BBB Logo

Better Business Bureau ®
Start With Trust®

BBB Accredited Business since

Paradise Pool Plastering

Phone: (512) 925-8418 Fax: (512) 264-0401 P.O. Box 340, Lakeway, TX 78738

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Paradise Pool Plastering meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Paradise Pool Plastering include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 4 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Paradise Pool Plastering
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 12, 2010 Business started: 01/01/1993 Business started locally: 01/01/1993 Business incorporated: 03/12/2012 in TX
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Mark Norris, Owner
Contact Information
Principal: Mr. Mark Norris, Owner
Business Category

Swimming Pool Contractors, Dealers, Design Swimming Pool Service & Repair Plaster Plastering Contractors

Alternate Business Names
Paradise Plastering, L.L.C.
Industry Tips
Tips for avoiding a pool construction nightmare

Additional Locations

  • P.O. Box 340

    Lakeway, TX 78738

  • 1

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.


What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.


Thank you for your feedback!

Help us improve by taking our survey.


BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

Find a LocationX

  Change Location
Show Only Accredited Locations

Complaint Detail(s)

11/11/2013 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Paradise Pool did a re-plastering of my pool in February 2012. By January of 2013 there were yellow areas appearing on the bottom of the pool so I attempted to treat them as I would a chemical imbalance but by May asked Aqua Logistics to check it out and he informed me that it was rust from the rebar in the plaster coming through. I have tried repeatedly to contact Paradise Pool and for about 2 months the voice mail box was reporting "full". When I finally got a person in July I have left several messages to talk to the ********* **** ****** and have sent emails in August and September but to no avail. I tried to add a comment on Yelp to get their attention but see that they have pulled themselves off Yelp and now I know why. I need to get this situation repaired and am extremely dissatisfied with the lack of response and disregard for clients once the company has finished the job. Obviously they do not care.

Desired Settlement: Fix the plaster job.

Business Response: Met with the home owner and was able to show her that it is organic staining and not rust. We explained to the home owner that for it to have been rust, it would have had to bleed through 6" of gunite, bondcote and a new layer of plaster and would of been a pre-existing condition. Of which, pre-existing conditions are not covered under warranty. We showed her
that it is was organic stains and she is completely 100% satisfied with Paradise Pool Plastering.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

10/15/2012 Problems with Product/Service
3/27/2012 Problems with Product/Service
11/14/2011 Problems with Product/Service