCO and stated that I would drop the car off the next day. He said that he didn't recall the details of our phone conversation. I asked him why he didn't ask for clarification on the day I dropped off the car and better yet why wasn't I offered the opportunity to sign off the work they were going to do? He replied, "if it makes you feel any better, when we removed the pan from your original transmission the fluid looked like Pepto, indicating that your radiator leaked fluid into your transmission and damaged it." He said that it would have cost just as much to rebuild my transmission as it did to install a remanufactured transmission. I told him that I had a hard time believing that the my fluid was frothy and pink because he told me after inspecting my car on 1/22/14 that my transmission fluid was brown. He called his general manager and then called me back saying that he was authorized to refund $150, the difference of the cost of a remanufactured transmission and the amount they believe it would have cost to rebuild my transmission. I said that was unacceptable. I told him that I didn't believe that I could not understand how they could estimate the cost of the transmission repairs based on pulling the pan off. I asked him where my old transmission was and he stated that they already shipped it back to the vendor that supplied my remanufactured transmission. ***************** I told **** on 1/31/14 that I didn't authorize a remanufactured transmission and a new Radiator and I wanted to speak to ****. He said **** had left for the day and I told him to have him call me as soon as possible so we could discuss the mix up. I waited all day on 2/3/14 for **** to call. I called around 3:30pm and he said he couldn't make out the note **** left him. I reminded **** that I did not authorize a remanufactured transmission and new radiator and he stated that from our conversation over the phone on 1/23/14 he thought I wanted him to purchase and install a factory remanufactured transmission instead of having AAMCO rebuild my transmission. I reminded him that I only asked **** to price what it would cost to install a remanufactured transmission. When **** called me on 1/23/14 to tell me what it would cost he requested authorization. I stated that I didn't want to invest the $5200 quoted because of the age and high mileage of my car and told him I wanted them to rebuild my transmission in-house. He said the basic rebuild would be $2000, "worse case $4000, if we find other problems." He then told me that he has a car just like mine and he had his transmission rebuilt and he hasn't had any problems. During our conversation on 2/3/14 he stated that "if it made me feel any better, when they removed the pan from my original transmission the fluid looked like Pepto, indicating that your radiator leaked fluid into your transmission and damaged it." He said that it would have cost just as much to rebuild my transmission as it did to install a remanufactured transmission. I told him that I had a hard time believing that the my fluid was frothy and pink because he told me after inspecting my car on 1/22/14 that my transmission fluid was brown. He called his general manager and then called me back saying that he was authorized to refund $150, the difference of the cost of a remanufactured transmission and the amount they believe it would have cost to rebuild my transmission. I said that was unacceptable. I told him that I didn't believe that I could not understand how they could estimate the cost of the transmission repairs based on pulling the pan off. I asked him where my old transmission was and he stated that they already shipped it back to the vendor that supplied my remanufactured transmission. I told him that I would be bringing the car back in soon because the transmission shutters when shifting for 2nd to 3rd gear.
Desired Settlement: I think it would be fair to receive the difference in the price I paid for the unauthorized purchase and installation of the remanufactured transmission and the "worse case" estimate given to me of $4,000 for a substantial rebuilding of my transmission at their shop. If they will not accept those terms then I would like my old transmission reinstalled at no cost and I will have the repairs completed at another shop.
Business Response: Customer service is very important to us, here at AAMCO Transmissions. I have done an investigation into this matter. When Mr. ****** first came in the warranty was the most important thing to him. So I can understand the confusion when he authorized the repair without being clear that he wanted the in house rebuild with a 12 month /12,000 mile warranty. In an effort to make things right with Mr. ****** I am willing to work with him. The original job with tax and radiator was $5672.09. Had we rebuilt it in house, the transmission would have been $4000, the radiator with coolant would have been $600, tax would have been $363.69. The total would have come to $4963.69. That would mean a refund of $706.40. Should Mr. ****** agree to this we would need him to return to AAMCO so we could issue new paper work with the 12 month /12,000 mile warranty instead of the 3 year/ 50,000 warranty.
During the removal of the transmission we removed the pan on the transmission and found coolant from the engine mixed with the transmission fluid and metal fragments from failed parts inside the transmission. The radiator had failed internally allowing the coolant from the engine to get into the transmission. The coolant had damaged the valve body, an electronic controller for the shifting of the transmission. The transmission had major failure of hard parts, it needed a valve body and the radiator that cools the engine and transmission replaced.
Read Complaint Details
Complaint: We took our Daughters car in because the engine overheated. they advertise that they will diagnose for free as long as they get to fix it. This was my first flag, they told us the car did not qualify for the free dianostic and was going to charge 100.00 to diagnose the issue. **** called me on the phone to tell me the issues with the car and the repairs needed, he told me that the car needed a tune up and I told him just to fix the hose and gasket. He told me that he would just clean the spark plugs and around that area because of the oil leak, they were soaked in oil, I agreed. When looked over the bill a few days later, as he did not show me the bill, the day I paid, he handed the bill to my daughter. I saw that he charged us $151.38 for spark plugs and $400.00 labor charges. I am not complaining about the gasket replacement,as we agreed on that part. I am disputing the fact that he told me he only cleaned the old spark plugs, but charged me for spark plugs and the excessive labor charges. I believe he took advantage of us, the labor charges were $800.00. The total bill was #1687.00 The other issue, the ohose came off the car from over heating, the charge to reattach the existing hose was 150.00, excessive to tighten a hose clamp. Did not replace the hose. I paid in three installments, I put a stop payment on the last installment of $443.50 after i read the bill and realized he charged me for work, that was not done.
Desired Settlement: I believe I have paid him fairly for the work done and do not owe Aamco any more money. I have paid them $1243.50. The $443.50 is what I would like to not have to pay. I believe he overcharged for the work done and he was well overpaid. The spark plugs he did not put in the car total was $151.38 and labor 400.00. that total alone is $551.38. I would like for him to either complete the tune up with no more charges or accept the payments already paid and we will call it even.
I apologize for not responding sooner. We value customer service and a formal investigation was conducted regarding this matter. 1/13/2014 ****** ******* brought her 2003 Mitsubishi Galant into AAMCO Transmissions **** ****** ***** ******* ***** ***** complaining that her car was overheating, she heard a pop and then steam came from the engine. The engine did stall and lost electrical power. The diagnostics results found the cooling system full of rust, the condenser fan, that cools the radiator, was not working. The engine had several oil leaks, the engine was soaked in oil. The timing belt had excessive wear and needed to be replaced.
Better Business Bureau:
|9/10/2012||Problems with Product/Service|