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A BBB Accredited Business since
BBB has determined that Alamo Pool & Spa Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Alamo Pool & Spa Inc include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Type of Entity
Business ManagementMr. Christopher Westberry, President
Swimming Pool Service & Repair Swimming Pools - Leak Detection & Repair Swimming Pools - Maintenance Plastering Contractors Swimming Pool Contractors, Dealers, Design
Industry TipsTips for avoiding a pool construction nightmare
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
Cibolo, TX 78108 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: I had a leak on my Swimming Pool Pump Case and filed a claim through ******** **** ****** for repairs. This leak in the pump casing was NOT in the shaft seal bearing but on the exterior of the pump. When splitting the pump casing to repair/replace the housing the pump casing ran pool water into the electric motor assembly. Alamo Pool and Spa did nothing to remove the water from the electric motor at the time of dis-assembly. They just laid the motor on the pump foundation and left it there for 4 days while they took the pump casing back to their shop to repair/replace the housing. Alamo Pool and Spa returned four days to re-assemble the pump/motor and re-install them in the system, the motor was extremely loud when it restarted. I called ******** **** ****** to have Alamo Pool & Spa return to repair the now loud motor and when Alamo Pool & Spa returned they agreed it is loud however not loud enough that they thought ******** **** ****** would cover replacement. I called the owner/president of Alamo Pool and SPA back and he said it was not covered by ******** **** ******. I called ******** **** ****** and they told me they would not cover the damages caused or allegedly caused by the contractor they sent out to do the repairs. They said I would have to take it up with Alamo Pool and SPA. Alamo Pool and SPA says it is nothing they did, bearings go bad when they get wet and dry out. The bearings are sealed and not serviceable. When Alamo Pool and SPA came out to check the noise, they said it doesn't affect the pump, but reality is, they just listened to the noise, they did not check the amperage draw of the motor or the pump output to see if it did affect the pump.
Desired Settlement: My pump and motor were NOT noisy before Alamo Pool & Spa took them apart to repair them, so they should NOT be noisy now. I would like either my bearings replaced or the motor replaced. Their choice.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.