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BBB Accredited Business sinceAdditional Locations
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A BBB Accredited Business since
BBB has determined that Cody Pools Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Cody Pools Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Type of Entity
Business ManagementMr. Michael Church, President
Swimming Pool Contractors, Dealers, Design
Alternate Business NamesCody Pools
Industry TipsTips for avoiding a pool construction nightmare
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
12307 W Hwy 71
Bee Cave, TX 78738 (512) 835-6541 Directions
19422 US Hwy 281 N Ste 101
San Antonio, TX 78258 (210) 249-9129 Directions
21195 W IH 10 Ste 2106
San Antonio, TX 78257 Directions
2300 W Parmer Ln
Austin, TX 78727 (512) 835-4966 Directions
5115 S Interstate 35
Georgetown, TX 78626 (512) 312-3973 (512) 948-0036 (254) 680-2639 (877) 474-7665 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (210) 249-9129(Phone)
- (512) 312-3973(Phone)
- (512) 948-0036(Phone)
- (254) 680-2639(Phone)
- (512) 835-6541(Phone)
- (877) 474-7665(Phone)
Additional Email Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: Cody Pools completed building a swimming pool on my property last month. The company missed to run the gas line to the heater for the spa. I have tried to reach out the Project Manager several times with no luck. I ended up calling his supervisor who was very aggressive to me with a very arrogant attitude. I am very upset with this company as to what else did the Project Manager forgot to do check on this pool. As of today the gas line has not been connected.
Desired Settlement: I would like this company to fix the problem immediately and to remove all the rocks resulting on the new excavation. I would like the owner **** ****** to call me to assure if problems arise with this pool I will have immediate support from this company.
The gas line has been installed and completed. We passed the rough
inspection and are now waiting on a clarification, from the inspector, for the
final inspection. We tested the heater today and everything works well. We still
have a section of concrete to patch which will be completed tomorrow. Sundek
may be able to cover the patch by the end of the week, weather
Better Business Bureau:
Problems with Product/Service
Read Complaint Details
Complaint: We signed a in-ground pool contract with Cody Pools in September 2014. We were told by both the sales person and the supervisor who would be overseeing the project that they (Cody Pools) would not be responsible for sprinklers. They asked if we had a system and we replied that we did. Both the sales person and the supervisor said that they wanted to make sure we knew that they would not repair a sprinkler head should it be broken. The sales person said he wanted to let us know but it rarely happened but some***es it did. We both acknowledged the statement. While digging up our yard apparently their outside contractors not only broke two sprinkler heads they cut wires that now our whole sprinkler system is down. I spoke several ***e to the supervisor *** *, *** about the poor workmanship. The last ***e I spoke to *** he looked at me and told me to be patient he would fix our system. This was around March 2015. I have emailed ***, *** the sales person, ***'s boss *****, and the Owner of Cody Pools **** ******. No response from Mr ****** even after sending several emails. The last one sent on May 25,2015. Not only are they ignoring our request for repair, they also have not sent anyone to repair the leak to our "supposed new waterfall that is under warranty".
Desired Settlement: We want our system to work/function as it did prior to the digging up of soil to install the pool. We can fix the sprinkler heads they broke. We need someone to come repair our waterfall leak.
The sprinkler system is the responsibility of the homeowner. This is discussed and clarified at the pre-construction meeting with the homeowner. This is a Cody Pools policy with every homeowner
I have attached several documents to this response. On the first page of the contract, please refer to line item 60 which lists items that are the buyers responsibility. It specifically states sprinkler repair is not the responsibility of Cody Pools. The second page is the signed contract by Mrs. ****. The third page are terms of the contract that was initialed by Mrs. ****. If you refer to item #3 "Responsibilities, condition and limitations of the Contractor", you will see the second paragraph specifically list sprinkler systems as an exception to the contractors responsibilities. On page four it addresses this again under items 5 and 7. And finally, pages 5 and 6 is our Owner protection/Layout approval. This form is reviewed with every customer at the initial layout before excavation. Please see items 36 and 41. Mrs. **** signed off on this sheet as well. It is our opinion that Mrs. **** was aware of our sprinkler system policy prior to the construction of her pool.
Customer Reviews Summary