Business ProfileforThe Soccer Factory

It was an order for 30 soccer uniforms for my high school girls' team. The order was received around Jan of 2023. The box the uniforms came in was packaged poorly and the box was damaged when shipped and several uniforms had dirt on them. I contacted the company, and we worked through that problem by me washing them and them not having to reprint them. The uniforms sat in boxes until mid-August when they were handed out for the season. After one game and one was, I had a few uniforms that the lettering was coming off. The first picture enclosed is of this. I phoned and emailed the company and was told that they could be reprinted and that wouldn't be a problem. I could not send the uniforms in for repair since this was at the start of our soccer season and we needed them for the next few months. As the season went on more and more of only the blue uniforms were having lettering issues (more pics enclosed). I emailed and called again and was told over the phone that it should be an issue to get them reprinted this was verbally over the phone I'm not sure if it's in an email. When the soccer season was finally over, I emailed several times to get info on repairs and sending them out with delayed response. Now in November- Dec I am being told that they won't repair or fix the uniforms they only have a 7-day return policy. We paid $6647.05 for 30 uniforms blue and white tops and shorts and backpacks. We are a low budget school and it's been almost 10 years since we bought new uniforms and after one season most of just the blue uniforms are all having lettering issues. Either they are horribly cracked or now totally missing letters. These are high quality ****** uniforms with cheap lettering. With spending this amount of money my school district expected better quality that would possibly last us at least 5 years or more. These have to be replaced before August of **** for our season starts.