This business is not BBB accredited.Additional Locations
Phone: (210) 340-3436 10350 Bandera Rd Ste 302, San Antonio, TX 78250
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for The Little Gym of Helotes include:
- Failure to respond to 2 complaint(s) filed against business
Factors that raised the rating for The Little Gym of Helotes include:
- Length of time business has been operating
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMs. Cindy Rasmussen, Owner
Sports & Recreation Parties - Children Party Facilities Camps Dance Companies Gymnastic Instruction Martial Arts Developmental Disability Services
Alternate Business NamesAbout the Child Inc
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Read Complaint Details
Complaint: I filed a complaint on Sep 8th about the former owner failed to refund me after closure. I contacted the headquarter of the corporation and finally got the contact of the former owner. I called and emailed her. She agreed to send me the refund via registered mail. But once again, she lied. She has not sent anything! Now she does not answer my phone call or respond my email. I can not imagine that the headquarter does not hold the former owner accountable for any unpaid debt upon closure!
Read Complaint Details
Complaint: The center was closed December 2014 by the former owner. She sent us a letter saying the refund will be granted by the end of January 2015 since we paid for the whole year in advance. I did not receive anything by March, so I contacted the Little Gym headquarter using the telephone number on their website. I was assured by Mark who told me that he will contact the former owner and resolve the issue soon. But nothing happens until summer. I contacted them again, and left a message and they never responded to me so far.
Desired Settlement: I request refund of the tuition I paid for the half year after the center has been closed.