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BBB Accredited Business since
Phone: (800) 432-8994 8360 N Interstate 35, Georgetown, TX 78626
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In ground composite fiberglass swimming pool installation
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A BBB Accredited Business since
BBB has determined that Aquamarine Pools of Texas LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Aquamarine Pools of Texas LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Mark Naras, Managing Member Mr. John Mehrman, General Manager
Swimming Pool Contractors, Dealers, Design
Products & Services
Aquamarine Pools of Texas LLC sells the following brand(s): Fiberglass pools , Liberty Composite Pools, Trilogy Composite Pools, Viking Composite Pools
Aquamarine Pools of Texas LLC offers the following product(s): Composite Fiberglass Swimming Pools
Method(s) of PaymentCash, Check, Credit Card
Industry TipsTips for avoiding a pool construction nightmare
8360 N Interstate 35
Georgetown, TX 78626 (800) 432-8994 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: I initially signed a contract June 15 with the agreement the pool would be installed within 10-12 weeks. Since I was looking at cost, the sales reps persuaded me to choose the pool they purchase in bulk because they already had it in stock, so I went with it. I had some hesitations, discussed my concerns with ****** and John, who again felt like it was the best pool for the cost. At the beginning of August, I sent an email to ******** to be sure everything was on schedule and get the date for the installation. ******** was no longer my contact person, so I received an email in response stating ***** would get in touch with me the next day. I had to follow up with another email because I didn't receive any response regarding my installation date. When ***** returned my email, she informed me my date of installation would be October 3. They explained they had run into alot of rock jobs. I was confused by this and questioned the date because NO ONE had informed me that the date had been pushed back. As a matter of fact, no one had notified my regarding anything with the exception of ******** to gather HOA information. I informed them I wouldn't have signed a contract for an October install. I signed with the understanding the first week of September would be the latest because we had family plans for September. ****** emailed me and explains to me this is within the time frame agreed. I call ****** and inform her it isn't the time frame we agreed on, and let her know the date I signed the contract. Once she realized I was correct, she talked with John who moved the install date to September 16. I requested to just refund the deposit because this time frame was not good for me. I was informed they couldn't refund the deposit because "they ordered the pool and have the permitting was completed," however, they agreed to keep the price if i wanted a spring install. At this point, I am questioning everything about this company because the pool wasn't special ordered, they had it on hand, which is why they said this was a good deal. Sales tactics, customer service, communication, has been questionable. I have hesitations when they install, because I have complained to them. This is a huge purchase with a company I am now questioning.
Desired Settlement: Refund of the initial deposit.
Consumer Response: ******* *******