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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Kids Wheels LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Kids Wheels LLC include:
- Length of time business has been operating
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Flavio Leal, Owner
Toys - Retail Internet Shopping
1100 Sam Bass Rd Ste 204
Round Rock, TX 78681 (800) 396-9680 (512) 257-2399 Directions
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Additional Phone Numbers
- (800) 396-9680(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: We had bought an electric dirtbike for our son for Christmas. It was purchased on 23 December of 2015 and it is currently 29 January 2016. And between this time the battery on the bike will no longer last any longer than five minutes and all we want to do is return it and get our money back because it is within the 90 day return policy that was explained to me and my wife as we purchased the bike. The owner of the company is now saying that he will fix the bike but will not refund it. If we were unable to return it I would not have purchased it in the first place!
Desired Settlement: All we want is the money back that we paid, nothing more nothing less.
The customer was explained that the warranty of the toy was covered by the manufacturer and it was for 90 days, we are a service center for the manufacturer so we will cover the warranty at our place, he just need to bring the machine to us and we will replaced the batteries under warranty, he does not need to pay for them.
This customer believes that because the product is on warranty he can return it for a refund, but the warranty doesn't work like that.
The manufacturer warranties this product to be free of manufacturing defects for a period of 90 days from date of purchase, if a problem arise the product will be repair under warranty by a Razor service center.
Our return policy said, you can return the undamaged and unused items 30 days after receive them.
Problems with Product/Service
Read Complaint Details
Complaint: I ordered a $500 ride on toy from these people. It did not work coming out of the box. They want me to do major mechanic work on it. I am not where the toy is, I sent it to my grand daughter at my daughters. She doesn't even own a screw driver. I am hours and hours away. I bought a new ride on toy and they sent a piece of junk. They sent me something that is crap. I offered that if they send me a shipping label, I will take the refund $$ and buy something else. I have purchased another toy previously and had 0 problems. They are being shady and I can send you the service ticket and you will not believe what they want me to do. It is a $500 piece of junk and they are getting away with selling me junk. Do you buy a car and repair it yourself? No, please help they are a very dishonest company. They sell things for that much they need to be responsible, not send out junk and that is all, thank you. I have service order I think I can send you and you will not believe what they want me to do to the toy.
Desired Settlement: I want refund on this toy and I will purchase another toy from another manufacturer from the company. It is not right what they are doing and not fair to that little girl her birthday present is not working.
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