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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Keith Zars Pools meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Keith Zars Pools include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 4 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementKeith Zars, President
Swimming Pool Contractors, Dealers, Design Swimming Pool Service & Repair Swimming Pools - Maintenance
Alternate Business NamesKeith Zars Pools, Ltd.
Industry TipsTips for avoiding a pool construction nightmare
17427 San Pedro Ave
San Antonio, TX 78232 (210) 494-0800 Directions
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|9/10/2014||Problems with Product/Service|
|9/3/2014||Problems with Product/Service|
Read Complaint Details
Complaint: Keith Zars Pools was contracted to provide an in ground pool at my home residence. All process and financials were completed to start the project by March 27 and work was supposed to begin by April 17. The work has been continuously delayed and ***** **** has failed to address the issue. The work did not begin until May 23 and continues to have entire weeks without any services provided due to a lack of available resources from ***** ****. Upper management has been notified and not responded to any of the complaints. ***** **** now estimates the job will complete in mid July, 2.5 months behind schedule. Each time I complain, the only response I get from sales representatives and construction managers is that, it's simply the way it is and the schedule will not change. No direct reasons for the delays have been provided. Upper management has failed to get involved to assist with the issue and each week the job falls further and further behind with ***** **** accepting no responsibility for the inability to deliver or lack of customer service.
Desired Settlement: ***** **** should immediately address the issue to have the job completed with full quality and warranty by June 30. If they cannot then they should be responsible for refunding portions of the construction bill.
Business Response: ****** *****'s pool project is schedule to take 5 1/2 weeks construction time. This project started 5-23-2013. The estimated completion date is July 3, weather permitting.We are sorry for the initial delay.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|6/14/2012||Problems with Product/Service|