BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that TicketCity meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for TicketCity include:
- Government action(s) against business
Factors that raised the rating for TicketCity include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 7 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||7|
Type of Entity
Business ManagementMs. Caroline Edmondson, Vice President - Sales Mr. Randy Cohen, CEO Ms. Ashley Kubiszyn , Operations Manager Mr. Rafael Rivas, CSO
Ticket Sales - Events
5912 Balcones Dr # 102
Austin, TX 78731 (800) 225-2733 (800) 765-3688 (800) 880-8886 (888) 888-4253 (512) 472-5797 Directions
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Additional Phone Numbers
- (800) 225-2733(Phone)
- (800) 765-3688(Phone)
- (800) 880-8886(Phone)
- (888) 888-4253(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
Read Complaint Details
Complaint: I purchased 2 tickets for a college BSU football game on line with ticket city using my debit card as payment. When the charge was billed they charged me for 4 tickets for a total of $540.99. I called and tried to dispute the purchase and was told there was nothing they could do . They did offer to take the tickets and try and sell them on consignment for me but refused to reimburse me for the tickets.
Desired Settlement: either reimburse my account for the 2 extra tickets or just cancel the order.
Business Response: *** ******* purchased 4 tickets in error. He was refunded the requested $220.00 on 8/2 (the next business day) and only charged for the 2 tickets he orginally intended to purchase. This issue has been resolved.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|11/13/2012||Problems with Product/Service|
|6/20/2011||Problems with Product/Service|