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BBB Accredited Business since
AAMCO Of South Austin
Phone: (512) 441-9919 Fax: (512) 442-2463 814 W Stassney Ln, Austin, TX 78745
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A BBB Accredited Business since
BBB has determined that AAMCO Of South Austin meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for AAMCO Of South Austin include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Greg Clouse, General Manager Paul Nava Mr. Allan Nurenberg, Owner
Transmissions - Automobile Auto Air Conditioning Auto Diagnostic Service Auto Electric Service Auto Repair & Service Brake Service
Alternate Business NamesAAMCO AAMCO Transmissions N&W Southside Ventures LLC
Industry TipsCar repair tips
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
814 W Stassney Ln
Austin, TX 78745 (512) 441-9919 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: I took my 2005 Chevrolet Monte Carlo to Aamco Transmission to be fixed. I went in on 2-2-15 for an oil change and Maintance service. new coolant and coolant hoses, a drive belt, power steering fluid, brake fluid and flush. After this visit my Monte Carlo began to ***k fluids. on 5-5-15 I took my Monte Carlo back to Aamco because of the oil leak. on 5-11-15 I picked up my car and was told the leak was fixed. It was still leaking. On 5-18-15 I took my car back to Aamco because of the leaking. I picked my car up 5-20-15. I was told the leak was fixed. It was not. On 5-26-15 I took my car to Aamco to fix leak. I was told it was fixed. The next morning the oil leak was still there. On 6-3-15 I took my Monte Carlo back to Aamco. At 4:40 pm om 5-5-15 **** ****** ###-###-#### called me and stated the Easy Care Co wanted to send an inspector to look at the defective part on my car. **** stated the inspector would not come until 6-8-15.
Desired Settlement: I took my 2005 Monte Carlo Chevrolet to Aamco Transmission for oil change, coolant upper and lower hoses, a drive belt for the engine, power steering fluid, brake flush and fluid. on Feb 2, 1915. Since that visit all these fluids have been leaking on my garage floor. I took my car back on 5-11-15 and paid $344.23. and on 5-20-15 and paid $386.36. Easy Care Warranty Co.###-###-####. paid much more than I did. I have a $250.00 ded. My Monte Carlo is still leaking oil on my garage floor. I took my car on 6-3-15 and was told 6-8-15 they may fix it. Six days to fix a leak is excessive. I need my car to drive.
Ms **** *** has been bringing her Chevy Monte Carlo to AAmco for
Better Business Bureau:
|8/6/2012||Problems with Product/Service|