This Business is not BBB accredited
Stephen Korbar Pools LLC
Phone: (210) 481-9450 25111 Fairway Springs, San Antonio, TX 78260 ! There is an alert on Stephen Korbar Pools LLC !
BBB Business Reviews may not be reproduced for sales or promotional purposes.
On 7/31/2013 the business's accreditation from BBB was revoked.
The revocation was due to violation of BBB Accreditation Standards:
1E. In its relationship with BBB:
- meet all applicable standards within this Code of Business Practices
- cooperate with BBB's activities and efforts to promote voluntary self-regulation within the business' industry
- honor any settlements, agreements or decisions reached as an outcome of a BBB dispute resolution process
- complete the required application and pay all monetary obligations to BBB in a timely manner
6A. Promptly respond to all complaints forwarded by BBB by:
- Resolving the complaint directly with the complainant and notifying BBB, or
- Providing BBB with a response that BBB determines:
- is professional,
- addresses all of the issues raised by the complainant,
- includes appropriate evidence and documents supporting the business' position, and
- explains why any relief sought by the complainant cannot or should not be granted.
6B. Make a good faith effort to resolve disputes, which includes mediation if requested by BBB. Other dispute resolution options, including arbitration, may be recommended by BBB when other efforts to resolve a dispute have failed. BBB may consider a business' willingness to participate in recommended dispute resolution options in determining compliance with these standards.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- This business has no rating because it is out of business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||5|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Stephen Korbar, Owner/President
Swimming Pools - Private Patio & Deck Builders Swimming Pool Contractors, Dealers, Design
Industry TipsTips for avoiding a pool construction nightmare Tips for hiring a contractor
THIS LOCATION IS NOT BBB ACCREDITED
25111 Fairway Springs
San Antonio, TX 78260 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
According to information in BBB files, this business is no longer in business.
Complaint Trends - Last 3 Years
Customer Review Trends
|12/4/2013||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: Have attempted to have a swimming pool leak repair per warranty contract since February. The leak has not been repair. Has been extremely difficult to get even a return call regarding the issue and not call/contact since 2 March 2013. Approximately 9 April finally got an answer to our phone call. Mr ****** said they would be out Friday 12 Apr. ONE SHOWED UP or CALLED! Called and again no answer, so left message. No response as of 3:45PM, 12 Apr.
Business Response: SKP Representative addressed the issue in person at 4:15 Friday April 12 2013
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
BBB's Final Determination: The business failed to resolve the complaint issues.
|5/21/2013||Problems with Product/Service | Complaint Details Unavailable|
|4/18/2013||Guarantee/Warranty Issues | Complaint Details Unavailable|