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BBB Accredited Business since
Phone: (254) 699-2383 Fax: (254) 699-2385 4110 E Veterans Memorial Blvd, Killeen, TX 76543
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A BBB Accredited Business since
BBB has determined that AAMCO Transmissions meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMs. Kathy Younkers, Owner
Related BusinessesAAMCO Transmissions
Transmissions - Automobile Auto Air Conditioning Auto Repair & Service Brake Service Engines - Fuel Injection Service & Parts Radiators - Automotive
Industry TipsCar Repair Tips
4110 E Veterans Memorial Blvd
Killeen, TX 76543 (254) 699-2383 Directions
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Complaint Trends - Last 3 Years
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|Customer Review Experience||Value|
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|Neutral Review||3 points per review|
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Problems with Product/Service
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Complaint: On July 15, 2014 I took my 2006 Ford Escape into Aamco in Chester, Virginia for mechanical issues. I was told that the transmission in my truck needed to be replaced. I purchased a Reconditioned Rebuilt Transmission, Torque Converter, Transmission Fluid, a Transmission Cooler and a 36 month/36,000 mile warranty. Since that initial purchase/repair I have had to return my truck into Aamco 4 additional times for continued Transmission issues. On 08/07/14 it was returned to the Chester, Virginia Aamco for Transmission Repair Assembly Kit #B Selnoid Pack. Not a full week later on 08/13/14 I turned my truck into Killeen, Texas Aamco for repair getting a Re-manufactured Transmission, Torque Converter, Transmission Fluid and I was required to pay for an Output Speed Sensor at that time as well. Less than two years later; 07/05/16 I returned my truck to Killeen, Texas Aamco for transmission issues and was given a GPS Transmission and was required to purchase for the second time an External Transmission Cooler. Ten days later on 07/25/16 I returned my truck again to Killeen Aamco for transmission repair where it is currently located and has been awaiting a new transmission. My complaint is that Aamco continues to provide me with Lemon Transmissions a fact based on me receiving the 4 transmission in my truck in 2 years from AAMCO as well the comments made by the AAMCO staff in reference to how poorly rebuilt the transmissions are that they are putting in my truck. Making comments like; you shouldn’t have any trouble out of this transmission because we have changed suppliers and the hold supplier was horrible and I wish you would have gotten your first transmission from us at the Killeen location because we get our transmission from a better supplier. I have made attempts to resolve my complaints with all parties involved at Aamco but have yet to get a definite resolve from anyone and currently have not heard from any Aamco representative on my concerns since Friday July 29, 2016. The Aamco in Killeen office manager Ms. **** offered at this present time to supply me with a loner car but the car that was to be loaned to me I was informed has mechanical issues so I would be limited in my driving and must continue to check it due to an oil leak. Aamco in Chester Owner Shawn offered to extend the miles of my current warranty to 50,000 but not extend the 12 month time left on the warranty; although I have used less than 30,000 miles in 2 years. The Corporate representative Mr. ****** suggested that I get a rental car and forward the receipts to him to address it with the supplier but no guarantee that I would be reimburse; as he was out of his office on Friday July 29, 2016 but to date has not gotten back with me. I have been stranded for hours on the highway; I am a Retired Veteran under continued medical care and have had to cancel medical appointments due to last minute car issues, which resulted in out-of-pocket expenses for towing’s and rental cars. I purchased vehicle warranty protection from AAMCO back in July 2014 which is due to expire in less than 12 months/9,000 miles. Of the five transmissions I have received from AAMCO, neither has lasted the full 3 year 36,000 miles as warranted. In addition to the cost of the warranty, each time I brought the car in for service, I was charged for “additional” parts and labor. I was told that additional parts were necessary in order for the transmission to work properly; at times getting the same parts and services that were previously done and should have still been warranty covered.
Desired Settlement: At this point I am not confident or comfortable with any work AAMCO performs on my vehicle. I am asking for a new 3 year 36,000 mile warranty, plus rental car coverage if/when the car needs to be serviced in the future by AAMCO in relation to the transmission.
In response to a complaint ID # ******** from Ms. ******* ******, we do understand the frustration Ms. ****** has experienced. At our location in Killeen, TX, we have done all we can to help her. By her own admission, she only made this complaint against our location as she did not receive response from our corporate office in a timely manner regarding her complaint with them. We do feel we have done satisfactory work for Ms. ****** and any action taken toward her complaint must happen at our corporate level with whom she has been in contact.
During the July 5, 2016 installation of the transmission in Ms. ******'s vehicle, we were unable to flush the cooling system and therefore recommended the replacement of the transmission cooler. A clogged cooling system would not allow the transmission to cool properly and would therefore cause future damages. The external cooler purchased in 2014 had a 12 month, 12,000 mile warranty, which ever came first. Therefore we did not charge her for an item that was under warranty.
|8/25/2016||Problems with Product/Service | Complaint Details Unavailable|
Problems with Product/Service
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Complaint: I had my vehicle serviced on four different occasions and the problem was not corrected. I feel I was duped into returning for service and that the charges were extremely high. I was charged a total of $1,400.77, including labor. I went to another auto mechanic and he installed a new spark plug at no charge and the problem was corrected. I meant to state that the "check engine" light kept coming on repeatedly alerting me that they had not fixed my vehicle.
Desired Settlement: A refund of all charges as the work charged for did not resolve the problem.
Mrs. ******** has been to our center on several occasions. Following is a detail of each visit:
On 4/15/2014 Mrs. ******** contacted our business with a concern that her check engine light was on. Upon diagnosis, it was found that the vehicle low on motor oil, low on coolant, and the check engine light was on. The code, P0301, was for a cylinder 1 misfire detected, however the engine was running and idling smoothly at the time. We recommended diagnostic time to determine the cause of the code and she declined further diagnostics at that time. As there was no current misfire condition, the check engine light was cleared. Mrs. ******** incurred no charges for the services provided.
On 6/2/2014 Mrs. ******** returned to our business with a concern that her check engine light was on. The code, P0300, was for a random cylinder misfire detected. We recommended diagnostic time to determine cause of the code and she declined further diagnostics once again. As there was no current misfire condition, the check engine light was cleared. Mrs. ******** incurred no charges for the services provided.
On 06/10/2014 Mrs. ******** returned due to a check engine light back on. The codes found were: P0303 – cylinder 3 misfire detected, P1469 low A/C cycling period, and B1352 Ignition key-In circuit fault. Mrs. ******** approved 1 hour of diagnostics to determine cause of P0303 code. Technician’s notes stated that he checked the spark plugs, wires, and injection plugs – he added dielectric grease to all connectors. At no time during diagnostics did the engine misfire. The vehicle was taken on a 7 mile road test and at no time did the check engine light return and no misfire was detected. Mrs. ******** was charged $89.00 for the diagnostic time.
On 06/19/2014 Mrs. ******** to have the low cycling code diagnosed and have the engine oil level checked. The codes present were: P0301 – cylinder 1 misfire detected, P1469 – low A/C cycling period. During the diagnostics the technician also found that alternator wire was melted which was not related to the check engine light. The technician further found that the a/c system was low on Freon and causing the low cycling code – as Freon is a colorless gas, no leak was determined at the time. As is common with small Freon leaks, Mrs. ******** was advised to return if the problem returned. No cylinder misfire was detected. With Mrs. ********’s approval, we replaced the faulty cable and recharged her a/c system with a dye enhanced Freon. At this time we spoke with Mrs. ******** about spark plugs. She stated the plugs had been replaced within past year at a different shop. As no misfire condition was found at the time, the codes were cleared. Mrs. ******** was charged $266.12 to replace the cable and recharge the A/C system.
On 6/24/2014 Mrs. ******** returned with a check engine light on. At this time there were trouble codes found, however the misfire could be seen on the scanner moving between cylinder 1 and cylinder 3. As customer had previously paid for diagnostics, we did not charge her diagnostic time. During diagnostics the technician found that the ignition coil was faulty. Mrs. ******** authorized the replacement of the faulty coil. Mrs. ******** was charged $188.35 for the coil replacement.
On 7/1/2014 Mrs. ******** returned with a check engine light on and a/c not working correctly. The codes were P301 – cylinder 1 misfire detected, P1469 – Low A/C cycling period. The technician found an A/C leak at the high side schrader valve and the #1 spark plug was covered with coolant. Additionally, the technician found that the intake crossover was leaking & causing coolant to fill the plug area. The A/C leak was repaired at no charge to the customer. The customer approved the intake manifold replacement and was charged $857.30.
During September Mrs. ******** called stating her check engine light was on. We stated that we would check the code at no charge. She chose to take the car elsewhere and came to tell us she had a cylinder 2 misfire detected and that they had repaired it with a spark plug. Mrs. ******** insisted all the repairs done at our center were unnecessary and she requested a refund of all services. We advised Mrs. ******** that this was a new code and at no time had we ever found a cylinder 2 code. We again offered to check the car at no charge.
Clearly none of the charges incurred were related to a cylinder 2 misfire. We had suggested spark plug replacements at an earlier date and were told by Mrs. ******** that the plugs had already been replaced. Mrs. ******** refused to return to our center to check the check engine light. We do not find any correlation between the claim of a cylinder 2 code and the repairs that we have done. We are not willing to refund any moneys at this time.
I thought I responded that AAMCO did not fix the problem I was having with my vehicle and I had to go to another mechanic to have the issue resolved. AAMCO insists that they did as I requested but never resolved the issue.
There was a delay in my receiving your message apparently due to a computer problem. ******** ********
Problems with Product/Service
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Complaint: I took my 2010 ***** RX-8 to AAMCO on the 25th of September with a 'clutch issue'. I had already taken it to ***** ******* ***** of ******* and was not satisfied with their diagnosis. My spouse suggested I take it to AAMCO to get an estimate. I did on the 24th of September. AAMCO seemed to know what they were doing and I 'trusted' them to do the right thing. First off they quoted me $1324.00 dollars to replace the clutch assembly without the 'flywheel' being messed up. Then they quoted me 1858.61 for the flywheel being bad. The owner ***** told me the car would be done on the 26th of September. She called me at 1630 to tell me that the flywheel was indeed bad and they would have to order a new one. I accepted this and told her to do it. On Thursday 25 September 14, I applied for and received a loan from AER (**** Emergency Relief) for $1500.00. I received a phone call from ***** on Friday 26 September 14 On Monday saying that the flywheel was bad and they had tried to get me a 'used' one. I did NOT authorize them to get me a used one. So, because the 'used flywheel' was also 'not good', she then had to order me a new one. She said the care would NOT be done until Monday 29 September 14. I figured I could cover the other 300.00, so I authorized her to order a new flywheel. She promised the car being completed on Wednesday 30 September 14. Again, she called me at 1400 on 1 October 14 to tell me that they had 'ressembled' the car and that they had now discovered that the 'clutch master cylinder' was bad and they would have to order a 'NEW" one. Again, I was disappointed, because the new amount she quoted me was $2200.00. I did not have that much money, as I had only taken out a loan to cover the $1800.00. I was furious. But took out another loan to cover the $2200.00. Again, she said the car would be done by lunch on Thursday 2 October 14. Then on 2 October 14 she called me at 1115 to tell me that the car would not be done now, due to she ordered the 'wrong' clutch master cylinder'. She said she ordered the aftermarket one and had no idea that it wouldn't fit or work. So, now she would have to order from ***** to get the part. She told me the care would now not be done until Tuesday or Wednesday (October 7th or 8th) I was furious! First off she again 'tried' to save me money only to have it backfire. I was NOT informed that she was trying to take a cheap route and that upsets me to no end. This is absolutely unacceptable. And I feel that I have been used unfairly. I will never ever take my car back to them again, and I regret ever taking it there. I told her I wanted some kind of discount or reimbursement. As a Soldier I need my car as my wife works in ****** ***** and needs her car. This has really stressed me out and made things hard on me mentally and financially. I expected more from them and they severely disappointed me. I feel that this business should NOT be in business as they do not take respect their customers. The city of ******* and the Ft Hood area need to know about this type of shady business.
Desired Settlement: I want a reimbursement of some type and an apology. Also, the car had better work 'top notch' because if it does not then I'm holding ******* AAMCO completely responsible. ***** the the owner really needs to understand that IF she wants to 'delay' the repairs on someone's transportation then she had better make 100% sure they understand how long and what she is trying to accomplish on their behalf. This is a complete failure on their part. Now I have NO transportation for over a week.
Dear *** ******,