BBB Accredited Business since
Phone: (512) 925-8418 Fax: (512) 264-0401 P.O. Box 340, Lakeway, TX 78738
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A BBB Accredited Business since
BBB has determined that Paradise Pool Plastering meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Paradise Pool Plastering include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 4 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Mark Norris, Owner
Swimming Pool Contractors, Dealers, Design Swimming Pool Service & Repair Plaster Plastering Contractors
Alternate Business NamesParadise Plastering, L.L.C.
Industry TipsTips for avoiding a pool construction nightmare
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Problems with Product/Service
Read Complaint Details
Complaint: Paradise Pool did a re-plastering of my pool in February 2012. By January of 2013 there were yellow areas appearing on the bottom of the pool so I attempted to treat them as I would a chemical imbalance but by May asked Aqua Logistics to check it out and he informed me that it was rust from the rebar in the plaster coming through. I have tried repeatedly to contact Paradise Pool and for about 2 months the voice mail box was reporting "full". When I finally got a person in July I have left several messages to talk to the ********* **** ****** and have sent emails in August and September but to no avail. I tried to add a comment on Yelp to get their attention but see that they have pulled themselves off Yelp and now I know why. I need to get this situation repaired and am extremely dissatisfied with the lack of response and disregard for clients once the company has finished the job. Obviously they do not care.
Desired Settlement: Fix the plaster job.
Met with the home owner and was able to show her that it is organic staining and not rust. We explained to the home owner that for it to have been rust, it would have had to bleed through 6" of gunite, bondcote and a new layer of plaster and would of been a pre-existing condition. Of which, pre-existing conditions are not covered under warranty. We showed her
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|10/15/2012||Problems with Product/Service|
|3/27/2012||Problems with Product/Service|
|11/14/2011||Problems with Product/Service|