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A BBB Accredited Business since
BBB has determined that Sweetwater Hot Tubz meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Sweetwater Hot Tubz include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 4 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||4|
Type of Entity
Business ManagementJason Hild, President Bobbi Barber, Bookkeeper
Swimming Pool Contractors, Dealers, Design Swimming Pool Enclosures Spas & Hot Tubs - Dealers Spas & Hot Tubs - Service & Repair Spas & Hot Tubs - Supplies & Parts Pool Tables Sales
Alternate Business NamesCaldera Spas Sweet Water Pools Sweetwater Pool Service Sweetwater Services, Inc Sweetwater Spa Store Sweetwater Spas & Hot Tubs (OLD INFO)
Industry TipsTips for avoiding a pool construction nightmare
707 Vance Jackson Rd
San Antonio, TX 78201 (210) 621-3923 (210) 647-3000 Directions
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Additional Phone Numbers
- (210) 621-3923(Phone)
- (210) 647-3000(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
Read Complaint Details
Complaint: There Was excessive Confusion Regarding this company’s Pricing, servicing and billing of A Replacement Cover For Our Hot Tub. They never clearly told us The Total Price. They Insisted On Quoting Separate Components…AND NEVER THE TOTAL COST. When We Received An Envelope From Them- (7/1/2013) It Contained Separate bills. Since Some Of The Invoice/Statements Appear To Be Duplicates We Have No Idea What Is The Amount They Wish Paid. This Is An Example Of What We Faced In The “Pricing” Phase Of This Project. It Appears That The Total Amount Due MAY be Over $700. If We Had Known This We Never Would Have Had The work done. Further, When we notified them that the work may have been improperly performed and that we wanted them to inspect it- they said there would be an additional charge to drive the 57 miles to Wimberley to inspect or repair their work. As the $105. Charge was being discussed, they offered to split the cost with us…then informing me that the total cost to be split would be $190. I’m not sure how to categorize this: bait and switch? With their various actions they may have violated sections of The Texas Deceptive Trade Practices Consumer Protection Act. This company has our credit card on file (as we have regularly purchased chemicals from them) so I am checking the box that this has been paid with a credit card. HOWEVER, in speaking with them this morning (7/3) they now say that they do NOT have our credit card on file. This business does not seem to be living up to the code agreed on with businesses receiving Better Business Bureau ratings. We Will Never Do Business With This Outfit Again and we want other consumers to beware of this company and their questionable business practices.
Desired Settlement: We wish to receive a simple statement declaring the amount owed. We further wish to have the work that was performed inspected by this company at their expense. We wish to have necessary adjustments made to the hot tub cover also at their expense. The original cover was installed by this company in 2007, the replacement cover (under dispute) was installed on 6/12/13. If any portion of the original installation was defective or improperly installed, that work was done and approved by Sweetwater. (the current vinyl fabric seems under stress on one side and will break again).
Mrs. ****** had called on 05/13/13 and had spoken to ******* in regards spa cover pricing and pricing for delivery and repair to the lift and at that time had decided to wait and she just ordered chemicals. On 05/30/13 she spoke to ***** and was again given all the pricing associated with the spa cover and delivery. The prices she was quoted were consistent with prices she had been quoted on 05/13/13. If they were not consistent why would she have scheduled us to come out and do the work?
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
We will be willing to go back out and look at the installation. If it wasn't installed properly there will be no charge, if there is no problem found with the installation there will be a charge of $90.00.
BBB's Final Determination: BBB determined that while the business addressed the complaint issues, the complanant was dissatisfied and the matter was outside the BBB Rules of Arbitration.
|2/11/2013||Problems with Product/Service | Complaint Details Unavailable|
|5/2/2011||Problems with Product/Service|
|4/20/2011||Problems with Product/Service|