This Business is not BBB accredited
Phone: (210) 336-0264 4618 Wetz Dr, San Antonio, TX 78217
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for DC Tile include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Diamond (Luke) Carrisal, Owner
Tile - Ceramic - Contractors & Dealers Construction & Remodeling Services Bathroom Remodeling Floors - Hardwood Tile & Marble Marble & Granite Installation, Stonework Fabrication Kitchen & Bath - Design & Remodeling Kitchen Remodeling Contractors - General Contractor - Remodel & Repair Carpet Installation Floors - Laminate Painting Contractors
Industry TipsTips for hiring a contractor
THIS LOCATION IS NOT BBB ACCREDITED
4618 Wetz Dr
San Antonio, TX 78217 (210) 336-0264 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: We had a coupon for service to be performed by DC Tile through "Angie's List" for a tile install to be done in our bath room. We met at my house and after they look at the job that needed to be done, we both agreed on the pricing and I signed the DC contract for that specific amount on Angie's coupon. Once they started the tearup of the tile and removing the tub DC came back and said they can do this job because they are losing money by honoring the coupon and I needed to come up with more money inorder to continue with the work. Well my bath tub had been removed and tile removed I had to come up with more money. Then came the problems with trying to get workers out to my site to continue the work this started on June 23, 2014. Well I received a call that one of their workers was out sick that it delayed the previous job they had and would reschedule me the following week which I agreed. On July 7th they but no-show until July 11th when they showed up at 3:45pm and didn't see them till July 14th. Then problems are still occuring on pricing when it was time to install the tile they said that the type of tile to be installed involved more work because of the quality of the tile, they were asking for more money and this is even before the job was started they saw what kind of tile it was. So I ended up paying double of what I want to pay. Now at the end of their job my shower floor was puddling up at one end because the slant of the shower bed was not sloped correctly according to DC Tile and they would correct this problem. They said they would cover the expense of buying the new tile that was going to be installed, I went out and bought the tile costing me $269.00 and they came out to fix the slant on floor and reseated the new tile. Then I questioned about the agreement that they would reimburse the $269 and their response was "that I would observe the cost of the tile if they did a good job". The other thing was scheduling their workers come out, they would tell me that they would be there on certain days and they would never show up. I have text messages that I've kept to back me up.
Desired Settlement: Warn other consumers about this company that they are not true to their word.