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BBB Accredited Business since
Floors R Us
Phone: (254) 690-0107 Fax: (254) 690-0119 2800 E Veterans Memorial Blvd, Killeen, TX 76543
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A BBB Accredited Business since
BBB has determined that Floors R Us meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Floors R Us include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Mark Miller, Co-Owner Ms. Christine G Kaiser, Co-Owner
Tile - Ceramic - Contractors & Dealers Hardwood Floor Contractors Carpet & Rug Dealers - New Floor Materials - Retail Floors - Hardwood Tile & Marble Tile Sales Carpet Installation Floors - Industrial
Products & Services
Floors R Us sells the following brand(s): American Marazzi, American Olean, Armstrong, Burke Mercer, Daltile, Emser, Mohawk, Shaw
Floors R Us offers the following product(s): Carpet, Ceramic, Glass, Laminate, Luxury Vinyl Plank, Porcelain, Stone, Wood
Method(s) of PaymentCash, Check, Debit, MasterCard, Visa, American Express and Discover
Alternate Business NamesFloors-4-U, LLC
Industry TipsTips for hiring a contractor
2800 E Veterans Memorial Blvd
Killeen, TX 76543 (254) 690-0107 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: We got our Floors redone by Floors R Us between the end of July and the beginning of August 2013. We have our receipt showing we have been paid in full since August 16th, 2013. We paid in full with the agreement that they would send someone out to fix our stairs and tiles that required repair because they do not require full payment until we are satisfied. My wife thinking they would stick to their word went ahead and paid them in full because she was seven and a half months pregnant and didn't want to go out of her way to go pay them when they are clear across town. Our problem started when the stairs were done poorly and a few minor problems here and there with cracked tiles. They put a product called LVT on the stairs and the installers/contractor said they were not sure why that product was recommend because they didn't think it fit our stairs. The product was recommended by ***** which I believe is one of the owners of the store. She is also the one who came out and gave us our estimate. Needless to say the installer/contractor they sent out to do our house had issues with the installation of the LVT from the start. We have stairs that keep coming unglued and we have a nose piece/guard on our bottom stair that they can't seem to make fit /stay on with out looking poorly done. We have made multiple trips to the store and talked to **** and also have made several phone calls with promises that it would get fixed and taken care and the installer/contractors they keep sending either come and do a temporary fix and say they will be back or they make times to show up at our house and never show. We have asked them to fix it from the beginning and it has been over two months since we paid in full were nothing has been fixed but a cracked tile and we believe they used the wrong grout color to fix it (which we have address and it hasn't been looked at/ fixed) and they have glued the stairs back down but that lasted a day and some of them start coming back up. The nose piece/ guard on the stairs the contractors originally tried to replace it with was a wrong color of guard and now it sits there loose and we have to put the piece back together because it falls off sometimes. We were told 2 weeks ago that they would send the contractor out to fix everything and the day they said they were coming no one showed up or called so we called Monday Sept. 30th and **** said he would find out what happened and why they didn't show. ***** called Oct. 1st and said the contractors had a family emergency and that the contractors would call when they are back well it has been 10 days and nothing. We have asked if they could send a different contractor out but they said they like to give the original contractor the opportunity to fix it before they send some one else. We feel like we have gave the original contractor the opportunity to fix it but we keep getting our phone calls avoided and them not showing up when they say they will. After multiple attempts of contacting them we are tired of getting the run around for over two months and would just like it fixed by some other contractor that they may have or a refund so we can get it fixed by someone else.
Desired Settlement: I would like the job to get repaired. If that cannot be done I would like to be compensated the cost for someone else to do the job. I also want the grout fixed on the tile they replaced.
I received your letter about the complaint that you received on our business. I understand the customer's frustration on some of the issues that they are having with their staircase. And we are still working with the distributor of the product as well as other installers to remedy the problem.
Better Business Bureau:
***** * ********* ********