Business ProfileforSpectraLight Technologies Inc.

After speaking with their customer support a few times, on January 12, 2024 I purchased the Spectralight UV SL-550 model that was suggested by their staff for $1,774.00. On their website, it says that their products fit any make and model of hot tub, which is why I purchased it. The website primarily has the term pool used, so I confirmed with their support that that model also was for hot tubs/spas which he, ****, confirmed. I received the product and it is about 4 feet long and about 6 inches in diameter, which will absolutely not fit in my, or I imagine, most hot tub enclosures. In order for it to fit, I would have to cut open the paneling on the tub and have it be exposed and open, while then proceeding to cut the piping within to attach it. Which would obviously void the warranty on the hot tub I just purchased, as well as making the enclosure ineffective. This does not constitute as fitting any make and model, if you have to cut open and destroy what you are attaching it to. I contacted their support to return it, which they accepted and ******* was helpful through that process. However, I asked about how to return it and they do not pay to have it returned. She gave me an estimated quote for *** at about $100. I had it shipped back to them and it ended up being almost $200 by ***. On the site, they claim a 30 day risk free trial, me having to pay $200 to return something is a risk and that is not stated that you will be on the hook for returning a multiple parcel giant item. I would like to be refunded what I paid for in shipping for something that was falsely advertised and incorrectly suggested to me. These absolutely do not fit every make and model and that should not be stated, had that statement not have been listed I would not have purchased this product.