This business is not BBB accredited.
Phone: (210) 336-0264 4618 Wetz Dr, San Antonio, TX 78217
BBB Business Reviews may not be reproduced for sales or promotional purposes.
View Business Review Inquiries
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for DC Tile include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Diamond (Luke) Carrisal, Owner
Tile - Ceramic - Contractors & Dealers Construction & Remodeling Services Bathroom Remodeling Floors - Hardwood Tile & Marble Marble & Granite Installation, Stonework Fabrication Kitchen & Bath - Design & Remodeling Kitchen Remodeling Contractors - General Contractor - Remodel & Repair Carpet Installation Floors - Laminate Painting Contractors
Industry TipsTips for hiring a contractor
THIS LOCATION IS NOT BBB ACCREDITED
4618 Wetz Dr
San Antonio, TX 78217 (210) 336-0264 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: We had a coupon for service to be performed by DC Tile through "Angie's List" for a tile install to be done in our bath room. We met at my house and after they look at the job that needed to be done, we both agreed on the pricing and I signed the DC contract for that specific amount on Angie's coupon. Once they started the tearup of the tile and removing the tub DC came back and said they can do this job because they are losing money by honoring the coupon and I needed to come up with more money inorder to continue with the work. Well my bath tub had been removed and tile removed I had to come up with more money. Then came the problems with trying to get workers out to my site to continue the work this started on June 23, 2014. Well I received a call that one of their workers was out sick that it delayed the previous job they had and would reschedule me the following week which I agreed. On July 7th they but no-show until July 11th when they showed up at 3:45pm and didn't see them till July 14th. Then problems are still occuring on pricing when it was time to install the tile they said that the type of tile to be installed involved more work because of the quality of the tile, they were asking for more money and this is even before the job was started they saw what kind of tile it was. So I ended up paying double of what I want to pay. Now at the end of their job my shower floor was puddling up at one end because the slant of the shower bed was not sloped correctly according to DC Tile and they would correct this problem. They said they would cover the expense of buying the new tile that was going to be installed, I went out and bought the tile costing me $269.00 and they came out to fix the slant on floor and reseated the new tile. Then I questioned about the agreement that they would reimburse the $269 and their response was "that I would observe the cost of the tile if they did a good job". The other thing was scheduling their workers come out, they would tell me that they would be there on certain days and they would never show up. I have text messages that I've kept to back me up.
Desired Settlement: Warn other consumers about this company that they are not true to their word.