This business is not BBB accredited.

Team Express

Additional Locations

Phone: (210) 348-7000 Fax: (210) 402-3353 View Additional Phone Numbers 5750 NW Parkway Ste 100, San Antonio, TX 78249 http://www.teamexpress.com View Additional Web Addresses


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business is not currently rated. BBB has recently received numerous complaints against this business, and will issue a rating after it has fully evaluated them.


Customer Complaints Summary Read complaint details

467 complaints closed with BBB in last 3 years | 440 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 24
Billing/Collection Issues 28
Delivery Issues 219
Guarantee/Warranty Issues 6
Problems with Product/Service 190
Total Closed Complaints 467

Additional Complaint Information

Based on BBB files, Team Express has a pattern of disputes alleging delivery issues.  Complainants allege they purchased sporting equipment for themselves, adult sports leagues, or for students at various schools through Teamexpress.com or their affiliated websites.  Complainants allege they paid for sporting equipment with the company and, once order was placed with payment made, had limited to no communication from the company.  Complainants further allege that the sporting equipment was not delivered and the complainant is unable to reach the business regarding estimated time for shipping or requests for refunds.  Some complainants allege when they are able to reach Team Express via telephone, wait times are longer than they are able to remain on the phone to connect with a representative of the business. Complainants generally seek delivery of the promised sports equipment in a time manner or a refund. 

BBB contacted Team Express in an attempt to eliminate the underlying cause and pattern of consumer disputes filed through BBB. Recently BBB has seen a diminished volume in disputes. Business responses to disputes generally state that the item(s) ordered were back-ordered through the manufacturer and, as a result, Team Express was unable to fulfill orders. Business responses also generally state they will cancel the order per the consumer request or business issues a refund. For more details regarding disputes received by BBB, please visit the complaints tab of this BBB Business Review.

Customer Reviews Summary Read customer reviews

72 Customer Reviews on Team Express
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 71
Total Customer Reviews 72

Additional Information

BBB file opened: August 01, 2000 Business started: 08/01/2000 Business started locally: 08/01/2000 Business under new ownership as of: 01/09/2013 Business incorporated 08/21/2009 in DE
Business Management
Ms. Debbi Machac, Administator
Business Category

Sporting Goods - Retail Clothing - Retail Sporting Goods - Wholesale & Manufacturers Sportswear - Wholesale & Manufacturers

Alternate Business Names
Baseball Express Cheerleading America Football America Softball Sales Team Express Distributing, LLC

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    5326 Wapiti Trail

    San Antonio, TX 78228

  • THIS LOCATION IS NOT BBB ACCREDITED

    5750 NW Parkway Ste 100

    San Antonio, TX 78249

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/4/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered a bat on June 4th and paid for next day air shipping. Today is June 12th and the product still has not shipped nor can I get a date that it will ship.

Desired Settlement: Either ship the product I ordered or ship a newer model of the exact same product at no additional cost immediately.

Business Response: We sincerely apologize for the delay and inconvenience.  At this time the order has shipped via UPS tracking # ******************.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

7/3/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: Placed order ******** on 4-15-15 for "in-stock". Have not received order. Checked status online and order is listed as "in warehouse" on 4-21-15. No one answers in customer service. My credit card was billed and money removed from the account when I placed the order.

Desired Settlement: I would like to cancel the order. Unfortunately the order was placed using a rebate card and I cannot be refunded to the same account used for the purchase. Company claims to have a computer problem yet they continue to take orders and money from unsuspecting consumers. Their computer works fine in sending me unwanted emails on several times since I placed this order. Their business practice at this time is fraudulent and they need to stop taking orders until they get their computer issues resolve.

Business Response:

We sincerely apologize for the delay and inconvenience you experienced.  We are unable to cancel the order you placed on 5.15.15 as it shipped on 5.21.15 via UPS tracking # ******************.  If you would prefer to return the product for a refund visit our website to create a return label.  Once the product has been received in our facility it will be promptly refunded.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
 Customer Service

Consumer Response: Complaint: ********

I am rejecting this response because:

One would expect an item to be shipped within a day of their credit card being charged.  Your company policy seems to be to take an order, take the money, and wait until a complaint is filed with the BBB.  Your delay in shipping is inexcusable for an in stock item.  I was forced to modify practice plans due to this delay.  You also need to answer your phone.  I'm not the first to complain about your business for these exact same reasons and I'm pretty sure I will not be the last.

Regards,

******* ********

Business Response: We apologize you did not find the response satisfactory.  However, the card was not billed at the time of purchase.  An authorization hold was placed on the account to verify the card was active and funds were available.  This is standard practice for most ecommerce sites.  We only bill upon shipment.  We have always kept our phone lines open, but are currently experiencing higher than normal volume resulting in longer wait times.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: Complaint: ********

I am rejecting this response because:

MY CARD WAS BILLED AT THE TIME I PLACED MY ORDER AND THE AMOUNT OF THE ORDER AND SHIPPING WAS DEDUCTED FROM MY CARD NEARLY A WEEK BEFORE SHIPPING. Regardless, this is a poor excuse for the way you conduct your business and your lack of customer support.

Regards,

******* ********

Business Response: We apologize you did not find the response satisfactory.  However, the card was not billed at the time of purchase.  An authorization hold # ******************** was placed on the account to verify the card was active and funds were available.  This is standard practice for most ecommerce sites.  We billed the order on the credit card ending in **** on 5.21.15 after the order had shipped complete.  We will gladly look further into the matter if Mr.  ******** can provide documentation showing it was a capture instead of an authorization placed on 5.15.15.  We have always kept our phone lines open, but are currently experiencing higher than normal volume resulting in longer wait times.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: I made this purchase with a rebate card.  When I checked the balance on the card the same day as the order was placed the cost of the order had been deducted.  I checked the balance on the card after each transaction over several days since I could make no purchases using the card for any amount over the purchase and at no time had the cost of the order been returned to the card.  This being a rebate card, and now discarded, I have no way to provide the information requested.

My major complaint is the time it took the company to ship the order to me.  The only reason I ordered from this company is that the order was in stock and they advertised fast shipping which met my time frame for this order.

On researching this company I came across many complaints, including those on your website, from customers with the same problems with this company as mine, slow shipping, no customer service, and credit cards charged well before the items ship.

Close this complaint if you see fit to do so.  I have no reason to provide false information and my integrity is not the one in question.  I am only trying to prevent someone else from making the same mistake of dealing with this company as I.  An honest answer from the company would have worked.  There are too many complaints like mine which prompt the same lame excuses and outright falsehoods from this company.

Unless this company changes the way they conduct business I'm sure you will get plenty more complaints.

Sincerely

******* * ********

Business Response: We apologize you did not find the response satisfactory.  However, the card was not billed at the time of purchase.  An authorization hold # ******************** was placed on the account to verify the card was active and funds were available.  This is standard practice for most ecommerce sites.  We billed the order on the credit card ending in **** on 5.21.15 after the order had shipped complete.  We will gladly look further into the matter if Mr.  Whitford can provide documentation showing it was a capture instead of an authorization placed on 5.15.15.  We have always kept our phone lines open, but are currently experiencing higher than normal volume resulting in longer wait times.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

7/3/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: On May 31, 2015 I placed an order for a bat bag, pants and evo shield. They charged me $69.76 for the three items and I received a confirmation email. I then received an email on June 1, 2015 saying the pants have shipped. On June 2, 2015 I received an email saying the other items have been cancelled. On June 5, 2015 I received the pants but nothing regarding a refund for the cancelled items. I emailed the company on June 5, 2015 but have not received a response to date. At this time they owe me $57.80 for the cancelled items which I have disputed with Amazon payments who is handling the claim. ********

Desired Settlement: I would like the cancelled items to be refunded.

Business Response: We sincerely apologize for the delay and confusion.  Per Amazon the refund of $57.97 has already been processed.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

7/2/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I placed an order 03/02/2015, received order confirmation, never got shipping confirmation. On 5/08/2015 my debit card was charged. Order never shipped.I have sent emails and tries to call with no response. I would like my money returned.

Desired Settlement: I would like my money back and for them to respond to emails and have staff to answer phone calls.

Business Response: We sincerely apologize for the confusion with your order.  Our software system conversion created some problems within some orders in our warehouse, yours being one of them.  I've asked my accounting department to refund your order today and you should see that credit within the next couple of business days.

Please let us know if we can assist you further.

Best

****
TeamExpress.com Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** ******

6/30/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased an item that was defective. We had difficulty reaching the company by phone to return it. After several attempts we finally reached a representative. After review of pictures sent to a supervisor we were instructed to send the item back at our expense stating they could not replace the item due to a problem with the manufacturer. We were to receive a full refund. We returned the item as requested expecting our refund. Several days later the item was returned to us in a damaged partially opened box. We received no refund. Inside the box it said the item was return because they could not find the order number. The item was returned with the instructions we received from ****** ****** and written on the shipping instructions. We called the company again and it took two days. The rep said she couldn't find the order finally she found an old order number with notes stating the return for refund info. She said she would have to talk to her supervisor and would call me back tomorrow but I guess tomorrow never came. We have never heard back with a response and still have no refund. I'm out $79.95 plus shipping costs. The item was part of a $450.00 order.

Desired Settlement: Full refund for the item plus shipping charges.

Business Response: I see that a label was sent to you on 6/26/15 to return the bag to us for a refund.  Once the bag is returned, we will issue a credit to the payment method originally used in the order. 

Please let us know if we can assist further.

Best

****
TeamExpress.com Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** ********

6/29/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I placed an order for catcher's gear for my son on March 1, 2015 (Order Number: ********). After trying to call an inordinate amount of times over 2 days without being able to talk to someone, I submitted a request for status on March 4, 2015 because my son thought the gear might be backordered. (Their phone line says you may experience delays due to a computer switch. Net, you cannot get through via phone to this company.) When I received no response to my email request, I sent an email request to cancel the order on 3/24/2015. The equipment has now shown up at the end of May, 2015 - 3 months after I ordered it and cancelled it, and after most of the baseball season is over. Net, I want a refund but I do not want to pay to return ship it. I am trying to call the company once again. I am getting the same message about a computer change over and possible delays. I am 35th in the queue!

Desired Settlement: I would like a full refund, including the shipping costs to return the product.

Business Response: We sincerely apologize for the delay and inconvenience you experienced with this order.  At this time the order has been received and processed as a return via the prepaid return shipping label we provided.  The credit was issued yesterday 6.16.15 and should be visible on your account within 3-5 business days.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** **********

6/29/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Team Express offered for sale a softball glove to be drop shipped from the manufacturer. Upon purchase it was stated that the glove would ship in 3-5 business days and that I would receive a shipment notification by email when it was shipped. It has been 20 days and I have received no such email. I called twice to get information and got none about the shipment. When I tried to get a refund I was told that it could not be processed until the manufacturer had been notified.

Desired Settlement: refund my money immediately not after you have had time to cancel to order with the vendor.

Business Response: We apologize for the delay in getting that glove to you.  Our records indicate the order was canceled and refunded back to your Amazon account on 6/26/15.  Please let us know if we can assist you further.

Best

****
TeamExpress.com Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********.  The business has refunded the money but their service remains unsatisfactory.   Had I not complained to the BBB and Amazon Payments they would have done nothing about my order. 

I feel that others need to be aware that what they advertise, 3-5 day order fulfillment, is not what you will receive.  I waited 21 days for fulfillment and it never occurred. 

Regards,

***** *****

6/29/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Purchased a pair of cleats from Team Express on March 8, 2015, the amount debited from my checking acct was $101.90 it was debited the same day and cleared. The cleats were received on March 25th, my child tried them on and they were too small, on April 10th, I sent the cleats back unworn, and in the same original box they were sent in along with the proper piece of paper stating why I was returning them, I spent $26 on shipping and to this day, June 23rd, there has been zero response from them, I have emailed them twice, once on May 28th and the second time on June 10th and still nothing, no refund, no communication what so ever.

Desired Settlement: I would like $101.90 refunded to me.

Business Response: We apologize for the delay in processing your refund.  Our software system conversion slowed down several of our processes, including refunds.  I've emailed our accounting department and asked that they process your refund today, which has been done.  You should see that credit within the next couple of business days.

Please let us know if you need any additional assistance.

Best

****
TeamExpress.com Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** *******

6/26/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Submitted order on 4/15/15, received on 4/23/15. Partial order, shoes not what I needed, and pants fit wrong. Printed out return shipping label ( ** *** *** ** **** **** UPS ground) returned to them that same day. Have not received my refund as of 6/17/15. Started contacting them June 1st through default tickets, the *** ******* number, the other number, the operator is always on break and never returns calls! Totally fed up at this point

Desired Settlement: My money back...first and last time for them. Just don't like being swindled.

Business Response: We sincerely apologize for the delay and inconvenience you experienced with this order.  At this time the refund in the amount of $60.52 has been applied to the original form of payment used on this order.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** ********

6/25/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I ordered a catchers bag on March 9, 2015. I had not received a month later and I was not able to go in and cancel order. I have sent multiple emails to cancel and just got a generic email back saying system being upgraded will take 7-10 business days for response. When I called phone numbers a recording would come on thT were not taking calls or there was 50+ callers ahead of mine. While trying to cancel the packaged shipped. I then sent emails and tried to call every day so I could send package back and get credited back for purchase. Still getting generic email responses and now still 40+ callers ahead of mine. I even try to call as soon as they open and there are are 40+ callers ahead of mine as soon as they open. Team express upgraded their system and wait times and processing is delayed., but this is past ridiculous! I want to send my package back and be refunded and not have to pay restocking fee since Inhave tried and tried to get in touch with them. I have even faxed a letter, sent messages via Facebook, emails. I am at a loss as to what to do. I have ordered from this company in the past no hve never had any trouble. But system upgrade it has been a niightmare!

Desired Settlement: I wish to return catchers bag and receive my full refund.

Business Response: We sincerely apologize for the delay and inconvenience you experienced.  A prepaid UPS label will be sent to the email address listed on this claim within 24 hours.  Once the product has been received in our facility, it will be promptly refunded.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.\

I want to make sure I receive a full refund.  I did notice on one of the shipment sheets that they send in the email it says leg guards.  I am returning a Boombah Catchers Bag.

Regards,

******* ******

6/25/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: On 5/24 I order a Mizuno Batpack (Order Number *********** and subsequently received an email stating that the order was cancelled because it was unavailable from the manufacturer. I therefore ordered the same item from a different However, Baseball Express did in fact ship the original order, charging my . account $25.39 plus tax and shipping. The company does not respond to emails, the live customer chat is not in service, and the wait time for phone calls exceeds 30 callers. For weeks i have been listening to the same excuse about a software problem. I want to return this item and receive a full refund, or simply receive the refund. I believe this company is still operation, therefore I believe they are guilty of fraud.

Business Response: We sincerely apologize for the delay and inconvenience you experienced with this order.  A prepaid UPS return label will be sent to the email address on this claim within 24 hours.  Once the product is received back in our warehouse it will be promptly refunded.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** ******

6/24/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I ordered a product over 3 months ago and Team Express has stated that the product is on back order and have received another item that was damaged upon arrival that needs to be returned. I have tried numerous times to contact the company and they will not allow themselves to be contacted in a reasonable manner via phone and have tried to contact the company numerous times via email and will not return emails to resolve the issue. I have called the customer service line many times and it will not allow you to contact any customer service representative.

Desired Settlement: I want to be refunded for the damaged product that was received and want to be refunded on the product that is back ordered and cancel the order.

Business Response: We sincerely apologize for the delay and inconvenience you experienced.  At this time the backorder has been cancelled per your request.  Can you please provide additional information regarding the damage to the Champro pants?  If possible, please provide photos attached to this claim to help us expedite the claim.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

6/23/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I ordered several items in March and some items are missing, also the items they did send are the wrong size. There phone # and website email is not working for months. They charged my credit card. I emailed 3 times and tried to call many times, no one responds.

Desired Settlement: If the business calls me, we can get the correct items sizes and items that are missing. I don't know what else to do.

Business Response: We sincerely apologize for the inconvenience.  Please respond to this claiming and let us know what items were incorrectly sent, and which items are you missing from your order so we may get this corrected right away.  We show all items on the order have been shipped.  Our phone lines have always been working but we are experiencing high call volume due to our recent system conversion.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: Complaint: ********

I am rejecting this response because:  I received partial order with no back order items and incorrect sizes. also cannot find on new website to print shipping label. my order#********. i received brett bat 33oz and  easton bat grip, which  is correct. the two team performance shirt long sleeve red/black & black/gray, pg-52, march catologue, item#******* should be men's adult medium, received youth small. no email or shipping sheet shows back log for men's yard work training shorts, item#*******, black, quantity-2 men's medium; also was not sent Brett Bros. Titanium Bracelet, item#********** SIZE: M, COLOR: RB.
     Please contact me by phone 917-734-4345 to discuss this problem and how to return with shipping label. Umpire brush was not received. Below is the original order.  Your catologue has wrong sizes. 

Item
Options
Qty
Unit Price
Ships From
Usually Ships Within
Delivery Method/Arrives Within
Sub Total
Easton Pro Tack Bat Grip Tape
**********
COLOR: BLK
1
$5.95
BE
Expected Shortly
UPS SurePost (10 business days)
$5.95
Franklin Sports MLB Umpire Brush
********
1
$1.88
BE
Ships within 2-4 weeks
UPS SurePost (10 business days)
$1.88
DeMarini Youth Yard Work Training Shorts
************
SIZE: M
COLOR: BLKP
2
$4.88
BE
1 day
UPS SurePost (10 business days)
$9.76
DeMarini Youth Team Performance Long Sleeve Shirt
***********
SIZE: M
COLOR: SCA
1
$9.88
BE
1 day
UPS SurePost (10 business days)
$9.88
DeMarini Youth Team Performance Long Sleeve Shirt
***********
SIZE: M
COLOR: BLK
1
$9.88
BE
1 day
UPS SurePost (10 business days)
$9.88
Brett Bros. ST-271 Maple/Ash Wood Baseball Bat
ST27133
SIZE: 33
1
$29.88
BE
1 day
UPS SurePost (10 business days)
$29.88
Brett Bros. Titanium Bracelet
TEXBBTBMRB
SIZE: M
COLOR: RB
1
$4.95
Discount: $4.95
BE
1 day
UPS SurePost (10 business days)
$0.00
Cart Sub Total: $67.23
Merchandise Total:
$67.23
Shipping Total:
$0.00
Tax:
$0.00
Grand Total:
$67.23


Regards,

********* *******

Business Response: We sincerely apologize for the delay and inconvenience you experienced with this order.  At this time you have been refunded $29.52 for the items you did not receive, the umpire brush and two titanium bracelets.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

6/22/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: Placed on order on May 6th for two baseball bats (Order #********) at the time of the order the items were in stock. After emailing customer service 4 times and receiving no response, I have been checking the website and the initial in stock items were changed to backordered May 29th. Now the website states the items are backordered for June 27th.

Desired Settlement: I want the items shipped and due to the company's lack of attention to this matter I do not want any charge associated with this purchase.

Business Response: We sincerely apologize for the delay and inconvenience you experienced.  Unfortunately, the backorder date is provided by the manufacturer.  We will not be sending the product at no charge.  If you would prefer not to be charged for the items we can cancel the order.  Please let us know how you would like to proceed.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   A simple reply to my numerous requests to your customer service department would have been sufficient, but the lack of consideration shown fromn your company will lead me to not due business again with your company nor will I recommend your company.  I request once again that you ship this order in a timely manner

Regards,

****** ********

6/18/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: ordered 4 pair of pants with a description of baseball knicker pants. when received the pants were just as long as regular and totally not what the description was. The problem I have is not only did it take 3 plus weeks to receive. I still to this day have only received 2 of 4 pair. When I sent an email to get some help I got NO reply and I have tried to call for support on not only status but how to return the order since it was completely false what we received. Every time I called I was at least the 50th caller in line and stayed on hold for more than an hour to not get much further along. It is impossible to return merchandise or get any support in doing so. I will no longer order from their site ever again. But people should be aware of horrible delivery of product. False description of product and rely on no help fixing any problems

Desired Settlement: I wan them to credit my CC back and send me and pay for the return of the 2 pair of pants I did receive.

Business Response: We sincerely apologize for the delay and inconvenience you experienced.  We have requested a prepaid UPS shipping label to be sent to the email address listed on this claim.  Once the pants you received are returned they will be promptly refunded.  Please respond to this claim with the size you did not receive so we can file a UPS claim.  All items were shipped and delivered to your location.  Once the claim is completed we will issue a refund for the pants that were not received.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I only accept if they actually refund the money. I'm happy to return the pair I received but I never received the other half. Also why don't they track the shipment down that is not my responsibility that is theirs. I will ship back the pair I got but I expect full refund on the whole purchase and they can research where the other pants went.  

Regards,

**** *******

6/18/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I placed an order for baseball pants for $12.95 on 3/3/15. I paid $9.95 for guaranteed 5-day shipping. I sent emails inquiring about my order on 3/10, 3/12, and 3/17. I also called twice and got no answer. Finally, on 3/22/15, I sent an email cancelling my order. For each of these emails, I received notifications that my emails were received and that someone would be getting back to me, but no one ever did. On 4/6/15, I received an email stating that my order had shipped. I received the order on 4/10/15. The pants do not fit. I called on 4/14/15, but again, no answer. I would like Team Express to refund my purchase price plus shipping, which totals $22.90. I'm very disappointed with their service and with the lack of response from their company.

Desired Settlement: I would like a refund of $22.90.

Business Response:

We sincerely apologize for the delay and inconvenience you experienced with this order.  At this time we are not showing we have received the pants back to our warehouse.  If you have returned the pants please provide a tracking number so we may better assist you.  If you have not returned the pants please let us know so we may provide a prepaid shipping label at no cost to you.  Once the order is received back we will issue the credit for the pants plus the shipping charge.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: Complaint: ********

I am rejecting this response because: 

I did as they asked as soon as I received their response through BBB and sent them an email on 4/24/15 requesting a prepaid shipping label so that I may send the pants back. Except for the automated response letting me know that they received my email, I have not heard back from them, nor have I received the prepaid shipping label. At this point, I would think that they would just refund my initial payment. To date, they have never directly contacted me in response to any of my inquiries, requests, or complaints.

Regards,

**** ******

Business Response: We apologize for the confusion but we were anticipating a response via the claim.  At this time the pre paid shipping label has been sent to the email address listed on this claim.  Once the product has been returned to our facility it will be promptly refunded back to the original payment method used on the order.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response:

I would like to re-open Complaint ID: ******** that was initially opened on 4/14/15 through BBB. I had requested a refund of $22.90 for baseball pants that were not delivered on time (one month after the promised delivery date) and did not fit. I had requested the refund several times through emails with NO response back. I had also called several times but only got a message or continuous ringing. Through BBB, the company Team Express finally responded and told me to send them back for a refund. I sent back the pants through UPS, and through tracking # ******************, I can see that the package was delivered on 5/14/15. I would like to again request the refund of $22.90 immediately.

Regards,

**** ******

Business Response: We sincerely apologize for the confusion.  Per our records the refund was issued on 5.20.15 in the amount of $22.90.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

6/18/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I had to return a new pair of cleats to get a bigger size. It took two hours on hold to talk to a rep, who told me I had to send them back at my expense. and as soon as they received the product, they would refund the money ($94.00) to my account. I Fed Ex'd them to the San Antonio store and received notice that they received the product on 3/24/15. I have yet to get my money back. I've sent emails to customer service with no response back. I've called two times, waiting a minimum of an hour on the phone each time. Both times I was assured the refund had been processed, but to this date, I have not received any credit back to my card. I call corporate and all the phone does is ring. Really fed up!!! I want my money back and I will never buy another product from Baseball Express/Team Express again.

Desired Settlement: Phone call back from a supervisor or someone from corporate. I want my money refunded back to my card!!!

Business Response: We sincerely apologize for the delay and inconvenience you experienced with this order.  The refund was issued back to the account today.  We apologize as we are currently being inundated with more calls, and emails than we can return in a timely manner.  All efforts are being made to return to our normal service standards of same day shipping for in stock products, and less than 10 minute hold time.  We appreciate your business.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com Customer Service

Consumer Response: Complaint: ********

I am rejecting this response because: As of 4/22/15, the credit has not been put back on my account. It's the same old story and same old lie. I've been told for over a month now that its being credited back and IT HASN'T!

Regards,

******* ****

Business Response: We sincerely apologize for the confusion.  The refund of $51.90 was issued back to the credit card.  The remaining balance, $50.00 was issued back to the gift card used on the order.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: Complaint: ********

I am rejecting this response because:I have received the $51.90, but no longer have the gift card for them to put the credit back onto. Once I made the initial purchase with the gift card, I saw no reason to keep a card with no balance on it. I need another gift card sent to me or a check for $50.00.

Regards,

******* ****

Business Response:

Our accounting department is issuing a check and will send it to the address on the account.  The check may get out in the mail today, but if not today, then on Friday the 22nd.

We apologize for the delay in getting the balance of your refund to you.

Best regards,

**** **
Customer Service
Team Express 

Consumer Response:

My case has not been resolved. As of today, 5/30/15, I have yet to receive a check as promised.

**** ****

Business Response: We sincerely apologize for the delay and inconvenience you experienced.  The check # ****** was generated and has not been cleared by Mr. ****'s bank.  However, we received verification it was received by ******* **** via email address ******@sbcglobal.net on 6.9.15.  If you have any questions please let us know. 

Best Regards,

*******
TeamExpress.com
Customer Service

6/18/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I placed this order. Customer service will not answer phone nor email. ALL items said in stock when I purchased. Bats delivered way past the date they were supposed to be shipped. I SHOULD get refund on shipping charges. NEITHER pair of shoes have been sent. I need them Canceled so I can go and purchase them. WORST case of customer support and ordering I have ever had on internet. WILL NEVER EVER purchase from this site again. Order Number: ******** Date Placed: 05/15/2015 Recipient 1: ****** ****** **** **** ***** ** ******** ** 35055 Items in Order: Louisville Slugger 2015 Xeno -10 Fastpitch Bat SKU# ********* Quantity: 1 Price: $199.88 Total: $179.89 Louisville Slugger 2015 Xeno -10 Fastpitch Bat SKU# ********* Quantity: 1 Price: $199.88 Total: $179.89 Nike Benassi Swoosh Slides SKU# ********* Quantity: 1 Price: $19.95 Total: $17.96 TOTAL FOR RECIPIENT 1: $377.74 Recipient 2: ****** ****** **** **** ***** ** ******** ** ***** Items in Order: Nike Benassi Swoosh Slides SKU# ********* Quantity: 1 Price: $19.95 Total: $17.95 TOTAL FOR RECIPIENT 2: $17.95 Billing To: ****** ****** **** **** ***** ** ******** ** ***** Total Merchandise: $439.66 Promotion Code: -$43.97 Total Shipping: $11.90 Total Tax: $0.00 Club Cash: - Order/Credit Card Total: $407.59 If you have any questions about your order, please feel free to contact our customer service department: By Email: ****************@teamexpress.com By Phone: ************ Thank you again for your business. Sincerely, Softball.com

Desired Settlement: I should get shipping paid for on bats that just now arrived. WAY past date I paid for shipping. I WANT both NIKE slides canceled. NO longer need because of no contact and delay.

Business Response: We sincerely apologize for the inconvenience and delays you experienced with this order.  At this time a prepaid return shipping label has been requested from UPS to return the bats.  Once they are received in our facility they will be processed within 1-2 business days.  A refund in the amount of $11.90 has been issued for the original shipping charge and should be visible on the credit card within 3-5 business days.  We have requested the slides be cancelled.  However, if they have been shipped from Nike we will gladly issue another return label at no charge.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: Better Business Bureau:

I received the label. One pair Nike slides just got to my house. I sent them back today with the UPS label provided.  
Both Nike slides were the only thing I wanted to be canceled due to the timely shipping. Bats do not need a refund or cancellation.




I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** ******

6/18/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Can not get ahold of anyone to refund my money. Sent the product back 2 months ago tracked by post office.

Desired Settlement: refund my money

Business Response: We sincerely apologize for the delay and inconvenience you experienced.  At this time the refund in the amount of $129.90 has been issued to the original form or payment on the order.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** ******

6/17/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: We ordered 2 pairs of women's softball pants on May 16, 2015. All we could see online was item was shipped and should be received in 10 days. When I called to check on item it had been 14 days. When I gave them the order # they told me they were recd and signed for. Ended up they had wrong tracking item on our order and were going to check on it and call me back. That was on May 31, 2015 the first and only time I was able to speak to someone. Now when I attempt to call I am told there are 55, 56 or 62 callers ahead of me. I have had to reorder thru somewhere else and need to cancel this order and get reimbursed for the charges but can't get ahold of anyone. Terrible customer service if you are expected to wait for 50-60 callers ahead of you.

Desired Settlement: Need help cancelling this order and receiving a refund.

Business Response: We sincerely apologize for the delay and inconvenience you experienced.  At this time a refund has been issued per your request.  It may take 3-5 business days before it is visible on your account.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* *****

6/15/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Team Express (Baseball Express) has received payment from me, almost one month ago, for a product that they have not sent me. I have tried multiple times to contact the company via email and phone. Emails are responded to with an automated response saying "your request has been assigned to an agent and will be responded to shortly...", however no response is ever received. I have tried multiple times to contact the company via phone but several things may happen: I get a message that says this number is not available, I am redirected to a scam operator telling me I've won a $100.00 gift card to Walmart, If I actually get through, the phone rings endlessly and no one answers. I am also waiting for a refund from Team Express for items that were returned from them. Again, I am not getting any response, nor can I find out if my return is being processed.

Desired Settlement: I would like a refund for products returned to the company and a refund for the product that is still "pending processing." I would also like to warn other prospective consumers about this company

Business Response: We sincerely apologize for the delays and inconvenience you experienced with this order.  At this time the Mizuno shoes have been cancelled, a refund will be generated in the amount of $32.95 to your Amazon account within 5 business days.  The refund for the returned items was issued on 4.22.15.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response:

Hello,

I received a response from you that complaint #******** has been closed, however I never did receive the refund amount stated by company in response to that complaint. The refund amount was to be $32.95 issued on 4/22/15. Payment was never received.

 

I appreciate any further help you can give on this matter and re-open the complaint.

 

Thank you!

Sincerely,

 

****** ******

Business Response: We sincerely apologize for the confusion but the refund was issued on 4.24.15.  Attached is an image showing the refund being issued from our payment system.  Please verify with ****** and your bank for further updates on this refund.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** ******

6/13/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: On April 13th I ordered a baseball glove and baseball bat from Baseball Express/Team Express. The glove arrive several weeks later but the bat still has not arrived. I have called the customer service phone number 8 times since April 22...I get the prerecorded message that there are some 50-60 callers ahead of me...as I write this, I have been on hold for 2 hours and 22 minutes waiting for someone to pick up. I have also sent several emails to customer service that have gone unanswered. They autorespond that it could take 7-10 days to respond to email (which is ridiculous) but I have NEVER received any response.

Desired Settlement: I require a credit for the bat which was never received.

Business Response:

We sincerely apologize for the delay and inconvenience you experienced.  Per your request the bat was cancelled on 5.22.15.  You were not charged for the bat as we only bill upon shipment.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

6/13/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I ordered a bat from Team Express which I had free shipping on but chose to pay $9.95 extra shipping to be guaranteed to receive it in 5 business days. First of all, I did NOT receive it. I had to purchase the bat at a store because they did not send it. Now that I have received it LATE, I am trying to return it. I have contacted them by phone and been placed on hold for HOURS with no results. I have emailed them and the only response I get is that they will respond within 7-10 business days. I need shipping labels to send their stuff back and also need to be refunded the guaranteed shipping charge of $9.95 since that was NOT honored. I have tried countless times and for DAYS to speak with someone, to no avail.

Desired Settlement: I need to be refunded the money for the products and the shipping to my card, and also receive shipping labels to send the items back. Out of respect, since I have been a customer for many years, they should call me to let me know this is being handled.

Business Response: We sincerely apologize for the delay.  On 5.12.15 you spoke with a representative who advised you to refuse the bat, and it would be refunded.  Please visit the returns portion of our website to create a UPS return label.  Your account has been notated and you will not be charged for returning the bat with the return label.  Once the bat has been received it will be promptly refunded back to the original payment method used on the order.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

6/13/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Order placed on 4/26 and paid express shipping. Item status was backordered so created ticket to cancel order. Did not receive a response. Called customer service who said to keep the item (it had since been shipped) and they would refund the purchase within two business days. This was on 5/14 and I have not seen a refund yet.

Desired Settlement: Seeking a refund of $21.90 to my credit card for Order # ********. Thank you!

Business Response: We sincerely apologize for the delay and inconvenience you experienced with this order.  The refund was issued on 5.22.15 in the amount of $21.90.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

6/11/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: As of May 19, 2015, product ordered in March of 2015 has yet to be delivered. Numerous email sent to customer service have not been answered. Customer service phone number wait times are excessive making it almost impossible to get through to speak to anyone.

Desired Settlement: Would like a refund of the purchase price.

Business Response: We apologize for the delay and inconvenience you experienced.  At this time the item has been cancelled per your phone request on 5.19.15.  You were not charged for the item, as we only bill upon shipment.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

6/10/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I placed an order on 3/9/15 and while some of the order was received, I have yet to receive the last part of my order. When checking the order status on the baseball express website, it shows that the product yet to be shipped is "in warehouse" and has shown that status for weeks. I have tried to correspond with baseball express numerous times via email and phone but have only received an automatic email acknowledgement that they have received my inquiry. I know they are/were in transition with their ordering and telephone system, so I have tried to be patient but this time frame with zero correspondence is very discouraging.

Desired Settlement: To restore my faith in this once very reliable business, I would like to receive the rest of my order in the very near future. Nothing more, nothing less.

Business Response: We sincerely apologize for the delays and inconvenience you experienced with this order.  Unfortunately, we are still awaiting the shipment of cleats from New Balance.  Once these are received they will be promptly shipped out.  If you would prefer to substitute or cancel the cleats please let us know.

Best Regards,

*******
TeamExpress.com
Customer Service

6/10/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Back on April 28th I ordered 11 jerseys from Team Express. They accepted my credit card payment and was promised that shipment would be sent 3 business days later. Website is not working now and phoned them and waited for almost an hour and finally got a Mary Thomas at (800) ********. She is blaming ******* the supplier that it is there responsibility. I was given Sales Order ***********. When you call Team Express the wait time is over a hour and their website does not work. I have tried contacting ******* and they have no order under my name or the Sales Order Number. The order was for $131.00 and that is not the point I just want to cancel the order and be reimbursed.

Desired Settlement: get the refund and cancel the order

Business Response: We sincerely apologize for the delays and inconvenience you experienced.  Per your request the order has been cancelled.  The order was not billed to the card, as we only bill upon shipment.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

6/10/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered a pair of cleats, arm band, and baseball pants. When I placed the order they told me arm band was on back order but everything else was available. I waited 2 weeks. I finally called the company on 4/25/15 and 49 minutes later, was told that the cleats and pants were expected in the warehouse and I should expect an email conformation within the next few days (4/29) that product had shipped. Except the arm band because that was on back order. I was fine with that., and was given priority 2 day delivery at no charge. by 5/7 I did receive the arm band ( that was on back order). I called again ( caller 61-and on hold for 11/2 hours) I spoke to a woman who sounded like she was in her kitchen with family moving about around her. She continued to say they were in the ware house and because of the new system they recently got there has been delays, but she would bump me up on some list. I asked her if the 60 callers before me we're put on the same list she became a little upset. I asked to speak to her boss and after another 8 minutes on hold a man answered explained the new system prob again and that because he was a manager he could get me on a different higher list and at no charge would overnight my items. I requested an email the next day one way or the other and still have not seen anything and it has been a week. I have waited on hold twice now since. Once 5/12 for 45 minutes and nothing. And 5/13, currently caller 52, for 42:17 sec. In one big loop

Desired Settlement: Immediate Delivery due to the fact that they are in the warehouse and I have now been given over night delivery at no charge

Business Response: We sincerely apologize for the delays and inconvenience you experienced.  At this time the order has shipped complete via UPS tracking numbers # ****************** and ******************.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

6/9/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I bought 10 jerseys from them on March 2 2015 and they all showed to be in stock. I paid the $129.36 and three weeks later received two of them and the other 8 were now on backorder. I called multiple times and would be on hold behind 60 callers and would wait for 2+ hours. Finally got through to them and was told they were in warehouse and would be shipped any day. After another week still no shirts so I happened to be in San Antonio one day and stopped in their retail store and bought what I needed and was told that as soon as I received the ordered shirts via mail I could return them all for full refund. I did finally receive all of the shirts and returned them per their instructions and it has been over 6 weeks and still no refund. I have bought 1000's of dollars worth of merchandise from them for the two sports leagues that I run but will never spend another dollar again.

Desired Settlement: I wouls like my Paypal account credited for the $129.36 that you took over 3 months ago.

Business Response: We sincerely apologize for the confusion.  However, we are unable to refund the account as it has previously been credited due to a chargeback that was filed.  Please see the attached image for confirmation the charge was reversed on 4.13.15.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** *******

This response is not accurate. I did not receive any chargeback in April, the only reason that I got my money back this morning was due to this complaint being filed. I received notice from paypal today 6/9/2015 that I had a payment from Team Express for the full amount.

6/9/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Order number ********. I returned a Marucci Elite Baseball Bat SKU# ********. The bat was returned via UPS tracking number ****************** and was delivered at 9:27 am on 5/4 signed for by TREE. Initially there was a credit in the "My Orders" section of the website for $216.00 on 5/14 but that has since been reversed out of the system? To date Team Express has the bat per the documentation provided from UPS and I have spoken with Customer Service twice about this credit and I have not seen a credit to my Pay Pal - Master Card account after 17 days. I have 2 other orders that still require resolution but will address those in separate complaints. I called at least 8 times before I could reach a live person and waited over an hour on 3 occasions before I gave up. On some calls I would be informed via the message system that "you are the 73rd" caller in queue or 54th caller in queue which is unacceptable. It is hard to resolve issues without an effective customer service center. Also I have sent multiple e-mails on this matter and have only received one response that said the company is no longer doing exchanges. I did not want an exchange, I want a credit to my card for the item returned already. If customer service cannot even read the item they need to support they should be terminated. Team Express was a good company that I have spent thousands with but will not purchase from them again until the 3 orders I have issues with (totaling nearly $2000) are resolved.

Desired Settlement: I would like my credit card refunded the full amount of this transaction immediately. I expect within 24 hours of reviewing this complaint.

Business Response: We sincerely apologize for the delay and inconvenience you experienced with this order.  At this time you have been refunded $216.37 back to the original form of payment used on the order.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: Complaint: ********

To : BBB and Mallory @ Customer Service Team Express

I am rejecting this response because: TE APPLIED THE CREDIT TO THE WRONG ORDER ID.  THE $216.37 REQUESTED IN THIS COMPLAINT NUMBER IS FOR ORDER ********. That return was received on 5/4 per tracking number ******************.  

I want to make sure you are crediting the right orders per the correct compliant number.  I DO have an open complaint on ******** in the same amount for the same type of Marucci BBCOR 33" as well that was short shipped (only received 1 of 2 33")and that order needs to be resolved separately.  The complaint numbers and credits that came through on Pay Pal are not aligning properly.   

I do not want to have an issue with getting ALL my money back with the proper short ship credits, returns and cancelled back order items being processed accurately.

Regards,

***** *******

Business Response: We apologize for the confusion.  As Mr. ******* requested, this refund is for order ******** in the amount of $216.37 and was issued on 5.29.15.  The other refunds will be resolved accordingly, in their respective claims, as Mr. ******* wanted to verify each order was handled separately.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me under the following conditions which will fully resolve the outstanding returns and credits still outstanding from Team Express.

1) Both claims are resolved in full this week to the appropriate order
2) The outstanding credit for $290.49 is processed in the next 5 business days.

Thank you and regards,

***** *******

6/8/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I have tried calling on multiple occasions placed on hold being caller 63, 52, 37 and 48 respectively on hold for 30+ minutes with no answer. I have checked the status of my order (placed on 4/22/15) daily since and multiple times each day showing "IN WAREHOUSE" but never shipped. I finally got 3 of of the 10 pieces around 5/1/15. Still till today, 5/13/15, have not received the rest of my shipment. I have emailed a few times with ZERO response.

Desired Settlement: please have the shipment shipped ASAP! It is for a community youth baseball team uniform and they need pants!

Business Response: We sincerely apologize for the delay and inconvenience you experienced with your order.  At this time we still have not received the shipment from Champro to fulfill your order.  If you would prefer to substitute or cancel the order please let us know.  We do not bill for the items until they are shipped from our warehouse.  If you have any additional questions please let us know.

Best Regards,

****

TeamExpress.com
Customer Service

Consumer Response: Complaint: ********

I am rejecting this response because:

They say to contact them but how is that possible when I have tried every avenue possible to do so and they still do not answer nor respond. I recently found an old email from and got a response (but not a response thereafter) saying that they had packed up my items this past weekend and sent them out...... and now they say they do not have it? Also, it shows they sent TWO pairs of pants when in fact only ONE was sent/received. Their website, for my order, says they sent two as well as up until this morning said the items were "in warehouse". 

How can a business be allowed to run on so much false statements? 

Regards,

***** ****

Business Response:

We apologize for the difficulty in reaching us - we hope to be back to our normal service standards within the next couple of weeks.  Meanwhile, if you would like to cancel the back ordered pants and you can't reach us via phone, please email *************@teamexpress.com and she can take care of any requests you may have.  Or you may call us at ***** ******** between the hours of 7 am and 11 pm central time.

Best regards,

****

Teamexpress.com Customer Service

6/6/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: In Aug 2014 I placed a large order. Over $800 worth of equipment. A lot of the items were on back order and started coming in drips and drabs. I put the items away for Christmas presents. In Feb 2015 a pair of turf shoes "came apart". I called to return them and to also mention that I NEVER received the pair of CLEATS I was billed for and assumed were still on back order. The turf shoes were replaced. After several calls and emails to both ** ***** & ***** ***** and 8 inquiries to customer service, (between Feb 2015 - May 2015) Mr. ***** said I could get a refund OR get the cleats. I requested the cleats. Mr. ***** said the cleats would be shipped due to a "short shipment". I requested a tracking number and I keep getting a response of "by end of day tonight or tomorrow". Well, after a lot of tomorrows, I still have not received the tracking number NOR the cleats. Please advise what would be next. Thank you. ***** *******

Desired Settlement: I WOULD LIKE THE CLEATS I ORDERED & PAID FOR, SHIPPED TO ME PLEASE!

Business Response:

We sincerely apologize for the confusion regarding this order.  The replacement shoes were shipped via UPS NDA tracking # ******************.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

  

Consumer Response: Complaint: ********

I am rejecting this response because:


The shipping number that they supplied was for a pair of TURF SHOES ALREADY DELIVERED back in January.   The shoes in question were a pair of CLEATS that were supposed to be in a box with other items. Kevin Udell said the box was "short shipped" & the CLEATS would be mailed out!! They were not. This goes to show that not ONE person there is reading or checking the information. Please RESEND my complaint and suggest that someone actually reads the complaint in its ENTIRETY. Thank you

Regards,

***** *******

Business Response: At this time the replacement shoes have been shipped via USPS tracking # **********************.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** *******

6/5/2015 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: We purchased an EvoShield Protective Wrist Guard which is a baseball catchers wrist band for protection while playing catcher along with a Rawlings 5-Tool Quick Hands Trainer under Order Number: ******** back on January 20th. we received a shipping confirmation on January 21st for the Rawlings 5-Tool Quick Hands Trainer. However, on January 22nd we received a backorder for the Evoshield. I've since created 7 service tickets with Baseball express and I cannot believe they have customers waiting on items purchased four months and do not a thing about it. their customer service is simple nonexistent. I went to the store back on March 28th and all I got from the young lady at the register was “look behind me we are out of those items”. Really!!!! “look behind me” with no other explanation is the best their employees can do? I’ve tried calling their customer service # multiple times but it always says there is 59 callers ahead of me and then it goes silent. I’ve opened the multiple tickets via email and the last three have not gotten a follow up reply just your automated reply.

Desired Settlement: Refund check and the item shipped free for the wait time and hassle it has taken to get it resolved. This is not a good customer service experience. I want them to provide a reimbursement via check since i already paid off my credit cards and for the time it has taken and the hassle we gone through and still going through trying to get an update/answer they should send us a similar item for free.

Business Response:

We sincerely apologize for the confusion regarding your order.  Per our records the product was cancelled from your order on 1.20.15.  You were not charged for the item, as we only bill upon shipment.  We apologize for the service your received in store, and will make sure this does not happen again.  If you would like to reorder this item let us know.  However, it is currently on back order until 6.5.15 from Evoshield.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: Complaint: ********

I am rejecting this response because:This is a flat out lie and a way to cover you back.  When I spoke to people in the store they told me the order was backlog.  When I finally spoke to someone on the phone, it was the same story and that was in March.  When I sent you the first couple of tickets you acknowledge them and said the item was backlog.  This correspondence was way past 1/20/2015 when you said you cancel the order.  You sent me an email on 1/22/15 stating that the item was on backorder.  How and why then would you a "respected" business cancel my order a day prior?  Even if you did, I did not receive a cancellation notice about it.  You even sent me an email stating that for my wait I could have a %15 off on my next purchase of $99 or above.  Really, that is all you guys can do for a loyal customer who is been waiting for the item ordered?   This is simply the worst customer service experience with an online provider.  I will not do business with you again and so will my two baseball teams.


Regards,

**** *******

Business Response: We sincerely apologize for the confusion regarding your order.  Per our records the product was cancelled from your order on 1.20.15.  You were not charged for the item, as we only bill upon shipment.  We apologize for the service your received in store, and will make sure this does not happen again.  If you would like to reorder this item let us know.  However, it is currently on back order until 6.5.15 from Evoshield; we can't control when the manufacturer will receive and ship the item to us, unfortunately.  Please let us know if you have any additional questions.

Best Regards,

****

Teamexpress.com Customer Service

Consumer Response:

Here is my response to the business.  The complaint was not resolved.  I just won’t do business with them no more.   I am rejecting this response because the retailer is clearly lying to cover their back.  When I spoke to people in the store they told me the order was backlog.  When I finally spoke to someone on the phone, it was the same story and that was in March.  When I sent them the first couple of tickets they acknowledge them and said the item was backlog.  This correspondence was way past 1/20/2015 when they claim the order was cancelled.  They sent me an email on 1/22/15 stating that the item was on backorder.  How and why then would a  "respected" business cancel my order a day prior?  Even if they did, I did not receive a cancellation notice about it.  They even sent me an email stating that for my wait I could have a %15 off on my next purchase of $99 or above.  Really, that is all they could do for a loyal customer who is been waiting for the item ordered?   This is simply the worst customer service experience with an online provider.  I will not do business with you again and so will my two baseball teams.

 

Sincerely,

**** *******

6/5/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I placed an order on 4/29/15. Order has said it is in Warehouse since I ordered. I have emailed them with no response. I finally talked to someone after being on hold for 40 minutes. Customer service rep said item was boxed and ready to ship. Then upgraded the shipping to 3-5 days. Item has still not shipped 5 days later. It does no good to upgrade shipping if they are not going to ship it. Website claims order received by 4 pm will be shipped the same day. Needed these cleats for baseball that starts on the 5/16. I now have to spend twice as much to order from a credible store with overnight shipping to get them here in time.

Desired Settlement: I would like a refund. They also need to change there website shipping info, if you are not going to ship same day then it should not state that you do!!

Business Response:


We sincerely apologize for the delay and inconvenience you experienced due to our recent system conversion.  Your cleats were on back order at the time you placed the order, so they couldn't ship out same day.  We have canceled the order per your request and refunded the amount you paid through your PayPal account.  Those funds should be back in your account within the next business day.

If you have any additional questions, please let us know.

Best regards,

****
Team Express Customer Service

6/5/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: On 4/27/15, an online order was placed with TeamExpress, order # ** ********* with payment received in the amount of approximately $37. Per the organization's terms and conditions, a shipment tracking number would be issued and the shipment would take place the same-day or within a few days of purchase. To date, no tracking number has been received and more importantly, the product has not been received. A total of (7) email correspondence and (2) phone calls have been placed. Regarding phone correspondence, each time an attempt was made, there was an excess of (40) callers ahead of my inquiry. Also, regarding email correspondence, (1) response was received on 5/8/15, however, it merely acknowledged receipt of the order and failed to provide any of the aforementioned, requested information and subsequent follow-up emails have gone without a response. The product was ordered for this year's baseball season which began on 5/1/15 and ends the first week of June. Obviously, I have not ordered this item from another organization because I do not need/ want identical items and TeamExpress has absolutely failed to provide me with any information or disposition of the order. Finally, in a follow-up correspondence to the only email received from TeamExpress, I asked if another product could be substituted or if any additional alternatives were available to achieve resolution, again, this correspondence went unanswered.

Desired Settlement: I would like the product originally ordered or a similar product delivered as expeditiously, as possible given the time-sensitivity of this matter.

Business Response: We sincerely apologize for the delay and inconvenience you experienced due to our recent system conversion.  We appreciate your patience and understanding as we work to return to our normal shipping and service standards.

At the time of the order, the shoes were on back order.  Unfortunately, we received word from the manufacturer on May 18, 2015 that the shoes were discontinued and your order was canceled and an email notification sent out.  We don't charge for items until they ship, so you were never charged for the shoes since they were on back order and subsequently canceled.  

Again, we're very sorry for the trouble you experienced with this back order.  If you have any additional questions, please let us know.

Best regards,

****
Team Express Customer Service

6/5/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I have made multiple attempts to contact the company through emails and through the phone. Which have been unsuccessful. the only thing done quickly was debit my account. How does it take 12 days for a confirmation email to ship. So one item backordered, ship everything else stop holding my money hostage. Three hour phone wait times.

Desired Settlement: Just give me back my money.

Business Response:

We sincerely apologize for the delay and inconvenience you experienced with your order.   Per your request, we have canceled your order and you have been refunded for the amount of the bat that was on back order.  All others have shipped and have been paid for.  If you have any additional questions please let us know.

Best Regards,

****

TeamExpress.com
Customer Service

6/5/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I placed order# ******** on 4/19/2015 on teamexpress.com and selected ground delivery with an estimated delivery of 10 days. As of May 1, 2015 my items had not shipped so I attempted to call the customer service number on the website and was greeted by over an hour wait at which point I gave up and submitted Ticket# ****************** on their website to ask about the status of my order. As of today, May 12, 2015, I do not have my products nor have I heard anything back from team express.com. My credit card has been charged and the online status of my order says "in warehouse".

Desired Settlement: I would like my product and some follow up via email or phone from team express.com indicating when I can expect my product.

Business Response: We sincerely apologize for the delay and inconvenience you experienced with your order.  At this time we still have not received the shipment from Rawlings to fulfill your order.  All other items have been shipped previously to you.  If you would prefer to substitute or cancel the order please let us know.  We do not bill for the items until they are shipped from our warehouse.  If you have any additional questions please let us know.

Best Regards,


****

TeamExpress.com
Customer Service

6/4/2015 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I placed order in Febuary, 2015, paid extra for expedited delivery. It was quickly taken from my account the next day. Still have not received anything, nor a credit. I requested to cancel and they will not respond. My order number is ********.

Business Response: We sincerely apologize for the delay and inconvenience you experienced with this order.  At this time the order has been cancelled per your request.  You were not billed for the item, as we only bill upon shipment.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: Complaint: ********

I am rejecting this response because:
On February 25, 2015 they withdrew it from my account in the amount of $117.81 @ 1:58 pm.
I attached a picture of the deduct from my account.   I ordered it thru Amazon to protect myself.   They also sent them request for cancellation.

Regards,

***** *******

Business Response: We apologize for the confusion.  As Payments by Amazon was used for the payment, they remove the funds from your account but do not release them until we have shipped the product.  The order was cancelled per your request on 5.1.15 and the notification to release the funds was sent to Amazon the same day.  At this time our records show Amazon has released the funds. Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response:

The money was taking from my account.  I talked to Amazon yesterday and indeed it was.   They are responding 



***** *******

Business Response: We apologize for the confusion.  As Payments by Amazon was used for the payment, they remove the funds from your account but do not release them until we have shipped the product.  The order was cancelled per your request on 5.1.15 and the notification to release the funds was sent to Amazon the same day.  At this time our records show Amazon has released the funds. If you have contact information for someone at Payments by Amazon or a transaction number, please let us know and we can contact them to see what status is on your order.  Our records indicate that the order was canceled and the funds sent to Amazon.  Please let us know if you have any additional questions.

Best Regards,

****

Teamexpress.com Customer Service

6/4/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: My wife and I had to order baseball pants and helmets for our Little League All-Star team. Unfortunately, we made the grave mistake of dealing with Team Express. My wife placed the order initially on 5/19. Order# *********** and it was placed with *** Thomas,Team Sales Account Executive with phone number # ************ and email: **********@teamexpress.com. After several days had passed, my wife Kristin had received no email confirmation about shipping or any other information so she contacted Ben. I also stepped in to call and email him because he was not responsive. A common, professional business practice is to return all correspondence within 24 hours. That was not being done here. On 5/27, *** emailed us that he was going to check with his warehouse. On 5/28, I emailed him that another authorization had been placed on our credit card for $826.95. He then responded saying that all but 1 pair of pants shipped today. By 6/1, my wife and I still had not received verification of anything shipping despite what *** was telling us. His excuse was that they had a new computer system and it was being difficult/had glitches. Well that certainly isn't our problem or responsibility and he should have picked up a phone to call someone at the warehouse to actually find out what on earth was going on here. Needless to say, we had had enough and decided to go with a reputable company who wouldn't just give us the run around. Team Express states that to cancel an order, it must be done over the phone. However, every time my wife called, *** wouldn't answer his phone and other representatives wouldn't help us-they just forwarded my wife to his voicemail! My wife left him a message and emailed him early on 6/1 verifying to cancel our order and not charge our card. However, later at 8pm, we received an email that something had shipped to us! I tried to call the company first thing in the morning and the recording indicated that there were 30 people ahead of me which I find impossible considering I called at approximately 9am EST. So, I emailed *** again clearly upset and stressing this shouldn't have occurred because we had cancelled the order. On 6/2, *** emailed me back stating: "When we canceled the items yesterday UPS had already picked up the packages. I can stop shipment and have the order returned to us." I responded immediately stating: Yes please do so immediately and do not charge my card. Well if he could stop the shipment, then why wasn't it stopped and why was my card charged? I shouldn't have been charged anything at all yet today on 6/3, I was charged over $621. I cannot afford to pay for their incompetence and poor practices. They cannot treat customers in this manner. I have asked to speak to a supervisor and I need my money returned immediately. I will mark any packages received as "refused/return to sender" if and when they arrive.

Desired Settlement: I want my full refund processed immediately/I want it yesterday! My order was cancelled so they have no right to even charge my card. *** told my wife that he “works off commission” so this is all highly suspect. Their computer problems are not our responsibility. Anyone with any intelligence at all could have easily picked up a phone and spoke with the manager of their warehouse to ensure none of this occurred. I work for a Credit Union with nearly 30,000 members Nationwide and events such as this would certainly lead to disciplinary action. If their package(s) arrive at my house, I am refusing them all and returning to sender. I am not paying for any shipping or re-stocking fees or charges-we cancelled this order!! If needed, I will begin the process to file a small claims lawsuit against Team Express. Given from what I see online from other customers about their practices and customer service, it could certainly turn into a class-action suit.

Consumer Response:

Hi ****** and thanks again; this case can be closed. They did follow through and issue my credit today. I would still like the record to be made public for others because for lack of a better term, this company sucks!

 

 

Thank you,

 

                                                

**** ** *******    

6/4/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Placed an order, have been charged but have been given no follow up of any kind. Emails and phone calls go unanswered. Wondering where my order is.

Desired Settlement: I would like what I paid for.

Business Response: We sincerely apologize for the delay and inconvenience you experienced.  At this time our records show the order was shipped complete on 5.4.15 via USPS tracking # *************.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

6/4/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I placed an orde rmonths ago and never received product. I called and waited 3 hours to speak to customer service. Said the product was on back order. I said cancel the order. Three months later they ship me the product.

Desired Settlement: Refund and this company should be shut down.. What a joke.

Business Response: We sincerely apologize for the inconvenience you experienced with this order.  A prepaid return label was sent on 5.14.15 to return the product.  Once it has been received in our facility it will be promptly refunded in full.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

6/3/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: On Apil 11, I ordered some items Order Number: ******** Date Placed: 04/11/2015, To date after numerous calls (waiting almost 2 hours each time (55 callers and 62 callers waiting) I have yet to hear anything about my bat and bag, both listed as in stock and in warehouse and confirmed by the customer service people on the phone. I was told this would be shipped out immediately on the 16th and ovenight shipped... 11 days later I called today, no E-mail no shipment . I ordered the bat because it was a week before my daughters first game and this would save time shopping at a retail place. Meanwhile her season has started and we're still waiting ! It's in stock... SHIP IT !!!

Desired Settlement: I want the items left on the order, Bat, SKU# ***********, and bag, SKU# ***********, a shirt, SKU# *********** and shorts, SKU# ********

Business Response: We sincerely apologize for the delay and inconvenience.  At this time the order has shipped complete.  However, Mr. **********'s card has declined and he currently owes us $140.48.  We have attempted to contact him to obtain a different form of payment.  If this amount if not paid he will be sent to collections.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: Complaint: ********

I am rejecting this response because:
Oddly enough I did just get the last items from m order, I also did check my account and the amount placed on hold had been released back onto my card, no clue why. Is this perhaps the company's way of not looking completely incompetent,  then again why would an online company send an order that has not been paid for? This company has my phone number, address and E-mail and HAS NOT tried to contact me in any way!  Furthermore, Why would a company send an order of "in stock" items, with "next day" shipping, in 3 different shipments over the course of a month?  It would seem that whoever is in charge of billing and shipping should perhaps learn how to better do their job or find a new line of work.  
Regards,

******* *********

Business Response:

We did experience an issue during our software conversion where some orders shipped out yet were unpaid.  Mr. **********'s orders was one of those.  He currently owes us $140.48 for merchandise that was shipped and not paid for.  We've reached out to him via email asking he provide us with a credit card as the one we had on file declined when we ran it after the problem was discovered.  If we don't hear from Mr. **********, his account will be turned over to collections.

Best regards,

**** **
Team Express Customer Service

Consumer Response: Complaint: ********

I am rejecting this response because: I have NOT received ANY E-mails from this company! Other than the auto generated "sales" e-mails, nothing else. If they were to send me an E-mail showing that my cad had not been charged then I could respond to them properly.

Regards,

******* *********

Business Response: We apologize Mr. ********** did not receive the email.  A credit card specialist will contact him again within 24 business hours to obtain a different form of payment.  Again, if the payment cannot be obtained he will be sent to collections, as he has received the product.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

6/3/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I made a purchase on the website, which I returned with a tracking number. I have emailed this company 3 times, and their phone number on the website does not work to call. I want my refund. I have received no response from them. The order was placed on 2/27/15 with order number ******** I opened two helpdesk tickets with no response: ****************** and ****************** The tracking number for the returned items is UPS ******************

Desired Settlement: refund my cost of the items plus the returned shipping charges immediately, or add interest as well.

Business Response: We sincerely apologize for the delays and inconvenience you experienced with this order.  At this time the refund has been processed back to the card, including the shipping charges.  It should be visible on the credit card account within 5 business days.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response:

From: ******** ******** [mailto:**********************]
Sent: Monday, April 27, 2015 6:43 PM
To: ****** ******
Subject: Re: Message from Team Express

 

I agree with this resolution and will respond to the affirmative once I have received my refund.  thank you.

 

~Cheers

 

***** **

**********************

Consumer Response:

****** -

I still have not received my refund.  I will be contacting my credit card company, as there has been interest charged to ME because this company has delayed my credit for over two months.  I will not be ordering from this company ever again.

 


Regards,

******** ********

Business Response: We sincerely apologize for the confusion.  The refund has been issued via transaction number ****************************************.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

6/3/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: 1. Website lists items "in stock" and then once the order is placed the item is back ordered. 2. You can't call and speak with customer service EVER !!!! I've called on 4/27,28,29,30, 5/1,4,5,6,7 & 3 times today and each time I'm on hold for over 30 minutes & there's 40-60 call ahead of me. 3. Customer does not respond the emails, you only get an automated email when you send yours. This business is a joke and is ripping off consumers.

Desired Settlement: I would like a refund of my $39.82.

Business Response: We sincerely apologize for the delays and inconvenience you experienced with this order.  At this time the order has been cancelled per your request on 5.14.15.  A request was sent to PayPal on 5.14.15 notifying them to release the funds back to you.  Again, we apologize for the delay.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

6/2/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: On March 6, 2015 I ordered a BATPACK, wasn't charged until 4-4-15 and wanted to RETURN the product. I tried numerous times to contact them via email and phone and there NEVER was a response. I have returned the item and want to be credited the item $31.90, as well as $10.77 it cost me to return it to them. I have searched them up online and see that they are a SCAM and don't return anyone's calls nor emails.

Desired Settlement: I want them to credit my account that they charged in the amount of #31.90 and $10.77 what I spent to return the item.

Business Response:

We have received the return of the item you purchased and our accounting department is processing the refund today, along with the original amount of the shipping you paid.  We don't normally refund shipping but will do so this time.  We cannot, however, refund the amount you paid to ship the item back to us.  We don't pay for return shipping unless there was a defect with the product.  In your case, you simply didn't want the item any longer. 

The refund of your order total should be in your account within the next couple of business days.

Best regards,

****

Team Express Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******** *******

6/2/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: Regarding Order ***********, I have been trying for weeks to call but have been unable to get through. I've waited on hold on several separate occasions for over a half hour each time, only to be eventually disconnected. I also sent an email on their website, but have yet to hear anything back. I was tracking my order with UPS tracking number ******************, and saw that it wasn't moving. I called UPS, and they said that it looked like it was a lost package. They created a lost item claim, but told me that I still had to contact baseball express regarding the order. I'm not sure what I have to do next, but like I said, I haven't been able to talk to anyone at their business. I sent baseball express several emails as well, and have never heard back from them. My son has started his baseball games, and ended up having to purchase his bat elsewhere. At this point, I know it's not a lot of money, but I'm still out $28.95. The item that I ordered is an EASTON S200 YOUTH BAT -10 14F / 27 17OZ $28.95 Thank you for your time.

Desired Settlement: To be reimbursed $28.95.

Business Response:

We sincerely apologize for the delay and inconvenience you experienced due to our  recent system conversion.  We appreciate your patience and understanding as we work to return to our normal shipping and service standards. 

We have contacted UPS to pursue the lost claim and have turned in a request to refund the amount of your order.  You should see that refund within the next several business days.

If you have any additional questions please let us know.

Best Regards,

****

TeamExpress.com
Customer Service

 


6/1/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: The baseball pants I ordered did not arrive in a timely fashion. Once they did arrive, it was not the product I ordered. The company could not replace them in a timely fashion and baseball season was already half way over so I chose to return them for a refund. A customer service rep mailed me a return label. According to UPS tracking of the Team Express provided label, the returned pants were received at Team Express on 4/24/15. Today is 5/26/15 and I have not received credit for the returned pants. I have called them on three different occasions and have been on hold for OVER THREE HOURS. I have left the manager, **** *****, numerous voicemail and email messages. She has failed to respond to any of them. The "computer upgrade" is a joke. They have been upgrading for over three months. I am unaware of any company that would find this acceptable.

Desired Settlement: I expect to receive a refund immediately.

Business Response: We sincerely apologize for the delay and inconvenience.  The refund was completed on 5.27.15 back to the original payment method used on the order.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, no shipping charges were included in my refund.

Regards,

**** *******

6/1/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I placed an order on March 26th for multiple things, including Mizuno Youth Baseball pants, which was needed for my sons' baseball season which was to begin in two weeks. I was told the order would ship, however, was then told that the pants were on backorder. After one month of still being on back order, we needed to cancel the order due to desperately needing them. We ordered from another company without any problems. However, when we tried calling the company multiple times to cancel the order, we were on hold for an absurd amount of time without reaching anyone. We then sent three emails specifically stating that we wanted to cancel the order without any response back from the company. And two weeks ago, the pants arrived and our credit card was billed. We have since tried to call again to get a return label and have been on hold for hours. I am NOT paying an additional $5.95 for UPS return shipping or pay to have it insured with my money when they never should have been shipped in the first place. So... how do I get a return label from this company when they will not respond to phone calls or emails???

Desired Settlement: I want a return label and for these pants to be refunded the correct amount within 5 days of the company receiving them back.

Business Response: We sincerely apologize for the delay and inconvenience you experienced.  A prepaid shipping label will be sent to the email address on this claim today.  Once the product has been received at our facility it will be promptly refunded.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** ****

5/30/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Team Express Internet posted a charge for $39.88 on my credit card March 11, 2015. They usually don't charge a credit card until the item ships, in this case the item was a pair of boys cleats. Then on March 20, 2015 Team Express Internet charged my credit card again for the same $39.88. We had to return the cleats because they were too big for my son. On March 24, 2015 we received a return from Team Express Internet on my credit card. I then tried to call Team Express on several occasions at 800-937-4824 from their bill and 1-866-******** from their website. The phone would ring for minutes and then click and ring some more before hanging up. Since I was unable to reach the business I disputed the amount with my credit card company and received a credit on March 24, 2015. This made things correct again. Well now they have rebilled me for the purchase on March 20, 2015 and it posted on my credit card on May 7, 2015. I have once again disputed this with my credit card company and I will be changing my credit card number because of this.

Desired Settlement: For Team Express Internet to credit me back the $39.88 and to quit charging my credit card because we will never purchase from them again!

Business Response:

We sincerely apologize for the delay and inconvenience you experienced with your order due to our recent computer system conversion.  Our accounting department did indeed find a second authorization on 3/20/15 in the amount of $39.88 and that amount was refunded on 5/19/15. 

Again, we're very sorry for the delay in getting that duplicate charge back to you.  If you have any additional questions, please let us know.

Best regards,

****

Team Express Customer Service 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** ********

5/30/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered softballs from this company on 4/28/2015 and was charged on 4/28/2015. I received a receipt via email stating that I would be informed when the product would be shipped. On 5/5/2015 I sent an email to customer service asking for an update on my order. I was sent an email stating that it would be 7-10 business days until they could answer my email. I haven't heard from the company since. I have called customer support two different times, only to be put into queue, waiting to talk to a human. I am on hold as I am typing this complaint...I am 25 minutes into the hold. Weeks after placing this order, I read on a softball online forum, that it took one family 2 months to get their product. This company is obvious has customer service issues.

Desired Settlement: Just give me my money back. I will find the same product else where.

Business Response:

We sincerely apologize for the delay and inconvenience you experienced.  At this time the order has been cancelled per your request.  A refund request has been sent to paypal.  The credit should be applied to your account within 3-5 business days.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

The BBB is a great organization and I am happy that it exists, there are times that the consumer has no other option.  

Regards,

********* ******

5/30/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I purchased items from this company on March 16, 2015. Order # ***********. I did not receive my order until April 6th, at which time I refused shipment and sent orders back. Order came in 5 separate packages. Returned ALL packages and it shows on their website they received all five packages back between April 9th - April 15th. I have tried to email and call with no answer. I have demanded a refund in my emails. No response. No refund. My next step is to contact my back and file fraudulent charges against them for keeping my money and my merchandise! Absolutely ridiculous! This was an $150+ order and I want my money back now!

Desired Settlement: I would like an apology along with a complete refund, including shipping for the crappy customer service I have received during this entire situation!

Business Response:

We sincerely apologize for the delay and inconvenience you experienced with your order.  As of 5/13/15, it appears your account has been credited in full; all returns have been processed.

Please let us know if we can assist you further.

Best regards,

**** **
Team Express Customer Service

5/30/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: Ordered 1softball bat over 2 weeks ago. I have not received any communication on it's delivery. Nobody I have ordered from has taken this long to deliver. If the bat does not arrive this week I want My money back. I was on phone for over an hour waiting and sent email. Complained to PayPal and still no response.

Desired Settlement: I want the bat this week or my money back this week. Throw in a Detroit Tigers hat and I will be happy and order from you again. Thank you, *****

Business Response:

We sincerely apologize for the delay and inconvenience you experienced with your order.   Per your request, we have canceled your order and refunded your PayPal account.  If you have any additional questions please let us know.


Best Regards,

****

TeamExpress.com
Customer Service

5/30/2015 Guarantee/Warranty Issues | Read Complaint Details
X

Additional Notes

Complaint: Ordered 6 difference items from this company. All of them arrived weeks after I was told they would arrive. Returned some of the items because they were shipped so late. It's been a month since they were returned and they have still not credited my credit card. They never answer their phones or respond to emails.

Desired Settlement: Refund my card in full for the items that were returned.

Business Response: We sincerely apologize for the delay and inconvenience you experienced.  The refunds were processed separately, in the amounts of $54.95 and $109.90 on 5.26.15 back to the original payment method used on the order.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
However, our league will no longer do any future business with them due to their inability to run a business.  

Regards,

**** ******

5/30/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: The order was placed March 9, 2015 and i requested to cancel the order numerous times both by phone and email. No response was made from the comany to cancel my order, and nearly two months later the order was shipped despite my request to cancel.

Desired Settlement: Full refund of shipping charges and cost of product as well as a paid shipping label to return the product.

Business Response: We sincerely apologize for the delay and inconvenience you experienced due to our recent system conversion.  We appreciate your patience and understanding as we work to return to our normal shipping and service standards. 

A label was emailed to you today to return the order and I've requested the shipping be refunded as well.  Once the order is returned to us, the credit will be put back to the original form of payment. 

Again, we're very sorry for the trouble you had in reaching us.


Best Regards,

****

TeamExpress.com
Customer Service

 

5/30/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered a bat bag, some baseball cleats and some coldweather shirts on 3/3/2015 and the order was paid for via my credit card. Everything per the web site was in stock and was to ship out within 1 business day since the order was placed at 4:00 pm CST on 3/3/2015. I sent an email requesting an update on 3/12/2015 since we had not received anything. Have not gotten a response to the email as of today 5/5/2015. Complained about the issue on Twitter that night on 3/12/2015. Got tracking informaiton on everything but the bat bag (most expensive item ordered) on 3/13/2015. Received the cleats and the shirts and have had no problems with them. On 3/29/2015 was asked by Team Express to review all items ordered even though I have not gotten the bat bag. Have called all of the phone numbers for the company but all they do is ring and are never answered. Sent another email on 4/14/2015 asking for an update on the shipping for the bat bag. Item has been showing as in warehouse since about 4/5/2015 if not earlier. Have sent messages to them via Twitter and Facebook but still no response. I am now going to me bank to report the order as fraud, as the company recieved payment for everything on 3/4/2015 but is refusing to send the bat bag.

Desired Settlement: I would like to get the bat bag that was ordered.

Business Response:

We sincerely apologize for the delay and inconvenience you experienced due to our recent system conversion.  The bags have just arrived in our receiving department and our warehouse manager just pulled yours out and is shipping it out today via Next Day Air.  You should have this bag early next week.

Best regards,

****
Team Express Customer Service

5/30/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered online and never received an order confirmation, and when signing back online their system did not recognize my email or password, so i called several times and could never get anyone, so I assumed the order never went through. Then a few weeks later I had two charges on my debit card, but no email or tracking information for the product. I then called several times again and kept getting a message "due to a software change there is an increase of calls and wait time can be long". I would then get a message that said there were 50 some people waiting or next time it was 40 something...but never did anyone answer. I held one time for over an hour and another time for 40 some minutes and then I was disconnected. I got on their website and contacted them through email and was sent an auto response saying "due to recent updates they had high email volume and to give them 7-10 days to respond. They sent a inquiry #, for further inquiry, which does me no good when they won't answer the phone or emails. It has been 13 days since I received the auto response and 22 days since our account was charged and we still have no product!

Desired Settlement: We have since had to order the product from another vendor as they were needed for the current softball season. The total of the order was to be $195 plus change and we have only been charged $27.95 and $55.90. I know that it is possible for them to charge our account an additional $112 something, since we used our debit card and "agreed" to the purchase, by placing it online. I would like to have our debit card credited for the amounts that they charged and i would like to report them.

Business Response:

We sincerely apologize for the delay and inconvenience you experienced due to our recent computer system conversion.  We show that 3 of the Majestic Home Plate Tech Fleeces shipped and were received and signed for by people at the front desk.  If you look at UPS tracking number ******************, you will see that it was delivered on 4/15/15 and signed for by ********.  UPS shipment ****************** was delivered on 4/21/15 and signed by *********.  We have only charged you $83.85 for 3 of the shirts.  The others are on back order and will ship on receipt unless you ask us to cancel the remaining shirts.

Again, sorry for the delay in getting the order to you.

Best regards,

**** **
Team Express Customer Service

5/29/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I placed an order for baseball pants and paid for expedited shipping. The website said due to a system change, orders would be delayed by a few days. SIX WEEKS LATER I finally received the pants after NUMEROUS phone calls to the company (2 hour hold time, who has time for that?), and numerous emails (never received response). Unacceptable business practices.

Desired Settlement: Demand a refund of: Total Merchandise: $14.95 Total Shipping: $9.95 Order/Credit Card Total: $24.90

Business Response: We sincerely apologize for the delays and inconvenience you experienced with this order.  At this time we are issuing a prepaid return label to the email address listed on this claim.  Once the pants have been received at our facility they will be promptly refunded, including the original shipping charge.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

Business Response: We sincerely apologize for the delays and inconvenience you experienced with this order.  At this time we are issuing a prepaid return label to the email address listed on this claim.  Once the pants have been received at our facility they will be promptly refunded, including the original shipping charge.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response:

Good morning, 

My complaint is not resolved. I had waited for a refund, which they finally refunded PARTIALLY this week. They had said they'd refund the product AND shipping and they only refunded the product price. I need a refund for the shipping as well. 

Please reopen this case!

thank you,

******* **********

*************@gmail.com

 

Business Response: We sincerely apologize for the delays and inconvenience you experienced with this order.  Since the pants were returned, I have requested our accounting department issue a refund today for the shipping you originally paid; you should see that credit within the next couple of business days.  Please let us know if you have any additional questions.

Best Regards,


****

Teamexpress.com Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me so long as I receive the refund within the next 5 business days.

Regards,

******* **********

5/29/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered merchandise from the softball.com website. I waited a week and continually checked the status of the glove, all the time it showed as being "in processing". After 9 days of waiting, I again checked the delivery status and it showed to be back ordered. I was never made aware that the glove was on backorder by the company. I sent an email to their customer service department asking for an item of equal value to be shipped or to have my money refunded. It was not long after that I noticed the charge to my account was gone. I assumed the issue was resolved. This past week my account was charged again, while the glove is still on backorder & I was never notified. I have yet to hear any real response to my email, as I only get a general receipt notification. I sent another email this week letting the company know that they must cancel the order, that I do not give them permission to continue to charge my account, & that I would be filing a complaint with BBB. I have tried to call the company multiple times but all you get is a recording & no matter how long you wait on hold no one ever answers.

Desired Settlement: I want them to cancel the order & stop charging my account, along with an acknowledgment of wrongdoing.

Business Response:

We sincerely apologize for the delay and inconvenience you experienced.  At this time the order has shipped via UPS tracking # ******************.  If you would prefer to return the glove we will provide a prepaid shipping label to return the item.  Once the item is received we will process a credit for the product and shipping charge.  Please let us know how you would prefer to proceed. 

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: Complaint: ********

I am rejecting this response because:
I asked, in 2 different emails to their customer service department, that this order be cancelled. It should have been cancelled long ago, but I guess since no one reads the customer service emails, there was no way for that to happen. Two months is an unacceptable wait time for any order. This company has NEVER communicated with me until now. So now I have to wait to get this glove and then wait even more to get my refund. It's just completely & utterly ridiculous. 


Regards,

******* ***********

Business Response: We sincerely apologize for the delay and inconvenience you experienced.  The UPS site indicates the glove was delivered to you on 5/20/15.  Unfortunately we cannot process a refund till we receive the item back in our warehouse.  If you would like to return the glove we will provide a prepaid shipping label to return the item.  Once the item is received we will process a credit for the product and shipping charge.  Please let us know how you would prefer to proceed. 


Best regards,

****

Teamexpress.com Customer Service 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* ***********

5/29/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Trying to cancel order , no contact by email or phone .

Desired Settlement: Refund

Business Response: We sincerely apologize for the delay and inconvenience you experienced with this order.  At this time the order has been cancelled per your request.  A notification has been sent to ****** to release the funds back to your account.  This should be received within 3-5 business days.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** ********

5/28/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: On April 17th, 2015 I ordered two fastpitch bats for my daughter for $390. Upon ordering I was told I would receive the bats in 3-5 days. It is May 4th and I have received nothing nor can I get this business to pick-up the phone or return an email.Order Status & HistoryView and track current and previously-placed orders. Order Number:#************* Entry Date: 04/17/2015 13:55:22 Order Total:$390.00

Desired Settlement: Either refund my $390 or send the bats I ordered. This is the 2nd complaint I have filed (separate issue) against this company; ready to take my business elsewhere.

Business Response: We sincerely apologize for the delays and inconvenience you experienced with this order.  At this time both bat has shipped via UPS tracking numbers # ****************** and ******************.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

5/27/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I had a product that was back ordered and tried calling to cancel it, but after being on hold for 30 minutes I sent an email canceling the order. 3 weeks later I receive an email informing me I could not cancel the order because it had just shipped. I have tried to call them to return the item but can never get a live person and none of my emails have received an answer.

Desired Settlement: Take the product back at no cost and issue a refund.

Business Response: We sincerely apologize for the inconvenience.  A prepaid UPS return label will be sent to the email address listed on this claim today.  Once the product has been returned to us it will be promptly refunded to the original payment method on the order. Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Even thought they made the transaction more difficult then it should have been.

Regards,

**** ****

5/26/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered two shirts (order # ********) at 29.95 each and was charged for two shirts (sub total $59.90 + 6.95 shipping Total charges of $66.85) from Team Express. One shirt was delivered shortly after the order with an invoice that stated only one was ordered. The invoice list a backorder column that has 0 items on backorder. I emailed Team Express on 4/19/2015 with my issue and have yet to receive a response. I tried calling them on April 26, 2015 and was placed on hold for 20 minutes. In my email I asked that either the second shirt be delivered or my account be credited for the non delivered merchandise.

Desired Settlement: I prefer not patronising businesses that treat customers in this fashion and for that reason I would like to have my account credited ($29.95) for the non delivered merchandise.

Business Response: We sincerely apologize for the delay and inconvenience you experienced with this order.  At this time the UA long sleeve in gray has been cancelled per your request.  A refund in the amount of $29.95 will be issued today, and will be visible on you amazon account with 5 business days.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: Complaint: ********

I am rejecting this response because: I just reviewed my account information online and a credit has not been issued nor is one pending for the claimed amount.  

Regards,

***** ********

Business Response: We apologize for any confusion, but our records indicate that $33.42 (one-half) of your order was refunded to your Amazon account on 5/4/15.  Please take a second look and let us know if that's not the case, but all our records indicate that the refund went through successfully.

Best regards,

**** *
Team Express Customer Service

5/26/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I ordered some baseball cleats and gloves for my son, several days went by and I did not recieve any notice about order being processed. I tried calling and have tried calling several times since I can not get ahold of any one! I emailed them and told them to cancel the order because I needed the equipment and had no idea when they were going to send order. Almost a week after I told them to cancel they then sent a notice of shipment on its way. No one has addressed my requests. I told them I would return product to sender when I recieved the package still no response. I have not opened the packages, I want to return them but want to make sure I get my money back in the process. No one will talk to me.

Desired Settlement: I want some one to talk to so I can confidently return my merchandise and have money paid refunded to me.

Business Response: We sincerely apologize for the delays and inconvenience.  At this time a prepaid UPS return label has been sent to the email address provided on this claim.  Please return the products using the label at no cost to you.  Once the order has been received at our facility the credit will be processed within 24-48 business hours.  We will issue a refund for all items returned.  Again, we apologize for the inconvenience.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response:

I just wanted to let you know that I do not consider this closed yet as I have not had my money refunded back to me. Team express did respond with a shipping label which I have used and now waiting for my refund. #********

******** ******* 

Business Response: We sincerely apologize for the confusion.  The original order amount was never captured from the card, as a result the total was captured and refunded in our system yesterday.  Again, we apologize for the confusion and inconvenience.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

5/26/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: On April 4, 2015 I ordered a bat for $349.95 with $11.95 shipping. Before I placed the order, I did see the "Important Note" advising that they were currently updating their system, and that shipments may be delayed 3-4 business days from date of order. It was been 9 days since I placed my order, and my order status still indicates "In Warehouse". I have also tried call 2 different customer service phone numbers, and after many rings, I am disconnected. Now, after seeing all of these complaints, I no longer have any faith in Team Express and do not want to do business with them again. I am a long time customer, and have never had any problems with them until now. The reason I am ordering this bat is because my daughter's bat broke. She is nearing the end of her high school season, and has been borrowing a teammate's bat, but I wanted to make sure she had her own bat before the season ended so that she would be sure to have her own bat when her club season starts. I wish I saw all of these complaints before I made my order, but being a long time customer, I didn't see the need to check. But it now appears that filing a complaint with BBB is the only way Team Express will respond. I am so sadly disappointed with this company. They have supposedly been upgrading their system for sometime now, so you would think everything should be working the way they intended by now.

Desired Settlement: I want to cancel my order and have the full amount refunded back to my Paypal account immediately.

Consumer Response:

I returned the bat on my own almost immediately after I received it, on or about April 24th I have not received a refund yet.

 

Sincerely,

******* *****

Business Response:

We sincerely apologize for the delays and inconvenience you experienced with this order.  I checked with our accounting department and had them issue your refund today.  Those funds should be back in your account within 1 business day.  We apologize for the inconveniences.  Please let us know if you have any additional questions.

Best regards,

****

Team Express
Customer Service

5/26/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I placed a team order from our Baseball Team back in February, received notice that they were on back order after that Team Express went through a software update to their shipping software. I sent a couple of e mail requests for information to customer service and received a generic response back saying that it was received and then another generic response about shipping instead of addressing the issue. I then sent a cancellation request since during the time via e mail to customer service after trying to call numerous times and it either ringing or busying out or just disconnecting. Tried 800 number and direct number only to get the same result. within the last week I know receive e mails saying items that I needed cancelled are now shipping and our team account is being charged and now overdrawn without even hearing back from team express. I since tried to contact them again this morning only to have phone ring for over 5 minutes before I gave up. Plus the items that are shipping are going to an old address and not on the one of the original order so I have had to contact UPS to get items held just so I can try and send the items back. Very frustrating. Order Number was ***********?, any help would be great.

Desired Settlement: I need to get the items returned and an immediate credit for items in addition to th $60 in overage charges from our team account.

Business Response: We sincerely apologize for the delay and inconvenience you experienced with this order.  At this time we will be issuing a pre paid return label to the email address listed on this claim.  Once the product has been received back we will expedite the return to the credit card on file.  The return will be processed within 24-48 hours of receipt back to us, and the credit should be visible within 3-5 business days.  Again, we apologize for the errors that occurred and inconveniences it may have caused.  Please let us know if you have any additional questions.


Best Regards,

*******
TeamExpress.com
Customer Service
?

Consumer Response: Complaint: ********

I am rejecting this response because:

I only received part of the shipment the youth large shirts but was still charged for the mediums and never receieved a shipping notice so I don't know when they shipped and if they did where they shipped to, and if it was to the address that was **** ** **** then I will never receive them.  The order had the correct address but I have had to spend a lot of time with UPS just to even get the large shirts as I at least had the tracking number.  Someone needs to call me ************ as you can still not get through on the customer service line. 

Regards,

*********** *******

Business Response: We sincerely apologize for the inconvenience.  Our records show the 9 mediums were shipped on 3.30.15 via UPS tracking # ****************** and delivered on 4.1.15 to **** ** **** ** ******** ***** ** ******  Since the items have not been received we will file a UPS claim.  Would you prefer replacements or a credit back to the card at this time?  We currently do not have stock in the medium shirts but they are on order expected within 4 weeks.  Please let us know how you would like to proceed.  Again, we apologize for the inconvenience.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: Complaint: ********

I am rejecting this response because: Please make sure that they credit the card and cancel any orders and credit that back as well.  The UPS tracking number I never received, and that went to the wrong address. the **** address was old and my records were updated when I placed the orginal order.  I need credit for both shipments for the full amount that was charged to be satisfactory!  The fact that this order was attempted to cancel during March and the fact that they still shipped and nobody has contacted me except on here is truly unacceptable.  Credit my account for the order and money our team is out due to the incompetence. 


Regards,

*********** *******

Business Response:

We sincerely apologize for the inconvenience.  The refund was done yesterday and issued back to the original credit card on the order.  Please let us know if we can assist you further.

Best,

**** **
Customer Service
Team Express

5/26/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered and paid for an item from this business 3-4-15 and have yet to receive my item. I have tried calling several times with no answer. The automated phone system tells you there are 60+callers ahead of you and will get down to about 30 and it disconnects. Also I have sent several emails and get an automated response that someone will be in contact within 7-10 business days. That has not happened either.

Desired Settlement: I prefer they deliver my item or send me a complete refund and I also wish for a formal apology.

Business Response: We sincerely apologize for the delay and inconvenience you experienced with this order.  We are currently expanding our systems and adding additional resources to better serve our customers.   At this time we are unable to ship the Under Armour jacket due stock availability.  We do not have an expected date from Under Armour at this time.  Per your request the order has been cancelled and a full refund in the amount of $71.90 will be returned to your account within 3-5 business days.  If you do not see the refund after 5 days please let us know.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* *******

Consumer Response: Complaint: ********

I am rejecting this response because: 

I still don't have my refund! They said 3-5 business  days. After 5 days contact them. I tried that and it put me on hold and said 56 people in front of me. I just want my refund. 



Regards,
******* *******

Business Response: We sincerely apologize for the delay in getting that refund done.  It appears the money was put back onto your PayPal account on 5/13/15.  If that is not the case, please let us know.

Again, very sorry for this delay.

Best,

**** **
Team Express Customer Service

5/26/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: Order #***** non-delivery. Ordered on 2/5/15 under a team order for South Lyon Thunder 12u. We were told that they would be shipped in two weeks. It's now 3/24/15 and still no shoes for my son. As everyone else has stated in their complaints, phone numbers and email requests are to no availability. I ordered the Red New Balance men's 2000v2 low molded size seven shoes for my son as a team order shoe because we are traveling to Cooperstown this summer and want all of our sons to have matching shoes to go along with their uniforms. I have already been charged for them on 2/5/15. I spoke to a person named "******" in customer service on 3/16/15 (yes hard to believe but after several hours of letting the phone sit on hold I actually spoke to a human) ****** said on 3/16/15 that his report showed that my shoes were on the truck and waiting to be shipped out and that I should look for them on 3/18/15. Well ****** and Team Express, here we are on 3/24/15 and still no shoes, I find that response to have been nothing more than a lie at this point in time. To make things worse, I can no longer find these team shoes in the color and size that my son needs because of Team Express' lack of integrity and lack of professionalism. Additionally, to find a shoe that "somewhat looks like the ones I had ordered" I have to pay an additional $25 dollars. My son is devastated that he is going to be the "one" without the team shoes, thanks Team Express for ruining the season for my kind-hearted 11 year old son.

Desired Settlement: Delivery by 3/27/15 or you find my son these shoes personally. If you can't be professional about this I want a full refund and a store credit for the amount I have to pay for new shoes because it's your problem to resolve not mine.

Business Response: We sincerely apologize for the delay and inconvenience you experienced due to our recent system conversion.  We appreciate your patience and understanding as we work to return to our normal shipping and service standards. 

I understand from the sales rep, ***** ****, that you have spoken with him and worked out the issue with the back order on the cleats you ordered. 

We appreciate your patience and understanding as we work to return to our normal customer service and shipping standards.  Please let us know if you have any additional questions.


Best Regards,

****

TeamExpress.com
Customer Service

Consumer Response:

Thank you for your prompt response.  Yes, I would like to re-open complaint ID ********.  Team Express has not met any attempt to resolve this matter.  I am presuming they are headed for bankruptcy with their actions.  My order # ***** which you have on file as originally purchased in February has continued not to have been shipped to my residence.  ***** **** who is the last person I have spoken too assured me prior to April 15th that I should have my order and if not, he would be in "constant communication with me along the way."  It's been another month since we spoke and still nothing.    I am over and done with their shady business practices and at this point want my charge of $58.95 credited back to my account asap. 

 

Thank you so much.

 

******* *******

Business Response:

The shoes are still on back order but we can cancel and refund Mr. *******'s account.  I've spoken to ***** ****, the sales rep, and he will contact Mr. ******* to get his credit card number (we don't keep them on file) so that we can issue the refund.  If Mr. ******* will call ***** at his direct number of ***** ******** and provide the credit card number, we will cancel and refund.

Best regards,

**** *
Team Express Customer Service   

5/26/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: This complaint is in reference to order # ***********. Nine items were ordered in April 2015. Four of those items were received within a week. After checking on the www.baseballexpress.com web-site, I noticed that the other five items were back-ordered. As these were the items I needed the most, I wanted to cancel this order. Beginning April 29th, 2015, I have called Baseball Express/Team Express multiple times each day. No one has ever answered the phone. I am put on hold with a message that says, "There are 54 customers ahead of you." I have waited up to two hours for someone to answer, and no one ever has. In addition to calling for over 15 days, I have also sent multiple emails. Their website states that emails may take 7-10 days for a response. I have yet to receive a response, and my first email was sent 15 days ago. I am frustrated that Baseball Express/Team Express does not answer the phone, return emails, or notify customers of delays in orders. Since the products were needed by May 8th, I have no use for them now.

Desired Settlement: I would like a full refund for the products not delivered (4 mesh equipment bags and 1 Bat Pack).

Business Response: We sincerely apologize for the delay and inconvenience you experienced.  At this time the 4 mesh bags and 1 bat have been cancelled per your request.  These items were not charged to your credit card, as we only bill upon shipment.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service  

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, I want it known and published on the BBB web-site that this company never once responded to me personally after four emails and over 15 phone calls. At the time of this writing, over 33 days have passed since I first contacted Baseball Express. This company's business practices should be investigated by the Attorney General's office in the state of Texas. As a high school baseball coach and board member for a large little league organization, I will never again recommend Baseball Express to any player, coach, or parent I have contact with. I am accepting this resolution because it is my only option as they are refunding the money, but more investigation is needed into this company's poor business practices.

Regards,

***** *****

5/26/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I ordered an item from Baseball Express online (order# ********). When it was shipped, I only got half of the order (a belt was not included). I tried calling the customer services line about a dozen times over the next month. Each time I would have somewhere between 20-100 people "in line" ahead of me (they must be outsourcing customer service to a third party). I've also submitted two customer service tickets online and have never heard back from them. I'm unsure at this point how to get my money back.

Desired Settlement: I'd like the item amount: $9.95 + the $6.95 for shipping refunded to me.

Business Response: We sincerely apologize for the delay and inconvenience you experienced.  The belt ordered is currently on backorder and expected shortly.  If you would prefer to substitute or cancel the item please let us know.  You have not been charged for this item as we only bill upon shipment.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** ******

5/23/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I made a purchase with Baseball Express on April 17, 2015. I have yet to receive my product. I have made several phone calls with the average wait to speak with someone is 1 hour and 30 minutes. I have spoken with two people, but there were unable to advise me of anything. I have sent several emails, but have yet to get a response. I have responded through social media, but my comment was removed and I was blocked from the site. Based on all the other comments, this is an ongoing business practice of Baseball Express.

Desired Settlement: I would like to receive my product that Baseball Express has already charged me for.

Business Response: We sincerely apologize for the delay.  Your item has been shipped from Rawlings via Next Day Air service.  The UPS tracking number is ******************.

Best regards,

****
Customer Service
Team Express                   

5/22/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I returned merchandise to the company for a refund of $ 551.51 They charged my credit card $32.50 on 3/16/14 for the return shipping fee so I know they received this merchandise. When credit was still not received to my credit card I tried numerous times to reach the company by phone. But was left on hold for hours at a time and often disconnected. I did reach them On 4/13/14 after being on hold for 2.5 hours. They confirmed they received the merchandise and would rush my credit since it been so long. They said shipping and billing were in different offices. I have tried numerous times to call back but the phone only rings after initial message.

Desired Settlement: Refund to my credit card. Warning to others that this is not a company to deal with poor customer service!

Business Response: We sincerely apologize for the delay and inconvenience you experienced, due to our recent system conversion.  We appreciate your patience and understanding as we work to return to our normal shipping and service standards. 

I checked with our accounting department and found that the credit was issued back to your original pay method on May 19, 2015.

If you have any additional questions please let us know.


Best Regards,


****

TeamExpress.com
Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* *****

5/22/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered 2 necklaces for my son's birthday present on 3/8/15. Today is 5/8/15, and I have not received the necklaces. I have 5 emails going back and forth between Team Express and myself and still no resolution. I've requested my money back, and not received it. I've requested my products, and still not received them. I keep getting automated email responses, but no resolution. When I call their Customer Service number, it just rings repeatedly. I will tell everyone NOT to EVER order from Team Express.

Desired Settlement: Products received or money back -- either one, but it needs to happen immediately!

Business Response:

We sincerely apologize for the delay and inconvenience you experienced with your order.   Per your request, we have canceled your order and you have not been charged.  We only charge for items when they ship out, and since the necklaces didn't ship, we never charged you for them.  If you have any additional questions please let us know.

Best Regards,

****

TeamExpress.com
Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** ******

5/20/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I placed an order for a pair of cleats and several other items on March 27th. I was informed via a banner on their webpage that there was a 3-4 day delay in shipping. When I was finally able to get through on April 10, 2012, after being on hold for over 2 hours, I was told that my order would ship out within the next couple of days. Later that night I received an email that everything had shipped EXCEPT THE CLEATS! I have now made several more calls and left several messages, and still do not have the cleats and it is now April 30th. The cleats are still available on their web site, so I am baffled as to why they have not shipped.

Desired Settlement: I would like the cleats. My son had a pair of the same ones last year and just needs a bigger size. I would also like them shipped express (overnight or two-day) due to the time frame in which it took to receive them.

Business Response: We sincerely apologize for the delay and inconvenience you experienced.  At this time the shoes have shipped.  We were unable to fulfill your request of an expedited shipment method as the delivery address is a P.O. box.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: Complaint: ********

I am rejecting this response because:

I'm happy that the cleats have finally shipped, however, you never tried to contact me to get a physical address in order to expedite the shipping. I provided a contact number when the order was placed and it was also available through this complaint. It's just another example of very poor business practice on part of Baseball / Team Express.  

It's also a little puzzling that the rest of the order was priority shipped and it was shipped to our post office box. 

Regards,

****** ***

Business Response: We apologize we did not contact you.  If this situation arises again we will take all measures to obtain a different shipping address.  Please let us know if you have any additional questions.

Best Regards,
*******
TeamExpress.com
Customer Service

5/20/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I placed an order with team express on April 7 th 2015 for a pair on turf shoes my order number was ******** which I received in a responsive email immediately .OnApril 13 th I called to see if there was any way I could or the company could track my package I was on hold as the 68 Th caller I also emailed them with my correct information and received a responsive email that said they will email back within 7-10 business days . This process continued on the 14 th 15 th 16 th 20 th and the 21 st . When I check my order through their web site all it says that it is in the ware house the original expectant day was 7-10 business days from order date all I want is some sort of response I have no other way of getting in touch or have some one call me back from their company

Desired Settlement: An email with an apology my merchandise within a prompt time and a phone call with an explanation

Business Response: We sincerely apologize for the delay and inconvenience you experienced with this order.  The trainers will be shipped today.  We have upgraded the shipping to 2nd day air at no additional cost for the delay.  Again, we sincerely apologize for the inconvenience.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: Complaint: ********

I am rejecting this response because: I am still waiting for a response to my previous emails also to be no less than the 50th caller is utterly ridiculous this is not a way to conduct your business. For a month I have been told the same response of a recent software change that email and call volume would be great well it has been a month and the same recording comes up

Regards,

******* ******

Business Response: We apologize but we are still feeling the effects of our conversion.  Is there a specific concern we have not addressed?  Please let us know so we may promptly address it. 

Best Regards,

*******
TeamExpress.com
Customer Service

5/20/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: on 3/8/15 placed order # ******** for three items. 1 sku ************ louisville slugger xeno fast pitch 13 inch softball glove price 79.95. 2nd item sku # *********** wilson womans nylon spandex sliding shorts one size medium one size small 4.88 cent each. total receipt 89.71 cents. On 3/20/15 $9.76 was deducted from my checking for item #2 above the two shorts, and we received those items. However on 3/18/15 an unathorized transaction of $59.95 was also taken out of my account from this company. Called company on 3/21/15 and spoke to ******. She spoke to her supervisor ***** and stated to me that he would have to speak to their accounting department on Monday. She stated yes she can see they took out $59.95 from my account. She stated that they switched computer programs and that other peoples orders got withdrawn from the wrong bank accounts. She stated she would email with follow up as the wait time was over one and half hours. on 3/27/15 called and spoke with **** and told her above. She spoke with her supervisor ****. **** stated that she sees the notes from ****** and *****, but ***** was not in this day and that he is the only one aware of what the accounting department said. Told her to cancel the order for the louiseville slugger glove as ****** had told me they didn't even know when it was leaving the factory or when they would be getting them in, let alone when we would get it. **** cancelled order # ***** as the original order # changed as well with computer change. **** stated she would email as well as phone call again took 112 minutes. Today is 4/20/15 and I have yet to hear from this company by phone or email which was confirmed correct in their records. I also have not received any credit to my account for the amount of $59.95 that was taken out for apparently someone else's order from what ****** originally said.The order for the glove I original made and cancelled on 3/27/15 with **** was for 79.95 not the 59.95 they took out of my account unauthorized for what reason I am not aware. Originally ****** stated it usually takes 3 business days to credit my credit card. we are going on two months without resolution.

Desired Settlement: I want the $59.95 returned to my checking account with debit card information that they have on file and notified by phone and email that they have done so. I also want them investigated because one of the coaches of my daughters team had a similar issus with them as weill this year. I do not want this happening to anyone else.

Business Response: We sincerely apologize for the delays and inconvenience you experienced with this order.  It appears there has been some confusion regarding Ms. *******'s account.  She has placed two orders with us.  The first order ******** was placed on 3.4.15 in the amount of $59.95 for a pair of Verdero cleats size 10.5.  They were shipped on 3.16.15 via UPS tracking # ******************.  The second order ******** was placed on 3.8.15 in the amount of 89.71.  Unfortunately, the glove ordered was not available and was cancelled.  This was not charged, as we only bill upon shipment.  The remaining two items were 4.88 each and were billed as they shipped on 3.16.15 via UPS tracking # ******************.  Ms. ******* was only billed $9.76 for this order.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: Complaint: ********

I am rejecting this response because:
Never did I order cletes or shoes for the $59.00. I have my original order invoice. I can scan and send. Nor did I receive any cletes. The company should track their tracking number and see that those clrtes they are claiming I ordered were not delivered to my address. I was charged that 59 out of my bank for an order that was never mine. I had one order for the said glove that got canceled because they couldn't get stocked and the two shorts which I was also charge for but received. This company admitted their computer system took money out of peoples accounts for orders that weren't even theirs. I demand further investigation into their mistake and want to know where to send my invoices for proof. I was robbed of that amount. And apparently someone got some free shoes. 
Regards,

***** *******

Business Response: We sincerely apologize for the error.  Ms. ******* is correct there was an error in billing.  After further research another customer with the exact same name and a similar address did place the order causing the error.  At this time the refund int the amount of $59.95 has been issued.  Again, we sincerely apologize for this error.  The refund should be visible on the account within 5 business days.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

5/20/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered two baseball bats on 4/4/2015, one bat for each of my sons. One of the bats was delivered the following week. However, the other bat has never been delivered and the bats were both paid for and the money taken out of my account during the purchase transaction on 4/4/2015. My wife and I have both tried every contact number NUMEROUS times for Baseball/Team Express and we NEVER get any sort of answer, it just keeps ringing or it keeps going through the automated prompt.

Desired Settlement: All we are trying to do is get the bat delivered that we have already paid and been billed for almost a month ago.

Business Response: We sincerely apologize for the inconvenience you experienced.  Our records show that both bats were shipped via UPS tracking # ****************** and ******************.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

5/20/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Ordered two pair of baseball spikes on March 20, 2015 order # ********. Requested change to mailing address, via their customer service form on their website, got only an auto response saying they would respond within two days. They never did. I called their customer service number several times over the next few days. It rang endlessly a few times; other times it rang and disconnected me. One set of cleats was delivered about ten days later, to the original address, not the address I sent as a request for change on my order. No note as to why I only received one pair of shoes. I again contacted them through their website asking for an update- got no response, other than the auto-reply. Again called, only got endless phone rining, no answer. On 4/17 I again contacted Baseball Express, through their website customer service form, requesting cancellation of the order, specifically stating that I do not want the second pair of undelivered cleats. Again, an auto-response, but no response of any kind indicating that anything at all has happened with my order.

Desired Settlement: Acknowledgment that my order has been cancelled. Don't bother with an apology. It won't mean anything.

Business Response: We sincerely apologize for the delay and inconvenience you experienced. Per your request the remaining pair of cleats has been cancelled.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

5/20/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: We have already filed a complaint once and the company said the item was out of stock and they would send asap. However we have yet to receive the product AND my bank account has been charged AGAIN today!!! I cannot believe this has happened because we have ordered from this company before.

Desired Settlement: We no longer want the shirt! Please credit all money that has been deducted from our account.

Business Response: We sincerely apologize for the delay and inconvenience you expereineced.  The order has been cancelled per your request.  We apologize for the confusion, you were not billed again.  The authorization had expired and was reauthorized but the funds were never taken from the account.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

5/20/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: My nephew ordered $483 worth of baseball gear and it's been over a week and it's still "in the warehouse". Multiple other people have commented on their Facebook and Twitter about how it's been multiple months and still haven't gotten their order and the company won't answer phone calls or emails. They also continue to post deals on their social media trying to get people to spend more money, then delete people's comments once they try to let future buyers to beware.

Desired Settlement: I want a refund.

Business Response: We sincerely apologize for the delay and inconvenience.  The order was shipped complete on 4.29.15 via USPS tracking numbers # ************* and *************.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

5/20/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Ordered shirts for my baseball team in March. After placing the order I wanted to expedite shipping. Attempted contact with the company via phone. Numbers listed not in operation. Emailed company and got a ticket number with a promise of someone contacting me shortly. I emailed them stating I would not be paying for any items shipped after March 23, 2015. No one ever called. In April the order began arriving 1 shirt at a time. On 4-30-15 I called customer service number again, was #60 in cue after 1 hr 15 min got to # 46 in cue and was disconnected. During that phone all I got on the phone with my credit card company and am disputing all past and future charges with the company.

Desired Settlement: Stop all future charges. Pay for return of the unopened merchandise.

Business Response: We sincerely apologize for the inconvenience you experienced.  At this time the remaining open items on your order have been cancelled.  A prepaid return label has also been issued to the email address on this claim.  Once the product has been returned to our facility it will be promptly refunded back to the original payment method used on the order.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

5/20/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: After waiting over 2 months to receive product, we purchased the product from another vendor and returned the original order to Team Express once received. On 3/25, someone at Team Express signed for the returned package. On 4/7, the status of my order was changed to "processed" - indicating the returned product was received and back in their inventory. Today (4/27) I spoke to a customer service rep who indicated it would be "at least" another 10-15 business days before my refund "may" show up on my bank statement. They processed my payment from my online order IMMEDIATELY upon receiving the order. Not only did I have to wait over 2 months to receive the order, I had to re-order the product from another vendor. Now I've waited over a month for the refund, and they tell me it's going to be at least 10-15 MORE business days. They blame all of their poor customer service (both on the order and delivery end as well as the refund A/P end) on some conversion they've had with their computers. I've never seen such poor customer service, wait times when you call their service number - over an hour waiting just to speack to someone, and a wait time of 10 business days to receive an emailed response back.

Desired Settlement: Phone call and IMMEDIATE refund and we will NEVER do business with this company again.

Business Response: We sincerely apologize for the delays and inconvenience you experienced with this order.  At this time the refund in the amount of $54.95 has been processed back to the original form of payment used for this order.  Again, we apologize for the inconvenience.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

5/20/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered Football cleats on 04/17/2015 paid extra for early delivery and can`t get any response .

Desired Settlement: I would like my order plus a refund of the shipping .. Also some kind of contact from this company .

Business Response: We sincerely apologize for the delay and inconvenience you experienced with this order.  At this time the shoes have been shipped via UPS tracking # ******************.  A refund was issued today in the amount of $9.95.  It will be visible to the original form of payment within 5 business days.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

5/20/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: On March 24 I called their sister company to cancel an order of a baseball bat. On March 27 I was charged for the bat and trying to get ahold of the company was such a hassle. After finally calling 2 times to get a shipping label to process the return authorization, I finally received the email. I sent back the and they item was received on April 9th and it was signed for by someone named *********. Now it is April 16th and I still have not received my refund of $110.40... I am still waiting...

Desired Settlement: I want refund processed rapidly so I have the money in my account

Business Response: We sincerely apologize for the delay and inconvenience you experienced with this order.  At this time the refund has been processed back to the original payment method used on this order.  The refund will be visible within 5 business days.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

5/20/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I ordered my granddaughter a softball catchers glove in March and have never received it and I have tried to contact this company for a refund several times and can not get anyone to contact me. I have been put on hold for hours at a time and have had several electronic emails sent to me saying a representative will be contacting me but haven't heard a thing back from the company. I just want my money back on this product!!

Desired Settlement: I would like my money back so I can go purchase another glove for my granddaughter!

Business Response: We sincerely apologize for the delay and inconvenience you experienced.  The order has been cancelled, and you were not charged as we only bill upon shipment.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

5/19/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: In late November I ordered a pair of Under Armour baseball cleats for my son. Baseball Express shipped a pair with TWO LEFT CLEATS. I have tried repeatedly t0 contact them via phone and via their customer service inquiry report and have not received a response. The most resent attempt to contact them was on March 26, when I waited "in line" on their customer service line for more than an hour on two separate occasions without reaching a customer service representative. I completed a request for contact form that evening, and again a week later, and have received no response. During attempts to contact them over the past two weeks - via their 800 line, their 866 line, and the corporate office line, the phone either rings without pickup or, in the case of the corporate office line, goes to a voicemail and messages are not returned. There are other issues as well - items we ordered for which we received a cancellation notice, then were shipped months later (after we had already made a purchase elsewhere for the items we were told were cancelled), items backordered for months, inability to cancel an order after being placed even though it is on backorder….the list goes on and on.

Desired Settlement: My son would love to get the cleats we ordered for him. In lieu of that - and I am concerned that getting the product we ordered is NOT going to happen - I would like a full refund, including charged shipping costs. Because we were unable to get this situation resolved, I ultimately had to buy cleats from a local store at 3 times the cost of the cleats we ordered from Baseball Express.

Business Response:

We sincerely apologize for any confusion regarding this order.  However, our records indicate that Ms. ******** has placed several orders with us since the order on 11.28.15 including an order on 12.28.15.  This order had several calls from Ms. ******** to verify credit card information prior to processing.  At that time we were not notified that the shoes were incorrect, nor have we been notified prior to this notice.  We are happy to accept the shoes back for a full refund.  Please visit our returns page to create a label.  Once the shoes are returned back to us a refund will be processed.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response:

With regard to this case, it most certainly has not been resolved. I did not mention the mismatch shoes when I placed an order in late December because they had not yet been delivered.  Once they did arrive, I know now I should have immediately checked the box, but I've never had a problem with not receiving a pair of shoes that contain both a left and a right shoe. 

 

 I have continued to try to reach Baseball Express via their customer service number to discuss the refund, and the phone rings without pickup.  As noted in my earlier messages, messages left on the number of the corporate offices have never been returned.  

****** ******** ~ * ****** **** ~ ******* ******** ** ***** ~ ************ ~ **************@msn.com


Business Response:

Our records indicate that the shoes shipped out on November 30, 2014 and were delivered on December 5, 2014.  We are happy to accept the shoes back for a full refund.  Please visit our returns page to create a label.  Once the shoes are returned back to us a refund will be processed.  Please let us know if you have any additional questions.

Best regards,

****

Team Express Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I actually mailed the shoes and return form on Saturday, using the label generated by their returns system, with a request that I not be charged for shipping given the fact that I have been unable to get through to a live person to have a conversation and come to a resolution about the problem.  

Regards,

****** ********

5/19/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered some Nike shoes for my husband who is a coach and needed them for spring football. I paid extra for 5 day UPS shipping. It has now been 6 business days and the shoes are still in the warehouse. I want a full refund so that I can buy the shoes from Eastbay which is what I should have done in the first place. I would like a full refund to my credit card.

Desired Settlement: I just want a refund so that I can purchase the shoes elsewhere.

Business Response: We sincerely apologize for the delay and inconvenience you experienced with this order.  Per your request via phone on 4.30.15 the order was cancelled.  We did not bill you, as we only bill upon shipment.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

5/19/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased 2 boxes of baseballs and received the wrong ones. The baseballs were returned and received on 3/13/2015. I am still waiting for my refund.

Desired Settlement: Just refund the product

Business Response: We sincerely apologize for the delay and inconvenience you experienced.  We are unable to refund the order, as the payment method used on this order declined preventing us from capturing the funds.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

5/19/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: Like thousands of others, we have been scammed by baseball express. They are advertsising same day shipping.... We are still waiting for a february order. They will not answer calls or emails. We are stuck.

Desired Settlement: They need to stop lying to their customers. Answer your phones once ina while. I am even wondering if they are out of business and just screwing people.

Business Response:

We apologize for the inconvenience.  However, we do not show any orders for a ********* *********.  Please provide additional information so we may better assist you.

Best Regards,

*******
TeamExpress.com
Customer Service

5/18/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered several items on 4/16/15 all of which showed in stock on the website. However, only half of my order shipped and the packing list showed 2 items on back order. If you look on the website my back ordered items still show in stock. I e-mailed the company on 4/26/15 to ask when my other items would ship. I have not yet received a response. I have also tried to contact the company 3 times but after 30 minutes on hold with now answer from a representative, I have hung up. I payed with Paypal so they already have my money. My son's baseball season will be over in 1 week and it looks like he won't be able to use his new bat this year. He is very disappointed as am I.

Desired Settlement: I would appreciate the remainder of my order to ship immediately using a minimum of next day or 2nd day air.

Business Response: We sincerely apologize for the delay and inconvenience you experienced, due to our recent system conversion.  We appreciate your patience and understanding as we work to return to our normal shipping and service standards. 

At this time, it appears all items but the black Champro belt have shipped to you.  If you would like to cancel the item, please let us know and we will cancel and refund the money right away.  The belt is due in within the next week and will ship on receipt unless we hear from you.

Again, we're very sorry for the delays.

Best regards,

****
Team Express
Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** *******

5/16/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I placed an order on 2/21/15. All items were in-stock. I finally received one of two items ordered on 3/17/15 but have not received the balance of my order. I've sent 6 emails requesting assistance. I have received each time the same ticket number ******************** and a response that someone would be back to me within 24 hours.

Desired Settlement: I would like the balance of my order refunded to me.

Business Response:

We sincerely apologize for the delay and inconvenience you experienced with this order.  At this time the New Era cap have been cancelled from the order per your request on 4.22.15 via phone.  You were never charged for the cap as we only bill upon shipment.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

5/16/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: On 3/27 we purchased over 100 pair of baseball pants for our local little league. As of today 4/23 we have received maybe 15 pair of these pants. My credit card was charged the day that we placed the order. My credit card bill is due soon and I haven't even received the pants. I have tried calling numerous times, different times of the day. Only for the phone to keep ringing and ringing or for the message to say that I have 60 calls before me. My husband has sent 2 emails with no response. I have sent a fax asking for someone to call me. I finally did get thru to a person but all he could say was that he couldn't help me. First off, we should have been told if these pants were not available. 2nd they need to do something about customer service. I have 100 little league boys and girls starting a season on Monday and expecting new baseball pants and they aren't getting them.

Desired Settlement: I would like a phone call to update me on the status of the order and then I would like delivery of the order ASAP. It should not take a month to get standard gray baseball pants from a baseball company.

Business Response: We sincerely apologize for the delays and inconvenience you experienced with this order.  At this time the remaining Champro adult pants have been cancelled from the order.  They are currently on backorder.  The paypal account used for this order was refunded $482.69 today for the pants that were not shipped.  You should see the refund within 5 business days.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

5/16/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I placed an order with the company the item was on back order I ended up canceling the order a month after I had cancelled the order they shipped me the product and charged my credit card without my authorization after waiting on hold for over an hour I was told they would have the item shipped back to them which they did it has been over a week since that happened and I still have not received a refund on my money. I have been told that they do not know when I will receive my money back and that I can not talk to anyone in he accounting department to get this taken care of

Desired Settlement: I would like to receive my money back right away

Business Response: We sincerely apologize for the delays and inconvenience you experienced with this order.  At this time our records show the refund has been issued.  It should be visible on the account within 5 business days.  Please let us know if you have any additional questions.

Best Regards,

******* TeamExpress.com
Customer Service

5/16/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I purchased a baseball line-up board through Team Express on March 27, 2015. The amount of $16.05 was withdrawn out of my bank account on the same date. Today is April 21, 2015 and yet to receive what I purchased.

Desired Settlement: Send me what I paid for or reimburse my money.

Business Response: We sincerely apologize for the delay and inconvenience you experienced with this order.  At this time the order has been cancelled, as the product is currently not in stock.  A refund in the amount of $16.05 will be issued today to the paypal account used on the order.  The refund should be visible within 5 business days.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

5/16/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased an item online, but within one day it was realized that the size was wrong. I called and emailed the company within 24 hours, and for several days in a row. I have been calling (approx one month now) to get the order corrected. I placed the order 3/19/15. I have tried 1-800-********, 1-866-******** as listed on their website, and have never received a response. After 3 weeks the wrong size item arrived. I have the item and want to talk with someone before I return it, so as to be sure I will get a refund. It seems poor business practice to not have any phone access, or meail response.

Desired Settlement: I want to return the item, or better yet get the correct size, but am hesitant to believe I will get any response if I do return the item.

Business Response:

We sincerely apologize for the delay and inconvenience you experienced with this order.  At this time a prepaid return label has been sent. Once the product has been returned it will be promptly refunded back to the original payment method use on this order.  Please let us know if you have any additional questions.

Best Regards,
*******
TeamExpress.com
Customer Service  

5/15/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I place an order in March of 2015 for a baseball bat. I order said ship 4 weeks pass and I never received an email or call about this bat being back order I try calling the no body will pickup the phone I left messages no call back. I received the bat 7 week later. I return the bat back to them and I spoke to ********* ****** and he said they were backup and will get to it. Now its 2 month and I still have not received a call email or no money back. I have email this emplyer at *********.******@teamexpress.com

Desired Settlement: I will just like to received my 200.00 back

Business Response: We sincerely apologize for the delay and inconvenience you experienced with this order.  At this time the refund has been processed back to the card used on this order.  The refund should be visible on the account within 5 business days.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

5/15/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered a pair of shoes from this company over a week ago and paid for 5 day shipping instead of the standard 10. It has been 10 days already and I still haven't received a shipping conformation or tracking number. I've tried getting a hold of someone by phone, email, live chat and no one answers at any time. Waited on hold behind 50 callers only for them to stop counting down and never taking my call after waiting an hour and a half. How can a company work like this? You can't make promises that you can't keep.

Desired Settlement: I want my money back and this company to be held accountable for not doing their job.

Business Response: We sincerely apologize for the delay and inconvenience you experienced with this order.  Per our records, the order was cancelled on 4.26.15 via phone.  The refund in the amount of $79.90 was issued back the same day to the paypal account used on the order.  If you have any additional questions please let us know.

Best Regards,

*******
TeamExpress.com
Customer Service

5/15/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I placed multiple orders from ******/Baseball Express. I have received all but one item. I have a warranty issue, that I need a copy of the invoice, and when I call there is no answer, and I have emailed multiple times, ****** payments, has emailed multiple times, and now New Balance is trying to help me contact them. I have emailed the company to cancel any remaining items, but if it shows up great, if now, then that is fine too. I simply am looking for a copy of orders ******** and ********, the online system shows the order number and amount, but no itemized order. Is there a different way to contact them? I have tried the toll free number and the (210) area code direct number, along with the customer service email address for emails.

Desired Settlement: All I need is an itemized copy of orders ******** and ********

Business Response: We sincerely apologize for the delays and inconvenience.  Attached are copies of both orders for your records.  If you need any additional information please let us know.

Best Regards,

*******
TeamExpress.com
Customer Service

5/15/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: We returned an item to Team Express and still have not received a credit for the returned items. It has been over 4 weeks.

Desired Settlement: We would like them to credit our account for the item returned.

Business Response: We sincerely apologize for the delay and inconvenience you experienced with this order.  Per our records, the credit was issued back to the original form of payment on 4.21.15.  If you have not received the credit please let us know.  Again, we apologize for the delay and inconvenience.

Best Regards,

*******
TeamExpress.com
Customer Service

5/14/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Try place a order in Feb.gave the salesman my cc #.order never was placed or cancelled.April im getting billed for the order.Salesman name Troy ******. The origanal order was shirts i went to another company to order.

Desired Settlement: what my money back.

Business Response: We sincerely apologize for the inconvenience you experienced.  At this time a prepaid UPS return label has been sent.  Once the items are returned to our facility you will be promptly refunded in full for the order.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: Complaint: ********

I am rejecting this response because:I just need to know how am I to my get refund because salesman said money had to go back on same card.I changed account when i seen the money being held again and then withdrawn.Ill send shirts back but how do I get money back?

Regards,

****** *******

Business Response: We apologize for the delays and inconvenience you experienced.  You will need to verify how your individual bank handles credits issued to a closed card.  Most banks will allow the funds back to the account but the processing time or procedures may be different.  We apologize we are unable to refund the payment in a different manner.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** *******

5/14/2015 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: Ordered a Louisville Slugger Omaha Catcher’s Set online with two other items. I got my two other items (I ordered only to get over the minimum for free shipping). They then send an email saying they can no longer get the product but will give a 15% off discount if I want to order it again at a higher price. The higher price plus the 15% discount does not get close to the price I paid. I offered to change colors but they still say it is not available; however I can go on and order today in orange, red, etc for 149.95 today: http://www.baseballexpress.com******************************************************************************************************************************** I have to ask a couple times before they respond to my emails and they still refuse to honor the price I originally paid even after the fact I show them they have them on the website available at a higher price.

Desired Settlement: Give me my catchers gear and ship it next day air. My season starts Saturday the 2nd, I will have to beg, borrow from another team to get the first game in if they do not get it here.

Business Response: We sincerely apologize for the inconvenience you experienced with this order.  Unfortunately, we were notified by Louisville after this order was placed we would not be receiving any additional stock, as it is no longer available.  If you would like to return the other two items we will happily provide a pre paid shipping label.  Again, we apologize but the item is no longer available.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: Complaint: ********

I am rejecting this response because: I can buy the item today, right now on their site for more money. To say it's not available is wrong. I have them the option of different colors that would be acceptable and they still refuse to accept they are selling the item I purchased at a higher price. 

Regards,
**** ******

Business Response: We apologize for the confusion, but we are not selling the same product at a higher price.  The item Mr. ****** originally order is item # ******* and was a closeout from Louisville.  It was discontinued and limited stock was available.  We were notified from Louisville this specific item was no longer available, and had to cancel the order. The item listed on the link provided in this claim is for item # ********* and is a new product.  We did notify Mr. ****** via email offering a discount on his next order as the product was no longer available, and will be happy to apply the discount offered in his email to this product if he would like.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: Complaint: ********
I am rejecting this response because: I ordered an Omaha catchers gear they are selling Omaha catchers gear. I offered to change colors if black is no longer available. They offered me 15% discount as compensation on the same day I get an advertisement email offering 25% off my next purchase; way to step up and make it right. The 15% off come nowhere close to the price I paid.  This is just a bad company that does not own up to their own marketing and pricing.  I've learned my lesson stay away.


Regards,

**** ******

5/14/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I received a baseball glove from Team Express April 10, 2015 and my bank account was charged a total of 89.95 which they took out 26.90 on the 9th and 63.05 on the 12th of April why they took it out in two transactions I don't know and on the packing slip they had the cleats were on back order. The problem is I received these two items back in February. So after being on hold for three hours because I was the 45th caller, they tell me that it looks like I received a free glove and that the charges was for the one in February, but I argued why would they take out the money 2 months later for merchandise and according to my bank statement I was charged for it in January. My grandson doesn't need two gloves.

Desired Settlement: All I want is a return label for the glove and the 89.95 put back in my account.

Business Response: We sincerely apologize for the delays and inconvenience you experienced with this order.  We have issued a prepaid return label at no cost to the email address listed on this claim.  Once the product has been received at our facility we will promptly issue a credit back to the account.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

5/13/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Placed an order on 4/11/14, need to cancel the order. Have been trying for 2 days to reach someone. Have left a phone message with the Team express operator, sent an email request and have tried continuously to call using various numbers that are listed on the website. The number is either busy or rings continuously. I even tried the Store number with no one answering there either. Shows my item is still in the warehouse. Of course my credit card company has been charged.

Desired Settlement: Would like notification in writing through an email that my order has been cancelled and my credit card credited.

Business Response: We sincerely apologize for the delays and inconvenience you experienced with this order. We will be issuing a prepaid ars label to the email address on this claim to return the product.  Once the product is received back to our facility the order will credited in full back to the original payment method used on the order.  Again, we sincerely apologize for the inconvenience.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

I refused delivery on the item and it is already in transit back to Team Express.  Tracking number is: ******************.

Please credit my credit card. 

Regards,

******** *****

Consumer Response: Complaint: 10578889

From: ***********@sbcglobal.net [mailto:***********@sbcglobal.net]
Sent: Friday, May 01, 2015 7:59 AM
To: info
Subject: Complaint ********

 

 When I accepted the response from the company the item was already in transit back to the company, they have since received it and I have not received a credit on my account.  Can anything be done to ensure that I receive my credit?

 

Thank you, ******** *****

Business Response: The order has been credited on 5.9.15 in the amount of $179.88.  We apologize for the delay.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******** *****

5/12/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: On April 15, 2015, I ordered some Nike turf shoes (purchase price $91.50) which should have been delivered within 7-10 days with tracking information provided . As of today April 28, 2015, I have attempted to contact the company by phone and via email on numerous occasions without success. I have verified from others that this has occurred with many other customers. I wish for the product to be delivered without further delay, or immediate refund provided. Thank you for your help.

Desired Settlement: Please refund my money or send me the shoes

Business Response: We sincerely apologize for the delay and inconvenience you experienced.  At this time the order has shipped via UPS tracking #******************.  Please let us know if you have any additional questions.

Best Regards,
*******
TeamExpress.com
Customer Service

Consumer Response:

The shoes were delivered. Thank you





******* *******

5/12/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Returned an item about a month ago and haven't gotten a refund. I have called numerous times and sat on hold more than an hour each time. I was told by customer service that they rave received the item and the info was sent to accounting two weeks ago for them to process the refund.

Desired Settlement: I would like a refund of the total amount of 79.88

Business Response: We sincerely apologize for the delays and inconvenience you experienced with this order.  At this time the refund has been issued in the amount of $79.88.  The credit should be visible back to the account within 5 business days.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

5/12/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I ordered and paid for a softball glove on 3/23/15. I have not received the glove, but worse, the company will not respond to any form of inquiry, i.e. e-mail, phone, etc.

Desired Settlement: I want the merchandise I ordered, or a full refund, immediately.

Business Response: We sincerely apologize for the delays and inconvenience you experienced with this order.  At this time the order has been cancelled.  The order was not billed, as we only bill upon order shipment.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

5/11/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: ordered a product (intermediate shin guards) got adult size, was charged for them. I've tried calling and calling, emailing and emailing, ZERO response from company. Re-ordered the intermediate again because my son is half way through season and we apparently we won't get this resolved anytime soon. Waited 2 hours and 57 minutes on phone last night, went from 39 caller in line to 4th and was hung up on. I just can't get them to serve me!

Desired Settlement: I am now being charged for 2 sets of shin guards and only want one

Business Response: We sincerely apologize for the delay and inconvenience you experienced with this order.  At this time our records show you contacted our call center on 4.24.15 to correct this issue.  If there are any additional concerns please let us know.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: Complaint: ********

I am rejecting this response because:

I have still not received my money back for two separate purchases that were packed wrong. I have sent the goods back. You guys are the worst customer service in history of customer service. Its really unbelievable how bad you guys are. Never an apology yet up to this point. AMAZING!

Regards,

**** *********

Business Response: We sincerely apologize for the delays and inconvenience.  We are currently unable to process a return as the product has not been returned to us.  At this time we have issued a prepaid UPS return label to the email address listed on this claim.  Once the product is returned to us it will be promptly refunded back to the original payment method used on the order.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

5/11/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered a bat for my daughter at the end of February 2015 to be delivered in 2-5 business days for 250.00. I have not received the bat. Every time I call the phone rings and rings with no answer. Every time I send an email to ask or complain they say the same thing about going through process changes. This is the most horrible experience I've had ordering offline and now softball season is starting and she has not bat. My order number is ********

Desired Settlement: Please deliver the bat. It says it is in stock when I check order status.

Business Response: We sincerely apologize for the delays and inconvenience you experienced with this order.  At this time we do not have the bat available in the size you requested.  As a result the order has been cancelled.  We apologize for the inconvenience.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: Complaint: ********

I am rejecting this response because: the order has been cancelled for days now with no refund or any acknowledgement of how or when i will be refunded.

Regards,

******* ******

Business Response: We apologize but we are unable to issue a refund, as the order was not billed.  We only bill upon shipment.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

5/11/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I have placed an order for baseball equipment from team express. I have not yet received the order after a very long wait. I am trying to contact company on status of my order through email and by calling every phone number that is available via website. There is no response from any of the contact information on my order totaling $421

Desired Settlement: I just want my equipment!!!!!!!!!!!!!!!!!!!!

Business Response: We sincerely apologize for the delay and inconvenience you experienced with your order.  At this time we still have not received the shipment from Easton to fulfill your order.  At this time we have removed the shipping charge from your order and also upgraded the shipping to next day air at no charge.  If you would prefer to substitute or cancel the order please let us know.  We do not bill for the items until they are shipped from our warehouse.  If you have any additional questions please let us know.

Best Regards,





Consumer Response:

From: **** ********* [mailto:*********************
Sent: Monday, April 27, 2015 10:18 AM
To: info
Subject: complaint *********

 

Good Morning,

I had filed a complaint in March about Baseball Express and a problem I am having fulfilling a product order that I placed through them for a total of $369.50.  I still have not received the order and I am not trying to cancel the order.  I am experiencing the same problem that I reported in the past, no phone calls are answered and no emails are responded to.  I need this problem resolved, order cancelled and my account credited this amount. 

Any help or advice you have for this problem would be of great help.

**** *********

--

**** *********

***** ***** **** ******

******* ************ ******** *****

Business Response: We sincerely apologize for the delay and inconvenience you experienced with this order.  At this time the order has shipped complete via UPS tracking numbers ****************** and ******************.  Again, we apologize for the delay in receiving the product from the manufacturer.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

5/10/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I ordered a pair of shoes and a shirt on March 25, 2015. I received the shirt on April 4, 2015, but have not received the shoes. I emailed the company on April 8, 2015 to inquire about its status. I received a default ticket number, but no response. I emailed twice more on April 13, 2015. Received default ticket numbers and this time they noted that it may take a week to ten days to get a response. I tried calling their customer service number several times and they never answered. One time I waited on hold for over an hour while the announcement told me I had anywhere from 50 to three callers ahead of me. Once it got down to three, it bounced back up to 39! I tried calling their corporate offices and left a message on April 13, 2015. Have not heard from that either. All I want is to cancel the order and receive proof of cancellation and to be removed from their mailing list. This is the most frustrating online company I have ever dealt with.

Desired Settlement: Cancel order, send proof of cancellation and remove my name from mailing list

Business Response: We sincerely apologize for the delay and inconvenience you experienced with this order.  At this time the New Balance cleats have been cancelled from the order.  Ms. ******* should have received an automated cancellation email to provide confirmation.  If that email was not received please let us know so we may provide further proof the order has been cancelled.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** *******

5/10/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I'm saddened to complain about my once favorite business. Unfortunately, their business practices are being questioned by so many buyers in Houston. I'm concerned about no email responses and no ability to call. The Easton Mako 29inch big barrel has not arrived and I'm concerned about losing my money. Please send me the bat and restore my confidence in your once beloved business.

Desired Settlement: Please send the Easton Mako as soon as you possibly can and update me. Thank you.

Business Response: We sincerely apologize for the delay and inconvenience you experienced.  At this time the bat has shipped via UPS tracking # ******************.  Again, we apologize for the delays and are working to return to our normal standards as quickly as possible.  We appreciate your continued support and patience during this time.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

 Team/Baseball Express has proven to fulfill its promises to me.  I look forward to their improved methods of communication and prompt delivery of their products. 

Regards,

****** *****

5/9/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered a set of Catcher's Gear on March 25, 2015. The payment cleared my account on March 30, 2015. The order was for $149.95. I have tried contacting them by phone and email With automated response. I continually receive marketing material in my email but do think they no longer exist.

Desired Settlement: I just want my money back.

Business Response: We sincerely apologize for the delays and confusion regarding this order.  The order was cancelled on 4.21.15 as the product is no longer available.  We notified Ms. **** on 4.21.15 and provided a discount for the inconvenience.  We did not bill the card, as we only bill upon order shipment. An authorization hold was placed on the account at the time the order was placed.  It should have fallen off at this time.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

5/9/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: Order was placed on 1.14.2014for a batting Helmet and a facemask. The face mask was delivered but the helmet was not. When contacted on 2.15.2015 we were informed the item was backordered. We said we would wait and recieved an estimated delivery date of 3.10.2015 to the companys wearhouse. We have not heard any thing since. has this company gone out of business?

Desired Settlement: Horrible customer service- sad because a child really wanted this product.

Business Response: We sincerely apologize for the delays and inconvenience you experienced with this order.  Unfortunately, we are not able to ship the item at this time.  As a result the order has been cancelled.  We apologize for the inconvenience.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

5/9/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I have made numerous attempts to cancel a backordered order with no resolution. Then the company ships the backordered items a month later and bills me and still won't respond to my email and phone calls. I am being billed for something I no longer want and I cannot get it resolved.

Desired Settlement: I would like to return the merchandise at no cost to me and get a simple refund for the order I have tried to cancel many times.

Business Response: We sincerely apologize for the delay and inconvenience you experienced with this order.  A pre paid return label will be sent to the email address on this claim today.  It is automatically generated from UPS.  Once the order has been received back to our warehouse the order will be promptly refunded.  Again, we apologize for the inconvenience.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

5/9/2015 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: Ordered $296 worth of baseball equipment March 5th. Have only received half the order. Was told the ordering system was changed and only a 2-3 day delay would be the case. It's been over 6 weeks. My children have went without baseball cleats. Jane called many times and been on hold for hours. When I did reach a representative I asked for a refund. Was told this is not possible.

Desired Settlement: Refund or delivery of product

Business Response: We sincerely apologize for the delay and inconveneicen you experienced with this order.  At this time the remaining open items have been cancelled per your request.  A refund will be processed today for all items not shipped.  This may take up to 5 business days to be visible on the Amazon account.  If you do not see the credit after 5 business days please let us know.

Best Regards,

*******
TeamExpress.com
Customer Service

5/9/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I have two separate orders that they have failed to deliver items ordered. I have sent numerous emails and have tried to call (call is directed to nobody answering every time). I have received a couple different email replies stating that I can cancel order and get a full refund and told to reply to the email. When I have replied I have gotten no reply back. I have two items that have not been shipped and another item that I was suppose to receive a quantity of three and only received one. There is one other item that they are showing has been shipped and I am suppose to receive April 16th 2015, but I am waiting to see if it actually arrives and is in the condition and quantity that was ordered.

Desired Settlement: I have asked them to just cancel the remaining items on order and refund the purchase price. I have also offered to return the single item of the set of three (two were not sent) but at their expense for return.

Business Response: We sincerely apologize for the delays and inconvenience you experienced with this order.  At this time the Reebok Zigquags have been cancelled per your request.  All other items have been shipped.  We will be issuing a credit in the amount of $14.88 for the two pieces missing out of the 3 pack of raglans.  We apologize for the error.  This credit should be visible on your account within 5 business days.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

5/9/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I order a pair of cleats on 4/5/15 and paid the additional $9.95 for express shipping and I still have not received them or even an acknowledgment email stating they have been shipped as noted on the order confirmation. My credit card was charged the full amt the day the order was placed. I have tried several times to contact Team Express w/ no success. I actually called at 5:30pm on 4/14/15 and was told I was called 63. I kept my phone on speaker and I went all the way to #2 caller in-line when it just started to randomly choose what caller I was. At one pt it said caller 102. I have tried both #'s and email w/ no success as I stated earlier.

Desired Settlement: At this point I paid for express shipping for a reason and have been forced to purchase the same cleats else where. I would like the order cancelled and my credit card credited the total amount of the item and shipping.

Business Response: We sincerely apologize for the delay and inconvenience you experienced with this order.  At this time the order has been cancelled per your request.  A refund will be issued back to the paypal account used for the full purchase price, including shipping on this order.  The refund will be visible within 5 business days.  Again, we sincerely apologize for the inconvenience.    Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

5/9/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I have purchased sporting goods from this company and need to return them because they are the wrong size. I have attempted to contact them numerous times via phone and email for help with the returns and have received no response. They have numerous phone numbers for their various divisions of their business, I have tried them all with no response.

Desired Settlement: Accept the items back and give me the appropriate refund for my returns.

Business Response:

We sincerely apologize for the delay you experienced.  Please visit the returns portion of our website for additional information regarding returns.  Return labels can be created from our website if Mr. ********* would prefer to use our label instead of return the items with his own shipping method.  Once the products have been returned they will be promptly returned and a credit issued to the original form of payment used on his order.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

5/9/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: Order online baseball product,2-dozen baseballs,was notifed that product was on back order tiwce i was given delivery dates and as today 4/15/15 i have NOT received my product.I ordered these baseballs on Feb.18 2015, Order#********,I have tried several times to contact these people with no success.I paid with debit card and iwant to cancel the order. So what do i do?

Desired Settlement: Total amount of sale was $ 84.85

Business Response: We sincerely apologize for the delay and inconvenience you experienced with this order.  At this time the order has been cancelled per your request.  You were not billed for the item as we only bill upon shipment.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

5/9/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I placed an order the last week of February. The order was shipped on 3/2/2015 and the order was incorrect. I returned the order and Baseball Express received the order on 3/13. It has been almost 5 weeks and I still not have received my refund. My friend had the same issue. Order was placed at the same time and we both received the incorrect baseball balls. I have called and emailed and they keep telling me the refund will be processed.

Desired Settlement: I would like both orders to be refunded since baseball express already has the returned products. Order # ******** and #********Also I would like my name to be removed from getting any information regarding this company.

Business Response: We sincerely apologize for the delays and inconvenience you experienced.  At this time our records show we were unable to issue a refund, as we were never able to capture the funds due to decline.  We have received the product back and the account has no pending balance at this time.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

5/9/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered 4 items on 3/14/2015, delivery was to be 5-7 days. The web site for baseball express says they are upgrading their software and deliveries may take approx. 3-4 days longer. After 2 weeks I received 2 items in one package. A week later I received the third item. On 3/27/2015, I was billed for the second item, I was subsequently billed again for the same amount on 3/30/2015. They will not answer any phone calls. I have called every phone number available on their website and all the i get is non-stop ringing or after the phone rings several times I get hung up on. I have emailed them and they give me a Default Ticket number to use for future correspondence they say, but when I email them back with that number all I get is another so called Default Ticket number. As of today 4/7/15 I still am not able to contact them by phone or email, and have not received my full orders.

Desired Settlement: I still have not received the fourth item. I needed the item so I got it elsewhere, I do not want the product now. I want the second charge reversed.

Business Response: We sincerely apologize for the delays and inconvenience you experienced with this order.  At this time the final item has been cancelled from the order.  We have also reversed the second charge on the account.  These should both be visible back to the credit card within 5 business days.  Please let us know if you have any additional questions. 

Best Regards,

*******
TeamExpress.com
Customer Service

5/9/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: Ordered shoes on 3/24/15 and account was charged on same day. Have not received shoes yet. I have tried to contact the company daily for several weeks with NO success.

Desired Settlement: Order cancelled and a refund.

Business Response: We sincerely apologize for the delay and inconvenience you experienced with this order.  At this time the order has been cancelled per your request.  A refund will be processed to the Amazon account used in the amount of $71.90.  It should be visible on the account within 5 business days.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

5/9/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I coach little league and ordered 12 pairs of sock for my players om 3/21/2015 order# ******** $70.56 My items were never shipped and I have received no response to multiple emails. I call there phone number and no one ever answers.

Desired Settlement: I want to cancel my order and not have my credit card charged

Business Response: We sincerely apologize for the delays and inconvenience you experienced with this order.  Per your request the order has been cancelled.  A refund in the amount of $77.51 will be issued to the Amazon account used on this order today.  It should be visible within 5 business days.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

5/8/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I placed an order with the company on February 26th to get my baseball team of 7 years olds pants, belts, and a wrist guard with the intent of allowing 7-10 days to ship.( Order # ********) During that time, it took over a month to receive the belts and the wrist guards. When I went to check the status of the others, half my order was cancelled, with no information or warning. I have submitted an email through the site 2 times and nothing back. I have tried to call and no one answers, and they still have 1 piece of my order "in the warehouse" that I cannot use anymore without the other pants, that were cancelled on me. I have tried consistently to call to work this out and nothing. Now, I had to pay triple what I was supposed to in order to get pants for the kids on time. The fact that no one has emailed/called or anything is not expectable. The wrist guards that I received where also way bigger than expected as I was thinking that while I was on the youth page, they would fit youth players. The order was placed Feb 26th and not shipped until March 24th. While looking, there was a notice of my order being cancelled, APRIL 1st, OVER A MONTH AFTER PRAYING THE ORDER WAS COMING!!!!

Desired Settlement: I would like the rest of the order cancelled and pants for my entire team for the price in which that I was originally going to get them for. While I am getting the other pants from someone else, there should be retribution as this is for a under 7 kids baseball team that has to fund raise in order to buy items for the team. Anything from this company to make it up to the children is welcomed.( The price for the pants where $2.88) Whatever they choose to do on the wrist guards is up to them.

Business Response: We sincerely apologize for the delay and inconveniences you experienced with this order.  Unfortunately, the pants ordered were a closeout item.  We were informed that the items were no longer available from the manufacturer, and we would not be receiving an expected shipment.  We apologize this was not your preference.  Our system automatically cancels any open orders for products we will not be able to fulfill, and generates an email to our customers notifying them.  At this time I have cancelled the remaining open line pants.  If Mr. ******** would prefer to return the items we will issue a pre paid return label at no cost to him, and expedite his refund.  He was not charged for the items that cancelled, as we only bill upon shipment.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: Complaint: ********

I am rejecting this response because: I do not believe that there was any excuse on the time that it took to figure that out. I also do not believe that me calling over and over with no response is acceptable. I had to hurry to buy items triple the cost, and the response is "sorry". I find it laughable that there is no atonement or no offer to at least try to make me a happy customer in this circumstance at all. Team Express should have replaced the items they could not provide with replacements items for the same cost,not just cancel me out over a month later. You really shouldn't offer something on your website that you cannot provide, or at least not tell someone that it will be there in 7-10 days when you do not know this. Usually I am really easy to get along with, but you really have put us WAY behind where we should be. Thank you for offering a pre paid postage to send back what you actually sent. That is very generous of you.

Regards,
**** ********

Business Response: We apologize you did not find our response acceptable.  We will be happy to give you 20% off a single item and free shipping. Please let us know if there any additional concerns.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: Complaint: ********

I am rejecting this response because: Thank you for offering a deal that is being advertised on your website, but no thank you. I would like this entire correspondence up channeled to corporate or whoever runs the company, not held in "customer service". I am curious to see what someone besides *******y" has to say.  My area covers a lot of travel and in-house teams, so apparently my satisfaction is not good enough, and I will make sure that that this story is known.  I sit on a little league board of directors, as well as coach 2 baseball teams in the area. I also help coordinate military softball tournaments, and was hoping to establish a working relationship with a decent company. I will continue my search.



Regards,

**** ********

5/8/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I placed an order number ******** on 3/17/15 and the item still shows processing have been completely unable to reach the company by phone and wish to receive the requested items or get my money back

Desired Settlement: Either merchandise delivered, refund issued or both

Business Response: We sincerely apologize for the delays and inconvenience you experienced with this order.  At this time one pair of pants has shipped via UPS tracking # ******************.  The second pair is not available and has been cancelled per your request.  A refund in the amount of $19.95 will be issued to your Amazon account.  This credit should be visible within 5 business days.  If it has not been received after 5 business days please let us know.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: Complaint: ********

I am rejecting this response because: I received the pants that were shipped but we're completely the wrong color the pants received were black with blue stripes the pants that were ordered were black with red stripes I find this to be unacceptable as your return policy is that I come out of pocket to pay for return shipping and I am not will to do that I am requesting a FULL refund of all charges and fees and a shipping label mailed to me to return the items.

Regards,

****** ******

Business Response: We sincerely apologize for the error and inconvenience.  At this time a prepaid return label has been issued to return the pants.  Once they are received in our facility they will be refunded, including the original shipping charge.  Again, we apologize for the error and delay.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

5/8/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I placed an order on the 18th of March, it is now April 10th and I have not received my last item that I purchased. The other 4 items I received in separate and late shipments outside of a business week. I have contacted them using 1 disconnected number that is found on the website and 2 other numbers that bounce you around to an automated teller and into a voicemail but never actually get you to talk with a person. I even tried the retail store number and it is defective. The email I sent spit back an automated response and I have yet to hear back from 2 voicemails and 1 email. I am missing 1 out of 5 items that I need. ********- this is my item number and I am waiting on 1 of the2 bat bags that I ordered. It is well into the season and I would like my order now.

Desired Settlement: I would like my order delivered and and an apology for horrible customer service they should not be aloud to do this to people I have seen hundreds of reviews of them doing this same thing to customers. I would like to see them update a customer service number also that works.

Business Response: We sincerely apologize for the delay and inconvenience you experienced with this order.  At this time the Louisville 3 Stick pack is still on backorder.  We are expecting this item in our warehouse any day.  As soon as it is received it will be promptly shipped out to you.  If you would prefer to substitute or cancel the item please let us know.  We have not billed for this item, as we only bill upon shipment.  Our phone numbers are currently working but are being overwhelmed with more calls than we can handle.  We are expanding our phone systems and adding additional staff to better serve our customers.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** ******

 This response will be satisfactory when I know my order is canceled and the phones are fixed . I no longer need the bag and was not notified that it was back ordered. Please cancel this order and contact me to let me know.

Business Response: Per your request the bat pack has been cancelled from the order.  Again, we apologize for the inconvenience.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

5/8/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered product in February and still have not received it. Their customer service number does not work. It rings non stop. They have an automated email but nothing more than that. This is unacceptable. There are so may others that are experiencing the same thing

Desired Settlement: I just want my product

Business Response: We sincerely apologize for the delay and inconvenience you have experienced.  We are still waiting to receive the Evoshield Training shorts from the manufacturer.  We are expecting the shorts in shortly.  If you would prefer to cancel or substitute the shorts for another item please let us know.  Otherwise, the shorts will remain on order until we receive stock.  We have not billed for the shorts that were not shipped, as we only bill upon shipment.  We apologize we were not readily accessible via phone or email.  We are being inundated with more calls, emails and requests than we can return in a timely manner.  However, we are expanding our service department to better serve our customers.  We apologize for this temporary disruption to our service standards.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com Customer Service

Consumer Response: Complaint: ********

I am rejecting this response because: I would like to be refunded for the shorts. I will take my business elsewhere.  I want nothing to do with company. EVER!

Regards,

***** *******

5/8/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I placed an order with Team Express on Feb 22 2015. An order arrived at my house 2 days later. The box was addressed to me but the contents and packing slip were for someone else in another state. I tried to call the company in the following few days hold times were extensive with 70+ callers ahead of me. I would hold for more than an hour and would disconnect when around callers. This happened 4 times! Finally on my 5th call i reached someone, ****. I told her my problem, I have someone else's order but do not have mine. She said she would email a return label and look into where my order is. Never got a label never got a call back. On 3/13/15 I got an email that 1 item from my order was shipped. Never ever received it. Then on 3/17/15. They deducted the money for the remaining items of my order from my bank account. Items were never shipped and i still do not have them. At this point I am calling 3 different phone numbers multiple times a day. All numbers either ring and no one ever answers. The message just loops and loops so you cannot make a choice to speak to someone or a message comes up that the number is not available. All the while getting advertising from the company with these phone numbers printed on them. I have called this company COUNTLESS times and sent 3 emails never a response at all. They have my money, I have no items and I have a box full of someone else's items.

Desired Settlement: I want my order for the price I ordered them at whether they are still on sale or not. I want a phone call from a supervisor apologizing for this unbelievable horrible service!

Business Response: We sincerely apologize for the delays and inconvenience you experienced with your order.  At this time we have issued a refund for the Brett bracelet/anklet as it is no longer available as well as the shipping charge.  We have entered a new order for Ms. ******* for the Holloway pants at no charge.  Also, an ARS return label was created via UPS and sent to the email address on this claim - to return the incorrect products received.  We apologize we were not able to better assist you via phone or email.  We are working diligently to add additional resources including phone lines and service agents to better assist our customers.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com Customer Service

Consumer Response: Complaint: ********

I am rejecting this response because:

As I appreciate Team Express sending PART of my order. I originally ordered 2 pairs of pants @ $4.48 each. The amount of $11.42 was deducted from my account on 3/17/15 and has not been refunded so the item you shipped is not at "NO CHARGE'  I would like for you to send the other pair of pants I paid for because my son needs 2 pairs like I ordered. I have not received the refund for the bracelet and shipping as of yet, I will advise when I see that in my bank account


Regards,

****** *******

Business Response: We apologize for the confusion.  The items sent at no cost were replacement items for the pants not received due to the missing package.  You will still need to pay for the pairs that are being shipping, but not the pairs that were lost.  That will result in a charge of $9.76 for the two pairs.  A refund in the amount of $2.86 was processed today for the Brett bracelet.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

5/8/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I attempted to order 91 shirts from Team Express for our non-profit youth football organization. Some of the items were on backorder and we were able to wait for some but not others. I asked the remaining shirts with the later delivery date be canceled, as I was able to find them elsewhere. They did not cancel the order and sent the shirts as they became available. I refused 2 packages and sent the other back to Team Express as we had to use 1 shirt in that package due to a mistake made in screen-printing. The items were returned w/in the 30 day money back guarantee and I have confirmation that they were received by Team Express and even have the name of the person who singed for them. 2 of the packages were received on 2/24 and the other on 2/26. We still have not received a refund. I have emailed Team Express 4xs since March 4th and called several times. I get an auto-response each time I email that someone will contact me but no one has to date. My phone calls go unanswered, I get a busy signal or it rings about 7xs and hangs up. I am getting no where with my emails and/or calls and would like the decency of even a response. Our organization is owed back $402.80 for the return of 19 shirts. This money belongs to the kids of this organization and we would like it back. I have ordered from Team Express in the past (both personally and for our organization) and even had to return things. I never had an issue. This is the first time that I am unsatisfied with them and think it is a shame to ruin what was a great customer/vendor relationship due to lack of communication on Team Express's behalf.

Desired Settlement: I would like the amount of $402.80 (the cost of 19 shirts) refunded back onto our debit card used to order the shirts.

Business Response: We sincerely apologize for the delay and inconvenience you experienced with your order, due to our recent system conversion.  At this time I do see you have been refunded.  If you are still not seeing the credits (they were processed as partial amounts) please let us know right away.  We apologize for the lack of communication, we are currently being inundated with more phone calls, emails and requests than we can handle.  We are diligently working to rectify the situation for all our customers.  We appreciate your patience and understanding as we work to return to our normal customer service and shipping standards.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com Customer Service

Consumer Response: Complaint: ********

I am rejecting this response because: There has not been any money refunded to our account. I called our bank and the last amount we were refunded by Team Express was on 1/16/2015 in the amount of $127.20 for shirts we received in the incorrect size. When this matter is resolved, I will be glad to accept this. 
Thank you,
Felecia White

Regards,

******* *****

Business Response:

The Amazon authorization was voided on this customer's account on March 27, 2015.  The funds should be available in the customer's account as of that date.  If this is not the case, we encourage the customer to let us know, but this appears to have been taken care of.

Best regards,

****
Teamexpress.com Customer Service

Consumer Response: Complaint: ********

I am rejecting this response because:
As of April 2nd we still have no received a refund.  Our payments were not made through Amazon.  I called and left a message Tuesday and Wednesday this week with no call back.  This is absolutely ridiculous.  I have the paperwork from UPS and USPS stating that these items were returned and accepted at the facility 6 weeks ago and still no refund or ever the decency of a return call ever.  What a terrible way to run a business especially for a customer that is a NON-PROFIT ORGANIZATION FOR CHILDREN and rely on the funds that we receive to support our players! PLEASE someone contact me ASAP.  
Regards,

******* *****

Business Response: We apologize you are still not seeing the refund.  After further investigation with our accounting department it appears you were never charged for the items.  Please see the attached image showing you were not charged but the authorization was applied to the account when the order was placed.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com Customer Service

Consumer Response: Complaint: 10535079

I am rejecting this response because: The amount you attached to your last response was inaccurate.  There is not even a name or acct # in which it could be linked to our organization.  Our organization has since been refunded $173.35 on 4/15 but we are still seeking the additional $229.45 for shirts returned.  We were charged for these shirts.  They would have not been shipped if they were not paid for.  In total our organization spent $877.86 with Team Express and it would have been more, had they been able to fill our order.  Had Team Express been able to fill our order it would have totaled $1102.79, which is not the amount $972.10 that was on the last response, nor have I ever placed an order for such an amount.  I can provide bank statements to back up my claims also.  If it is necessary, I can have our branch provide a print-out of all transactions with Team Express.  No one is trying to get something that is not rightfully ours.  We are just trying to get the money back for shirts purchased that were to be canceled.  We are a non profit organization for children and $229.45 means a lot to us.  Please respond back if you would like the bank print outs and I can provide them.  I have copies of the bank statements but I have to black too much out and it becomes hard to read.  I am just trying to resolve this and have been given different information from quite a few different people.  Even in the correspondences through the BBB. Team Express has stated several times that we were refunded monies and now stating we are not owed a refund because we were never charged.  This is enough to make anyone's head spin, and had this been something for my personal use, I probably would have given up by now, but it is not.  This is money fundraised by children and they deserve it refunded.  I know that our organization, not myself will not be doing business in the future with Team Express.  This is ridiculous.     

Regards,

******* *****

Business Response: We apologize for the confusion.  But our records do not show a refund is owed at this time.  Please provide the statements from the bank to better assist us if you believe a refund is still owed. 

Best Regards,

*******
TeamExpress.com
Customer Service

5/8/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I placed an order with them for ball gloves and softballs. There is no one who will answer a phone, no email returns, nothing. I want to cancel these orders. When I put my order number in, it shows no results. can someone please help me

Desired Settlement: I want to know that this order has been cancelled.

Business Response:

We sincerely apologize for the delay and inconvenience you experienced with your order.  At this time your order has been cancelled per your request.  You were not billed for the order, but may have seen an authorization hold on your account.  The hold from your bank typically lasts 7-10 business days.  If you still see the authorization hold please let us know so we can contact your bank to have it removed.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com Customer Service

Consumer Response: Complaint: ********

I am rejecting this response because:order not cancelled. it was shipped and money was taken from my account.  I still cannot get anyone from this business to  answer any phone calls or emails

Regards,

***** *****

Business Response: Order number ******** was cancelled per the customers request as it was noted on the BBB claim.  Order ******** was not cancelled and shipped.  If the customer would like to return the product please feel free to send it back using a shipping label from our website via the returns page for a full refund. 

Best Regards,

*******
TeamExpress.com Customer Service

Consumer Response: Complaint: ********

I am rejecting this response because:

Regards,

***** *****

I refused the order from UPS because I had already purchased the product because it was not shipped in a timely fashion  my money still has not been refunded and no one from the company answers phones or emails.  

Business Response: We sincerely apologize for the delay.  Our records show the refund in the amount of $149.95 was issued today.  It should be visible on the credit card account within 3-5 business days.  If you don't see the credit within 5 business days please let us know. 

Best Regards,

*******
TeamExpress.com Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** *****

Consumer Response:

From: ***** ***** [mailto:*********************
Sent: Tuesday, April 21, 2015 2:14 PM
To: info
Subject: Re: BBB - You have a New Message from BBB Regarding Complaint #********

 

I wanted to let you know that as of Today April 21, 2015, the business has still not refunded my money.  Last I heard they were doing it on April 8.

Thank you,

***** *****

 

Business Response: We sincerely apologize for the delay and inconvenience.  The refund was issued on 4.22.15 in the amount of $149.95.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

5/8/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: After several HOURS on hold over many phone calls, broken promises by "supervisors" that I will receive a call back or an email back, I was told they contacted the manufacturer directly to ship my little league players' pants (six of them) to my address; a Drop Ship and that it would take 10 business days to process and then it would be overnighted... I originally ordered 03/04/15 and still have nothing to show. I was billed and paid and have not received the six pants. Our baseball season started 3/21/15. I tried writing to them on Facebook and am now BLOCKED by them. Not to mention, they delete customers negative responses from their Facebook posts!

Desired Settlement: I want the pants for my little league players as soon as possible!!! I will never ever order from them again! I already received the larges and smells that I ordered, so I have five players with pants. I need the six medium pants so my team matches. I'm a volunteer for little league. The parents look to me for answers and solutions. I wasted too much time on hold (last night for two and a half hours, just for 11pm to finally happen and their phone lines turn off).

Business Response: We sincerely apologize for the delay and inconvenience you experienced with this order.  Per your request on 4.22.15 via phone the order has been cancelled.  You were not charged for the pants that did not ship, as we only bill upon shipment.  The authorization hold placed on the account at the time of order should have been removed after 7-10 business days.  If you are still seeing the hold please let us know so we may contact your bank to remove it.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

5/8/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: On March 13 I placed an order for 3 items. On March 29 I called regarding the status of this order and spoke with a representative named ****** ***** who assured me that I would have the entire order by April 11 (he had to special order one item from the manufacturer but still assured me that the item would be received in plenty of time for my son's first football game on April 11). 2 of the items were received on April 2 but to this date the 3rd item has not been received. In addition, whenever I try to contact the company I either have problems getting through or the wait time is over 1 hour before I can even hope to speak to a representative. Since this order was placed I have heard from other people who have had the same issues.

Desired Settlement: I want to be refunded for the entire purchase price even though I did receive 2 of the items. (since I was promised I would have the ENTIRE order by last week)

Business Response: We sincerely apologize for the delays and inconvenience you experienced with this order.  Per your request the Champro pants were cancelled.  If you would prefer to return the items for a full refund, please let us know.  We will provide a prepaid return label, at no cost to you via email.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

5/8/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered and paid for a pair of Reebok athletic shoes on 03/23/2015 with a guarenteed shipping time frame of ten business days. I attempted on numerous times to contact the company's customer service with no luck, having wait/hold times in excess of 2-3 hours. I made contact today and was able to speak with a customer service representative after being on hold for approximately two hours. When I attempted to ascertain a possible ship date, I was told they could not provide one as the shoes are not in stock, despite being in stock when I ordered them (that was a major deciding factor on those particular shoes). I was further told that they had no idea when they are going to be getting more shoes in from the Reebok company.

Desired Settlement: I would like the product I ordered from this company and an adjustment on my bill due to them not honoring their own shipping terms, VERY POOR customer service, inability to contact anyone at the company and lack of sincerity when dealing with customers they have bilked out of money

Business Response: We sincerely apologize for the delay and inconvenience you experienced with this order.  Per your request on 4.21.15 via phone the order has been cancelled.  You were not billed as we only bill upon shipment.  However, an authorization hold was placed on the credit card at the time of order placement.  This authorization should have fallen off within 7-10 business days.  If it is still showing on your account please let us know so we can contact your bank.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

5/8/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I recently made a purchase on the baseball express website. The total for the purchase was about $110. Included in that total was the option for the faster shipping method. 3 days after making the purchase I still had not received an email about the tracking info which they said would be provided. So I tried to reach out to them by calling. When I clicked on the number to call, it said that the number had been disconnected. There seems to be multiple numbers for this business. There is never a response to phone calls no matter what time of day.

Desired Settlement: I would like to have the 2 pairs of shoes that I purchased in the time frame that I paid for. If that can't be done than I would like a full refund ASAP

Business Response: We sincerely apologize for the delay and inconvenience you experienced with this order.  At this time our records show both pairs of shoes have been shipped and are due to be delivered on Monday 4.27.15 via UPS tracking # ****************** and ******************.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

5/8/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I ordered 2 items on Feb. 24, 2015 (Order # *****) as part of a team order. I have only received one item thus far. When I try to call the contact number (**************) during office hours, I get a message that the number has been disconnected and to try another number. I have tried to contact via email (****************@teamexpress.com) but have received no response. The items that is still outstanding (Easton E100XLP Limited Edition Bat Pack Color Scarlet - Catalog # *******) shows that it is in stock on the website. I cannot get a response regarding the status of this order. In order to receive our initial items, our team had to issue a complaint with the BBB to get a response.

Desired Settlement: I would like the item we purchased and paid for to be delivered or at a minimum an update regarding the status of receiving the item. If the item is not available and will not be available by the end of April, I would like a refund.

Business Response: We sincerely apologize for the delays and inconvenience you experienced with this order.  Unfortunately, the item is no longer available and has been cancelled at this time.  A refund has been processed and should be visible on the account within 5 business days.  If you do not receive the credit within 5 business days please let us know.  Again, we apologize for the inconvenience.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

5/7/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased a pair of shoes from baseballexpress.com that did not fit. I shipped the product back to the company requesting a refund as I had already reordered the shoes in the correct size and they were recieved. I mailed the package to the address listed on the company invoice for returns via USPS on March 16,2015 at 1:23pm and per the tracking number the shoes were delivered to the San Antonio address on March 18, 2015 at 9:02am. It is now April 16,2015 and I have yet to receive the refund for the returned item. I have tried to call the several numbers listed for the company but i am never able to speak with anyone. Most of the time the call is disconnected. I have also tried to inquire about this through email. I get the generic email response but again nothing else. I have given these people ample opportunity to resolve this issue; however, they apparently do not feel the need to refund my account for the returned items I have documented that they received.

Desired Settlement: I orderded a product that I was unable to use. I returned this item as the company directed in the same condition as i recieved it. Per tracking information from USPS Team Express (Baseball Express) received the item. My bank account has yet to be credited for the amount of the purchase. I expect a full refund plus shipping immediately.

Business Response:

We sincerely apologize for the delay and inconvenience you experienced with this order.  Can you please provide the tracking information so we are able to expedite the return?  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, I do not see this as a full resolution as I have yet to be refunded the cost of the merchandise and shipping costs.

Regards,

******** *****

Business Response:

We apologize but we still need the tracking information for the returned items to expedite this return.  The attached documents only show the order confirmation, not the tracking information for the return.  We will happily issue the return, including the original shipping charges once the product has been received at our facility.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******** *****

****** The tracking receipt is on page 2 of the attachment*******************I am still awaiting resolution

5/7/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I placed an order on March 30, 2015, for 3 items. First item came quickly. Waited and checked and order on line said other 2 orders were in stock, I tried calling them got put on hold for 1/2 hour then got discounted, then waited 1 hour got discounted. Finally I called another day and selected a different option and was told both remaining items were in stock that they had a power outage and computer was messed up that items would be shipped. I received 1 more item. Now 2 weeks later I still haven't received final item which I already paid for and is the most expensive item. Online it says it is in stock at warehouse. I tried calling last week all day and never could get through. Finally today I selected a different option again and young man was rude after I told him not to transfer me since I get discouted and he transfered me after 40 min of being on hold I was told by **** that item is on backorder and asked me if anyone told me. I said no last person and online to check orders say its in warehouse and she stated that isn't correct. Spoke with Manager ***** who appoligized and explained they had computer upgrade in Feb 2015 which they have huge problems and issues with.

Desired Settlement: To receive product and better communicate status of order with customer. Phone system is not efficient, status of orders should be communicated to customers

Business Response: We sincerely apologize for the delay and inconvenience you experienced with this order.  At this time the Momentus speed hitter is on backorder and expected to arrive at our facility on 5.11.15.  Once it arrives it will be promptly shipped out to you.  If you would prefer to substitute order cancel the item please let us know.  We apologize we are currently working to improve our customer notification to prevent this issue in the future.  We appreciate your patience.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** *****

5/7/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered a baseball glove for my 13 year old son I was supposed to receive it by the 8th of April and have not even received a order sent email I sent an email and tried to call with no response they say there open 7 days a week? Can you help please baseball season is short were we live.

Desired Settlement: I just want my order delivered promptly my 13 year old son needs the baseball glove to play ball.

Business Response: We sincerely apologize for the delay and inconvenience you experienced with this order.  Unfortunately, the glove that was ordered was backordered.  Once stock was received on 4.20.15 the order was released for processing.  The card declined and has resulted in a hold on the order.  A member of our credit team will be contacting Mr. Allen this evening at the phone number listed on this claim.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

5/7/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: We ordered a baseball bat from this company well over a month ago. 3/3/2015. For $138.00It said will ship in a few days because it was in warehouse in stock. After a few weeks we called this company to find most numbers were shut off/invalid. Finally after lots of research got a number to work, was number 70 in line, unreal. After waiting 2 hours on hold I got to speak with someone for them to only say we have many in stock don't know when they will be shipped, couldn't get any info out of them. Weeks later still nothing. I have sent many emails to them and no response. I have tried to cancel the order but there is nowhere to do that on their website. they have my credit card info and there is nothing I can do, I need your help. My son saved up for this bat for a year and his baseball season is about over leaving him with no bat and out over $100!

Desired Settlement: I want them to send bat immediately that I paid for next day or 2 day shipping!!!!!!!!!!!!

Business Response: We sincerely apologize for the delays and inconvenience you experienced with this order.  At this time the order has been cancelled per your request on 4.14.15.  The order was not billed, as we only bill upon shipment of the order.  An authorization hold was placed on the account at the time the order was placed.  However, the holds typically are removed after 7-10 business days.  If the hold is still showing on your account please let us know right away.  We are currently being inundated with more calls, emails and requests than we can return.  Our phone numbers are in service and working, but the phone system is being over loaded.  We have recently added more phone lines and additional staff to better serve our customers.  We apologize were not easily reached and look forward to assisting you in the future.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

5/7/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I processed a return with the company over a month ago through the company website due to receiving the wrong product. Since then I have made several attempts to contact the company via their customer service number only to be left on hold for hours at a time, and not have my phone call returned. I eventually contacted the sales representative through email, where I did receive a response stating they were behind on processing returns but was never provided an estimated time. I have attempted to contact him once more through email but haven't gotten a response.. I have since investigated and found several reviews on the company regarding many of the same issues I have had. Our purchase and returns were for a nonprofit recreation organization that we are involved with and this is a significant loss if we are not able to recover the funds.. Order Number: ******** Order Type: Phone Order Entry Date: 01/30/15 Order Total: $1431.90

Desired Settlement: I would like to be refunded the order amount so that we can take our business elsewhere. I have no desire to proceed any further with this company.

Business Response: We sincerely apologize for the delay and inconvenience you experienced with this order.  Per our records we have issued a refund in the amount of $108.00 on 4.16.15 for the Wilson bucket of balls returned to us.  Can you please provide additional information regarding the products that were returned/received incorrectly?  Once we have additional information we can research the remaining credit balance that has not been refunded.  Again, we sincerely apologize for the delays and inconvenience.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

5/6/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: On April 19, I placed an order for two bats and two pair of sliding shorts that my daughters needed for softball season. I received a confirmation email that I would be emailed when my order shipped. On April 27, I still hadn't gotten that email so I emailed customer service to see when my order would ship, as softball season here was drawing to a close and we needed the stuff like, three weeks ago.I've received no replies, no emails and it's May 6.I tried to call this morning...but customer service won't pick up and the automated system says there are 58 callers ahead of us...two minutes later and now there are somehow 63 callers ahead of us. Apparently lines aren't being answered at all. I went to their facebook only to find a page full of other customers who had ordered items in MARCH that still hadn't shipped.This is unacceptable. I want my stuff overnighted at their expense so the kids can use it before the season is over or I want a complete refund. This is ridiculous, horrible customer service.

Desired Settlement: I want my stuff overnighted at their expense so the kids can use it before the season is over or I want a complete refund. This is ridiculous, horrible customer service.

Business Response: We sincerely apologize for the delay and inconvenience you experienced.  At this time the order has shipped complete via UPS tracking # ******************.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

********* ********

5/6/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I returned two pairs of baseball spikes to Team Express. According to my UPS tracking number, the items were received on 4/7/15 and were signed for by *. *********. I have called numerous times (20?) to see why I have yet to receive a refund (less the prepaid postage) but there is no one answering phones at any of the options given (retail store, operator, personal orders or team orders). I have left three messages with no return phone calls. I am requesting an immediate refund for the items I returned. Any assistance would be appreciated. Thank you.

Desired Settlement: Refund of money for returned items

Business Response: We sincerely apologize for the delays and inconvenience you experienced with this order.  Can you please provide the tracking number so we can better assist you?  Once we have located the shoes they will be promptly returned, and a credit issued back to the original payment method.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: Complaint: ********

I am rejecting this response because: In the original complaint I provided the tracking number, date, and time the items being returned were received by your company. I even provided the name of the person that signed for the package.

Here is the UPS Tracking Number again: ******************

It has been over 3 weeks since you have received the return items. I expect a full refund for what was returned without a deduction for postage paid by you.

Regards,

**** *********

Business Response: We sincerely apologize for the inconvenience.  Our records indicate the refund was processed on 4.28.15 in the amount of $189.90.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: Better Business Bureau:

I have yet to see the credit on any of my statements. Please indicate the type of credit card the refund was sent to (Visa, MC, AMEX) and the last 5 numbers of the account so I can make sure.

Regards,

**** *********

5/6/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On February 27th I placed an order of $146.56 with Baseball Express/Team Express and too date still have not received my order. Shipping was stated to take 3-5 business days so after 10 business days I called the number on the website..the line was constantly busy, found another number on their site called that number and a recording came on that they were no longer taking phones calls. I emailed the company 4 times to date still have not gotten an email back. I finally got through to the number on the site, recording came on that there were 70 calls ahead of me, after being on hold for 45 minutes got to talk to a customer service rep which told me that the company had recently upgraded their computer system which had crashed...phones had crashed...all systems had crashed. He told me that he would try and push my order out that day, which was a Thursday but could not guarantee it that day but would try and get it out by Saturday. That was 2 weeks ago, have recently called again same thing with being on hold talked to another customer service rep who told me it was being "processed" and that I could not cancel the order. Ridiculous!!! That was on March 9th she told me it would "probably" be going out the next day and I should get by Friday 13th and I still do not have my items. They finally put on their website that they are having problems and they delay of shipping is being handled but honestly it is not. I tried and called AGAIN on Saturday 14th but the line was busy all day. This is an absolutely terrible way to conduct business. I checked with BBB and they are not a member but have several BAD reviews on your site with the same complaint. I am a single mother and can not afford to go out and purchase these items in the store without getting a refund first. I will NEVER do business with this company again. When speaking to customer service rep they explained to me that it has been a horrible time for them as well with all the phone calls they are receiving but the BIGGIES are not doing anything about it. They do not care about them either. Please follow through with this complaint and see what is going on with this company. There is something wrong with their practices.

Desired Settlement: I want a total refund of $146.56, an email apologizing and a statement on their website stating that they have been wrong with this situation. Thank you. Candy

Business Response: We sincerely apologize for the delay and inconvenience you experienced with your order, due to our recent system conversion.  It's very disheartening to hear our customers claim we do not care, and our management team is not assisting.  This is not the case and all levels of employees are working diligently to assist our customers by phone, email and shipping orders we are simply behind.  At this time your order has shipped other than the items that were cancelled by Ms. ************.  If you would prefer to return the order place visit our returns page to create a return label.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com Customer Service

Consumer Response:

From: ***** ************ [mailto:*******@yahoo.com]
Sent: Friday, April 10, 2015 1:16 PM
To: ****** ******
Subject: Complaint ID #********

 

Ms ******,

 

My complaint has NOT be resolved and to sum up my complaint. Over the course of the 6 weeks, I have emailed Team Express numerous times, I have called numerous times (most recently today 4/10/15 in fact rang over and over again for 10 minutes, finally hung up, no one picked up), I have confirmation emails saying that I have emailed them but to date 4/10/15 NO one has gotten back to me. This is the reason why I have contacted BBB because I have not been contacted on this matter. If someone would actually pick up the phone I could AGAIN inform them that I am due a refund for the items that I cancelled, approx $46.00. They say that I have not been charged until they shipped my items but this is NOT true.

 

SO, I placed my order with Team Express on February 27, 2015 in the amount of $146.56 and there were 6 items total ordered. One of the times I actually got through to a customer service rep, 1 1/2 hours on hold later, I was told that I will not be billed until they have shipped. I explained to him that I certainly HAD been billed, on February 27, 2015 when I placed the order and I was looking at the debit on my checking account right than. He said that wasn't possible and that I probably had a credit. I AGAIN explained to him that I DID NOT have a credit, I think I know what a debit/credit looks like. He said that he would have a supervisor call me back, I said did he REALLY think a "supervisor" would call me back and he assured me they would, that was March 17, 2015 and to date I have not received a call from a "supervisor". To answer the email back from Team Express, yes I received the 4 items that were shipped, yes I did not send them back as I paid for them and honestly my son needed them for baseball. There is no purpose in emailing them because they do not answer back, I do not have hours of time to sit on the phone HOPING that someone answers. All I want is my $46.00 refund that IS DUE BACK TO ME. I have proof of them charging my account in the form of an email, I have proof of the "emails" that I sent them with a "default ticket #" from Team Express, I have proof with my bank statement that I was charged the full amount of $146.56 with NO CREDIT BACK. I believe this issue is NOT resolved. I can not get any answers from Team Express but  they obviously seem to be getting back to BBB on it. Please reopen my case as this has NOT been resolved. If you need me to send my PROOF than I will be happy to do so.

 

Thank you,

 

***** ************

Business Response: We sincerely apologize for the delays and inconvenience.  If you can please send a copy of the transactions, and their corresponding transaction numbers so we can better assist with this issue.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ******** and have attached documents requested by *******, customer service rep.


Regards,

***** ************

Consumer Response:

Checking back in to make sure you received my response and information to forward to Team Express. I checked back in with my case and noticed that BBB says my complaint is resolved again, which it is not. I have responded to the email from *******, Team Express, cover letter, plus documentation that she requested, attachments. I sent this information to you since she did not provide me with an email or an address to send to her directly. Can you please once again follow up with this. I am more than frustrated with this entire situation and would simply like to get my refund.

 

PLEASE help me to finish this PLEASE!!!!!!!!

 

Thank you,

 

***** ************

Business Response: We sincerely apologize for the confusion and inconvenience.  The order has been credited in full.  Please see the attached image from our card processing system to verify the refund was issued.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

I appreciate your attention Ms. ****** on this matter and thank you for helping me resolve it.

Regards,

***** ************

5/6/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I placed an order in February for a pair of size 11 cleats for my son. The order didn't arrive until mid March - all of my phone calls and emails trying to track it went unanswered/unreturned. When it finally did arrived they had sent the wrong size. I followed their instructions for returning the item to get my money back, since their policy states they no longer do exchanges. The package was signed for on March 20 at 10:25am by someone (last name) Shaud. It is now April 14th and I am still waiting for them to credit my credit card back for the return. I have repeatedly tried calling every phone number I can find for them but the number either doesn't work, gives me a recording that never gives me any options that work, or just rings and is never answered. I have sent multiple emails as well that have never been answered. Below is a copy of the order confirmation email I received showing the date and amount of purchase. Baseball Express Thank you for your order from Baseball Express a TeamExpress.com company. You will receive a confirmation e-mail with shipment and tracking information as soon as your order has shipped. Below are your order details: Order Number: ******** Date Placed: 02/27/2015 Recipient 1: ******* ***** ***** ***** ***** **** *******, ** ***** Items in Order: New Balance Men's 4040v2 Low Metal Baseball Cleats SKU# ************* Quantity: 1 Price: $94.95 Total: $94.95 TOTAL FOR RECIPIENT 1: $94.95 Billing To: ******* ***** ***** ***** ***** **** *******, ** ***** Total Merchandise: $94.95 Total Shipping: $6.95 Total Tax: $0.00 Order/Credit Card Total: $101.90 If you have any questions about your order, please feel free to contact our customer service department: By Email: ****************@teamexpress.com By Phone: ************ Thank you again for your business. Sincerely, Baseball Express

Desired Settlement: I would like them to immediately refund my credit card for the purchase amount (and shipping fees since it was their mistake not mine).

Business Response: We sincerely apologize for the delays and error.  We will gladly refund the order total including the shipping charge for our error.  However, we are not showing we have received the return at this time.  Is there a tracking number to help us expedite this return?  Please let us know if you have any additional information that can assist us in expediting the return.  Again, we sincerely apologize for the error.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: Complaint: ********

I am rejecting this response because:  I am attaching the proof of delivery to show that the product was returned.

Regards,

******* *****

Business Response: We sincerely apologize for the delay and inconvenience you experienced with this order.  Thank you for providing the tracking information to better assist us with this return.  At this time the refund has been processed in the amount of $94.95.  The refund will be visible on the account within 5 business days.  Again, we apologize for the delay and inconvenience.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* *****

5/6/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: The company stated item would be shipped in 4-5 business days. 7 days later I have not received any email regarding shipping status. Upon checking on their website my order status is "in progress". I attempted to contact customer service 3 times & each time the recording said there were 60 people ahead of me waiting. I sent email to customer service with inquiry about shipping status and received an auto reply that they were address my email in 7-10 days.

Business Response: We sincerely apologize for the delay and inconvenience you have experienced with this order. Unfortunately, the shoes on this order at not available at this time.  We are currently waiting on a shipment from Nike to fulfill this order.  If Ms. ******* would prefer to substitute or cancel the item please let us know.  We are expecting the shoes to arrive any day.  The card has not been billed, as we only bill upon shipment.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: Complaint: ********

I am rejecting this response because:  I wish to cancel the order!

Regards,

****** *******

Business Response: We sincerely apologize for the delay and inconvenience you experienced.  At this time the order has been cancelled per your request.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** *******

5/6/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: We ordered items back on March 13, 2015. It was only supposed to take 5 days to receive our items. Two weeks later we finally received some of them. I have called and emailed, it has been almost a month and still waiting on my sons cleats. I was told that the original order # had been lost, so she asked if I still wanted the cleats, she also said that a "team lead" would give me a call, still no call. I was also told that I would receive a 15% credit on the original order placed on March 13, still waiting on that. Also was told I would get a 20% discount on the cleats when they do ship. Well the amount was taken out of bank account for cleats, with no discount. This is unacceptable that any consumer has to spend so much of their time trying to figure out what is going on, especially for something as simple as ordering baseball items. Very dissatisfied and were not sure if we will ever shop with Baseball Express/ Team Express.

Desired Settlement: I would like to be credited the amount that two employees said I would be. That is all, not too much to ask.

Business Response: We sincerely apologize for the delay and inconvenience you experienced with this order.  The New Balance cleats were shipped via UPS tracking # ******************.  At this time a credit has been issued in the amount of $29.72.  This is a 20% discount on the existing order total of $148.59.  We typically don't issue credits on existing orders, but honored the higher discount amount due to the delay.  Again, we apologize for the delay and inconvenience you experienced.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

5/5/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: We have placed two orders (the first on March 30, 2015). We were billed in full for both orders, but only received part of one order. We are missing the Mizuno Men's 9 Spike Franchise 7 Low Molded Baseball Cleats. We have written an email requesting assistance and were given a response that the volume of requests was high and we would be contacted within weeks. We tried to call and get customer service help, but stayed on hold for over 30 minutes and then were disconnected. My son needed these shoes a week ago. We have now ordered two pair and have not received either.

Desired Settlement: If we do not receive the item in the next two days, we would like a refund on both sets of shoes ordered.

Business Response: We sincerely apologize for the delay and inconvenience you experienced with these orders.  At this time both pairs of Mizuno cleats have been cancelled.  You were never charged for the shoes as we only bill upon shipment.  Again, we apologize for the inconvenience.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: Complaint: ********

I am rejecting this response because:

Other items were included in both orders, which we received. You have provided no explanation of the charges made on our account. We have been charged three separate times for the amounts of $74.99, $59.50, and $68.43. How did you come to those amounts? How much did we pay in tax? How much for shipping? Why didn't we receive notification that part of our order was unavailable? The amounts listed on our email receipts are not matching up with the amounts deducted from our debit account. This is a poor business practice. We will pay you what we owe, but we expect an explanation for what is due. Your communication with customers is seriously lacking.

Regards,

***** *********

Business Response: We apologize for the confusion.  Your order totals/charges are as follows.  Please note we only charge when items ship, resulting in split charges for orders.  Please let us know if you have any additional questions.

Order # ********/** ******
Nike Huarached Cleats $64.95
Shipping $3.47

Total Charged $68.43

Order # ********/** ******
Diamond Senior Little League Baseballs 1DZ $49.95
Total Control Training Ball 6 Pack $62.95
Shipping $21.59

Shipping cost was divided between shipments resulting in charges of $74.99 and $59.50

Total Charged 134.49


Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** *********

5/5/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I have 2 orders that were not completed properly. The company will not respond via email or phone calls. I will call their phone number and it can ring for 30 minutes or more with no one picking up. They only send automated emails with reference numbers with no way to resolve the dispute. This is not respectful to the customer trying to buy a product in good faith and they will not respond or try to refund money due. I will no longer do business with this company and I will try to educate others not to use this unethical company.

Desired Settlement: I would like the company to contact me about the helmet...and also about the bate and switch with the softball bat which was unethical.

Business Response: We sincerely apologize for the delay and confusion.  We do not show two orders for ******* ****.  Please provide the secondary order number so we may better assist you.  The order number provided was not for a bat, so we are unsure why Ms. **** is claiming there was a bait and switch.  The order on this claim was shipped complete.  The bat was returned to us and was credited back to the card on 4.22.15 in the amount of $29.88.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: Complaint: ********

I am rejecting this response because:
The Company wanted more information on what I called the bait and switch of a softball bat. That was order# ************. My husband ordered a softball bat that was on sale and waited a long time for the bat. Eventually he got an email saying they cancelled the order due to the bat being unavailable. My husband checked their website a day or two later and the bat was on their website for the regular price. So, they cancelled our order and started selling the bats at regular price within a day or 2. The item number was ******* the description was LVS MENDOZA FP BAT-13 13H33. I do thank them for refunding our money on the other order. This could all have been cleared up if they actually answered the customer service phone line. No matter when I call there are 60 callers ahead of me and they never actually pick up the phone.
Regards,

****** ****

Business Response: We apologize for the confusion regarding the Mendoza bat.  It appears the size order is no longer available, but we did have other sizes available at a different price.  Again, we apologize for the confusion and thank you for providing additional information.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. We will no longer do business with this company. They totally remove products and sell for more money and say what they want to say. There was no confusion they just do what they want.  And our first complaint with the helmet they refunded the order money, but did not refund the $17.00 it cost to ship it back. So we will stay away from this company and hopefully others will too. Thank you so much for your assistance! This is really the only way to communicate with this company.
Thanks for all your help!

Regards,

****** ****

5/5/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I placed an order for 2 items with Baseball Express on Feb 27, 2015 and they charged me the full amount at that time and I have only received one items to this date. I have sent 3 emails trying to get my other item shipped, which they tell me it's "In Warehouse", but they have failed to do so. I didn't realize they could charge you for the product without shipping it. I would like them to either ship me my product or cancel the order and give me my money back.

Desired Settlement: I would like them to send me my order if they have it. If they don't then they could give me my money back.

Business Response: We sincerely apologize for the delay and inconvenience you experienced with this order.  The Easton bat pack was shipped on 4.29.15 via UPS tracking # ******************.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** *******

5/5/2015 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I want to cancel my order with Team Express. The items were said to be in stock and then all items were backordered. They take the order, take the the money and cant deliver and know they cant deliver. This then has my son without the equipment he needs and I have no money to buy him another because my money is tied up with the CLOWNS at TEAM EXPRESS. They will not answer the phone. They should be made to go out of business as they are one of the most UNETHICAL COMPANIES I have ever seen. I wish I would have checked their BBB rating first but figured they would NOT CHEAT CHILDREN ANS DEPRIVE THEM FROM BEING ABLE TO PLAY A SPORT THEY LOVE. GIVE ME MY MONEY BACK...NOW!! i WILL BUY IT SOMEWHERE ELSE FOR MORE MONEY AS I DO NOT WANT TO DO BUSINESS WITH YOU

Desired Settlement: WANT MY SONS BAT AND OTHER PRODUCTS BY FRIDAY OF THIS WEEK AS PROMISED. IF YOU CANT DO THAT, GIVE ME MY MONEY BACK NOW

Business Response: The order has been cancelled per your request on 4.27.15 via phone.  You were never charged for the order.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** *****

5/5/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I'm ordered over $99 in merchandise which gave me free shipping. I'm received an item on back order 2 months later and was over charged or charged shipping one or the other by bank statement only shows a higher price than originally purchased. I'm also have a glove from a seperate order that showed in stock and is now on back order after it received the invoice in a package of a seperately item that listed the glove on back order. I'm have been trying to contact them through phone and email, every number possible with no answers or responses. No one even picks up the phone or calls back. I'm don't want a glove for the fall in okay in the summer and if it can't have it now if don't want it but it can't tell them that because they won't answer. They also shipped a batting net to the wrong address that was purchased by my team LAST YR, we were charged and have no net and of course no one to get in touch with. This is unacceptable.

Desired Settlement: A phone call and compensation would be appropriate for a 16+ yr loyal customer.

Business Response: We sincerely apologize for the delay and inconvenience you experienced.  Can you please elaborate on the amount of the charge?  We are not showing any additional charges, but will gladly pull transaction for your account to verify an error has not been made.  We show several orders for you, they are as follows; Order ******** placed on 1.3.15 for several Rawlings raglan tops, tees and a jacket.  All items were shipped including the final piece on 3.25.15 due to BO.  We apologize for the BO but the item was not available from the manufacturer until that time.  We show this order has been completed.  Order ******** placed on 3.10.15 for a single Old Hickory maple bat.  This item was shipped on 3.16.15 and is complete.  Order ******** placed on 4.11.15 for a pair of Under Armour Cleats and a Rawlings glove.  The cleats shipped on 4.13.15, the glove is currently on back order without an expected date.  If you would prefer to substitute or cancel the item please let us know.  You have not been charged for the glove as we only charge upon shipment of the item. 

In regards to the batting net that was sent to the incorrect address please provide additional information.  Our records do not show a net has been ordered for this account.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. In my attachment i have information regarding what the business asked for. 


5/5/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: Baseball Express, a TeamExpress.com company, has not shipped an item I ordered and paid for via their web site.

Desired Settlement: Refund for the item I purchased and the shipping charges.

Business Response: We sincerely apologize for the delays and inconvenience you experienced with this order.  At this time the New balance cleats have been cancelled from the order per your request.  You were not charged for the cleats, as we only bill upon shipment.  Again, we sincerely apologize for the inconvenience.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The response is acceptable because it was mt only possible option - to cancel the order.  The business made no effort to communicate with me to discuss other possible options.  

Regards,

***** *****

5/5/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I can't get in touch with the company to complete a return. I waited a month for an order. About 3 weeks into the wait I emailed the company and told them to cancel the order. They didn't respond instead they mailed the product a week later (after I went and purchased elsewhere). I need to return pants but I can't get a response! I'm appalled with this company. I FINALLY got someone to answer the phone (I had to press something for "team orders" to get someone to answer) he hung up on me because I called the wrong department. .. which I did on purpose after being 54th. ..53rd and 5 1st in line on the ten occasions I called ... not to mention the tike I called 3 times and let the phone ring for 10-15 min EACH time! I FINALLY got in touch with someone and he hung up on me! This comp is HORRIBLE! They NEED to be stopped from robbing us because now I can't seem to make a return! I'm so disgusted with this company!

Desired Settlement: I am JUST trying to make a return! That's all! Now they went and sent the item we waited a month for and went elswhere so now I feel that they should pay the shipping to send them vack! I tried so many times. I have emails galore to show how mugh effort has been put into this ridiculous order!

Business Response: We sincerely apologize for the inconvenience you experienced.  At this time a prepaid UPS return label has been sent to the email address listed on this claim.  Once the products are returned to our facility they will be promptly refunded back to the original payment method used on the order.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 


Regards,

******* *******

5/5/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: On 4/14/15, I placed an order for 2 dozen softballs with Team Express. The softballs were listed as "in stock" and I paid for 5 business day delivery. It is now 4/27/15 and I have yet to receive my order. The status check for online orders indicates that the softballs are "in warehouse"; however, they have not yet shipped. Numerous calls to customer service have gone unanswered with nothing but an endlessly ringing phone. After e-mail customer service I received an automated response that indicated I would not hear back from an actual service representative for 7 to 10 business days. How can an organization function with such a lack of responsiveness and accountability? I sincerely hope their "system upgrade" includes replacing anyone and everyone that handles online retail. Simply not acceptable!

Desired Settlement: The softball season starts in 3 days. I need the softballs to be shipped immediately! For the good of all future customers, please fix your online merchandising process. If countless other organizations can make good on their promised deliveries, Team Express can as well.

Business Response: We sincerely apologize for the delay and inconvenience you experienced.  At this time the order has shipped complete via UPS tracking # ******************.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******3, and find that this resolution is satisfactory to me.

Regards,

***** ******

5/5/2015 Guarantee/Warranty Issues | Read Complaint Details
X

Additional Notes

Complaint: I returned an unopened package to Baseball Express on March 25, 2015 and their product return policy states refunds will be promptly given. It is now May 1,2015 and I have not received a refund. I have called and emailed the company numerous times and they say we have processed your refund and it will take 5 business days. It has been past 5 business days and I still have not received any refund.

Desired Settlement: I would like the over $400 I am owed refunded to my account immediately.

Business Response: We sincerely apologize for the delay and inconvenience you experienced.  Our records indicate the refund was issued on 5.1.15.  It will be visible on the account within 5 business days.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** ****

5/5/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I have contacted the company multiple times through phone and e-mail with no response. I want to cancel my order and cannot get a response or speak with anyone to be able to do this. My order was placed almost 2 months ago and I have had to purchase the items locally.

Desired Settlement: I want the remaining items from my order cancelled.

Business Response: We sincerely apologize for the delay and inconvenience you experienced with this order.  At this time the cleats have been cancelled per your request.  You were not billed for them, as we only bill upon shipment.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** *****

5/5/2015 Problems with Product/Service | Complaint Details Unavailable
5/5/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered a product from team express nearly 2 weeks ago and can not reach anyone at this company. I have emailed them with my concerns and I received an automated response that says they will respond shortly. That was 4 days ago, & still have not gotten a response. I have attempted to call several phone numbers that they have posted on their website. There is never any answer, I have stayed on the line for more than 20 minutes and still no answer.

Desired Settlement: I would just like to get my money back. I will shop elsewhere.

Business Response: We sincerely apologize for the delay and inconvenience you experienced.  We are currently being inundated with more calls, emails and requests than can be returned in a timely manner.  However, we are actively expanding our service areas to better serve our customers.  At this time we do not show a refund for the Easton XLP net Mr. ****** ordered.  If this product has been returned to us can you please provide the tracking number?  This will assist us in expediting the return.  If Mr. ****** has not returned the net but would like to receive a refund, please visit the returns portion of our website to generate a return label.  Once the product is received back to our warehouse we will promptly return the credit back the card used on this order.  Again, we apologize for the inconvenience.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

5/5/2015 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: Order Number: ******** Date Placed: 03/10/2015 Order/Credit Card Total: $56.18 It has now been a month and I have not received my order. None of their branches will answer the phone nor answer any emails. I am a Team USA Professional Long Jumper and my season is around the corner so need my order immediately or I need a total refund immediately!

Desired Settlement: I would like my Order immediately or a total refund.

Business Response: We sincerely apologize for the delay and inconvenience you experienced with this order.  At this time the order has been cancelled per your request.  You were not charged for the item, as we only bill upon shipment.  An authorization hold was placed on the account at the time of placement, but should have dropped off after 7-10 days.  If you are still seeing the authorization hold please let us know.  Again, we apologize for the inconvenience.  Let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com Customer Service

5/5/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: Ordered several baseball items early March (approx. 3/7/15). Only half of it shipped. The problem is, the vendor is completely unresponsive. They do NOT answer phone calls or emails. By Email: customer.service@teamexpress.com By Phone: 866-******** ordering # 1.800.******** local # - 210.******** THERE ARE MANY RECENT SIMILAR COMPLAINTS ON BASEBALL EXPRESS COMPANY FACEBOOK PAGE

Desired Settlement: I want customer service to call me (or simply answer their phone) so I find out about my order and when to expect it (or cancel it) -thanks

Business Response: We sincerely apologize for the delay and inconvenience you experienced with this order.  The final item on the order, Louisville 3 Stick bat pack will be shipped on Monday.  A shipment confirmation will be sent with the tracking information once the has been shipped.  We apologize we were not able to be reached by phone or email.  We are currently being inundated with more calls, emails and request than we can return within a timely manner.  However, we are committed to customer service and have begun adding additional resources to better serve our customers.  We appreciate your patience.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

5/5/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Purchased Baseball Cleats on 3-18-15 for $89.90. Returned the cleats with a required signature. Never received refund. Attempted to call multiple times to company with several numbers with no person to speak with or response. Attempted to email company multiple times with never a response.

Desired Settlement: Refund for cleats that I returned to company with required signature.

Business Response: We sincerely apologize for the delay and inconvenience you experienced with this order.  At this time the refund has been issued back to the original card used on the order.  It should be visible on the account within 3-5 business days.  If it has not been received after 5 business days please let us know.

Best Regards,

*******
TeamExpress.com
Customer Service

5/5/2015 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I cancelled an order with Team Express....I tried to call their customer service number, no one ever answers, or operator will say all circuits busy. I emailed them 6 times to inform them of our decision, I was only just recently answered with an automated response.

Desired Settlement: I would like our money back

Business Response: We sincerely apologize for the delay and inconvenience you experienced.  At this time we do not show the bat has been returned.  If you have returned the bat please provide the tracking information so we can expedite the return.  We apologize the cancellation was not processed before the order shipped.  If you have not returned the bat please let us know, so we may provide a prepaid return label at no cost. 

Best Regards,

*******
TeamExpress.com
Customer Service

5/3/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Tried several times via email & excessively long wait times on the phone to cancel backordered products. Was told charges would be fall off credit card. It did not, charges also includes being charged twice for shipping

Desired Settlement: I want a refund and a credit to my charge

Business Response:

We sincerely apologize for the delay and inconvenience you experienced with your order.   I've canceled the back ordered items and requested our accounting department refund your account today.  You should see those funds in the next few business days.

Again, very sorry for the trouble with your back ordered items.

Best,

****
Teamexpress.com Customer Service

Consumer Response: Complaint: ********

I am rejecting this response because: I was told that my refund was already in process(Wednesday & Thursday) and I still haven't gotten the credit. As soon as I see the refund then I will accept the response. I was told that the charge hold would be dropped. Clearly that was not the case. I promise that once I see the refund, then I will close the case and not speak about it again. Thank you. I probably would have accepted this response had I been given an authorization number or confirmation email.

Regards,

**** **********

Business Response: At this time our records show the refund has been issued.  If it still not showing with the customers bank please notify us right away.

Best Regards,

*******
TeamExpress.com Customer Service

Consumer Response: Complaint: ********

I am rejecting this response because: I have not received my credit. The $$ has not been returned to my account. I was told I would have it a couple of weeks ago. It still has not been the case. I asked for a confirmation number, but was not given that or a confirmation email of the transaction. I was told it not was possible...makes me very leary.

Regards,

**** **********

Business Response: We apologize for the delay and inconvenience.  Attached is a image of the refund back to the account.  It was issued on 4.18.15 in the amount of $14.85.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: Complaint: ********

I am rejecting this response because: refund is INCORRECT AMOUNT. I am to get 26.85 back (19.90 + shipping)

This is unbelievable

Regards,

**** **********

Business Response: We sincerely apologize for the confusion and inconvenience.  The remaining portion of the refund has been processed.   Please see the attached image from our card processing system to verify the refund was issued.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** **********

5/3/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: There is more than one primary reason for complaint on this company. First of all, I called on March 29 to cancel a $199.95 order. It was taking the company too long to fulfill the order so I wanted it cancelled. Approximately, 10 days later, the order was shipped ANYWAY!!! The $199.95 was taken from my bank account. I had made numerous calls to the 800 # provided in an email they sent me. NO ONE HAS HELPED ME!!! Each time I have called I have waited over 30 to an hour and forty-five minutes in order to talk to someone. When I called to complain about the order being processed anyway and the money being taken from my account, the lady told me it was never documented that I cancelled the order. "It appears that a ticket was taken out, but it was left blank in the system". She then documented our conversation. Then another conversation I had with an employee, the gentleman told me that even though the order was being re-routed to the company by UPS, I had to wait until they actually received the item to make sure there weren't any damages it in order for them to be able to refund my money. (Even though I NEVER received the item). I tracked the item. It literally traveled from Texas all the way to Vrginia and back again... AND even though they had ALL this information regarding the order being on it's way back to them, I STILL HAD TO WAIT for something THEY screwed up on. I called today and was told that even though they have the order, I have to wait 10 MORE DAYS for the money to go back into my account. Then I asked to speak to a supervisor and this gentleman tells me that apparently the reason why this has happened is because the accounting department has not been getting the updated information. I am tired of the run around and want my money back.

Desired Settlement: I want the $199.95 back into my account NOW

Business Response: We sincerely apologize for the delay and inconvenience you experienced with this order.  At this time the order has been refunded.  The credit in the amount of $199.95 should be visible to the original form of payment within 5 business days.  Please let us know if you have additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

********* ******

5/2/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered a baseball bag for my son on April 13th at 8:30 in the morning, the website says that orderes ship the same day, it is now aprill 21st and the status of my order still shows that it is in the warehouse(order number ***********) I have tried multiple emails attempts as well as phone calls, I have left messages and no one is responding. I am currently on the phone calling as I type this email and have been for two plus hours. since having this problem I have done some research and have found multiple complaints about the same issues, I am concerned that I have been scammed. all I want is a refund or delivery of the bag that i purchased. this is the most poor customer service that I have experienced in my life.

Desired Settlement: I would like a full refund of my money, or prompt delivery of my purchase. Thank you so much

Business Response: We sincerely apologize for the delay and inconvenience you experienced with this order.  At this time the order has been upgraded to 2nd day air and will ship tomorrow 5.1.15.  It should arrive on Tuesday 5.5.15.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** ***

5/2/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I placed an order on 3/15/2015 and their website states there will be a 3-4 days delay in processing orders for shipment. I have waited over three weeks now and only one of the four items have been delivered. I emailed them a week ago and received no response. I have made multiple attempts calling them and it either just rings or disconnects me. The items in question were all paid in full the day I ordered the products. The lack of response is frustrating. Thank you

Desired Settlement: .

Business Response: We sincerely apologize for the delay and inconvenience you experienced with this order.  Unfortunately, the remaining 3 items on the order was currently back ordered.  We are expecting each of the products to arrive any day.  If you would prefer to substitute or cancel any portion of the order please let us know.  Again, we sincerely apologize for the delay. 

Best Regards,

*******
TeamExpress.com Customer Service

5/2/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I placed an order with baseball express on feb 28 2015, and completed payment with paypal that same day, by mar 27th still have not received the product ordered and paid for, I called the customer service line only to be told they lost my order and would ship on mar 30th, again did not receive any tracking numbers from them, on april 4th called the customer service line again and was told that they could not get the bat I picked a different bat at that time and the customer service rep gave me a new order number and told me they would ship the order overnight as of april 9th still have not received the order and when I checked on there website the order has not even been processed. I tried to call again today and there is no answer on the phone lines, I have sent an email but no response as of yet.

Desired Settlement: I would like the order delivered Asap.

Business Response: We sincerely apologize for the delay and inconvenience you experienced.  Due to an internal system error the order was held.  This error has been resolved and the order is in processing.  It will ship complete today and an order confirmation with tracking will be sent.   We sincerely apologize for any misinformation you received.  It was never our intention to mislead you, or any customer.  However, we are still learning our new system.  We appreciate your patience.  Please let us know if you have any questions.

Best Regards,

*******
TeamExpress.com Customer Service

5/1/2015 Guarantee/Warranty Issues | Read Complaint Details
X

Additional Notes

Complaint: 2/5/15 - Ordered baseball pants for my son and they were wrong size. 2/19/15 - Called Team Express and got a authorization permission to return the items for my money back. 2/25/15 - Items returned in original packaging. 3/6/15- Sent 1st inquiry about my refund. Received generic email stating someone would get back with me. 3/11/15 - Sent 2nd inquiry and received generic email response. 4/1/15 - Sent 3rd email and received generic email response. 4/15/15 - Sent 4th email and received generic email response. I've tried calling a number of times, and the phone just rings. This company hasn't honored their guarantee refund policy. It shouldn't take over 2 months to get my $45.90 back. I'm in Southern California where baseball is played year round, and i know quite a few people who use this company. I will be sure to tell anyone i run into not to do business with this company ever again.....i know i won't, as they are the most unprofessional company i've dealt with.

Desired Settlement: I want my $45.90 back.

Business Response: We sincerely apologize for the delay and inconvenience you experienced with this order.  Per our records the refund was issued on 4.20.15.  If you have still not received the refund please let us know.  Again, we apologize for the delay and inconvenience.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: Better Business Bureau:

The only reason they decided to respond was due to me sending them an email to let them know i had filed a complaint with BBB. I'm thankful there is a source to go to like the BBB to get justice for lousy companies like Team Express that give consumers nothing but BS excuses, as all the complaints filed prove. An honest business wouldn't make a customer wait over 2 months to get a refund for less than $50. Thank you BBB!! I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** *****

5/1/2015 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I placed an online order on 3-4-15 with the promise that my order would be processed the same day and that I would receive it within 5 days. Three items were ordered. I received the shirt on 3-19-15. One baseball bat came one week later. I am still waiting for the second baseball bat that I ordered. I have called them about a dozen times. When I select from their menu that I want to discuss a recent order, I am transferred to a line that rings but is never answered and has no messaged system. I tried choosing that I wanted to make an order and spoke to a salesman. He was very apologetic, but transferred me to the same line that never answers. I have written 6 emails to their customer service department. All of their return emails are robot answers that just acknowledge their receipt of my complaint. I wrote back the last time threatening to contact the BBB and they sent me another form letter telling me that I needed to be patient. They wrote my order would be running 7-10 days late from the time that I ordered. Well, 7-10 days came and went almost a month ago. I wanted to talk to a live person who can resolve my problem. I also received a letter asking me to rate all three of the products they have sent me. When I check the order status on their web site, it says that my order is in the warehouse.

Desired Settlement: I want the bat that we ordered and to speak to a live person about their failed customer service! If they cannot provide the bat that I ordered I would like either a replacement bat of the same, or better quality, or a refund.

Business Response: We sincerely apologize for the delay and inconvenience you experienced with this order.  At this time the remaining item on the order has been cancelled.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business and I'm glad that they have refunded my money. They sent me a generic meaningless apology b email. What bothers me is that it took the B B B to get any type of response. I didn't receive just one, but over two days I received 8 robot apologies. 6 of them had the wrong amount and the wrong item. The last 2 were right. It amazes me that for the average little guy they can't be bothered to individualized an apology and say "sorry we screwed up." They just don't care. I won't be doing any future business with them! Thank you to the B B B!
 



Regards,

***** *****

5/1/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I placed an on line order with this company on March 16 or 17, 2015. I waited to check on the status of the order. I sent them an email about three weeks after ordering because I had not heard anything. All they sent was a ticket number from customer service stating that it would be a few days before I heard anything back from them. About five or six days later I continued to check on the order, which stated it was in processing, I then proceeded to send a second email to them, and no response. I have continued to call the numbers that are available, and get no answer. I have already order the items from somewhere else and just wan to cancel their order. However, I cannot get a response back from them via email or anyone to answer the phone. My Debit card was charged today, April 20, for the merchandise. I checked the status of my order on line and it indicates that they are both on back order. I just want my card credited back and the order cancelled, but I am unable to speak to anyone. It has been over a month. If you can help me in anyway I would very much appreciate it. Thank you ******** ****

Desired Settlement: I just want my card credited back and the order cancelled.

Business Response: We sincerely apologize for the delay and inconvenience you experienced with this order.  Per your request the order has been cancelled.  The card was not charged, as we only bill upon shipment.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******** ****

5/1/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: We ordered 25 team hats for a special needs team on 03/11/15. My credit card was charged on that day. I have made multiple calls and sent multiple emails trying to get a status. I can't figure out why nobody will get back in touch with me. I they take may money the hats should have shipped at the same time. What makes me feel worse is it is for a special needs team that I manage and they don't have much money in the first place. Order Number: ******** Date Placed: 03/11/2015

Desired Settlement: If our hats are not coming we want our money

Business Response: We sincerely apologize for the confusion and inconvenience.  At this time the hats have been shipped from the manufacturer to our facility.  Once they are received they will be promptly shipped out.  Again, we apologize for the delay and inconvenience.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** *****

5/1/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I ordered a bat for my daughter's softball season on March 27th. i paid through Paypal and was told delivery would be in 4-5 business days. I waited and contacted them 2 times via email to their customer service and received automated responses that someone would be back to me in 7-10 days due to heavy email volumes! I also made numerous unanswered phone calls to the number on their website. I even opened a Paypal claim and they tried to contact them to no avail. I finally received the bat yesterday and it was from some 3rd party seller. I didn't even open the box because while I was waiting th 3 weeks for the bat, my daughter's season started and I had to go out to the store and buy a different one. I am very dissatisfied with their customer service and shipping time.

Desired Settlement: I want either information on sending the bat back for a full refund...it was never opened from it's shipping box, or just a refund to my paypal account for all this trouble and time they are consuming.

Business Response: We sincerely apologize for the delay and inconvenience you experienced with this order.  At this time we have issued a prepaid return label via UPS.  Once the bat has been returned to our facility it will be promptly returned for a full refund.  The bat ordered is a drop ship product meaning, it ships from the manufacturer directly, not a third party seller.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** *******

5/1/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: On March 18th, I ordered two products from Team Express (baseball express) I ordered pants and gloves totaling $20.69. I am yet to receive my order, and the item has not even been shipped. I contacted Team Express twice, and they have not made any attempt to resolve the issue. The number they supply is also not working.

Desired Settlement: I just want my products...

Business Response: We sincerely apologize for the delay and inconvenience you experienced with this order.  Unfortunately, the payment method on this order has repeatedly declined causing the hold on the order.  Please email ******@teamexpress.com with your preferred phone number for us to contact you.  Once we obtain a different form of payment the order will be processed.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com Customer Service

5/1/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: My non-for profit corporation ordered 13 batting helmets from this company on the 27thof last month. This company build me $400, we have yet to receive these 13 batting helmets. We have been trying for 10 days to get a hold of this company and cannot do so. I have read multiple complaints in regards to this company that they are a fraudulent criminal enterprise and nothing more than a bunch of scammers. We feel like this company has stolen our $400. We are looking at filing criminal charges against them. By reading all the comments about this company I am not the only one who feels like this company has stolen money from their many reports that items ordered, money was taken, but get the product was not delivered.

Desired Settlement: I want these13 batting helmets overnighted to me, I want them by 5 PM tomorrow the 10th. Order # ***********

Business Response: We sincerely apologize for the delay and inconvenience you experienced with this order.  Our records show the order was shipped complete on 4.9.15 via UPS tracking # ******************.  We have never stolen money from our customers, nor are we a fraudulent company.  We apologize we are being inundated with more calls, emails and requests than we can return in a timely manner.  At this time we are expanding our phone systems and adding additional service staff to better meet the needs of our customers.  The order was not billed until the products shipped from our warehouse, as we only bill upon shipment.  An authorization hold was placed on the account when the order was placed.  We apologize if this was confusing regarding billing.  Please let me know if you have any additional questions.

Best Regards,

*******
TeamExpress.com Customer Service

4/30/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Order Number: ******** Date Placed: 02/24/2015 I placed the above order on 02/24, and TeamExpress collected the payment in full through Amazon Payments at that time. Approaching five weeks later, the order has yet to ship in spite of three of the items being advertised to ship next day at the time of purchase and the forth claiming to ship in 3-4 business days. On 03/03 I sent an email requesting a status update which has not been responded to as of today, 03/28. On 03/05 I spoke with a CSR, (after a 80 minute hold) who said she would remove my shipping charge and update the service level to 2nd day air. I show the shipping charge was removed, but I have yet to be credited the shipping charge which was collected 02/24. She verified at that time that the three items advertised to ship next day were in stock at that time and available for shipment. On 03/23 I spoke with another CS rep, (after a 90 minute hold) who once again verified that three of my items were available to ship and said he would put them on the "expedited list" to ship. He said he couldn't guarantee they would ship next day, (Tuesday) but did guarantee they would ship by the end of the week and that he would personally email me to verify shipment. Neither rep could give an ETA for the item advertised to ship in 3-4 business days. As of today, 03/28 10:30 EST my order still remains in a "processing" status without shipment and I have not receive any form of update, email or otherwise. During this delay they have repeatedly advertised on their website and Facebook page they they had a shipping delay of "3-4 business days" and that they expected to be back to normal business by the "end of the week." Their **** Store shows positive feedback for over 400 items shipped after my order was placed, and they have had no trouble rushing same day/next day shipment on orders with a complaint filed here so they can respond with a disingenuous "I show your order shipped/was delivered yesterday ..." comment. In short, they can ship my order, they have just chosen not to in preference of orders where they could be held accountable by a 3rd party in public forum such as **** or BBB. It is in acceptance of this that I submit this complaint.

Desired Settlement: I simply want TeamExpress to conduct themselves with a basic level of honor and accountability. - I want the three available items to ship out immediately, no later than Monday, 03/30 at the expedited service level promised, if not next day air. - I want an ETA and nature of delay for the out-of-stock item - PIPEPNT (43476). Is it on a freighter in the Pacific Ocean or delayed by the recent semi-closure of the west coast port? - I want the $6.95 shipping payment refunded as promised in the 03/05 phone conversation. Thank you.

Business Response: We sincerely apologize for the delay and inconvenience you experienced with your order.  Both pair of the Rawlings pants are still on back order - please let us know if you would like to cancel or substitute those items.  The Alleson knicker pant and socks appear to have arrived in stock and I've asked my warehouse to get those out to you.  We've upgraded your shipping to Next Day Air and there is no shipping charge.  You should hopefully receive a shipping confirmation and tracking number in the next day or two.

Best regards,

****
TeamExpress.com Customer Service

Consumer Response: Complaint: ********

I am rejecting this response because:

I find it deeply troublesome that your company now claims the item SKU# ********** is out of stock as it was not only advertised as being in stock at the time of original purchase, 02/24, but verified to be in stock by two separate representatives of your company on 03/05 AND 03/23 -- a mere 7 days prior to this assertion that it is now out of stock.
This implies that that TeamExpress advertised an out of stock item to be in stock, and then on two separate occasions representatives, knowing this information to be false, lied to me over the phone to verify that this item was in stock.
•Regardless, I will accept a cancelation and refund of this item, (SKU# **********; Quantity: 1; Price: $9.88).
•For the second item, (SKU# **********; Quantity: 1; Price: $3.88), I found an off brand item of similar fit and style that you show in stock which I would accept at a substitution if you were to match the original price. Item# EG4PIPEDSGB Champro Adult Warpknit Piped Baseball Pants in size small. It is approximately $12 more expensive, but given the misrepresentation of product availability, five week wait, and extreme circumstance, this should be a reasonable substitution.
In brief:
• (1) cancel item# ********** and refund $9.88
• (2) substitute SKU# ********** for Item: *********** at the price of $3.88
• Combine this action with the prompt shipment of the items previously discussed, (**********
 and ********) and a refund of the amount already collected for shipment, ($6.95) and I will consider this complaint resolved.
Please let me know if we can agree upon this resolution, and verify that the substitute Item: *********** is truly stock and can ship this week.
Thank you for your time.

Regards,

****** *********

Business Response: We sincerely apologize for the delay and inconveniences.  At this time item PRO150 has been cancelled and a refund issued in the amount of $9.88 back to your Amazon account.  We have also substituted the product at no additional cost per the request.  They are being shipped directly from Champro.  We apologize for the miscommunications regarding stock and availability.  The system errors have resulted in incorrect information being given on this product.  It was never our intention to mislead any customer, as we thought we had accurate information.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com Customer Service

Consumer Response: Complaint: ********

I am rejecting this response because:

Friday 04/10/2015

Thank you, that is all well enough, but I still haven't been refunded the the $6.95 shipping fee. It was removed from the order, but this was done after the amount was collected through Amazon Payments and has not been returned. I am attaching a photo of this of my order taken from TeamExpress' website that shows the difference of this amount between the merchandise total and the grand total.

Also, I chose the replacement item because it showed to be in stock as I hoped to avoid further shipping delay.
Can you provide the ship date and tracking information for this item direct shipping from Champro?

If we can square away away these last two sticking points I will gladly accept the this resolution.

Thank you,

****** *********

Business Response: We sincerely apologize for the delays and inconvenience you experienced with this order.  At this time the refund for the shipping charge has been processed, in the amount of $6.95.  Unfortunately, the pants from Champro are no longer available and have been cancelled from your order.  A refund in the amount of $3.88 will be applied to the account as well.  Again, we apologize for the inconveniences.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

4/30/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I placed an order a month ago and the items have not arrived. The company already charged my card for the order, which they claim they will not do until shipped. My order number has also been changed. It is no longer possible to reach a person at this company, at any phone number.

Desired Settlement: I want the merchandise I purchased or a full refund now.

Business Response: We sincerely apologize for the delay and inconvenience you experienced with your order.  The two remaining items have indeed been paid for, but are still on back order.  Please let us know if you'd like to cancel or wait on the items to arrive and ship out.  We are hoping to have the All Star equipment bag and Champion mesh bag around the first part of April and they'll be shipped on receipt.  Please let us know if you would like to cancel or substitute.

Again, we're very sorry for these shipping delays.

Best Regards,

****
Teamexpress.com Customer Service  

Consumer Response: Complaint: ********

I am rejecting this response because: I want to cancel the order but cannot contact the company in any manner to do so. Their phone lines do not work.

Regards,

****** *******

Business Response: We apologize the resolution was not satisfactory.  At this time the entire order has shipped via UPS tracking #s  ****************** and ****************** with the exception of the Champion sports mesh bag in black.  It has been cancelled per the customers request.  Please let us know if you have any additional concerns.

Best Regards,

*******
TeamExpress.com Customer Service

Consumer Response: Complaint: ********

I am rejecting this response because:

I cancelled the order via email. You shipped it anyway, 4 days after the cancellation.
I was disconnected 4 out of 5 times after waiting at least an hour each time trying to reach a customer service agent.
The agent struggled to understand the order, could not explain why my card was charged prior to items being shipped, and initially said I would be charged a return & restock fee. I fought & won this.
The return label was not sent. I had to contact the customer service agent repeatedly via email to finally get the return label.
I was advised that a label could not be generated until an invoice was processed - and my "cancelled" order at that point had shipped. This made no sense.
I asked why I was charged for items that were not even in stock - I was told I was not charged. I was charged, and I provided transaction records.
I was then told that Team Express was not aware that the total amount for the order was charged immediately upon ordering. This made no sense.

I reject your response because:
You misrepresented your items as being in stock.
You misrepresented your billing practices.
You ignored a written cancellation request and shipped a month after ordering.
You claim ignorance regarding your billing practices.
You make it nearly impossible to contact your customer service department.
You claim a new computer system is causing delays, yet you make no effort to address the delays.
You make false guarantees.
You make gracious public gestures via BBB regarding my order, yet do not respond to the actual issue.
I have not way of knowing I will actually receive a 100% refund and I have sent the products I did receive back.
You disappointed a 12 year old kid who just wanted a certain kind of catcher's bag. (Fortunately, after waiting 3 weeks, he found something better and cheaper at a better store.)
I remain $100 in the hole.






Regards,

****** *******

Business Response: We sincerely apologize for the delays and inconveniences you experienced with this order.  At this time the refund has been processed in the amount of $99.48.  It should be visible on the credit card account within 5 business days.  If you have not received the credit within 5 business days please let us know.  Again, we apologize for the inconveniences you experienced.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

4/30/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: Ordered an item on Feb. 24, 2015 and notified on Feb. 26th that there is a delay due to a system update that will be fixed by the end of the week. After still not receiving my item on 3/13 I email them and received a generic reply letting me know someone will contact me shortly. No one has. It is almost a month now and still dont have my item, no one answers the phone there, and have not been contacted in regards to my order.

Desired Settlement: I want my item immediately.

Business Response: ********We sincerely apologize for the delay and inconvenience you experienced with your order.  At this time we still have not received the shipment from  Nike to fulfill your order.  At this time we have upgraded the shipping to 2nd day air
at no charge.  If you would prefer to substitute or cancel the order please let us know.  If you have any additional questions please let us know.

Best Regards

****
Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, I would like a timeline on when I can expect this order and once I get that timeline this resolution is satisfactory to me.

Regards,

******* ******

Consumer Response: Complaint: ********

I am rejecting this response because:I ordered an item on 2/24/2015 and never received it. We are now at about the 2 month mark. I will never do business with this company again. I want a refund immediately.

Regards,

******* ******

Consumer Response: Complaint: ********

I am rejecting this response because:I ordered an item on 2/24/2015 and never received it. We are now at about the 2 month mark. I will never do business with this company again. I want a refund immediately.

Regards,

******* ******

Business Response: We sincerely apologize for the delay and inconvenience you experienced.  At this time the order has been cancelled per your request.  A refund has been issued to the paypal account in the amount of $39.90.  The refund should be visible on the account within 5 business days.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

Business Response: We sincerely apologize for the delay and inconvenience you experienced.  At this time the order has been cancelled per your request.  A refund has been issued to the paypal account in the amount of $39.90.  The refund should be visible on the account within 5 business days.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

4/30/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: This used to be a responsive company. I have a return I need to place. I have entered tickets online, I have called NO action. My son will not have his equipment in time even though I ordered months ago. I waited 3.5 hours on hold yesterday and never had a CS representative pick up. NO replys ever. I need help.

Desired Settlement: New gear!

Business Response: We sincerely apologize for the delay and inconvenience you experienced with this order.  Our records show a replacement order was created to send out the correct item and shipped via UPS tracking # ******************.  Again, we apologize for the inconvenience.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. HOWEVER this was a ridiculous process.  Months later, several HOURS waiting on the phone to talk to customer service.  Getting emails one of my items discontinued MONTHS after I ordered it.  Please get back to they way you USED to run your business.  HORRIBLE experience. 

Regards,

***** ******

4/30/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Same issue as many others.....problems with backorders/delivery of goods, inability to contact customer service to resolve problems

Desired Settlement: Authorization to return items along with refund for items as well as return shipping costs

Business Response: We sincerely apologize for the delays and inconvenience you experienced with this order.  At this time a prepaid return label is being sent to the email address listed on this claim.  Once the product has been received in our facility it will be processed.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 10586022, and find that this resolution PLAN TO BE satisfactory to me- I WILL CONSIDER FULLY RESOLVED AFTER MY ACCOUNT HAS BEEN CREDITED.

Regards,

****** *****

4/30/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: On March 17th, a bat that I returned (unused bat -original shrink wrap and package) was signed for and received by ****** (FedX tracking number ******************) at Team Express for a refund. I have made numerous attempts to contact the company via email and by phone. The phone line is always busy and the emails go unanswered except for an automated reply saying that "someone will be contacting me soon" but that never happens. My returned item had an order number of ********. The second issue is that I also ordered another "drop ship" in stock item on 3-6-2015 (********) and that item still has not shipped. I would like that order cancelled. It is very disappointing that a company will not respond to their customer.

Desired Settlement: I would like the amount for the bat refunded (less FedX shipping costs) to the original card. I would also like the drop ship order cancelled.

Business Response: We sincerely apologize for the delays and inconvenience you experienced with this order.  We are currently being inundated with more calls, emails and requests than we can respond to in a timely manner.  All attempts are being made to assist our customers including expanding our phone systems and adding additional staff.  We apologize we were not able to be contacted directly to resolve this issue.  At this time the refund has been issued to the card used on this order.  The refund should be visible on the account within 3-5 business days.  The drop ship items has also been cancelled.  Again, we sincerely apologize for the delays due to our system upgrade.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com Customer Service

4/29/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: Order from Team Express on 02/24/15 and recieved part of my order on 03/18/15. One item on my order was canceled by team express. The other two items are still processing. I have contacted them on several occassions by email and phone but no response. I just receive an automated email response and phones do not work.

Desired Settlement: I want my credit card refunded for the two items not shipped. Amount that should be credited is $69.83.

Business Response: We sincerely apologize for the delay and inconvenience you experienced with this order, due to our system conversion.  Per your request the remaining items open on the order have been cancelled.  A refund in the amount of $69.83 has been generated today and should be visible on your Amazon account within 3-5 business days.  If you don't see the refund after 5 business days please let us know.

Best Regards,

*******
TeamExpress.com Customer Service

4/29/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: Ordered $140 worth of merchandise on 3/22/2015. As of today, 4/7/2015 items have not arrived. Multiple calls to the company are being picked up and hung up. Emails are not being answered.

Desired Settlement: Requesting a full refund of $140 for this order

Business Response: We sincerely apologize for the delays and inconvenience.  At this time our records show you have received the Demarini batting gloves and Louisville players bag personalization via UPS tracking # ******************, and the Evoshield wrist guard via UPS tracking # ******************.  The following items have been cancelled; Champro youth banana style cup, UA Spine cleats size 9, and the Louisville Stick Pack bat pack.  A refund in the amount of $101.76 has been issued back to the Paypal account on the order.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com Customer Service

4/29/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I placed an order for catchers gear on 2/9/15 thru the website www.baseballexpress.com. At the time it stated on the website that it was backordered until 3/31/15. On 2/11/15 I received an email from the company informing me that the backorder date was now 3/13/15. When I did not receive the product on 3/16/15 (I had paid for overnight shipping). I tried to call the customer and the phone just rang and rang. I tried again over the next few days and finally discovered another phone number at the Team Express website. When I dialed this I was told I was 63 in line. I proceeded to stay on the line for an hour and then someone did answer who confirmed that it would be in stock on 3/31/15. I have still not received the product and cannot reach anyone on any phone number.

Desired Settlement: I would like a refund of $454.90

Business Response:

We sincerely apologize for the delays and inconvenience you experienced.  Unfortunately, the All Star camo catcher's set has still not been received at our warehouse.  The expected date of 3.31.15 was when we requested the product arrive.  We are still expecting the purchase order any day.  If Ms. ********* would prefer we can cancel or substitute the item.  We have not billed the credit card on the order, as we only bill upon order shipment.  An authorization was placed on the account at the time of the order but then funds were never removed from the account.  Please let us know how you would prefer to proceed.  We are currently working to expand our customer service areas to better serve our customers in the future.  We apologize we have not been able to return all requests via phone or email.  We appreciate our customers.

Best Regards,

*******
TeamExpress.com Customer Service

4/29/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: An order was placed on 3/21/15 for two baseball bats. Two-day shipping was selected. As of today, 4/8/2015, only one bat has been delivered (4/7/2015). Despite repeated attempts to contact them via email and phone, I have received no assistance in this order. I first attempted to cancel the order on 3/24/15 when it became apparent that the shipping method chosen on my order was not going to be met. They aren't answering their phones or responding to customer inquiries using any method. However, they still are taking orders via their website. Their customer service issue is "all over the Internet" today. This has not always been the case, but it is something that is now occuring.

Desired Settlement: The business has a responsibility to be forthcoming with their customers and let them know that their customer service is not answering phones or even allowing you to leave messages.

Business Response: We sincerely apologize for the delays and inconvenience you experienced with this order.  We are answering our phones and emails but are being inundated with more calls, emails and requests than we can currently handle.  All attempts are being made to contact and follow up with our customers.  We are also expanding our phone systems and customer service staff to better meet the needs of our customers.  We apologize we have not been able to be reached via phone or email.  Per your request the Easton S2Z bat has been cancelled on Order ***********.  We did not charge for the bat as we bill only upon shipment.  An authorization hold was placed on the account at the time of order placement but should have been removed prior to now.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com Customer Service

4/29/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: Ordered the following items from Baseball Express. Did not receive them. Can not contact them. Items in Order: Easton Youth Deluxe Piped Baseball Pant SKU# *********** Quantity: 1 Price: $7.88 Total: $7.88 Rawlings Youth Sliding Shorts SKU# ************ Quantity: 1 Price: $4.88 Total: $4.88 Rawlings Youth Sliding Shorts SKU# ************* Quantity: 1 Price: $4.88 Total: $4.88 XO Youth ProCup 20 SKU# 273Y Quantity: 1 Price: $6.95 Total: $6.95 Rawlings Youth Sliding Short SKU# ************ Quantity: 1 Price: $2.88 Total: $2.88 TOTAL FOR RECIPIENT 1: $27.47

Desired Settlement: I would like to be refunded the money to my credit card of 27.47.

Business Response: We sincerely apologize for the delay and inconvenience.  Since you did not receive your order we have filed a claim and refunded you for the amount of $27.47.  The credit should be visible on the account within the next 3-5 business days.  If you have any additional questions please let us know.

Best Regards,

*******
TeamExpress.com Customer Service

4/29/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I placed an order on 1/19/15 for a softball helmet, when I received my helmet it did not fit my daughter so I returned it for a refund. Sounds simple right?? Well need less to say I shipped my helmet back via UPS and was received and signed by ***** on 2/25/15. It is now 4/6/15 and I still have not received my refund. I tried calling and I cant get through to anyone, it rings and rings until it hangs up on me, then I tried e-mailing them and again there's no response from anyone in their customer service department. I will never order from this company again!!!! It is very frustrating when a company does not care about its customers. I laughed when I went to my mailbox this week and saw their new catalogs I just tossed those in the trash, this company should invest in their customer service department and not on their really nice catalogs.

Desired Settlement: I would like to have my refund for my item asap!

Business Response: We sincerely apologize for the delay and inconvenience you experienced.  We do show the refund of $34.88 has been issued at this time.  It should be visible on the credit card account within 3-5 business days.  We are currently adding staff and additional resources to improve our customer service to the standards our customers deserve.  We apologize we have not been easily reached during the past two months.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com Customer Service

4/28/2015 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: On 3/21/15, I ordered a pair of cleats on sale for my daughter from baseball express. I received the confirmation email with the order number and shipping to be 7-10 days. Two weeks later, I checked online with order # and it said still in warehouse. I attempted to call several of the 866 and 800 numbers but cannot get anyone on the phone, either rings forever or on hold with 50 people ahead. I emailed them with no response and posted, as well as messaged them, on Facebook to which I had a response of "Do you have an order #" to which I replied with the number and have had no response since even after messaging them three times after.

Desired Settlement: I want the cleats and free overnight shipping.

Business Response: We sincerely apologize for the delay and inconvenience you experienced with this order.  At this time the order has been shipped complete via UPS tracking # ******************.  Again, we apologize for the inconvenience.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They still should receive a poor rating as it took all this to get someone to move on it. To date, I've still had no response from the company, except this response through BBB. Imagine my surprise when the cleats arrived without notice on Saturday. Their customer service department needs a MAJOR OVERHAUL AND IMPROVEMENT. It's no wonder their are so many dissatisfied consumers on Facebook.

Regards,

**** ******* *****

4/28/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: ordered baseball cleats-never received them. refund of 102.00 this company should be put out of business. their contact numbers for customer service do not work.

Desired Settlement: Refund 102.00 on credit card for baseball cleats never received

Business Response: We sincerely apologize for the delay and inconvenience you experienced, due to our system conversion.  Per your request the order has been cancelled.  The credit card for this order was not billed, as the product did not ship.  If the authorization hold, placed on the account at the time the order was placed, is still showing on your account please let us know.  We apologize for not being able to be reached by phone or email.  We are currently being inundated with more requests than we can handle.  All efforts are being made to return to our normal service standards as quickly as possible.  We appreciate your patience and understanding.

Best Regards,

*******
TeamExpress.com Customer Service

4/28/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I placed an order on Feb. 1, 2015 for a glove. I have emailed and tried to contact Team Express on many occasions. I constantly get replies such as ...a representative has been assigned to your complaint. However, the only response I get back is that the item was on back order or that they are getting a new processing system and that my order may be delayed a few days. It is now April 6, 2015 and I have not been able to reach a customer service representative by phone and still have yet to get a confirmed shipment date for the glove I ordered via email. I have asked them to call and given my direct cell number and have not gotten a call back yet. I have tried multiple attempts to call in to customer service and have waited hours with still no answer.

Desired Settlement: At this point I would like to receive the glove I ordered and have a phone call or email with some actual resolution instead of a continuous run around from this company and lack of customer service.

Business Response: We sincerely apologize for the delay and inconvenience you experienced, due to our system conversion.  Unfortunately, the glove is still on backorder from Worth.  Once it is received in our warehouse it will be promptly shipped.  If you would prefer to substitute the glove or cancel the order please let us know.  We have not billed the card, as we only bill once the product has been shipped.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com Customer Service

4/27/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: You have now had my returned item for 39 business days (delivered to your door 2/20 at 1:13 PM). Every time I attempt to follow up I get your canned email response speaking about a recent system conversion and asking me to wait 14 business days for my refund. As you can see - I have more than waited patiently for my refund. Once again, the customer service number you provide below (1-800-********) is useless as no one ever answers that number and there is no answering system in place to leave a message. I will be submitting a complaint to the Better Business Bureau in Texas - copied in this email. I will be sharing this story with the multiple teams and parents I am involved with and suggesting that they NEVER purchase anything from football.com, baseball.com, softball.com or any other Team Express "Family of Brands." I now also see that you have a presence on Facebook, Twitter and other social media outlets. I will be sure to spread the word that way as well. "Your complete satisfaction is our goal. If we have met our goal, please tell a friend. If not, tell us!" You have not met your goal; therefore, I will be telling everyone I know.

Desired Settlement: Simply wish to have my refund processed timely. $179.95

Business Response: We sincerely apologize for the delays and inconveniences you experienced with this order.  At this time we show the refund was processed on 4.20.15.  If you have not received the refund at this time please let us know.  Again, we sincerely apologize for the delays and inconvenience.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response:

From: **** ***k [mailto:*****@msn.com]
Sent: Monday, April 27, 2015 5:10 PM
To: ****** ******
Subject: RE: Team Express Complaint

 

****** - good afternoon!

 

Yes, I have received my full refund as requested from Team Express.

 

My only outstanding complaint is that Team Express has provided two customer service numbers to call that no one ever answers - it just rings and rings and rings.  There is no option to leave a message which seems odd nowadays.


4/27/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I placed an order online for shirts paying with a credit card and despite three inquiries to customer service by email I have not gotten any response except for automatically generated email and no merchandise. Order Number: ******** Date Placed: 03/20/2015. Team Express customer service code ******************. Amount paid was $23.85

Desired Settlement: Please credit my credit card or send me a check. for $23.85

Consumer Response:

From: **** *. ***** [mailto:**********@gmail.com]
Sent: Monday, April 27, 2015 2:51 PM
To: info
Subject: Complaint ID: ********

 

This complain has been resolved today with delivery of the  merchandise.  thank you.

 

--

**** *. *****

*** *** **** ***

*** ****** ** *****

***-********  (Home)

***-******** (Cell)

**********@gmail.com

4/27/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered a pair of New Balance Baseball Cleats for my son on February 2, 2015. When I ordered this item they did indicate on their website that this particular item was out of stock, but could be backordered. I have received 3 notices with extended due-in dates (the last being 02/27/2015). The problem is the customer service is terrible. It went from someone answering the phone and telling me that they are "getting the orders out" to nobody answering their phone (1-800-********). Lastly, the number is listed as no longer in service.

Desired Settlement: Would simply like to receive the item ordered.

Business Response: We sincerely apologize for the delay and inconvenience you experienced with your order.  At this time we still have not received the shipment from New Balance to fulfill your order.  At this time we have removed the shipping charge of $9.95 from your order and also upgraded the shipping to next day air at no charge.  If you would prefer to substitute or cancel the order please let us know.  We do not bill for the items until they are shipped from our warehouse.  If you have any additional questions please let us know.

Best Regards,

*******
TeamExpress.com Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******** ******

Consumer Response: In response to my initial complaint (Complaint ID: ********) when I was merely interested in purchasing some baseball cleats for my son and was willing to wait due to apparent backorder issues. Well, it has been a sufficient amount of time since my initial order and all I have received is advertisements with so-called specials, and copy & paste response messages like the one they sent to the BBB. This company is not reputable at all. They have voicemails setup to give the appearance that they are "in the process" of correcting their phone system and it is all a setup to scam people out of their money. I simply want my estimated $83.00 refunded. immediately. I just want this company to do the honorable thing and give me my refund right away. No more bogus messages, or emails asking me to purchase more goods from them. This company must be exposed for what it is. It is a scam and it is making millions of dollars from law-abiding, hardworking people who simply do not deserve this. I did not serve my country in the Iraq Desert and Saudi Arabia for people to do things like this to other people. If the BBB can get my refund back from this organization I would greatly appreciate it.

Regards,

******** ******

Business Response: As we have stated in the previous complaint Mr. ****** filed.  He was never billed.  An authorization hold for $80.01 was placed on 1.30.15 to his Visa.  Authorization holds typically last 7-10 business days depending on the bank.  We cannot bill a credit card until the order/item has shipped.  The order was cancelled on 3.26.15 per Mr. ******.  We do not bill credit cards up front.  We are not a scam, nor have we taken any funds fraudulently.  If Mr. ****** can provide any additional information from his bank showing the charge we will happily refund his money for the $80.01 not the $83.00 estimate his is calculating.    Please let us know if you have any additional information.

Best Regards,

*******
TeamExpress.com Customer Service

4/27/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: Placed an order with this company on 3/15/2015 - I attempted to contact support 3x via email and never got any response. I attempted to call their support line and it rings off the hook.

Desired Settlement: I am hoping this company has not gone out of business and am seeking a full refund of my order. Order/Credit Card Total: $102.61

Business Response: We sincerely apologize for the delay and inconvenience you have experienced.  At this time all remaining items open on the order are backordered.  We can substitute or cancel the items if you would prefer.  We have already upgraded the shipping to next day air at no charge after Mr. **** called on 4.7.15.  We do not charge until the product has shipped.  An authorization hold may have been placed on the account at the time of order placement, but should have been removed prior to today.  If it has not been removed please let us know.  We are currently being inundated with more calls, emails and requests than we can handle.  As a result we are expanding our customer service areas to better serve our customers.  We appreciate your business.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com Customer Service

Consumer Response: Complaint: ********

I am rejecting this response because I can!

A legit business should not be able to do this to customers!   Take online orders then offer no support, make them wait on the phone for 2 hours, tell them lies after lies.    We made a purchase expecting the items within 3-5 days as the ordering system stated.  None of the items we ordered we out of stock - then when after paying I wait 3+ weeks during which I attempted to contact you via email and never received a response and waited once on phone for nearly 2 hours to be told lies - was told cleats were in stock and were being shipped shortly - that was over a week ago!  Its now over a month since we ordered - baseball season is started and we are without equipment! 

If you can't handle business please go out of it - you aren't providing a service you are providing a headache!    You posted a response on your facebook page providing excuse after excuse as to why things were internally out of order  - paying customers couldnt care less about your excuses we want results and having paid we are entitled to those results!


I will not shop with your company again and will let friends and family know to stay away from you - hopefully in time you will be out of business!


Business Response: We apologize you are rejecting the response.  However, we will not be able to assist with the rejection for the reason of "because I can".  Please let us know if you have any questions regarding your order or account.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: Complaint: ********

When a customer places an oder online and is told 3-5 days and after 3 weeks has not received order - has sent emails asking for help and received no replies- has spent nearly 2 hours on waiting on hold on phone - then told that cards are not charged until shipping and that you would overnight as soon as previously told in stock items are actually in stock are shipped - then after 5 weeks card is charged and 4 days later package arrives - LIES LIES LIES!


100s upon 100s of complaints - you just keep racking up a great reputation don't you?

Please go out of business - clearly you dont know how to conduct it!

If you refuse to provide adequate customer service I will do my part as a customer to spread the word as much as I can to avoid your services at all cost!

Have a wonderful day,


***** ****

4/27/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: have taken over $600 out of my account for a $230 order & are IMPOSSIBLE to reach by phone

Desired Settlement: correct their mistake & refund my $400!

Business Response: We sincerely apologize for the delay and inconvenience you experienced due to our system conversion.  We are only showing charges for the amount of $209.58 for  the items shipped.  Can you please provide a copy of the transaction numbers so we may better trace and correct this issue?  If multiple charges have been added to your account we will get it corrected right away.

Best Regards,

*******
TeamExpress.com Customer Service

Consumer Response: Complaint: ********

I am rejecting this response because: I have sent proof of multiple charges being made & have included instructions from my bank on how you can correct this issue 2 days ago, was supposed to receive a call 'right back' but have yet to hear from anyone & nothing has changed with my account


Regards,

**** *****

Business Response: We apologize for the confusion but do not show the $600 transactions showing on the account.  After pulling all transactions for Mr. ***** account we are unable to find the additional charges.  Included as an attachment is a list of all transactions.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com Customer Service

4/27/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Place an order March 3rd, have made several attempts to contact them by their 800 numbers, sent numerous emails, & contact the local 210 number. No return calls or email. We were forced to purchase elsewhere for the items on the order were needed for the first game this past Saturday, March 28th, 2015. I have called multiple times today on the 800 number & 210 number to cancel this order. When following prompts, the first time I sat on hold for 40 minutes until my phone went out of range & the call was dropped. When calling back, the "3" prompt rings non-stop with no pickup or hold placement. I have sent 2 more email to cancel or order.. We need this settled....

Desired Settlement: CANCEL our order

Business Response: We sincerely apologize for the delays and inconvenience.  At this time the unshipped portion of the order has been cancelled.  The items shipped are the Reebok Zig Jr, Champro belts and the Champor pants.  If you would prefer to return any of these items please visit the returns portion of our website to generate a shipping return label.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com Customer Service

Consumer Response: Complaint: ********

I am rejecting this response because: 

Items are still in original shipping box & envelopes that they were shipped in. Several attempts were made to cancel this order prior to being shipped. I don't feel I should have to pay an additional price of $5.95 per item to ship back to you. Please email us a shipping label so that I can return them. Returning the shoes & the belts, the pants arrived in great time & are being used. Thank you for cancelling the remaining portion of our order. Please email the shipping label to *******@gmail.com.

Regards,

****** ******

Business Response: We sincerely apologize for the inconvenience.  Per your request an email ARS shipping label has been issued.  It is an automated email generated from UPS.  This is prepaid and no charges will be removed from the order amount.  Again, we apologize for the inconvenience and delays.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com Customer Service

4/27/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I placed an order on 02-26-15 and it is still on backorder, I have emailed and tried to call customer service several times with no answer about cancelling this order. I also place an order on 04-03 and it is in stock and the item has still not shipped even though the FAQ's state that IN STOCK items ship that day. It is virtually impossible to get in touch with anyone at Team Express or for them to even ship an order in a timely manner.

Desired Settlement: I would like my 02-26 order cancelled and fully refunded and my 04-03 order shipped ASAP.

Business Response: We sincerely apologize for the delays and inconvenience you experienced with these orders.  Per your request order *********** has been cancelled.  Several items had shipped on 3.12.15 and 4.1.15.  If you would prefer to return these items please do so using a return label from our customer service page.  Order *********** was shipped complete on 4.9.15 via UPS tracking # ******************.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com Customer Service

Consumer Response: Complaint: ********

I am rejecting this response because: I have not received a refund for the order ***********. As of today, April 16, I still show it in processing and not canceled. Please refund back the $69.95 to my PayPal account ASAP.

****** (******)   1   $69.95  In processing

Regards,

******* *******

Business Response: We sincerely apologize for the confusion.  One item was unintentionally left open on the order, causing the partial refund.  At this time the remaining item, Mizuno Finch bat has been cancelled.  The refund will be visible on the account within 5 business days.  Again, we sincerely apologize for the confusion.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* *******

4/27/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: on 2/20/15 i placed an order, I cancelled the order on Feb 27th, they shipped the order anyway and we received it on 3/11/15. It was the wrong order so we returned it on 3/12/15 via UPS #****************** and they received it on 3/18/15. They have not credited my account for the return. I have called about 100 times and they never answer the phone, they have not responded to the 10 emails we have sent or the letter we sent them

Desired Settlement: I want them to credit my account for the return

Business Response: We sincerely apologize for the delays and inconvenience you experienced with this order.  At this time a refund has been issued for the full amount paid on the order.  We apologize for the error in sending the incorrect item.  The credit should be visible on the credit card account within 5 business days.  If you do not receive the credit after 5 business days please let us know.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******** ********

4/25/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I placed an order on March 16th and sent several emails regarding the shipping. My bank account was charged and I yet to hear from customer service. I no longer need the items because I had to purchase from somewhere else.

Desired Settlement: Cancellation of my order and refund my money

Business Response: We sincerely apologize for the delay and inconvenience.  Per your request the order has been cancelled at this time.  You will receive a refund via Amazon for the full order amount within 3-5 business days.  If you have any additional questions please let us know.

Best Regards,

*******
TeamExpress.com Customer Service

4/25/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: We placed an order with this company three weeks ago and sent an email to customer service. They replied saying they would assign a representative who would be contacting us shortly and we have never heard another thing from them. We have attempted to call for the past 3 days at various times throughout the day to see if we could resolve the problem and have not been able to contact anyone. At one point we got a recording stating that there were 64 people ahead of us so we waited for over an hour and still did not talk to anyone.

Desired Settlement: I would like our entire order cancelled and all our personal information removed from the data system.

Business Response: We sincerely apologize for the delay and inconvenience you experienced due to our system conversion.  Per your request the order has been cancelled and you will not be contacted further from our company for advertisement purposes.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com Customer Service

4/25/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Team Express Distributing, LLC. has a store in San Antonio, Texas as well as a website called Baseballexpress.com. The company sells baseball apparel and items online. They have a customer service number, e-mail and Facebook page, but you can't contact them no matter how many times you call or e-mail. Their number seems to be disconnected and your order doesn't arrive. I ordered this shirt on the first of March and it is April 7 and I have no shirt. We received an e-mail claiming they received my order, but I never received a tracking number that it was on it's way and have yet to get it. Have tried to contact them ever since and cannot get a hold of them, yet they have someone posting on their Facebook page promoting their items. Multiple people are commenting on their posts claiming the exact same experience and no one from Baseball Express responds to any comment clients leave. Hundreds or even thousands are in this same position right now. This company needs to be shut down and at least the website and Facebook page need to be removed so more people don't get caught in the same position.

Desired Settlement: This company needs to be shut down and at least the website and Facebook page need to be removed so more people don't get caught in the same position. They are claiming to sell items that people don't receive and you cannot contact the company.

Business Response: We sincerely apologize for the delay and inconvenience due to our system conversion.  Your order was shipped complete on 4.1.15 via UPS tracking # ******************.  Please let us know if you have any questions.

Best Regards,

*******
TeamExpress.com Customer Service

4/25/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: We ordered a bat from Baseball Express/Team Express a month ago. We have tried to contact them through email and by phone to no avail. We are still waiting, and the item has still not been shipped. At the current time we have spent over an hour on hold just today with no hope of talking to a representative. There's no way to get items or information.

Desired Settlement: I want the bat.

Business Response: We sincerely apologize for the delay and inconvenience you experienced due to our system conversion.  At this time the order has been shipped complete via UPS tracking # ******************.  If you have any additional questions please let us know.

Best Regards,

*******
TeamExpress.com Customer Service

4/25/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I have on online ordering issue with my order and the confirmation and original order do not match. The website now says there are computer updates and I feel my order is messed up. I paid the extra 10.00 fee for 2 day shipping and still do not have it. I also tried calling their advertised customer service number but there are 50 and 60 people ahead of me. I emailed several days ago my concerns and have not been contacted. I have been charged and the transaction has been deducted from my account.

Desired Settlement: I want to return the shoes that were conformed to me as the wrong size and have them pay for the ups fees to return them. I will also be sending the attorney general of TX an email complaint against this company. Go to their facebook page and this is a Nationwide problem as you will see hundreds of complaints.

Business Response: We sincerely apologize for the delay and inconvenience you experienced due to our system conversion.  Per our records the shoes ordered on our site are the same size listed in the order.  If Mr. Battaglia can send us additional information regarding what shoes he was notified he ordered versus what he received we will correct it right away.  Please respond with attachments of emails or confirmations so we may look into this concern. 

Best Regards,

*******
TeamExpress.com Customer Service

4/25/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered a bat from Team Express on 3/25/15. I have been calling and emailing to see when the product would ship should since it said it was in stock and would ship in 1 business day. I have not gotten a response from any of the emails and no on will answer any of the phone numbers on the website. They just ring and if it does get picked up it's a computer telling you that you have 50 callers in front of you. I sat on hold for over an hour and it came back and told me I still had 30 callers in front of me. My account has already been charged. I want this order cancelled so I can order from a reputable company and my son can use the bat some time this season.

Desired Settlement: My order needs to be cancelled and I would like my money refunded ASAP.

Business Response: We sincerely apologize for the delay and inconvenience you experienced due to our system conversion.  At this time the order has been cancelled per the customers request.  A refund won't be issued as the card was never charged.  If you are still seeing the authorization hold on the account please let us know.

Best Regards,

*******
TeamExpress.com Customer Service

4/25/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: Order placed 3/16, status in warehouse, not shipped and cannot get through to anyone on phone lines. Sent two emails with no response.

Business Response: We sincerely apologize for the delay and inconvenience.  At this time it appears Ms. *****'s order have been shipped complete with the exception of the Easton Mako cleats that were cancelled via phone request on 4.7.15.  We did not bill the card for the item that was cancelled as we only bill at the time of shipment.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com Customer Service

4/25/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I placed an online order with Baseball Express on March 8th in effort to receive my items before my son's birthday on April 19th. The order consisted of nine items valuing $452.00. First of all I never received a confirmation email, nor any information when items shipped. To this date, I have had 4 items shipped, 2 of which I have returned and still no credit. I have called and called and called and sent an email. I've gotten nowhere without talking to a human being. It rings and rings when I'm being connected from the automated system. Today is April 6th and my son's birthday is drawing near and his baseball season has already begun, and many of the items ordered were for that purpose, including a $265 glove which I still haven't received. Please assist in any way possible. THank you, ***** ****

Desired Settlement: I'd like a refund on items still pending and a credit for those I've returned.

Business Response: We sincerely apologize for the delay and inconvenience you experienced due to our system conversion.  Per your request the Wilson glove and evoshield batting gloves have been cancelled from the order.  A refund in the amount of $299.50 will be issued to your Amazon account within the next 3-5 business days.  Our records do not indicate we have received the returned products.  Can you please provide a tracking number to assist us in expediting your return?  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com Customer Service

4/24/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: Ordered shoes 4/12/15. Website stated same day or next day delivery. Received one email stating they got my order and haven't heard from them since. Need to cancel this order AND move on to a more reliable business!! Tried calling various numbers that are either non functioning or the "claim" I am caller #64. Must be 64 other people wanting a refund!

Desired Settlement: NEED REFUND ASAP!!

Business Response: We sincerely apologize for the delays and inconvenience you experienced with this order.  At this time the order has been cancelled per your request.  A refund won't be issued as we never billed the card, we only bill upon shipment.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** *****

4/24/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I've attempted to purchase to bats from softball.com a Team Express website. The first purchase was on 3/31/15 in which I had the receipt emailed to me which turned out to be a link to softball.com's home page even though the link clearly states that it is the receipt for my order: https://www.softball.com/******************** Due to this error I don't have my initial order number. Once I was aware of this IT error and so much time had gone by I attempted to purchase a second bat on 4/7/15 in case Team Express messed up my original order. This time on I took a screen shot of my order so that I would have a record of the order number: ********. My attempts at email and phone calls to Softball.com or Team Express have left me exasperated. Either no connection via phone or it rings for more than 1015 minutes before I hang up. My first email to Team Express on 4/7/15 remains un-responded to other than the electronic acknowledgement (Ticket# ******************). I sent another email this date with almost no hope of receiving a satisfactory response. (Ticket# ******************). B

Desired Settlement: I would like a response from Team Express with specific shipping details (including a ship date) about when we will be receiving the ordered bat.

Business Response: We sincerely apologize for the delays and inconvenience you experienced with this order.  At this time our records show the order has been shipped via UPS tracking # ******************.  We located the original order number ******** and have cancelled this order, as it appeared to be a duplicate.  If you would still like the second bat please let us know, so we may replace the order.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. My appreciation is extended to Team Express for their diligence in realizing there was a duplicate order and canceling it instead of charging me and shipping the second bat.

Regards,

******* *******

4/24/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: returned merchandise on 2-16-15 for refund. Delivery confirmed by usps on 2-26-15. Numerous emails and phone calls to company with only automated answeri ng machine and not a live person.

Desired Settlement: Refund. Company website needs to be removed.

Business Response:

We sincerely apologize for the delay and inconvenience you experienced due to our system conversion.  Our records show a refund for both items was issued on 3.16.15.  If you still not seeing the refund on your account please let us know.

Best Regards,

*******
TeamExpress.com Customer Service

Consumer Response: Complaint: ********

I am rejecting this response because: A refund was never issued to me from Baseball Express (Team Express) on 3-15-15.  You are still unable to contact this company by phone.  All of the phone numbers listed on their website put you in an endless loop of recorded messages (1-866-******** or 1-800********). I have submitted my request for refund by email to Baseball Express without a response. They are claiming on their website that they are upgrading an order processing system.  If you upgrade an ordering system you do not shut down email correspondence and your phone lines.  I do not believe this company.  The company websites need to be taken down (BaseballExpress.com and TeamExpress.com).

Regards,
****** *****

Business Response: We sincerely apologize for the delay.  After further research the return was processed but the refund was not applied back to the card.  Our sincerest apologies for the error.  The refund was issued on 4.19.15 in the amount of $44.76.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** *****

4/24/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I placed my order online around the 1st week in March. I tried to cancel my order after I had not received my order within 2 weeks. They sent me an email stating it could not be canceled because it had already shipped. 2 weeks later I receive part of my order. I have returned all orders. I can not get anyone at this point to answer the phones nor will they return any emails that I am sending. Now I don't know how long it will be before I get my money refunded.

Desired Settlement: I want my refund and I do not feel like this company should remain open under these conditions.

Business Response: We sincerely apologize for the delays and inconvenience you experienced with this order.  Can you please provide the tracking number for the package returned?  This will help us to expedite the return and refund.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service
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Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

Renae Woods

4/24/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: Ordered some Reebok turf shoes a month ago and I have not received them yet. Initially contacted customer service and was told they were in "processing" which the rep further explained that my item was in the warehouse and just haven't shipped. Several weeks later I have called and emailed the company several times and no response. Can not reach a customer service rep and local number just rings until it disconnects. The website has updated with sales and advertising but no order status, still saying "processing". The second item that I purchased was shipped but was the wrong size.

Desired Settlement: I would like a full refund for my total purchase.

Business Response: We sincerely apologize for the delay and inconveniences you expereineced with this order.  At this time you have been refunded $6.95 for the shipping charges.  You will be refunded in full for the remaining portion of the order today via a separate credit, in the amount of $34.76.  This credit will be visible on the Amazon account within 5 business days.  We apologize for shipping the sliders in the incorrect size.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******** *********

4/24/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Called multiple times, been put on hold for over 2 hours with no response from them. Very rude customer service. Been waiting on my order for over a month.

Desired Settlement: Refund of the order i have not yet received.

Business Response: We sincerely apologize for the delay and inconvenience you experienced due to our system conversion. The unshipped portion of your order was cancelled on 4.1.15 when you spoke with our call center.  We do not charge for orders until the product has shipped.  You were only billed for the items you have received.  An authorization hold may have been placed at the time your order was placed but should have dropped off by now.  If it is still showing on your account please let us know. 

Best Regards,

*******
TeamExpress.com Customer Service

4/24/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I made an online purchase on 3-19-15. The online status notes the items are either "in process" or "in warehouse". I have tried to call several times but have been on hold and automated message states there are > 50 calls ahead of me. I"ve sent a request for assistance via email only to receive a response stating the following: Dear XXXX, Thank you for contacting us! We have received your inquiry and are assigning it to a representative. You can expect to receive a response from us very shortly. To help track your inquiry we have generated a reference number. Your ticket code is XXXXX. Please use this code in any further communication. Sincerely, Team Express Customer Service Team If you would like to contact us for any reason, call us. Service representatives are ready to assist you 7:00 a.m. to 11:00 p.m. CST. Team Express Customer Service: 1-866-******** Team Express strives to provide you with the best selection, price, service and warranty available. Your complete satisfaction is our goal. If we have met our goal, please tell a friend. If not, tell us! I would like to CANCEL this order

Desired Settlement: CANCEL order as items are time sensitive and needed by the end of this week. 3-5 days shipping was expected.

Business Response: We sincerely apologize for the delay and inconvenience you experienced due to our system conversion.  At this time your order has been cancelled per your request.  The Evoshield socks did ship via ups tracking # ******************.  If you would prefer a refund please visit the returns section of our website to create a return label.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com Customer Service

4/24/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered a pair of softball cleats for my daughter on March 17 from their website. My order # is ********. According to their website it would take 3-5 business days to receive. To date, I still have not received them. I have called their customer service line and no one ever answers, it just rings and rings. So I emailed customer service on April 1. I received an automated response, with a ticket code ******************, saying that someone would get back to me "very shortly". I have never heard from them. I have continued to call, still no one answers the phone.

Desired Settlement: I want them to refund my money. I do not wish to do any kind of business with this very unprofessional company again.

Business Response: We sincerely apologize for the delays and inconvenience you experienced with this order.  At this time our records show the order was shipped complete via UPS tracking #******************.  The order was delivered today 4.22.15.  If you would prefer to return the shoes for a full refund please let us know.  We will provide a prepaid return label via email.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   However, I would like to point out that at no point did anyone from their company ever respond to me directly regarding my order, even though I sent numerous emails and called several times (no one EVER answered the phone there) until AFTER I made a complaint with the BBB. Once, I had gone to the trouble of filing a complaint, my order magically appeared in the mail.  I will never order from this company again and I will tell as many people as I can who are interested in the same type of items not to order from them, as well.

Regards,

**** ******

4/24/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I placed an order on March 2nd, 2015 (Order Number: ********) for 1 each RED Adams Adult Synthetic Leather Belt and 1 each BLACK Adams Adult Synthetic Leather Belt. I paid $29.11 total for the 2 belts. This included shipping and taxes. On March 4th, 2015, I received notification that my order shipped. When the shipment arrived (Shipment Confirmation #: ***********) there was only 1 RED belt in the shipment, as noted on the shipping invoice. I have attempted to call every phone number I could find on the email confirmations and online to speak with customer service. I have also sent more than 10 emails. The communication is to inquire about the missing item that was not included in the order.

Desired Settlement: All I am asking for is for the vendor to deliver the product and to provide confirmation that they recognize the order is not filled as of April 1st, 2015.

Business Response: We sincerely apologize for the delay and inconvenience due to our system conversion.  At this time we are still awaiting stock for the black Adams belt.  We apologize we are unable to fill the order presently.  If you would prefer to cancel or substitute the item please let us know.

Best Regards,

*******
TeamExpress.com Customer Service

4/24/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I placed an order for Turf shoes on 3/14/2015. Today is 4/1/2015 and I have received no information on when they are or if they are even going to be shipped. I have emailed 4 times and received the same automated response. I have been calling since 3/18/2015 and have yet to speak with a HUMAN BEING! For 2 hours I called and it disconnected as soon as it rang. I did by chance get through one day to a voice mail system and left a message yet no phone call was returned. Upon my order they only took 20 mins to get my check card all the way through authorization. If I'm not getting my order I hope I don't get charged. Today I have been on the phone waiting for an hour, I started out at caller 57 then went to 53 then to 47, that is where I have been for the last 45 mins now. This is by far the WORST EXPRIENCE EVER! I'm pretty confident that nobody it there.

Desired Settlement: I want to know if my stuff is coming or not. If not I need to get some somewhere else.

Business Response: We sincerely apologize for the delays and inconvenience due to our system upgrade.  At this time your order has been shipped complete via UPS tracking # ******************.  If you have any additional questions please let us know.

Best Regards,

*******
TeamExpress.com Customer Service

4/24/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I ordered three items from this company (Youth Integrated Black Football Pants size Medium) I only received one. My total was $40.00 plus. This total includes shipping and handling. (1) I had to actually go to my local post office and pick it up myself. (2) I only received one of three items ordered. (3) They charged my account the $40 dollars but my order was incomplete. (4) I have attempted several times to contact a representative but was unsuccessful. (5) I have sent emails to this company and they have not responded at all. They charged my account but sent me an incomplete order. The pants are $10 each, so they still have not gave me a complete order nor returned my money.

Desired Settlement: I want them to send me my complete order. Return the shipping cost to my account because I had to pick it up myself. Or return the difference between the item that I received and the total charge which would be somewhere in the $30.00 range.

Business Response: We sincerely apologize for the delay and inconvenience due to our system conversion.  At this time the order has been shipped complete via UPS tracking numbers # ****************** and ******************.  If you have any additional questions please let us know.

Best Regards,

*******
TeamExpress.com Customer Service

4/24/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I sent a return to the return address on TeamExpress.com. The shipment delivered on 3/6. My UPS tracking number is ******************. My return is from two orders: ******** and ********. The refund amount I am due back is $318.84. I have not received any notification of the return being processed or refund back to my credit card. I have tried numerous times to reach out via phone and email. The phone number continues to say all circuits are busy and give me a busy signal and my emails are not returned. I have also tried twice to fill out the online Contact Us section on their website with no response. Two weeks ago I was able to finally reach a customer service rep, who informed me that do to upgrades on their computer system, they are backlogged and have thousands of boxes that were returned scattered all over their warehouse. She assured me that within one week, I would receive my refund. I was also told that they do not send an email notification that the return is being processed. When the one week passed, I tried again, multiple times, to reach Team Express via phone. Each time I called the message that all circuits are busy followed by a busy signal was all I was getting. This morning I called the minute they opened at 7am. Jennifer who I spoke with could not give me any answers. I asked to speak with a manager and she told me there weren't any available. I asked to be put in touch with the return facility and she told me not only can I not contact them, her only way of doing so is via email. She, like the first girl I spoke with two weeks ago, kept repeating that they didn't know what to tell me. Although, Jennifer did tell me this morning, that all returns from 3/6/15 have been processed already. She looked up by my c/c #, my name, etc. and confirmed as well that no return has been processed.

Desired Settlement: I would like my $318.84 refunded to my credit card. In addition, I would like the 12% APR that I have to cover on my credit card to be credited as well.

Business Response: We sincerely apologize for the delay and inconvenience you experienced due to our system conversion.  The return was processed in the amount of $316.21 for order ******** on 3.22.15.  Attached is an image of the items and dollar amounts per item.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com Customer Service

4/24/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered a pair of turf shoes from baseball express (team express) on 3/12/15. Immediately there after I received a confirmation email. The price totaled to approx $59 after shipping. After three days I checked the websites order status and it said "in warehouse". One week later I had still not been charged for the product and the status still said "in warehouse". I attempted to call all listed numbers. Most rang busy or said number was disconnected. I then attempted to make contact by email and to date 4/1/15 I still have not heard one word. I still have not been charged for the item and status still says "in warehouse". Item was listed as "in stock" when order was placed. At this point I would just like to cancel my order and purchase elsewhere but I have no way to ensure my order will be cancelled as I cannot make contact with a representative of this "company".

Desired Settlement: I would just like a confirmation that my order has been cancelled, and that I will not incur any charges at a later time. No product was received and company will not answer calls or return emails.

Business Response: We sincerely apologize for the delay and inconvenience due to our system conversion.  Your order was shipped via UPS tracking # ****************** on 4.1.15.  If you would prefer to return the shoes for a refund please visit the returns section of our website to create a return label.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com Customer Service

4/24/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I (and many others) have placed online order/s they are not receiving, basic theft. The company has disconnected its customer service phone line and there is no way to contact them. I have tried multiple phone numbers and emails and no response. I believe this company is simply a fraud.

Desired Settlement: The most important thing to me is to make sure more people do not continue to get ripped off. Someone needs to be accountable and put and end to this companies theft.

Business Response: We sincerely apologize for the delay and inconvenience.  We are not a fraudulent company, nor have we shut down our phone numbers.  They are simply being inundated with more callers than our system is capable of handling.  We are working to add more lines to better serve our customers.  Mr. *******'s order was shipped complete via UPS tracking # ******************.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com Customer Service

4/24/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Ordered a pair of cleats for my daughter online at www.softball.com March 18th 2015. Still haven't received the shipment or a response in regards to a possible delay. Sent email with no response and called the listed contact number. No one answers and phone just rings and rings. No customer service. My daughter needed the cleats for softball this season and now is starting practice and games with out them.

Desired Settlement: If this company can't handle the orders they should shut the site down instead of charging a bunch of people and not sending them their goods or notifying them of a problem. I'm so mad at this point I just want my money back.

Business Response: We sincerely apologize for the delay and inconvenience due to our system conversion.  Per your request via phone on 4.2.15 the order has been cancelled.  Your Amazon account has been refunded in full.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com Customer Service

4/24/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Ordered two items from TeamExpress on 2/16/15. One (a $20 item) was received a few days later. A glove that was ordered was said to be on backorder until 3/20/15. Called on 3/21 to find out status of backorder. Waited in line of about 60 people and finally spoke to someone named Alejandro who said the item should come in any day. Said he would check with the person in TeamExpress who worked with the manufacturer. Told me that this person or he would follow up about when the item would ship. He did send me an email with his contact info- email address. I emailed him last week to say I had not heard anything---no response from him. Read various complaints online about the same issues others have been having recently. Today---I called three different numbers the company has on its various websites and also tried calling the San Antonio retail store. Nobody picked up the phones at any of the numbers. They have been saying on their websites that they are installing new systems and that this may cause an issue with phone calls.

Desired Settlement: The item should be delivered. If the company is having this much trouble, or is taking peoples money without any intention of delivering the items, they should face some sort of punishment. We are researching if they had charged our credit card or not. Other complaints online said they had been charged with no product being shipped. If the item cannot be shipped (they never intended to ship it) customers should at least be told what is going on. Did they ever intend to ship the item?

Business Response: We sincerely apologize for the delay and inconvenience due to our system conversion.  At this time the order has been shipped complete via UPS tracking # ******************.  If you have any additional questions please let us know.

Best Regards,

*******
TeamExpress.com Customer Service

4/24/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I placed an order with Team Express on 2/23/2015. It is 3/30/2015 and I still have not received the order. My order number is ********. I have called, and called, and called. I have emailed several times. I only get a busy signal when I call. I get an automated email response that gives me no information on where my order is. Today I got a catalog in the mail from this company and I thought "You have time to send me a catalog, but you can't send me the merchandise I ordered??". This is absurd!

Desired Settlement: I want the merchandise that I ordered, and I want it SOON! I gave this company my credit card information in good faith that they were supplying goods to me. I want my order! AND at this point I should get FREE NEXT DAY AIR SHIPPING!

Business Response: We sincerely apologize for the delay and inconvenience.  At this time the order has shipped with all items except the two pairs of Mizuno shorts.  They are currently on backorder.  When they arrive they will be shipped promptly.  You have not been billed for the shorts that are on backorder.  If you would prefer to cancel or substitute for a different item please let us know.

Best Regards,

*******
TeamExpress.com

4/24/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I placed an order (***********) on the 3rd of March. Have tried to call numerous times to get a status, but no one answers. Finally got a hold of a person name ****, and he said that the order is back in the warehouse, and should be shipped soon. That was over a week ago. Still unable to get ahold of anyone.

Desired Settlement: I would like my order sent out today 04/03/2015, if not please cancel it. I also think I should not be charged any shipping for having to wait this long.

Business Response: We sincerely apologize for the delay and inconvenience you experienced due to our system conversion.  Per the customers request on 4.2.15 via phone the order has been cancelled.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com Customer Service

4/24/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: Baseball/Team Express failed to send the merchandise I had ALREADY paid for online. I called and spoke with a representative from customer service who was rude to me, but told me my order was on back order and that I would receive my order within a couple of weeks. It has now been two months and I have still not received my purchase nor can I get ahold of anyone from costumer service the 5 times I have tried over time. Call and email.

Desired Settlement: I would just like the items I purchased, or my money back.

Business Response:

We sincerely apologize for the delays and inconvenience.  At this time the bracelet/anklet has shipped via UPS tracking # ******************, and the Franklin batting gloves have been cancelled per your request.  If you have any additional questions please let us know.

Best Regards,

*******
TeamExpress.com Customer Service

4/24/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered 14 jerseys on March 19th. On March 26th, I received 4 of the jerseys. I sent an email about the status of my order on March 26th and received an auto response. I have not received a response to my email. I can never get through on the customer service number. My order still shows as In Processing.

Desired Settlement: Delivery of my order ASAP.

Business Response: We sincerely apologize for the delays and inconvenience due to our system conversion.  At this time I show The 3 mediums and 1 2xl have been delivered.  The 3 xl and 7 lg are not available and have been cancelled.  Your account with Amazon has been refunded in the amount of $119.50.  This may take up to 5 business days to be visible.  If you have any additional questions please let us know.

Best Regards,

*******
TeamExpress.com Customer Service

4/23/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On February 21 2015 I placed an order for 2 pairs of turf shoes from Baseball Express/Team Express. I received an email stating that they were updating their ordering system and my order would be delayed 2-3 days. I tried to contact them via phone to discuss the matter but their phones were not working. I emailed them to cancel the order and never received a response so I tried calling again and phone lines were still down. I contacted paypal who the transaction went through explained what was going on and they contacted Team Express to cancel the order and they also voided the transaction on my account. Team Express had already shipped 1 pair out but were able to contact UPS to have it returned before I ever received it. The shoes were stopped at the ********** ** UPS center on March 20. On March 25, a week after canceling order Team Express charged me $69.95 for that 1 pair of shoes. I was able to get through on via phone on March 27 and spoke to someone in customer service I thought the issue was handled but still 2 1/2 weeks later no refund. I have tried contacting and phones are no longer working and they will no respond to my emails.

Desired Settlement: I just want my refund.

Business Response: We sincerely apologize for the delays and inconvenience you experienced with this order.  At this time our records show a refund in the amount of $69.95 was issued on 4.21.15.  The credit can take up to 5 business days to be visible on the account.  If the credit is not visible by 4.28.15 please let us know.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** *****

4/23/2015 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: Placed an order for a football helmet listed on web sight listed to ship within 1 day. The helmet was received at the wrong address and found to be the wrong size. Ordered a small and received a Large. Ordered Feb. 20, 2015 and received March 3, 2015.. Customer service instructed me to return to the warehouse and was returned and signed for by Team Express representative at 11:03 A.M. March 11, 2015. The charge to my credit card was placed on March 3, 2015 and I have requested the amount of $97.29 be credited to my account. I called the customer service again March 24, 2015 and was told they would refund by check within a couple of weeks. All correspondence with this company refers to a change of computer system causing problems. It seems they have no problems charging for products but can not return money they owe in a reasonable time frame. By the way main issue besides the money owed to me is the fact it was sent to the wrong city and address from the order. I was also told the return shipping cost would be deducted from the charge to be refunded.

Desired Settlement: I think the desired outcome would be the refund of $97.29 to my credit card or by check in a timely manner.

Business Response: We sincerely apologize for the delay and inconvenience you experienced, due to our recent system conversion.  We appreciate your patience and understanding as we work to return to our normal shipping and service standards. 

I've had our returns department watching out for the helmet, but they haven't seen it come in yet.  If you will provide me with the tracking information for the return, we will look and see who/when it was signed for.  If it was signed by one of our employees, we will go ahead and issue the refund right away.  Please email me the tracking number and I'll follow up with you on the return.  You can send that to **********@teamexpress.com.

We appreciate your patience and understanding as we work to return to our normal customer service and shipping standards.  Please let us know if you have any additional questions.

Best Regards,

****

TeamExpress.com
Customer Service

Consumer Response: Complaint: ********

I am rejecting this response because: This is just a stalling memo.  All they ask for is already documented with a copy on hand.

Regards,

******* ******

Business Response: We sincerely apologize for the delay and inconvenience.  At this time we have located the helmet, a refund in the amount of $89.88 was issued today 4.10.15.  The credit will take between 3-5 business days to be visible on Mr. ******'s account.  If it is still not showing in 5 business day please notify us right away. 

Best Regards,

*******
TeamExpress.com Customer Service

Consumer Response: Complaint: ********

I am rejecting this response because:This company did credit my account for 89.88 which was the price of the helmet before sales tax.  I feel that the sales tax of $7.40 should also be credited.  Besides the inconvenience and delays from their service I don't think they have any right to keep this money.  I have waited for them to correct their accounting but have not received  the amount in question yet.   

Regards,

******* ******

Business Response: We sincerely apologize.  Mr. ****** is correct that amount should have been refunded to him.  It will be refunded today 4.23.15 and should be visible on the credit card account within 3-5 business days.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* ******

4/23/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered baseball cleats on March 2nd for my son for baseball season. They cost $94. My order total was $104.81. I paid via Amazon Payments. I never received the cleats. I ended up having to purchase cleats locally because baseball season had started. It's April 21st and i have still not received the cleats. I have emailed the company, waited on the telephone line for over an hour, Facebook messaged the company to no avail. I have NOT been able to cancel my order and get my money back.

Desired Settlement: I just want my money back.

Consumer Response:

From: ******* **** [mailto:*******.***@gmail.com]

Sent: Wednesday, April 22, 2015 4:09 PM

To: info

Subject: Complaint ID ********

 

I received the amount owed to me today ($94.95).  It was deposited into my checking account successfully.

 

Thank you for your assistance.

 

******* ****

 

4/23/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Baseball Express/Team Express has not issued a refund for a return that was sent to them on 3/5/15 and received at their return location on 3/7/15, I have not received an acknowledgement that they received the items, my refund has not been processed. The phone numbers that they have listed on their website, invoices, etc ring and ring until they are disconnected. No one answers emails that go their ****************@teamexpress.com email address- there is no way to contact the company. I have two more orders that I cannot cancel due to a lack of response from the company, that were ordered in February so that they would be delivered with plenty of time before Easter! Extremely frustrated!! This company should no longer be able to have a website up and running!

Desired Settlement: I expect a refund for the items returned, as well as some sort of acknowledgement from the company!

Business Response: We sincerely apologize for the delay and inconvenience.  At this time we do not show any returns for your order ********.  Can you please provide the tracking number showing we received the products to help expedite your return?  Once we have verified we have the products we will promptly issue the refund.

Best Regards,

*******
TeamExpress.com Customer Service

Consumer Response: Complaint: ********

Here is the tracking number from USPS:  **********************

The package was sent on March 5th, it arrived at your location at 12:18 pm on March 9th. 

******* ******

Business Response: We sincerely apologize for the delay and inconvenience you experienced with this return.  We appreciate your assistance in providing the tracking information.  At this time the order has been refunded.  The credit should be visible back to the account within 3-5 business days.  If the credit is not visible within 5 business day please let us know.

Best Regards,

*******
TeamExpress.com Customer Service

4/23/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered several items on 2/15/2015. Some of these items were shipped but three items were back ordered until mid March. I waited for an update and/or my items. At the end of March I attempted to contact this company. At times there phone does not work and if I was able to get through I was 65th in line. I attempted to email the company twice but there was no response. I ended up calling and waiting on hold for over an hour for someone to answer. I was never offered an apology of any kind I was just told that it was baseball season so they were busy. He also assured me that the items had come in and would be shipped out to me. I decided to NOT cancel the order since I had already waited so long. Again, there is no update online or via email regarding my order. I can not get a hold of a representative and no one responds to emails.

Desired Settlement: If the items are in fact in I think it fair that they be shipped to me overnight. If the representative was not truthful and the items are still on back order I would like a full refund immediately. I think it is horrible business practice to treat customers like this. My son has been on travel baseball teams for over 6 years. We have spend thousands of dollars on baseball equipment/ gear over the years. This is by far the worst experience I have ever had with a company.

Business Response: We sincerely apologize for the delay and inconvenience you experienced due to our system conversion.  At this time I show all items have been shipped except for the Wilson Eye black that is still on back order.  It has been cancelled per your request.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com Customer Service

4/23/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I placed an order nearly 2 weeks ago and the order has not shipped. The last communication I have received from this company was after they charged my credit card for the amount of the purchase. I have attempted to contact the company both via email and over the phone. They do no respond to email and none of the multiple telephone numbers I've called lead to an actual person. Most of the number automatically disconnect the call. The numbers that do connect are never answered.

Desired Settlement: At this point I feel the company does not intend to hold up their end of the agreement and I wish to cancel the transaction and have my money refunded. I am unable to cancel this order myself due to the previously mentioned refusal to communicate on the company's part.

Business Response:

We sincerely apologize for the delay and inconvenience.  Mr. ******'s order placed on 3.24.15 was shipped complete on 3.31.15 via UPS tracking # *******************  If you have any additional questions please let us know.

Best Regards,

*******
TeamExpress.com Customer Service

4/22/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered product from Softball Sales on March 16th and paid extra to have it shipped earlier.Product has not arrived and I haved called numerous phone numbers for hours for over a week with out answer.

Desired Settlement: Either the product shipped to me with credit on my extra expense for shipping or cancel my order so I can order from another vendor.most of all I need a phone call

Business Response: We sincerely apologize for the delay and inconvenience you expereicned with this order.  Unfortunately, the balls that were ordered are back ordered and not available at this time.  The order has been cancelled per Mr. ********'s request.  The card was not charged but an authorization hold was placed on the account at the time the order was placed.  If this is still showing on the account please let us know, so we may speak with the bank to have it removed.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com Customer Service

4/21/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: We placed an order on 2-22-15 through Baseball Express. I know they had issues that they were redoing their order processing system, but I have still not received the majority of my order. We ordered a total of six different shirts/tops for baseball season. One of the tops was sent a couple of weeks ago but nothing else. I have emailed three times and received emails back from Team Express that they acknowledge they received my emails and will get back to me-have never received anything further from them. The order is # ******** or ***********. Looking at my order it still shows 3 items in processing and 2 are drop ship. These have been showing this for a good three weeks now. Two of the products are not even being shipped by baseball express/team express so there is no excuse these have not been taken care of-there is no excuse that any should take over a month to be received. Some of these were very good prices and were available at the time of order, so they better still be available. We have purchased different items in the past from baseball express and do not think this company can be trusted anymore to deliver products in a timely matter. Upgrades or not to systems, it should not take a month to deliver. Their customer service also really needs to improve. It is terrible! Making a complaint here seems to be the only way this company is responding to problems.

Desired Settlement: I would like the items shipped immediately and want shipping charges refunded. There would be two shipping charges as two items are being shipped outside of team express so I would like both to be credited as I have not received any of these items. Need the items asap-winter workouts have already finished. Would like these items before baseball season finishes.

Business Response: We sincerely apologize for the delay and inconvenience you experienced with your order.  At this time we still have not received the shipment from Champro to fulfill your order for the 3 shirts.  All other items appear to have been delivered.  At this time we have removed the shipping charges associated with the order.  If you would prefer to substitute or cancel the order please let us know.  If you have any additional questions please let us know.

Best Regards,

****

TeamExpress.com
Customer Service

Consumer Response: Complaint: ********

I am rejecting this response because:  The order was made on February 22 and yet they are still waiting for a shipment to come in?  We want the three shirts and want them right away.  If these are still not available, then why are they still on their website that others can purchase?  We also have not been credited the $11.90 that we have been charged already for shipping.  The entire shipping charge was  put on our charge card on 3/3.  That shipping is the amount for all 6 shirts but they charged it all when only the first shirt was shipping.  That has not been credited yet. 

We want the shirts sent right away as they are still available to be purchased on the website.  If they are not in, then they should not be offered on the site.

Regards,

****** *****

Business Response: We sincerely apologize for the delays and inconvenience.  At this time the refund of $11.90 has been issued back to the card.  Our system automatically bills the shipping charge for the entire order when the first item is shipped.  The two Champro shirt are still on backorder and expected any day.  They will be promptly received into our inventory and shipped to you upon receipt.  The items are still available for order on our site, but are noted as being on backorder if other customers would like to wait.  If you would prefer to substitute or cancel the order please let us know.

Best Regards,

*******
TeamExpress.com Customer Service

4/20/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered 11 pairs of softball socks and two other pairs of socks on 3-27-15. I was charged $28.95 in shipping when the website indicated that shipping should be $6.95. Because of the high shipping charges, I thought the items would be shipped quickly. I did receive the two single pairs of socks. When I check the status of the other 11 pairs on the website, it says in process. I have emailed them and have called them. I waited on the phone for 2 hours. I originally paid with PayPal and was charge immediately.

Desired Settlement: I would like a refund for the 11 pairs of softball socks as I have had to reorder socks.

Business Response: WE sincerely apologize for the delay and inconvenience you experienced with this order.  At this time the 11 pairs of socks have been cancelled.  A refund in the amount of $42.57 will be generated back to the Paypal account used on this order.  It should be visible within 3-5 business days.  If you do not receive the credit within 5 business days please let us know. 

Best Regards,

*******
TeamExpress.com Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** ******

4/20/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I placed an order online with their website for 13 baseball pants and 13 belts on 3/26/15. I received the belts within a week, but I have not received the pants yet. I have called everyday for the last week, typical hold time is approximately 45 minutes. When I finally get someone to answer, I ask for help tracking my order, as it no longer even shows up in my account order history. As soon as they find out it is internet order, I am, without warning, either disconnected or transferred to wait another 45 minutes. each time I have been told that they could not get information from the manufacturer. The product ordered comes from Champro, who at least seem more than willing to work with me if I can get any order information from Team Express to track my order. These items have been paid for immediately upon order, and I only need information. I am not sure if this business is a scam, or if they are truly incompetent, or why they cannot find this information. The only information I have been given is what is listed on my receipt.

Desired Settlement: I need someone to contact me as quickly as possible. If I can get either the P.O. or S.O. for my order, I will gladly deal with Champro directly to finish my order.

Business Response: We sincerely apologize for the delays and inconvenience you experienced with your order.  Our records state the Champro items were cancelled on 4.9.15 per your request.  You were not charged for the items that were not shipped as we only bill upon shipment.  We apologize we were not able to reached via phone or email.  We are currently being inundated with more calls, emails and requests than we can handle.  As a result we are expanding our phone system and adding additional staff to better serve our customers.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com Customer Service

Consumer Response: Complaint: ********


**** ****** Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and the matter has been resolved. Unfortunately, it was resolved through "upgrading" my purchase to a more expensive item, and at the delay of another week. I was, however, finally able to contact someone and get this resolved. I was not, however, ever contacted by anyone from Team Express. All communication was initiated by me. Their only response to the complaint was to cancel my original order.

Regards,

**** ******

4/20/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I returned a basesball pants over a month ago and I insured the package so I seen it was delivered to this company on March 2, 2015. They never refunded me for the pants. I tried calling and emailing the company several times, and you can never speak to anyone. Emails were never answered. Terrible poor customer service, I want my refund and they have just ignored my emails.

Desired Settlement: I want to be credited the amount of the pants back to my credit card.

Business Response: We sincerely apologize for the delay and inconvenience you experienced due to our system conversion.  Our records show a refund was issued in the amount of $39.95 on 3.18.15.  If you are still not seeing the refund on your account please notify us.

Best Regards,

*******
TeamExpress.com Customer Service

Consumer Response: Complaint: ********

I am rejecting this response because: there was no refund in my account at all.  Cannot notify them of this.
Regards,

****** ******

Business Response: We sincerely apologize for the delay.  After further research the credit was issued on 4.17.15.  We apologize for the confusion.  The refund should be visible within the next 3-5 business days.  Again, we apologize for the confusion.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com
Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** ******

4/20/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I place Order Number: *********** or Order Number: ******** depending on if you look at the website or my confirmation email. Based on the website shipping times, my order should have been processed within two business days and up to ten business days for shipping times. I placed the order on 03/26/2015 and it is now 04/07/2015 and only one of my items is processing. The rest say they are "In warehouse". The website said that they did a system upgrade and to allow 3-4 extra days. By that time frame, my items should at least be in processing. At this rate, I am going to have to repurchase everything because I need them this weekend and it is unlikely I will receive them. I contacted Baseball Express (Team Express) about changing a shipping address the day I purchased and a week later I received an email back saying to call. I have called multiple times for 30 minutes + on the phone and cannot reach anyone. System upgrade is a miserable excuse for not being able to comply with shipping times the company itself set and then not even the additional time the company gave itself due to the upgrade. Yet, the company continues to take orders when it is sitting on what I can only assume by the Facebook comments and BBB Complaints is 100s of unfulfilled orders. I want my items shipped immediately and preferably with overnight to undo all the issues this company has caused me.

Desired Settlement: I want my items shipped immediately and preferably with overnight to undo all the issues this company has caused me.

Consumer Response:

From: ***** ******** [mailto:*****.********@gmail.com]
Sent: Thursday, April 09, 2015 3:26 PM
To: ****** ******
Subject: Follow Up Complaint ID: ********

 

Thank you for taking the time to speak with me. I just wanted to follow up to our conversation. I'm hoping that they can cancel my order as I realized now that the payment had not been made yet. If by chance, your are able to intervene it would be greatly appreciated. I realized after hanging up that I am not sure how to close this complaint if I happen to get resolution on my own. Would I email you in that case?

Business Response: We sincerely apologize for the delays and inconvenience you experienced with this order, due to our system conversion.  Our records indicate the order was shipped on 4.9.15 via UPS tracking # ******************.  The only item not shipped was the Easton Synergy batting gloves that are currently backordered.  These are expected in shortly.  If you would prefer to substitute or cancel the gloves please let us know.  We do not bill until the item ships from our warehouse.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********. While I am not satisfied with the response or the ordering experience I am accepting as I believe it would be more difficult to receive a refund. Please cancel the batting gloves. 

Regards,

***** ********

4/20/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On March 23rd,I ordered a Wilson 2.0 baseball hockey mask for $136.00. I sent several Emails and got a automated response that I can expect a respo.se shortly.I never received a response.I have called numerous times and it is either busy or you have 50 to 60 callers in front of you.When you get down to about 15th caller,It disconnects.Order # ******** and reference # ******************. I WANT TO CANCEL MY ORDER. THANKS.

Desired Settlement: So this business dont scam nobody else.

Business Response: We sincerely apologize for the delay and inconvenience you experienced due to our system conversion.  Unfortunately, the mask ordered is backordered.  Per your request the order has been cancelled.  You were  not billed for the order, as it had not shipped.  An authorization hold was created at the time the order was placed.  If this is still showing on your account please let us know.

Best Regards,

*******
TeamExpress.com Customer Service

Consumer Response: Complaint: ********
I sent them several emails with automated responses each time.I called several times as well and the line was either busy or you had 50  plus callers in front of you.When you get down under 15 callers in front of you,It will disconnect.I just think,this is a shady business and many other potential customers think the same way.I cancelled my credit card and would never order from that business again!
I am rejecting this response because:

Regards,

********* ******

Business Response: We apologize you feel we are fraudulent company, we have been in business since 1990.  Currently our systems are being overwhelmed due to the delays caused by our software conversion.  We are actively adding additional resources in an effort to expedite the return to our normal service standards.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com


?

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

********* ******

4/18/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I placed an order on February 22nd and received an email approximately a week later that the item was back ordered. I have sent many emails, 1 fax, and made multiple attempts to phone them regarding the order. I have never received any type of response from them. The order status was changed to "In Warehouse" about a week ago, yet still have not seen any shipping information and it has now been a month.

Desired Settlement: I would love to have the cleats, but if they are not going to have them to me by April 3rd, I would like a refund.

Business Response: We sincerely apologize for the delay and inconvenience you experienced due to our recent system conversion.  We appreciate your patience and understanding as we work to return to our normal shipping and service standards. 

I have emailed our warehouse to cancel the order since the items were on back order and we were unable to meet your shipping deadline.

We appreciate your patience and understanding as we work to return to our normal customer service and shipping standards.  Please let us know if you have any additional questions.

Best Regards,

****

TeamExpress.com
Customer Service

4/18/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I placed an order on March 14, 2015 and we still have not received the items that were ordered. The website states that there will be a short delay of 3-4 days after placing the order. Well here I am 15 days out and it is still being listed in the warehouse. Additionally I have tried to get in contact with a real person via telephone but none of the numbers that I used result in an actual person answering the phone. Over the weekend we stayed on hold for over 3 hours waiting for someone to answer only to be told that the office is now closed and it was well before the stated business hours that are on the website. Our daughter is or shall I say was in need of the selected items but we had to go elsewhere because we could not wait any longer.

Desired Settlement: I want to fully cancel the order as soon as possible.

Business Response: We sincerely apologize for the delay and inconvenience you experienced with your order.   Per your request, we have canceled your order and you have not been charged.  If you have any additional questions please let us know.

Best Regards,

****

TeamExpress.com Customer Service        

4/18/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On February 1, 2015 I purchased a compression top from softball.com, I mail it back via UPS Ground, to return the product and receive a FULL REFUND. My product arrived back to them on March 3, 2015 and I have yet to receive a refund. I have called several business numbers to speak to a representative about this issue many times and I have not been able to get someone on the phone.

Desired Settlement: I WANT MY MONEY BACK ASAP!!!!!!!

Business Response: We sincerely apologize for the delay and inconvenience you experienced due to our recent system conversion.  We appreciate your patience and understanding as we work to return to our normal shipping and service standards. 

After researching your account, we noted a credit holding on the account.  I've emailed our accounting department today to refund the amount back to your original form of payment.  That refund should be reflected within the next few business days.
 
We appreciate your patience and understanding as we work to return to our normal customer service and shipping standards.  Please let us know if you have any additional questions.

Best Regards,

****

TeamExpress.com
Customer Service

4/18/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered a product from this company over a month ago. The total cost of this product amounted to $46.83. They took this amount out of my bank account, then proceeded to Not answer my calls or give me any confirmation email on my order. I had been calling for almost 3 weeks until they finally answered the phone and I spoke to a woman and canceled my order. It has now been three days since I canceled my order and they have not giving me my money back. I have been expecting an email or a call of some sort notifying me that I had been refunded for my lack of reception of my order.

Desired Settlement: I would like my money back since I did not receive a product that I had ordered.

Business Response: We sincerely apologize for the delay and inconvenience you experienced with your order.   Per your earlier phone request, we canceled your order.  Since we only charge when items ship out, you have not been charged.  If you have any additional questions please let us know.

Best Regards,

****

TeamExpress.com
Customer Service

4/17/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Ordered on 1/30/15. Both pairs of cleats ordered didn't fit as expected. Returned the items by printing the shipping label direct from the website and dropped off to UPS for shipping back. Item was received by the company on 3/4/15 signed for by shaud. I contacted customer service twice to ask about the refund for the items. I had to wait on hold for over 90 minutes each time. The last time I called on 3/14/15 I provided the UPS tracking information. I was told that they would send the information to accounting and a refund would be processed the following week. I was told I would receive an email or call to confirm. I have not yet received any refund or any communication. I attempted to call the company back today and was never able to get thru on the phone.

Desired Settlement: I want my money refunded, including the money for shipping the items back.

Business Response: We sincerely apologize for the delay and inconvenience you experienced due to our recent system conversion.  We do show a refund for the amount of $59.96 was issued on 3.12.15.  If you have not received the refund please let us know so we may contact you bank.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com Customer Service

Consumer Response: Complaint: ********

I am rejecting this response because: I have not received a refund at all.  I made payment to you thru Amazon Payments and checked with Amazon as well to verify your claim of a refund.   I have not received a refund thru Amazon or my personal bank. Please refund my money.  I have also placed a claim with Amazon Payments concerning this issue.  Please issue me a refund. 

Regards,

**** ******

Business Response: We sincerely apologize for the delay and inconvenience.  After further research it appears the refund was not previously applied.  Our apologies for the misinformation.  The refund was issued today 4.15.15 in the amount of $ 59.96.  Please let us know if you do not see the credit within 3-5 business days.

Best Regards,

*******
TeamExpress.com Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** ******

4/17/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered softball equipment from Team express over a month ago and to date have not received my order after Team Express stated that it would ship in 7 business days. I have reached out to Team Express several times and have not even gotten an email back from them.

Desired Settlement: Ship me what I ordered TODAY or refund my money!

Business Response: We sincerely apologize for the delays and inconvenience you experienced with this order.  Our records do show the order has been completed via UPS tracking # ****************** shipped on 4.10.15.  We are currently being inundated with calls, emails and requests.  We are adding additional staff to better serve our customers.  We apologize we were not able to be contacted.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** *******

4/17/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I got an email a couple of days ago saying some of my items shipped, but according to UPS only the label was printed and they never received the items. I tried calling them a numerous times and their recording either says there is 60 callers ahead of me or the phone just rings and rings. Also tried sending emails, no response. I need these softballs to start our season in a couple of weeks and I can't reach anyone at this company. If they can't deliver the items in a reasonable amount of time I want a refund ASAP.

Desired Settlement: If they can't ship the ordered items immediately then refund my purchase.

Business Response: We sincerely apologize for the delay and inconvenience you experienced with this order.  At this time the order has shipped complete next day air via UPS tracking # ******************.  We sincerely apologize we were not able to be reached easily.  Team Express is currently upgrading our phone system and adding staff to better serve our customers.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** ******

4/17/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I ordered hundreds of dollars of baseball equipment and apparel from Baseball Express in February and March. I have tried to reach the company by e-mail and phone regarding late shipments (over 30 days past the order date and no longer need) and my returns (returned by mail). I have yet to receive my refund on an order that was returned on 3/28 for a total of $55.85. Instead, Baseball Express charged my credit card $12.95 at the time of the return. When I call to speak to a customer service representative - which I have done numerous times, I am #58 in the que of calls. After 45 minutes or so, I get down to the 20th caller and then I rise back in the que to #60 in thirty seconds. It's beyond frustrating. Several items from the order on March 3rd weren't shipped until this week (4/7). I e-mailed the company explaining I no longer needed the items - two pair of pants and cleats because the season started weeks ago. No response, they have since shipped the items and charged my credit card. I don't want to return the items and find that I won't get a refund again. There is no customer service - they simply won't answer phones or e-mails and are not processing orders correctly.

Desired Settlement: I want to see that my return of $55.85 will be refunded and that the three items that have been shipped and I will be retuning will be refunded properly.

Business Response: We sincerely apologize for the delays and inconvenience you experienced.  We are currently being inundated with more phone calls, emails and requests than we can return in a timely manner.  However, we are actively expanding our phone systems and service staff to better serve our customers.  At this time the refund has been processed back to the credit card on file.  Refunds can take up to 5 business days to be visible on the account.  If you do not see the credit after 5 business days please let us know. 

Best Regards,

*******
TeamExpress.com Customer Service  

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** ******

4/17/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I am not sure what has happened to this company. I have done business with them in the past with little issue. In February we placed an order for a glove for my son. Shortly after placing the order we received the notification that the item was placed on back order but they anticipated it would ship shortly. Just shy of a month later we began calling (sit on hold for > 1.5 hours multiple times) and opened a service request. The email, auto-responder, stated that they would be in touch very shortly. A week later, I opened the second service request with the same response but still no contact. Now it is April and I continue the same procedures (calling different times of the day - 0730 CST and I am #59 in the queue - I don't think so) and opened yet another service ticket.

Desired Settlement: All I would like is the delivery of the product that was sold to us in February.

Business Response: We sincerely apologize for the delay and inconvenience you experienced with your order.  Unfortunately, this order was not imported into our new system due to a system error.  At this time the glove has shipped next day air via UPS tracking # ******************.  Again, we sincerely apologize for the delay and error.  If you have any additional questions please let us know.

Best Regards,

*******
TeamExpress.com Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  We took delivery of the product yesterday.

Regards,

****** *****

4/17/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Placed order on 2-22-15. Received item but did not fit, so returned by UPS. Team Epress received return on 3-19 and was signed by ***** on UPS tracking information. On 3-26 $73.90 transaction took place on bank account for original purchase but not a credit. Was told by representative the original purchase just processed and they had not receved my return but i have UPS tracking number stating otherwise, UPS #******************.

Business Response: We sincerely apologize for the delay and inconvenience.  At this time the refund in the amount of $66.95 has been applied back to the credit card.  This should be visible on the account within 3-5 business days.  If you are not seeing the credit after 5 business days please let us know. 

Best Regards,

*******
TeamExpress.com Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* *****

4/17/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I have several. 1) I ordered a pair of shoes from bAseball express. I sent them back and according to the tracking information they were received by them back in late February. I still have not received reimbursement.2) I ordered a catchers mitt from them over a month ago and still have not received the item.3) In both scenarios, I have attempted at least 2 dozen times to call them only to be on hold from 15 minutes - 2 hours (depending on my availability) and eventually never get through to anyone. In fact, many times I try to call I get an error message telling me to try another time. I have tried to e-mail over two weeks ago and have not received a return message. I tried 2 days ago to e-mail and simply receive an automated response. I would like to get my money back from my return and cancel my order but am simply unable to get in touch with anyone.

Desired Settlement: I want my refund for my shoes that were returned to them, and want my order canceled for the catchers mitt.

Business Response: We sincerely apologize for the delays and inconvenience.  At this time order *********** has been cancelled per your request.  A refund was issued on 3.22.15 for the New Balance T4040 trainers.  If you are not seeing the refund please let us know right away.

Best Regards,

*******
TeamExpress.com Customer Service

Consumer Response: Complaint: ********

I am rejecting this response because:

Although I was able to get my one order canceled, to the best of my knowledge we have not received a refund for the Trainer shoes.  I have been told several different things.  First, I was told that because of a software change that they had to issue me an actual check and they would send that check to us.  This never happened. The second time I was able to get in touch with someone, they told me they needed to check with their refund department and they would e-mail me back right away.  That was about two weeks ago and they still have not e-mailed me. 

Regards,

***** *********

Business Response: We sincerely apologize for the misinformation you received.  As a result of our conversion we have experienced bugs causing delays in shipping and refunds.  The credit will be refunded back to the original payment method used on the order.  The refund was issued on 4.15.15.  It should be visible within 3-5 business days.  If you do not see the credit after 5 business days please let us know so we may contact the bank.  Again, we apologize for the inconveniences and misinformation.  We appreciate your business.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

I can't thank you enough for being able to resolve the issue, seeing as the many efforts I attempted simply resulted in lies and wasted hours holding for a CSR.  Thank you again for your work.

Regards,

***** *********

4/17/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I placed an order with this company on February 19, 2015. The order number is as follows:Order Number: *************, Account # **********. I received the product that was ordered two days later and they were too small. I returned the order to the return address on February 25, 2015 via USPS with insurance as Team Express requested. The USPS advised the product arrived to Team Express on March 9, 2015. I have sent multiple emails asking for them to contact me about this matter. I have tried to call multiple times and each time I call the message I get is the company is not taking calls or it is busy. I cannot call this customer service as they have not communicated with me. I want them to refund my order as soon as possible but I am afraid they may not be in business anymore? Please do your best to get them to refund my funds. I am very frustrated with their lack of communication.

Business Response: We sincerely apologize for the delay and inconvenience you experienced with your order.   I researched and found a credit sitting on your account; I've asked my accounting department to issue that refund today and you should see those funds back in your account in the next couple of business days.

Again, we're very sorry for the trouble with your order.

Best regards,

****

Teamexpress.com Customer Service

Consumer Response: Complaint: ********

I am rejecting this response because: I would like the funds to be in my account or a refund check in hand before I accept words made from this company.  Once I receive my funds, I will accept their response.  

Regards,

****** *****

Business Response: At this time our records show the refund has been issued.  If it still not showing with the customers bank please notify us right away.

Best Regards,

*******
TeamExpress.com Customer Service

Consumer Response: Complaint: ********

I am rejecting this response because:

This is another ploy that Team Express is trying.  I have checked with the my bank and there is no proof that a refund was issued.  The bank provided me with my bank statement from the date of this incident to today's date and there has not been a refund.  There also has not been a refund check sent to me.  Can Team Express provide how the refund was made, the date they sent the refund and how much was the refund?   I'm trying to handle this with the BBB before I notify the Attorney General's Office and my attorney and file a lawsuit against Team Express for fraud and misrepresentation.  With all the complaints against Team Express, and the way they are responding to the BBB, Team Express are building a wonderful case against themselves.

Regards,

****** *****

Business Response: Attached is a copy of the refund transaction applied to Mr. *****'s account.  Please let us know if you have any additional questions.


Best Regards,

*******
TeamExpress.com Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** *****

4/17/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased an item on line on Feb. 23, 2014. Myorder # is ********. I received confirmation that same day that the method of delivery was UPS ground 5 business days. My Visa was billed $76.90 on March 4, 2015. My confirmation receipt states my billing and shipping address as ***** ******* *** ***** **, PO Box ***, ***********, NY *****. On 3/6/15 I still had not received my order. I tried to call customer service and was on hold along time. I sent an email and received a default ticket acknowledgment #***************** stating that a representative would contact me shortly about my order. On 3/10/15 I got a response apologizing for the delay that the warehouse is experiencing delays due to a new system conversion. This is causing packages to be delayed business days. The email advised I would received an email confirmation with tracking provided. (I never received such an email). I then find a UPS notice at my post office box stating that my package was undeliverable to a PO Box...my package was being returned to the sender on 3/16/15. I never received my package as of today's date. My credit card has not been credited. I tried calling Baseball Express Customer service again on 3/31/15 with no success. I was on hold for 20 minutes. I sent another email and received yet another default ticket #****************** asking for assistance in this matter and I advised if I didn't get a response in 48 hours I would be contact BBB. At this time, I have gotten no reply from Baseball Express in reference to my order #******** and my Visa Charge of $76.90

Desired Settlement: Please deliver my order or refund my money to my credit card.

Business Response: We sincerely apologize for the delay and inconvenience you experienced due to our system conversion.  We do show a refund was issued on 4.1.15.  If the refund is not showing on the account at this time please notify us right away.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com Customer Service

Consumer Response: Complaint: ********

I am rejecting this response because:I just checked my account and the credit does not appear as of today's date April 10, 2015.

Regards,

***** *******

Business Response: We sincerely apologize for the delay and inconvenience.  After further review we have located the credit.  It was issued on 4.15.15.  It should be visible within 3-5 business days.  We sincerely apologize for the misinformation you have received.  If you do not receive the credit within 5 business days please let us know.

Best Regards,

Mallory
TeamExpress.com Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 10563173, and find that this resolution is satisfactory to me.

Regards,

Cathy O'brien

4/17/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered two pairs of baseball cleats and only received one pair, however, they charged my credit card for both. The worst part is, I had my entire travel baseball team order this same cleat from Team Express and most all the parents either didn't received their orders and were charged or some other crazy story. I want to cancel the second pair of shoes and have my credit card refunded. Nobody will answer the phones at Team Express, only a recording saying, they are upgrading their equipment. It doesn't seem like they needed to upgrade their credit card machine...it works fine apparently!!! 2 MIZUNO 9SPIKE ADV CLASSIC 7 LOW METAL 13F / SZ 12 BLACK/ROYA 37.88

Desired Settlement: Thanks a lot team express I look like an idiot for recommending your company to all the parents of my team. Not only am I wasting my time calling and filing this complaint so are they. How about you equipped by Rival's Baseball Team with a new batting cage. We are from a rural town in Northern Michigan without a lot of resources for our players. I though it would be cool to get a team cleat and this is what happens!!

Business Response: We sincerely apologize for the delay and inconvenience you experienced due to our recent system conversion.  We appreciate your patience and understanding as we work to return to our normal shipping and service standards. 

I have asked our warehouse to process a short ship for you and send out a replacement pair of cleats.  There will, of course, be no charge for the replacement pair. 
 
We appreciate your patience and understanding as we work to return to our normal customer service and shipping standards.  Please let us know if you have any additional questions.

Best Regards,

****

TeamExpress.com
Customer Service

4/17/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered a pair of batting gloves for my son and ordered them in plenty of time for his first Baseball game for high school. They were to be delivered on Friday March 13. This didn't happen and we waited till the following Monday. (his game was Tuesday the 17 of March) No gloves. I called and waited for over an hour to even speak to a customer service rep. This got me no where. I asked them to "overnight " a new pair of gloves and would then return the original ones once they arrived. Nope!! Customer rep said she would not do this. So we waited some more and by Thursday the 19th of March they still weren't here and I called again. Once again, call got me nowhere!! By the 20 or March , I called and asked to speak to a Supervisor and she finally was willing to work with me....but not by sending out new gloves....by reimbursing me (10-14 days) for the original gloves. My son really wanted the ones from their catalog but after this I'm so disgusted with their service that I've gone to Dick's Sporting Goods to buy a pair. Just FYI....it is the end of the day on March 24th and I still don't have any gloves from this company!!!

Desired Settlement: My first desired settlement would be a pair of gloves my son wanted from their catalog AND reimbursement for the other pair I had to buy at Dick's!!

Business Response: We sincerely apologize for the delay and inconvenience you experienced due to our recent system conversion.  We appreciate your patience and understanding as we work to return to our normal shipping and service standards. 

We are placing a new order for you, at no cost to you, and will be shipping out a replacement pair of batting gloves via expedited shipping. 

We appreciate your patience and understanding as we work to return to our normal customer service and shipping standards.  Please let us know if you have any additional questions.


Best Regards,

****

TeamExpress.com
Customer Service

4/17/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I placed an order on 3/4/15 for 2 pair of baseball cleats. By 3/16/15 I had not received any confirmation that the products were shipped. I contacted the company through their website and got a confirmation they would look into it. Later that same day, they sent a tracking number. On 3/19/15, I received only one pair of baseball cleats. I checked on the status of my order on their website. I shows that one pair had shipped and the second pair are in the warehouse. I sent another email through their website about the second pair and only got an automated response that they will look into it. On 3/23/15, I called and talked to someone in customer service after being on hold for 50 minutes. She told me she didn't know why the second pair didn't ship and told me it would ship. (previously I had been unable to reach customer service as their phone number just had a recording that they were not accepting calls) I tried calling customer service today, 3/25/15, and the phone just rings and rings. Also today, 3/25/15, the status of the second pair of cleats still shows "in the warehouse".

Desired Settlement: Deliver the order. If this cannot but done because they are out of the product at this time, then let me know so I can make other arrangements. High school baseball season starts next week and these are part of his team uniform.

Business Response: We sincerely apologize for the delay and inconvenience you experienced due to our recent system conversion.  We appreciate your patience and understanding as we work to return to our normal shipping and service standards. 

It appears that the cleats shipped out on 3/30/15 and when UPS attempted delivery today, they were refused by the customer.  Once the item is returned to our warehouse, our returns department will issue a refund to the pay method originally used on the order.

We appreciate your patience and understanding as we work to return to our normal customer service and shipping standards.  Please let us know if you have any additional questions.

Best Regards,

****

TeamExpress.com
Customer Service

4/17/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I returned a product over a month ago, and I never received a refund. Numerous attempts in contacting customer service, never received call backs and never replied to my email.

Desired Settlement: I just want to be refunded the money on the returned product.

Business Response:

We sincerely apologize for the delay and inconvenience.  At this time we do not show a return has been received.  Can you please provide the tracking information for the package?  It will assist us in expediting your return.  Please let us know if you have any questions.

Best Regards,

*******
TeamExpress.com Customer Service

Consumer Response: Complaint: ********

I am rejecting this response because:

Regards,

****** ******

Item shows to be delivered to your company on March 2, 2015

Consumer Response:

USPS tracking # **** **** **** **** **** **

I tracked this package already and it says it arrived on March 2,2015.

 

Thanks,

****** ******

Sent from my iPhone

Business Response: Thank you for providing the tracking number to assist us.  At this time the refund in the amount of $39.95 has been issued back to your account.  Please let us know if you do not see the credit back within 5 business days. 

Best Regards,

*******
TeamExpress.com Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** ******

4/16/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I placed an order for two pair of baseball pants for a total of $59.76 on 2/10/2015, order # *************. The pants were too large. I paid to return the pants and they delivered to **** ************ *****, San Antonio Tx ***** on 2/20. It is 4/9/2015 and I still have not received credit for my return. I cannot reach a customer service rep on their customer service line. I have tried multiple times at 1-888-******** and 210-********. They do not reply to any emails. You get an automatic email reply, but no one ever answers your email. When calling if it does not just ring and ring you are told there are 40 or 50 callers ahead of you. I continue to get catalog's from them so I assume they are still doing business.

Desired Settlement: I would like my refunded for the $59.76 cost of the baseball pants I returned because they were too large.

Business Response: We sincerely apologize for the delay and inconveniences you experienced.  The refund was issued on 4.15.15 back to the original card used on the order.  The credit should be visible within 3-5 business days.  If you do not see the credit within 5 business days please let us know.

Best Regards,

*******
TeamExpress.com Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** ********

4/16/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: We purchased a catchers set online through Team Express on 2/16/15. The size was wrong. We shipped back via UPS and asked for a refund. The package was received and signed for on their end on 3/3/15 (I have all necessary documentation to support this). When we looked for a credit to our account there was none. When we tried calling (numerous times/days/nights from 3/3/15-4/14/15) we received the message "we're sorry, your call did not go through" or a recorded message stating that I may experience long response times due to switching their processing system. We met the same messages when calling the numbers for their "family of businesses" Baseball Express and Softball Express. When contacting them via email (multiple times) I receive a "Default Ticket Skill" : "Thank you for contacting us! We have received your inquiry and are assigning it to a representative. You can expect to receive a response from us very shortly.To help track your inquiry we have generated a reference number. Your ticket code is ##################. Please use this code in any further communication. Sincerely, Team Express Customer Service Team If you would like to contact us for any reason call us. Service representatives are ready to assist you 7:00am to 11:00pm CST Team Express Customer Service: 1-866-********. The phone number completes the vicious circle of non communication, leading me right back to where I started... It is frustrating. All I ask is for some kind of live communication so I can get a refund for the funds I am out. It was no issue for me to do my part and send back the product within their 30 day time frame. Equally, it should not be a problem for Team Express to refund my money (it has already been 43 days!).

Desired Settlement: I wish to have my credit card refunded for the full amount of the equipment purchased, $127.46.

Consumer Response:

From: ***** ****** [mailto:*******@yahoo.com]

Sent: Tuesday, April 14, 2015 5:38 PM

To: info

Subject: Complaint #********.

 

The complaint has been rectified by Team Express to my satisfaction. Thank you for your time.

***** ******

 

Sent from my iPhone

4/16/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I placed an order for a bat and a mesh bag. I received an email that the item was backordered and would be ready March 2. That day has come and gone and I have tried multiple times via email to cancel the order per their instructions. Each time I am given an email with a ticket number saying they will assign it to a rep and there has been no acknowledgment that the order has been cancelled. I received another email that the items are still backordered and my requests to cancel the order continue to be ignored. When I call, I am told there are at least 60 people ahead of me and there will be a long wait. All I want is to cancel the order and for them to acknowledge it has been cancelled. I have had to go elsewhere to purchase these items and I want this order cancelled asap.

Desired Settlement: Order cancelled and no charges

Business Response:

We sincerely apologize for the delay and inconvenience you experienced with your order.   The bat was shipped on March 25, 2015 via UPS Surepost, tracking number ******************, and should be delivered within the next few business days.  I have canceled the bag per the customer's request and he won't be charged for that item.

Again, we're very sorry about the delay in shipping this order to the customer.

Best regards,

****
Teamexpress.com Customer Service

Consumer Response: Complaint: ********

I am rejecting this response because: I cancelled my order for the bat and the bag several weeks ago.  I already purchased the bat elsewhere so I do not want the bat or the bag.  It is not my fault your ordering system is backed up or you are unable to keep up with your emails.

Regards,

*** *********

Business Response: Please feel free to return the bat using a label created from the returns page of our site, if you would prefer a refund.

Best Regards,

*******
TeamExpress.com Customer Service

4/16/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I returned four items to Team Express per their return policy and instructions, I received notification from UPS the delivery was made and accepted on 2/27/2015. I have attempted contacting them numerous times by phone with no success. I have received only one response to numerous emails - the response was on 3/20/2015 from *******, stating the following; Dear Customer, Thank you for contacting us. I do apologize for the inconvenience for the delay of your refund! I will go ahead and send a request for your refund. Please let us know if there is anything else we can assist you with today. Thank you, ******* Team Express Customer Service Team In case this email does not fully answer your question, or you would like to contact us for any reason, simply reply to this email or call us. Service representatives are ready to assist you 7:00 a.m. to 11:00 p.m. CST. Team Express Customer Service: 1-800-******** Here is is April 6 - I still have nothing. the refund should have been for a total of $60.30

Desired Settlement: A full refund and an apology

Business Response: We sincerely apologize for the delay and inconvenience you experienced.  Per our records a refund in the amount of $54.91 was issued on 4.7.15.  We apologize we have been unable to be reached via phone or email.  We are currently being inundated with more calls, emails and requests than we can respond to in a timely manner.  We are working to add additional resources to better serve our customers.  We appreciate your patience and understanding as we work diligently to return to our normal customer service standards.  Please let us know if you have any additional questions.

Thank you,

*******
TeamExpress.com Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   It is unfortunate the transaction could only be resolved through this process.  Baseball Express / Team Express has lost me as a customer.

Regards,

******* *******

4/16/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: It's been 20 days and I haven't heard anything from them. The phones lines for a week wouldn't ring through. Corporate office phones wouldn't pick up. Finally get someone on the line after a two hour hold to say my item was back ordered, but still no e-mail on the status of my order. Can't pull order up on website. DON'T DO BUSINESS WITH THIS COMPANY!!! They have no intentions of bettering their customer service or fixing the situation.

Business Response: We sincerely apologize for the delay and inconvenience you experienced, due to our recent system conversion.  We appreciate your patience and understanding as we work to return to our normal shipping and service standards.  

Our records indicate the order was delivered on 3/27/15 - if this is not the case, please let us know and we can start a claim with UPS.

We appreciate your patience and understanding as we work to return to our normal customer service and shipping standards.  Please let us know if you have any additional questions.

Best Regards,

****

TeamExpress.com
Customer Service

4/16/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered 3 items from the Team Express site on 3/15 in the amount of $210.85. Since then I have not been able to contact anyone by phone nor email and it has been almost 20 days since I have submitted my order. I still do not have any tracking numbers for any of the items but they have already processed and charger my account. I have emailed them over 5 times and call every day to get a message saying all lines are busy and if i just do happen to get the phone to ring I stay on hold for hours on end. i have posted to their social media sites asking for a rep to contact me and still have not heard anything. I was also given a order number at first which is ******** and now the order number shows up as *********** This is poor customer service at its finest. All I want is a refund in the amount $210.85 so I can order the products from a different company.

Desired Settlement: Looking to get a refund ASAP so that I can order my sons baseball stuff in time for the season.

Business Response: This appears to be a duplicate complaint.

Per the customer's request earlier, we have canceled his order.  We do not bill for the items until they are shipped from our warehouse, so there will be no refund issued.  The authorization should have fallen off the customer's credit card by now.  If you have any additional questions please let us know.

Best Regards,

****

TeamExpress.com
Customer Service

4/16/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: Very distraught!!!!! Unable to reach the company. They say they are having computer, phone issues. I waited on the phone two different times for over an hour to reach customer service. No help when I reached them. Very unsympathetic to situation. Forwarded me to voicemail of sales rep. No return call from voicemail left for sales rep.

Desired Settlement: My credit card has been charged a second time for the same partial order that I received. Customer service was unable to help with that either. Said I must speak with Sales rep. Order #************

Business Response: We sincerely apologize for the delay and inconvenience you experienced due to our recent system conversion.  We appreciate your patience and understanding as we work to return to our normal shipping and service standards. 

Unfortunately a system glitch did double-bill some of our customers, but those funds have refunded (yours included) and the bug fixed in our system.

We appreciate your patience and understanding as we work to return to our normal customer service and shipping standards.  Please let us know if you have any additional questions.

Best Regards,

****

TeamExpress.com
Customer Service

4/15/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I placed and order on march 23,2015 .. I realized a week later I never received a shipping email . I waited another week and I still didn't receive anything .I tried calling there number the recorder is saying that there is a delay in shipping due to some computer changes.Baseball express never sent out an email updating the customers on this delay but it didn't delay them drafting my account. I needed the item I ordered for this wwekend and now my son dont have what he need for his game.when u call there number theres always 50 r more people waiting ahead of u I sent a email on april 4 2015 but I still havnt heard from anyone.

Desired Settlement: I WANT THE PRODUCT I ORDERED ASAP, I DONT WANT TO HAVE TO WAIT ANOTHER WEEK FOR SHIPPING.

Business Response: We sincerely apologize for the delay and inconveniences you experienced with this order.  At this time we do show your order has shipped complete via UPS tracking # ******************.  We recently completed a major system upgrade that has caused delays with orders and overwhelmed our customer service group with requests via phone and email.  We are working diligently to return to our normal service standards.  The reason the order was billed up front is due to the payment method used.  Amazon payments collects the payment and holds it until the vendor ships the order and provides tracking information.  If you have any additional questions please let us know.

Best Regards,

*******
TeamExpress.com Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** ***************

4/15/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: My son placed an order on 2/28/15, using a gift card. I placed an order on 3/8/15 using a credit card. I checked the status of the first order on approx. 3/12/15. All the web site said was "Drop Ship " . On approx. 3/19/15 I only received part of my second order. I checked the status of the missing items from that order and it said will be shipped on 3/19/15. I have not only received that missing item from the second order but my son has not received his order that was placed on 2/28/15. The web site for baseball express says they are upgrading their software and deliveries may take approx. 3-4 days longer. They will not answer any phone calls. I have called every phone number available on their website and all the i get is non-stop ringing or after the phone rings several times I get hung up on. I have emailed them and they give me a Default Ticket number to use for future correspondence they say, but when I email them back with that number all I get is another so called Default Ticket number. As of today 4/7/15 I still am not able to contact them by phone or email, and have not received my full orders.

Business Response: We sincerely apologize for the delays and inconvenience you experienced.  We are currently being inundated with more calls, emails and requests than can be returned in a timely manner.  As a result we are actively expanding our phone systems and adding additional staff to better serve our customers.  The final item from the order has shipped via UPS tracking # ****************** and is scheduled to be delivered on Friday 4.17.15.  Again, we apologize for the delays and lack of communication.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* *********

4/15/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: After the third day of waiting on hold over 90 minutes for customer service to check on an order that was placed TWO WEEKS ago, I finally got through to the "customer service" person (*****). I told him that I was calling to check on the status of my order - since it has been (a day shy of) 2 weeks since I placed the order online. He then just read my order back to me - telling me what was in "load status". #1 - I know what the heck I ordered; #2 - "load status" - that's a JOKE! That supposedly means it's getting "ready to get on a truck to ship"......that means NOTHING to me. We have since had 2 baseball games, and will have another this weekend - the season will be almost over by the time I get my order! I then let him know how frustrating it was that we had been calling several times and could never get through. They are "upgrading the ordering system". That's the excuse on ALL delays........shipment, answering phones, rude ***** customer service! It's been over two weeks now that they've been "upgrading" - don't think they've done anything to upgrade. When I shared with him my previous experience with contacting team sales for pants for our team and never getting responses back from several e-mails and voice mails I had left the person who had responded the FIRST (and ONLY) time, I told him after that, I was very hesitant to ever order from them. Now - I place a large order online and still wait........some of the order is for a birthday in May - probably won't even arrive in time. I told him that I would probably never order from them again, and than because of this "system upgrade" they have potentially lost several customers. He then said, "thanks for reminding us, you have a good day, good-bye!" Very rudely! I caught him and said - "You are seriously just going to hang up on me, when I just sat on HOLD for the THIRD day in a row for almost TWO hours, calling about a $200 order????" And YEP - I'll be damned if he didn't freakin' HANG UP on me! What kind of "customer service" rep does that? So I sit here still, with no e-mail confirmation that the order was actually placed, no e-mail confirmation that anything had even possibly shipped/or is back-ordered - oh but they CHARGED MY CREDIT CARD ASAP! I will NEVER order from Baseball Express AGAIN! And I will tell EVERYONE at the baseball complex/association about both of my horrible experiences, so they won't either!

Desired Settlement: I would like #1-an e-mail stating the order that I placed, with that items listed; #2-the date I WILL receive my order, as several items are for players and coaches!; #3-an apology from the "customer service" person, with some type of letter/e-mail/documentation from Baseball Express, that he has been talked to about this type of behavior - it is totally UNACCEPTABLE! You NEVER hang up on a customer - I don't care how wrong you may think they are (which I was NEVER in the wrong!)

Business Response: We sincerely apologize for the delay and inconvenience you experienced, due to our recent system conversion.  We appreciate your patience and understand as we work to return to our normal shipping and service standards.  I am showing that the order shipped on 3/30/15 via UPS tracking number ****************** and should be delivered in a few days.  There are a few items still on back order which will ship out as they are received in.  The items pending are #****** - Easton turf shoe, #***** - Easton batting helmet, #******* - Demarini jacket, YRTGD2 - Rawlings tee shirt and #****** - Mizuno jacket.  If you would like to cancel these items, please let us know, otherwise they'll ship on receipt.

We appreciate your patience and understanding as we work to return to our normal customer service and shipping standards.  Please let us know if you have any additional questions.

Best Regards,

Lynn

TeamExpress.com Customer Service



?

4/15/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On 2/9/15 I ordered a pair of shoes for my daughter. The site says (said the same then) that product would ship within 6 days. I paid the $96.90 and placed the order. On 2/25/15 or so I called and held for over an hour. I finally spoke to someone who said the shoes shipped on 2/17. The website showed they shipped on 2/20. They said there is a delay in entering information. (Can they not backdate it to the correct date??). The shoes were shipped to the wrong address and returned to , according to them, the Nike Distribution Center in Memphis, TN. They said they would re-ship them. Today is 3/19/15. I still have no shoes. I am unable to EVER get anyone on the phone. I have called several times and have never been less than the 45th caller in line. yes I did say 45. Currently at 925pm at night I am calling again and have moved from caller 66 to 59. I have tried the corporate office as well, ONLY voicemail. If you dial the number to access the extension list, you are rolled back to the main recording. I have sent 3 emails. Each one says they will reply with 42-78 hours... that has not been the case. I feel as if these emails are blatantly ignored. They have been saying they are upgrading their computer and phone systems; apparently to Windows 98.... by the MOST incompetent company ever. I know you probablly think I should just order the shoes from someone else, I would, but I need my money back to do so and my 13 year old daughter wears women's size 13 and NO ONE else has these volleyball shoes. I've looked. This company needs to be put out of business.

Desired Settlement: I would like a refund, an apology and for them to cease all business dealings. The customer service offered by Team Express makes dealing with Government Entities seem like a walk in a flowery park with money growing from trees and unicorns holding up rainbows.

Business Response: The customer input the incorrect address in her online order (number ********) and the shipment was returned to the manufacturer.  When the customer contacted us inquiring about her order, we discovered she had input the incorrect address on her original order and that the shoes were returned to Nike.  We placed a replacement order (**********) at no cost to the customer and shipped them out to the correct address - they are showing out for delivery today and the customer will have them on 3/31/15.  We are waiting on a credit memo from Nike for the original pair that was sent back to them.

This customer's issue should be resolved once the shoes are delivered today. 

Best regards,

****
Teamexpress.com Customer Service

4/15/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: Did not receive catchers mitt that was ordered and paid for.

Desired Settlement: If cannot deliver full refund to my credit card.

Business Response: We sincerely apologize for the delay and inconvenience you experienced with your order.   Per your request, we have canceled your order and you have not been charged; we only charge when items ship, so the authorization will fall off your card, if it hasn't already.  If you have any additional questions please let us know.

Best Regards,

****

TeamExpress.com Customer Service        

4/15/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: This company appears to have gone out of business. Most of their numbers don't work and the ones that do just ring constantly. They have not responded to emails from 7 days ago. They are getting a lot of criticism on their Facebook page. They claim it was an upgrade problem with software, but according to the complaints it's been this way for over a month. They have open orders that they will not address. Very unprofessional.

Desired Settlement: They need to address their customers and pay for the horrific service they are displaying

Business Response: This is a duplicate complaint.  I cannot locate any orders for this customer and am unsure how to help him.  We apologize for the lack of communication, due to a computer conversion, we are currently being inundated with more phone calls, emails and requests than we can handle.  We are diligently working to rectify the situation for all our customers.  We appreciate your patience and understanding as we work to return to our normal customer service and shipping standards.  Please let us know if you have any additional questions.

Best Regards,


**** 

TeamExpress.com Customer Service

4/14/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I had ordered some items from this company on 3/24/15, recieved my confirmation order number. Now over 2 weeks went by and still no product. After repeated phone calls to every number on their web page there is no answer. The phones just ring. I have attempted to email 3 different times and never got a response back. I'm not even able to cancel this order due to the inability to speak to ANYONE!

Desired Settlement: I would like for the items I ordered to be delivered or just cancel my ordered and I can take my business elsewhere

Business Response: We sincerely apologize for the delays and inconvenience.  We are being inundated with more calls, emails and requests than we can handle.  However, we are actively expanding our phone systems and customer service areas to better serve our customers.  We will return to our normal standards of same day shipping and less than 10 minute wait times as quickly as possible.  Per your request the order has been cancelled.  You were not charged for the pants as we only bill upon shipment of the product.  You may have seen an authorization charge on your account when the order was placed.  If this is still showing on your account please let us know.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** *******

4/14/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Placed an order over 3 weeks ago with Team Express. Order still says it is processing on companies website. I have sent 3 emails which have not been responded to and have called the customer service number listed numerous times and no one ever answers.

Desired Settlement: Need items or need to cancel order and place with more reliable company.

Business Response: We sincerely apologize for the delay and inconvenience you experienced due to our recent system conversion.  We appreciate your patience and understanding as we work to return to our normal shipping and service standards. 

I see that you spoke to a rep on 3/30/15 and canceled a couple of items, two items were shipped on 4/2/15 (UPS tracking ******************) and the remaining two items are showing as in stock finally.  I've emailed my warehouse today to see if they can get the remaining two items shipped out to you today.

We appreciate your patience and understanding as we work to return to our normal customer service and shipping standards.  Please let us know if you have any additional questions.



Best Regards,

****

TeamExpress.com
Customer Service

Consumer Response: Complaint: ********

I am rejecting this response because: Your response stated that the remaining items are finally in stock, when your website showed they have been in stock.  I tried calling and emailing multiple times with zero response.  I still have not received any of the items I ordered yet although UPS shows it should be delivered on 4/8/15.  I will not accept any response until I receive my entire order.  

Regards,

***** ******

Business Response: We understand wanting to verify all items are received before closing the claim.  At this time we show all items have been delivered, with the exception of the cancelled Champro "The Grill" masks.  If this is not accurate please let us know.

Best Regards,

*******
TeamExpress.com Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   I finally received all the items.

Regards,

***** ******

4/14/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: On March 13th I ordered a pair of Adidas tennis shoes and paid for them via PayPal. The shoes (order #*****************) have not been delivered. I cannot contact anyone at the business because the phone isn't ansered and my emails have gone unanswered. Where do I go from here?

Desired Settlement: Cancel the order for the tennis shoes and refund my $61.90, please.

Business Response: We sincerely apologize for the delay and inconvenience you experienced, due to our system conversion.  Per your request the order has been cancelled and a refund was issued today 4.10.15 to the Paypal account on file.  You should see the refund within the next 3-5 business days.  If you have any additional questions please let us know.

Best Regards,

*******
TeamExpress.com Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  AND, I have had two emails from the business.  The order was cancelled + the credit already made to my PayPal account.

Regards,

***** ******

4/14/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: On 02/06/15 I went into there store location off on ****** Dr. I was looking for some softball pants, which they did not have in the store but was told I could order them and they will ship out to my house which I did. Its almost going to be a month and I still have not received my order. I have called--no luck. I have emailed--no response. I have gone to the store where I was told the manager is not in but leave your number and I will let him no to call you --still waiting for that call. Just last week I called back to their 800 number waited over an hour just to be told we still don't know when your order will ship.

Desired Settlement: I would like to get my order. Trust me if I can get this pants else where I would, but I have not been able to find anywhere.

Business Response: We sincerely apologize for the delays and inconvenience due to our system conversion.  At this time the order has shipped complete via UPS tracking # ******************.  If you have any additional questions please let us know.

Best Regards,

*******
TeamExpress.com Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** *****

4/14/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered my son's cleats back in February. To this day, I still don't have them. they were shipped out on 2/18, my card was charged, and I was supposed to get them on 2/24....but no such luck. UPS says they were sent to the post office, but the post office said they only got notice that they'd be arriving, but they never received them for final delivery. UPS and the post office both said I need to call Team Express for follow-up, which I finally did on March 6, but only to be told I had to wait until after the 9th for a refund (14 business days had to have passed). Ive been calling since March 9th (today is April 6th) and I'm still unable to get through to anyone. I've even sent several e-mails to their customer service, and I always get one back stating someone will be in touch with me, but yet, nobody ever has. I want a full refund for my order, including the shipping cost. I will never order from them again and will advise others not to either.

Desired Settlement: Full refund, including shipping cost, and an apology. This is not good business ethic to keep your customers hanging like this with no follow-up and/or an apology.

Business Response: We sincerely apologize for the delay and inconvenience you experienced.  At this time you have been refunded in full for the amount of $46.83.  The credit should appear on the credit card account within 3-5 business days.  We apologize we were not able to be reached via phone or email.  We are currently being inundated with more calls, emails and requests than we can handle.  We are actively expanding and working to return to our normal service standards.  We appreciate your patience and understanding.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I also got in touch with Customer Service today (after waiting 49 minutes on hold) who said a check would be sent to me (not credited to my account, which is okay since my credit card for this bank account has since changed).  I really hope Team Express gets their stuff together though.  This could be a breaking point for alot of customers.  I won't be back, unless I hear from other customers in the future of good experiences again.

Regards,

******** *******

4/14/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: This company appears to have gone out of business. Most of their numbers don't work and the ones that do just ring constantly. They have not responded to emails from 7 days ago. They are getting a lot of criticism on their Facebook page. They claim it was an upgrade problem with software, but according to the complaints it's been this way for over a month. They have open orders that they will not address. Very unprofessional.

Desired Settlement: They need to address their customers and pay for the horrific service they are displaying

Business Response: I am not certain what this customer needs - I cannot locate any orders for him.  We apologize for the lack of communication, due to a computer conversion, we are currently being inundated with more phone calls, emails and requests than we can handle.  We are diligently working to rectify the situation for all our customers.  We appreciate your patience and understanding as we work to return to our normal customer service and shipping standards.  Please let us know if you have any additional questions.

Best Regards,


****

TeamExpress.com Customer Service

Consumer Response: Complaint: ********

I am rejecting this response because:

Regards,

**** ****

this is exactly the reason for the complaint!  They can't find my order? Really?  They emailed me about the back order status and dates the items would be in which has long passed and I have received nothing (communication or items).  This is the same excuse they have been using going on 2 months now.  Very poor customer service!  Just check baseball express on yahoo or any social media and you will find there are hundreds of customers VERY unhappy with this business!

Business Response: We apologize but we are unable to assist without an order number or any other information regarding the order.  Please send more information so that we are able to better assist our customer.

Best Regards,

*******
TeamExpress.com Customer Service

4/14/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: **** and ***** ****, coaches, ordered reversible mesh tanks. They were not happy with them when received. They had problems getting in touch with them but finally did and were guaranteed a Return Ticket would be sent on 2/4/15. We still have not received a return ticket. Also, ALL, of my attempts to contact them have not been returned. We are waiting for a return ticket because these items were paid for and we want a refund. I call and have NEVER have been able to get through to anyone. I emailed on 3/13 and have not received a reply (confirmation ******************). When I called today the first call was picked up and hung up right away. I am hoping you can help as this is very bad business practice. Thanks you!

Desired Settlement: Contact me and send the refund ticket and issue a check for returned items.

Business Response: We sincerely apologize for the delay and inconvenience you experienced due to our recent system conversion.  We appreciate your patience and understanding as we work to return to our normal shipping and service standards.  I have requested a UPS label be sent to the customer today - it should go out within the hour.   Once the items are received in our warehouse, the refund will be processed.

Best regards,

****
Teamexpress.com Customer Service

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Consumer Response: Complaint: ********

I am rejecting this response because:  The coach's wife got ahold of the 'VP' (beats me how she did that!) and she forwarded the return labels to me and the items were shipped out last week.  I am still very unsatisfied with the business.  I don't think not responding for three months is all due to a system change. And I would have appreciated contact from the 'VP' because we are the business that paid the bill in December and are still waiting for a refund. Very unprofessional as far as we are concerned and will discourage all our coaches not to do business with them.

Regards,

***** ********

Business Response:

We apologize the resolution was not satisfactory when we complied with the customers request for a free return label.  Once the products have been received back in our warehouse they will be refunded.  If you have any additional concerns let us know.

Best Regards,

*******
TeamExpress.com Customer Service

4/14/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: Over several weeks ago I ordered baseball cleats for my son. Additionally, I paid the additional $16+ to have them delivered in two working days. No delivery has been granted and leaves this issue in limbo. I have repeatedly called several contact numbers provided, from Team Express HQ to each affiliate website service (baseball express, football express, etc.) to no avail. I keep getting a busy signal. I posted a message on their Facebook page that I was going to the BBB if I can't get in touch with a Team Express Representative. I was messaged personally that their is a "new phone conversion" and keep calling. I messaged back with my phone number and email, and told them to call or contact me directly. The response was the same...doesn't make sense if Team Express is having conversion problems that they wont find a means to contact customers. I emailed customer service as well and keep getting an automated email. On a fixed budget, I now have to find shoes elsewhere as my son is playing ball with worn (holes in shoes) cleats. This is highly unacceptable and the worse customer service I have ever encountered. I hope with this complaint the "order will be complete", shipped immediately with guarantee delivery, and not charge me the two day delivery...possibly more. Very irate...

Desired Settlement: I hope with this complaint the "order will be complete", shipped immediately with guarantee delivery, and not charge me the two day delivery...possibly more. Very irate...

Business Response: We sincerely apologize for the delay and inconvenience you have experienced with your order due to our recent system conversion.  Unfortunately, we still have not received the cleats from Nike.  You order has been entered with 2nd day air and I removed the upgraded shipping charge of $14.95.  You will only be charged the $49.88 for the shoes when they are shipped out from our warehouse.  You may have seen an authorization hold on your account when the order was placed.  This should have fallen off after 7-10 business days.  Once the shoes are received in our warehouse they will be shipped to you right away.  If you would prefer to substitute or cancel your order please let us know. 

Best Regards,

*******
TeamExpress.com Customer Service

Consumer Response: Complaint: ********

I am rejecting this response because...I have yet to receive the order.  Baseball Express contacting me via BBB on 3/17/2015...it is now 3/30/2015 and I have not received the order.  I ask to please contact me ASAP and to have this order sent to me as a ONE DAY PRIORITY and any further adjustments. 

Regards,

******* ******

Business Response: We apologize the resolution was not satisfactory.  However, we are unable to ship something we do not have from Nike.  We are still waiting on the cleats to arrive from Nike.  If you would prefer to cancel the order please let us know.  The order has already been upgraded to expedited shipping at no additional cost. 

Best Regards,

*******
TeamExpress.com Customer Service

4/14/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: on feb 27 i placed an order and the funds were withdarwn from my account the same day. after a week, i recoeved only half the order. i waited a week and contacted them by phone and got no answer. so i used their website to send them an email. no reply. a week later, i sent another email. no reply. yet another week later, i demanded a refund. no reply.

Desired Settlement: an apology for no replies, and a complete refund

Business Response: We sincerely apologize for the delay and inconvenience you experienced due to our recent system conversion.  We appreciate your patience and understanding as we work to return to our normal shipping and service standards. 

We received information that your final items of your order were delivered directly from the manufacturer yesterday.    

We appreciate your patience and understanding as we work to return to our normal customer service and shipping standards.  Please let us know if you have any additional questions.

Best Regards,


****

TeamExpress.com
Customer Service

Consumer Response: Complaint: ********

I am rejecting this response because: I requested to cancel the order and refund the money. I do not want to do business with a company who can't answer my inquires or even pick up the phone when I call. 

Regards,

*********** ******

Business Response: Please feel free to create a return label from our site to return any unwanted items for a refund.  Please let us know if you have any questions.

Best Regards,

*******
TeamExpress.com Customer Service

Consumer Response: Complaint: ********

I am rejecting this response because: you refused to answer my questions I sent directly through your website and are now only offering s refund because the bbb is involved. You have failed to acknowledge that I contacted you several times and was ignored due to your lack of customer service. Admit these faults and this case will close once the bbb can rate your lousy customer service and lower any rating you may have with them

Regards,

*********** ******

4/14/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: On December 4, 2014, I purchased two worth bats totaling approximately $150. I returned the bats via UPS routing number ******************, on March 9, 2015, indicating the bats were inappropriate for my senior softball league. I have requested a refund since the end of February, 2015, but was told that they were changing their system over, I would need to wait until the beginning of March for my refund. I have spoken to some 7 people at this company and each time I am told the same story that their system is updating and backed up. As recently as 3/12/15, I spoke with ****; 3/16/15, spoke to **** and ******; and today, 3/21/15, I spoke with ****. I am still told the same story that they are awaiting their system to update. I have returned the bats in perfect conditions, same as they were when I received them and am entitled to my refund.

Desired Settlement: I am looking for Team Express to refund me the total amount of the cost of the bats, along with compensation for my time, phone calls and correspondence to them over the past month and a half. I am looking for at least $175.00 representing refund plus expenses to me, within the next two days.

Business Response: We sincerely apologize for the delay and inconvenience you experienced with your order, due to our recent system conversion.  At this time I do see a credit balance pending on your account.  I have instructed my accounting department to refund that balance back to your original form of payment.  You should see that refund within the next couple of business days.  We apologize for the lack of communication, we are currently being inundated with more phone calls, emails and requests than we can handle.  We are diligently working to rectify the situation for all our customers.  We appreciate your patience and understanding as we work to return to our normal customer service and shipping standards.  Please let us know if you have any additional questions.

Best Regards,
**** 

TeamExpress.com Customer Service

Consumer Response: Complaint: ********

I am rejecting this response because:  Because of the length of time it took this company to resolve this issue, I incurred some $25 in expenses and need for the business to credit these funds to me, immediately, in order to consider this matter as closed.



Regards,

*** ******

Business Response: We apologize but we do not issue back credits for expenses incurred by customers.  Please let us know if you have any questions.

Best Regards,

*******
TeamExpress.com Customer Service

Consumer Response: Complaint: ********

I am rejecting this response because:  This is not only inconsiderate of a company, but the most unprofessional response from any individual.  This company kept indicating that they had system problems and took no further responsibility of not resolving this issue.  To issue only an apology is not enough and not acceptable.  The expenses I incurred were real and are what I am looking for to close this matter.  This matter will never be closed with just an apology.  I am looking for them to send me a check for no less than $40 to fix and close this matter, once and for all.

Regards,

*** ******

4/14/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I placed an order and wait for 3 weeks and it never came. I called them and waited over an hour to speak to a women named ****. She said there's nothing she can do and wait and see if it comes. 1 week later i emailed **** back asking about the order she still didn't know any news. So i cancel the order. I received an email from **** with my conformation number for cancelation. 3 days later Team express withdrew money from my bank account for the canceled order. I emailed **** and she said she doesn't have time to look for ups shipping because of high calling volume. I still haven't received my money back. It's not my problem the company made a mistake. My account is overdrawn because of this unexpected expense.

Desired Settlement: I want my money back asap. Plus the over draft fee. I want customers to know about this company.

Business Response: We sincerely apologize for the delay and inconvenience you experienced with your order.   While it appears the CSR did try to stop the order, the order was already in a process where she was unable to stop it and it shipped out.   I've asked our Returns Department to watch for your order and process the return as soon as it arrives at our warehouse.  Unfortunately we don't pay for overdraft fees for our customers.  We'll refund your money immediately upon receipt.

Again, we're very sorry about the delay in getting your order out to you.

Best regards,

****
Teamexpress.com Customer Service

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4/14/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I placed an order on Softball.com on 3/16/2015, order number ********. My credit card was charged 96.90 on 3/17/2015. The company still has not shipped my order. I have made many attempts to reach them at the three different phone numbers I found on the website and I am never able to get though to a live person to get this resolved. I have also sent them 2 emails to their customer service. I get an automated email in return saying they have received my email and will respond promptly, yet I have received nothing after that. I am very disappointed that this company has had my payment for 10 days and has not yet shipped my order, this is compounded by the fact that I can not reach them to get the issue resolved. The website does have a disclaimer stating all orders will ship after 3-4 days of processing time, but it has been over double that and the company still has not shipped my order.

Desired Settlement: At this point, I want my money back. I want the company to refund the card I used for the purchase in the full amount of 96.90.

Business Response: We sincerely apologize for the delay and inconvenience you experienced with your order.   Per your request, we have canceled your order and your account has been refunded.  If you have any additional questions please let us know.


Best Regards,

****
Teamexpress.com Customer Service
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4/14/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: i placed an order on 1/7/15 of that order two pairs of batting gloves were said in stock at time of order i later received an email stating the said items were back ordered with a date 1/21/15 that has come and passed long ago i called and was told they were shipped and on the way. two weeks passed and i then received a confirmation of shipping of one pair 3/6/15 two weeks later i get another shipping confirmation on 3/17/15 ups tacking number doesn't work (no number on file) all the while customer service number(s) are disconnected or operator away from desk (all day) like the business went under I've sent numerous emails with NO response. WHAT KIND OF BUSINESS OPERATES LIKE THIS??? The whole reason for buying them here was they were on sale and it was before the little league started now the season is half over!

Desired Settlement: please answer your phones and return emails like any legitimate business does

Business Response: We sincerely apologize for the delay and inconvenience you experienced with your order.  At this time we still have not received the shipment from Easton to fulfill your order for the HS9 adult batting gloves, size small, torque green.  If you would prefer to substitute or cancel the order please let us know.  The Easton HS7 batting gloves were returned to us and a credit was sitting on your account.  I've asked our accounting department to release that credit and put it back on your account.  You should see the refund of $19.96 within the next couple of business days.

Again, we're very sorry for these delays.  If you have any additional questions please let us know.

Best Regards,

****

TeamExpress.com
Customer Service

4/14/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Was resent an item I had previously returned at my own expense and then resend the item. Have emailed and spoken with *** repeatedly to get a return slip and he has yet to follow thru it has been over a month. Their primary phone line rings and rings. Unfair to have me keep getting something I have returned without credit.

Desired Settlement: Please answer people's responses. Have your employees not lie to the customer. Send me a return slip and credit my account.

Business Response:

We sincerely apologize for the delay and inconvenience you experienced with your order.   We emailed UPS labels to the customer on 3/16/15 and again on 3/25/15 - the labels were sent to ********@YAHOO.COM and will appear to be from UPS.  They may have fallen into the customer's spam or junk email, depending on email settings.  If the labels still aren't there, we can put one into the mail or fax it, whatever is easiest for the customer.

Best regards,

****

TeamExpress.com Customer Service        


4/14/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I placed two orders with Team Express recently. O:ne on March 7 and the other on March 10. All items showed as in stock and that they would ship within 3-4 days after the purchase. As of today, I still have yet to receive any of the items that I have ordered. I have sent two emails to the company requesting the status of both orders (OR# ******** and OR# ********) however, I have not received a reply from the company in regards to either email. According to their website, it takes up to 72 hours to receive a response and I sent both emails last week without a response either time. Today, I tried to call all available numbers I had for the company to find out the status of my order. Finally, on my 4th attempt the phone finally rang and rang for 10 minutes. An automated message came on stating that there were 50 other callers ahead of me, so I hung up. I have a 4 month old here at home and do not have the time to sit on hold all day waiting for them to take care of my orders. This level of service is completely unacceptable. My son is really in need of the items I ordered, and I want to know when I will be receiving them. Hopefully it will be before his games actually start. Some of the products I purchased were on sale for quite a deal. I will be quite upset if their lack of service has caused me to lose out on products that were available at the time I placed my order.

Desired Settlement: I want the company to update me on my orders AND I want them to provide a discount on my orders for the huge inconvenience they are causing. I will never buy from them again after this experience, which is sad because I typically do most of my baseball shopping through them.

Business Response: We sincerely apologize for the delay and inconvenience you experienced with your orders.  At this time it appears that all that is left outstanding is 2 jackets from Majestic and a pair of Reebok cleats.  All other items show to have shipped out already.   If you would prefer to substitute or cancel the order please let us know.  We do not bill for the items until they are shipped from our warehouse.  If you have any additional questions please let us know.

Best Regards,

****

TeamExpress.com
Customer Service

4/14/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered a pair of baseball cleats for my son on feb 25 for the amount of 59 dollars. Since that time, I have not received the cleats or any information from team express as to where they are, if they have them, nothing. I have tried to contact this place numerous times through phone and email leaving voice messages and emails with no response. U can't call the customer service number cause it says there is 60 customers on hold in front of you when you call. I don't have time to sit on hold for hours. I just find this kind of stuff unacceptable for a business. At this point I have requested a refund twice through email and can not get a response. This is a terrible company who has no customer service at all.

Desired Settlement: Either want the cleats or a refund

Business Response: We sincerely apologize for the delay and inconvenience you experienced with your order.   We just received word last week from Reebok that they will not be able to fulfill the order and your order has been canceled.  Your account has been refunded.  If you have any additional questions please let us know.

Best Regards,

****

TeamExpress.com
Customer Service        

4/13/2015 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: items ordered on March 19, 2015 have net yet been received, also a cancelation on one of the products they did not even have on hand was cancelled and personal banking account was not credited. This is the second time I have had issues with this company about not receiving the merchandise I have ordered.

Desired Settlement: i would like the merchandise that has been paid for delivered. I would also like a refund to my account for the item that was cancelled due to the fact they didn't even have it on hand.

Business Response: We sincerely apologize for the delay and inconvenience you experienced with this order, due to our system conversion.  The Russell tee and Brett warm up cords were shipped NDA via UPS tracking # ****************** on 4.9.15.  A refund won't be issued for the Easton bat since we did not charge the card.  An authorization hold was placed on the card but dropped off.  If the hold is still visible on Mr. *******'s account please let us know.

Best Regards,

*******
TeamExpress.com Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** *******

4/13/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I ordered 2 different bats back in February and returned both bats. I have yet to see a refund on the UNUSED, UNOPENED bats. You have a 100% refund policy on the bats. I have tried for over a month to call only to get a fast busy signal or put on hold with 50+ people in front of me. I have also sent numerous emails. I returned both bats within a day of receiving, and no refund has been issued.

Desired Settlement: I want my refund to the credit card my orders were put on.

Business Response: We sincerely apologize for the delay and inconvenience you experienced, due to our system conversion.  At this time the refunds have been issued.  They may take 3-5 days to be visible on the customer's account.  If you have any additional questions please let us know.

Best Regards,

*******
TeamExpress.com Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** ******

4/13/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered 2 pair of softball cleats and a softball bracelet on 3/5/15 from team express. The order total was $113.85. I received the bracelet that was $3.95. I have not received the 2 pair of cleats that were $54.95 each for a total of $109.90. My debit card has been charged $113.85. I have sent several emails and tried to call. I receive an automated email response with a phone number. When I try to call it rings and rings, cuts me off, or says all circuits are busy.

Desired Settlement: I want my debit card to be credited $109.90 for the 2 pair of women's softball cleats I have not received. I tried to change my address on this site. It should be the city as Princeton,WV

Consumer Response: I did receive an email confirmation from team express this morning saying one pair of softball shoes totaling $54.95 has been shipped. I responded to them and said I had accidentally ordered two pair and was charged. I asked that they credit me $54.95 for the other pair that I do not want and has not shipped. Thank you for your help with this matter. I will send an email when the shoes arrive and if they respond to my message about the second pair of shoes.

Business Response: We sincerely apologize for the delays and inconvenience you experienced, due to our system conversion.  Our systems are currently being inundated with more calls, emails and requests than we can handle.  We are rapidly expanding all systems to return to our normal service standards.  At this time one pair of shoes was shipped, the other was cancelled due to availability.  A refund for the amount of $54.95 has been issued back to the Amazon account on file.  If you do not see this refund within 3-5 business days please let us know.

Best Regards,

*******
TeamExpress.com Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** ********

4/13/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I placed an order February 27th. I never saw a charge on my card until March 18th....they finally sent my order of two buckets of ***** The amount of merchandise was marked as 2 on the receipts, my card was charged for two, but I only received one. I have spent to last 2 and an half weeks trying to contact this business by phone, email, facebook, and I can not get through to anyone. I am so mad right now! Please tell me you can help me get my money

Desired Settlement: I would like for action to be taken against this company. No one should have service like this! It is wrong! I want my money refunded.

Business Response: We sincerely apologize for the delay and inconvenience you experienced with your order.   The weight of 1 bucket with 30 baseballs weighs 14 lbs.  The UPS website indicates that the weight shipped to this customer was 28 lbs, the weight of 2 buckets with 30 baseballs in each bucket, which is what the customer ordered and what we indicate was shipped out.  If the package showed any indication of tampering or was missing items once delivered, please call us at 800.******** and we can place a claim with UPS.  They will investigate the claim and upon completion of their investigation, we can refund the customer.

Best regards,

****
Teamexpress.com Customer Service 

Consumer Response: Complaint: ********

I am rejecting this response because:  I have contacted this number several times as I did today only to get disconnected and never even to get to talk to someone.  If by chance I do get through I only get a recording and then the phone line rings endlessly after I make all my selections.  I was only delivered one bucket of balls so I suggest that Team Express go ahead and contact UPS. 

Regards,

****** ********

Business Response: We sincerely apologize for the delay and inconvenience you experienced due to our recent system conversion.  We appreciate your patience and understanding as we work to return to our normal shipping and service standards. 

I am having our warehouse ship out a 2nd bucket with the 30 baseballs today.  You should receive tracking information later today once the item ships.

We appreciate your patience and understanding as we work to return to our normal customer service and shipping standards.  Please let us know if you have any additional questions.

Best Regards,


****

TeamExpress.com
Customer Service

4/13/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I coach a High School baseball team. This is my first year coaching and I needed to order a lot of equipment. I placed Order # ******** in the ammount of 1096.01. on the 11th of February. I received several of the items within a week. I am still waiting on the remainder of that order. I am missing a catchers helmet, catchers bag, 2 gloves, and a baseball bat. I was promised all items would be in stock and shipped out within three days of the 17th of February. I have called the company several times and sent many emails. I reached one of the managers a Mr. ***** *****. He was very rude and vague about every question I asked. He had no answers for me only excuses. He sent told me on 3-11-2015 that he would get back to me by the end of the day. I finally got a hold of him today and he said he would get back to me within the hour and that was five hours ago. I have emails from him from a week ago that states he would get information for me, and nothing has happened. I have a second order with them that was placed two weeks ago (order ********) and I have received no information regarding either orders.

Desired Settlement: I still need some of the equipment. I have already replaced some of the order, but I need to know what is going on with my order. Where are the items? When will they be shipped? I need my equipment!

Business Response: We sincerely apologize for the delay and inconvenience you experienced with your order.  In regard to our order *********** (********), there are still 5 items on back order - the Easton bat, the Mizuno catcher's helmet, the Mizuno catcher's bag, a Rawlings glove and a Mizuno glove.  Please let us know if you would like to cancel or substitute those items, otherwise, we can ship them on receipt. 

For your order ***********, placed on 3/2/15, those items are in stock and the order is in process and should ship out this coming week.  If you have any additional questions please let us know.

Again, we're very sorry for the delays on these orders.

Best Regards,

****

TeamExpress.com
Customer Service

Consumer Response: Complaint: ********

I am rejecting this response because: I was already told once that items were to be in stock on a particular date and they were never sent.  I was sent this email on 2/13/15 stating that all items would be in on 2/17/2015, but it is 4/1/2015 and I am still missing items off this order. This company is lying about items being in stock just to try and cover their butts. I am now halfway through my season and my teams still don't have all the equipment they need. This is ridiculous. I want to cancel all items on all orders. 

Here you go . ************************************   
BB14S200 30              1 EASTON S200 ADULT BBCOR BAT -3 14F 30 27     
EBS514TN SCA             1 LVS 5 Ton Team Bag 14F SCARLET               
380191 RED               1 MIZUNO SAMURAI CATCHERS HELMET G4 12H RED    
360179 SCA               1 MIZUNO SAMURAI CTCHRS WHEEL BAG 14F SCARLET  
DOL1 DZ                  5 DIAMOND HIGH SCHOOL PRACTICE BASEBALL RCS120S R              
1 RAWLINGS RCS Glv Sca 12IN THROWS RIGHT  311458 R                
1 MIZUNO WORLD WIN FBM 12.5IN 14F THROWS RIGHT    
***** ( ALL OF THESE ITEMS I HAVE COMING IN 2/17 AND ON AVERAGE IT TAKES A COUPLE OF DAYS TO GET THESE ITEMS CHECKED IN AND READY TO SHIP OUT. )*****        
 From: ******** *****
Sent: Friday, February 13, 2015 8:07 AM
To: **** ****
Subject: Tracking 2015 Sasakwa baseball equipment quote If you have any tracking information for my  order I would appreciate it. 
Regards,

******** *****

Business Response:

We apologize for the delays and inconvenience.  Per the customers request order ******** has been cancelled.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******** *****

4/13/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: On 3/1/15, I placed an order online with Baseball Express (a subsidiary of Team Express) for a baseball bat (Item ******* - ******). In the process of placing the order, the message was provided that the company is currently upgrading their order processing system and shipments may be delayed 3-4 business days from the date of order. I was informed that I would receive a tracking number when the item shipped. On 3/6/15, I had not received the tracking information, so I contacted Customer Service to obtain the status of my order. There were 56 callers ahead of me and after waiting for one hour and twenty minutes, the representative blamed the delay on their system upgrading. He estimated the item would ship the following week and to rectify the situation, he offered free next day shipping. I was obliged with the outcome at this point. On 3/13/15, I still had not received the item, so I contacted Customer Service once more. After waiting on the phone for an hour and ten minutes, a representative informed me that the item was in stock and would ship the following week. They, too, offered free next day shipping and I reminded them that courtesy had already been provided. On 3/20, still no bat. Called Customer Service again and waited for an hour. Same story, representative told me the item would ship the following week. I asked to cancel the order and was informed they could not do that. On 3/27, I contact Customer Service, waited yet another hour, and this representative informed me that the item was now on backorder. I requested to speak with his supervisor since I was previously told the item was in stock and was sent to voicemail. I left a message and no one has returned my call.

Desired Settlement: At this point, I just want my son's bat before baseball season ends. Due to all the inconveniences, I request the company provide this bat to me free of charge.

Business Response: We sincerely apologize for the delays and inconvenience you experienced due to our system conversion.  At this time the order has been cancelled.  The bat has been on backorder and therefore we are unable to ship it.  You were not charged for the order, but may have seen an authorization hold on your account at the time the order was placed.  If for any reason the hold is showing please let us know so we may have it removed. 

Best Regards,

*******
TeamExpress.com Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******** *******

4/13/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: On the morning of March 1st, 2015 I placed an order for $248.70 for bat bags, bracelets, bat, t-shirt, sliding guards, and shorts. About 3 weeks later I received everything but the most urgent and expensive items - the 9 bat bags $178.92 of the $248.70. I have sent emails which just receive an automated response and their phone lines are busy or never answered. At this point in time I would prefer softball.com to credit my card back and cancel the remainder of the order. This is particularly dismaying because I have spent over $2,000 with them in the past year and never once I have had this experience. As the president of a Travel Select softball organization, I am ready to take all of our business elsewhere.

Desired Settlement: At this point in time I would prefer softball.com to credit my card back and cancel the remainder of the order. They have betrayed my trust and I prefer not to do business with them ever again.

Business Response: We apologize for the delay and inconvenience you experienced due to our system conversion.  At this time the order has shipped complete.  If you would prefer to return the order, please visit the returns portion of our website to create a return label.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I will look into your return policy.

Regards,

*** *****

4/11/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered some products for baseball season on 3/14. Their website said orders would be delayed 3-4 DAYS. My order status is still "in warehouse" upon research I see that they are failing to ship items to many other customers as well. I have emailed multiple times asking for an update so I can decide if I want to cancel my order. I have never received a response. I have been disconnected form their phone line multiple times without ever being able to speak to a human regarding my order. Today I was on hold for 91 minutes and was then disconnected! Never getting to speak to an agent to cancel my order. I have never had a company treat customers this way. The scary part is that they are still taking orders from their website, telling prospective customers it will only be a 3-4 day delay. My order number is ********.

Desired Settlement: I want this order cancelled NOW and any charges made to my credit card refunded.

Business Response: We sincerely apologize for the delay and inconvenience you experienced due to our system conversion.  At this time the remaining item the Accubat has been cancelled.  All other items were shipped prior to the cancellation request.  We will provide a shipping label at no cost and expedite the return once the product has been returned to our facility.  The email listed on this complaint is where the UPS generated email will be sent.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is extremely poor, but I am glad someone finally addressed my order. I will just keep the items you have already shipped as I cannot imagine how tough it will be to communicate with you should the return have problems. I do find it interesting that the items were shipped only after I made my complaint with the BBB. Our season has already started and my husband really could have used the accubat a long time ago. It would have been nice to know it was not available when we placed the order so we could have purchased it elsewhere. I have never seen a situation like this before and I will not use your business ever again.

Regards,

***** *****

4/11/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: Placed order online on 3/8. Payment was processed on 3/9. I still have not received my order. I went online on 3/16, and saw that the status was "Warehouse". I contacted Customer Service via email on 3/16, but have not gotten a response. I have tried calling multiple numbers, but none are answered. Payment is not supposed to be processed until the item ships. This does not appear to be the case here, and I am still without product.

Desired Settlement: I expect an email or phone call with the expected delivery date within 24-hours, and for the product to be delivered within 5 days since the item has already been paid for. If I don't receive the information or the product, I will report this seller to Amazon Payment Services and my bank for an unauthorized transaction.

Business Response: We sincerely apologize for the delay and inconvenience you experienced with your order.  Your order shipped out yesterday via UPS tracking number  ******************.  The package should be delivered on Tuesday, March 31.  If you have any additional questions please let us know.  Again, we're very sorry for the delay in getting your order shipped to you.

Best Regards,


****
Teamexpress.com Customer Service

4/11/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I coach a baseball team in Springboro Ohio, I contacted Team Express about purchasing some baseball gear. They created a form the parents can individually order merchandise from and they use their credit card so it's not a mass order. We had parents order gear and non of it has shown up and it's been almost a month and we haven't heard anything from Team Express they charged everyone's credit card but no one has received their products. We try to call the indivdual that we ordered from but they don't answer any phone numbers available.

Desired Settlement: At this point I would like all the credit cards to be refunded if they're not going to send the products, the season starts in a week.

Business Response: I apologize for the delay in getting your order out to you.   The Easton bat pack is no longer available from the manufacturer and I've requested our accounting department refund that to you.  You should see that refund within the next couple of business days.  The remainder of your order shipped out on 3/26/15 via UPS tracking number ******************.

Again, we are very sorry for the delay in getting this order to you.

Best regards,

****
Teamexpress.com Customer Service

4/10/2015 Guarantee/Warranty Issues | Read Complaint Details
X

Additional Notes

Complaint: I purchased items on a VISA gift card in January 2014. Order number *************. I returned the merchandise within the time frame. They told me I could not have a refund unless it went back on the gift card. However, I told them I threw the gift card away. They told me they would hold the money on my account and I just had to call to place and order and use the money. I have tried for over a year to use the money and they give me the run around every phone call and tell me they will have to get back to me and never do. I have been waiting over a year now for a refund of $21. 94, no one will respond to me or follow up. I am tired of waiting for my money back. I was willing to place and order and get something instead of a cash refund however they would not do this either.

Desired Settlement: I would just like to receive the $21.94.

Business Response: A check was mailed today in the amount of $21.94 and was addressed to the customer and address listed on this complaint.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, if the check is not received I will reopen this complaint.

Regards,

****** ******

4/10/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I ordered 3 items on March 9th. 2 of the items I received right away. The 3rd item said in processing. It now says "in warehouse". I have emailed several times. I have attempted to call many times. I have left a message on the answering service. They have not responded to ANY of my means of communication. If my item is in the warehouse, then why has it not shipped?

Desired Settlement: I would like my item sent to me immediately!

Business Response: We sincerely apologize for the delay and inconvenience you experienced due to our system conversion.  At this time the order has been shipped complete via UPS tracking # ******************.  If you have any additional questions please let us know.

Best Regards,

*******
TeamExpress.com Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

However, perhaps they could've made more of an effort to keep customer's informed.  As they were still updating their facebook account, they could've been responding to emails.  Also, be more truthful about the delay.  Instead of saying a couple days, perhaps they could say they're having issues and NO estimated time of delivery.

Regards,
**** *******

4/10/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: Placed an order on 12/8/2014 and received a badly damaged box that was missing some of the contents we ordered. The packing list said one item was backordered and due to ship on 3/5/14. as of today we still have not received the product. I have emailed and called every number they have available but no one answers and no one responds to the emails. Customer service is lacking and I plan on taking my business elsewhere. As a school Athletic Director, we make bulk orders for our baseball and softball programs from Team Express. After this experience we will never use them again.

Desired Settlement: As an superstore of merchandise their number 1 goal should be customer service and support. I have yet to receive either. I would like a formal apology from the company directed to our softball team, as they are having to scramble to get the products we need before the season starts. I would also like for them to call me at 815-******** and explain their reasoning for not providing customer service. On top of that, I would like them to finish the job they are paid for and deliver the back ordered items that were ordered in December of last year.

Business Response: We sincerely apologize for the delay and inconvenience you experienced with your order.  We are undergoing a computer software conversion and it's put us behind in shipping and our phones have been quite busy.  Simply put, we are extremely busy.  It appears that the last items from your order shipped out on 3/18/15 and have been delivered.  If you are still missing any items from your order, particularly if due to shipping damage, please contact us at any of our 800 numbers and a sales rep will be happy to help you with that.    

Best regards,

****
Customer Service

4/10/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I placed an order with Baseball/Team Express on 3/1/15 and have NOT received my merchandise. On 3/20/15 I called all three phone numbers I could find to find out where my items were. The phone numbers called were: -866-********, 210.******** and ORDER BY PHONE 1.800.********. After waiting on hold for 45 minutes and going from the 50th caller in line to the first caller in line then backwards to the 60th caller in line I hung up. 2 lines kept me on hold for as long as I would be there and one just rang with a fast busy tone. I then sent an email on 3/20/15 to find out where my items were and have NOT heard back from Baseball/Team Express. I have an email trail to show receipt of purchase/confirmation of order received, as well as, the automated response of receipt of my email on 3.20.15. I would like a refund immediately.

Business Response: We sincerely apologize for the delay and inconvenience you experienced with your order.   Per your request, we have canceled your order and you have not been charged.  If you have any additional questions please let us know.


Best Regards,

****

4/10/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Baseball Express, a Team Express company, has been dishonorable and a completely unethical company to deal with. I ordered a Majestic convertible umpire jacket on February 25, 2015, was billed for this item on my credit card immediately and have yet to receive any item in the mail. This product was scheduled to be delivered within 5-7 business days, 14 days at the most and it has now been over 4 weeks. I have called at least 10 times, only to get a busy signal or automated answering that doesnt go anywhere. I have emailed 5 times, only to receive automatically generated emails that say: We have received your inquiry and are assigning it to a representative. You can expect to receive a response from us very shortly.I find it suspicious in their response email that the zip code has nothing to do with San Antonio where they are supposedly based. The performance and contact info for this company is crooked and Im tired of their dubious behavior. Some of my umpire colleagues have also experienced the same conduct with lack of product delivery and customer service. I want my money back or the product Ive been billed for. At this point, the baseball season will almost be over by the time I (might) receive anything.

Desired Settlement: Total Merchandise: $27.88Total Shipping: $9.95Total Tax: $0.00Order/Credit Card Total: $37.83

Business Response: We sincerely apologize for the delay and inconvenience you experienced with your order.   Per your request, we have canceled your order since the item is not in stock and you have not been charged.  If you have any additional questions please let us know.

Best Regards,

Lynn

Teamexpress.com Customer Service


4/10/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I order a pair of cleats that were shown on the website to be in stock and available for 2nd day shipping. I placed my order with the 2nd day shipping option for a total of $82.82. Team Express promptly charged my debit card for the full amount and sent an email with an order number. After 4 days I emails customer service but got no response. The next day I called the customer service number which only rang & rang & rang with no answer. I tried calling several times that day and the next morning. I have used their website order status feature but it still shows no tracking number or that the product has shipped. It has been 10 days without any response or delivery from Team Express.

Desired Settlement: I would like the delivery of the product that I have been charged for or at the very least a refund of the money already collected prior to shipping.

Business Response: We sincerely apologize for the delay and inconvenience you experienced with your order.   Per your request, we have canceled your order and you have not been charged.  If you have any additional questions please let us know.

Best Regards,
****
Customer Service

4/10/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I placed an order (Order # ********) on March 5th 2015 and have not received the order. When I check the website for the order status it just reads "Processing order". I have made several attempts to contact the company via e-mail and phone messages. I have not received a response to any of my inquiry's. I am assuming that this company is just another internet SCAM and I want my order to either ship or issue me a full refund immediately.

Desired Settlement: I want my order to either ship or issue me a full refund immediately.

Business Response: We sincerely apologize for the delay and inconvenience you experienced with your order.   Per your request, we have canceled your order and you have not been charged.  If you have any additional questions please let us know.

Best Regards,

****



4/9/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: My order was cancelled on the day it was to arrive but I was told it would be backordered. This is the third time that Team Express has waited until the date of arrival to tell me they were backordering. This time, I told them that I expected my order and that they were not filling the order because they had priced the softball glove too low and now they were trying to back out. They completely ignored my communication when I mentioned the BBB. They will now not respond to any emails from me. They had this glove priced lower by $30 than any other supplier. I think this is why they cancelled on me. This is a pure example of a large business taking liberties and not being responsible for their actions. They always say that they will give a 10% discount on next order because of the inconvenience. They offer this discount on their web site practically all the time to everyone!!

Desired Settlement: I actually want the Mizuno glove I ordered for my granddaughter. Of course, She needed it about 5 wks ago and Team Express had promised it for February the first time. I would want a store credit for the amount if they will not fill my order. I ordered in good faith and they should have to provide the product at the price they quoted.

Business Response: This glove was never cancelled on Mr. *********'s order.  It was simply backordered from the manufacturer.  It has now shipped, since the inventory arrived, via UPS tracking #******************.  We haven't been able to keep up with the volume of calls, emails and requests.  His requests/emails were not ignored once he filed a claim or mentioned the BBB. 

Best Regards,

*******
TeamExpress.com

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*** *********

4/9/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I placed an order for a Demarini Paradox Helmet and some other items in early March. I received the other items however the helmet just shows in processing. It is impossible to phone or email this company. The lack of customer service and transparency regarding my order is appalling. They could keep my order in processing and then ship it in August after our season ends with zero communication with the customer. Unfortunately, we had all of the parents on our team order this helmet and they are having the same problem.

Desired Settlement: Please cancel my order! Also, answer phones and emails in a timely manner.

Business Response: We sincerely apologize for the delay and inconvenience due to our system conversion.  Per your request the order was cancelled on 4.2.15.  If you have any additional questions please let us know.

Best Regards,

*******
TeamExpress.com Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** ******

4/9/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I placed an order on 2/20/15 and was informed that the items ordered were on backorder and would be in stock on 3/9/15. I still have not received these items and it is 4/2/15. I looked up the order online and it shows 'in process' with no shipment tracking information or estimated arrival date. I have called the customer service number multiple times and been on hold for anywhere from 20 - 35 minutes before getting an automatic recording telling me there are between 13-31 people in line before me. At that time, the ringing stopped. I sent in two emails to the customer service email address and received automated messages back, but nobody has contacted me directly. It appears that the website may be a hoax that collects money with no intention of shipping products.

Desired Settlement: Either deliver the items or refund the purchase amount.

Business Response: We sincerely apologize for the delay and inconvenience due to our system conversion and backorder.  At this time the order has been shipped complete via UPS tracking # ******************.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** ********

4/9/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered a softball glove on 02/24/2015. As of 04/01/2015, I have not received the glove. 3 e-mail inquiries resulted in a standard reply stating that my question would be turned over to a representative; and they would contact me in 24-72 hours. No contact was made. The contact phone number leaves you on hold waiting for a representative, which doesn't answer.

Desired Settlement: Put up an F rating for this business

Business Response:

We sincerely apologize for the delays and inconvenience you experienced due to our system conversion.  At this time your order has been cancelled per your request on 4.2.15.  A refund has been made to your Amazon account for the full amount of the order.  If you have any additional questions please let us know.

Best Regards,

*******
TeamExpress.com Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** *********

4/9/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I have ordered from Softball.com for years and have always had great luck. Since the beginning of February it's gone to crap. I have orders over a month old and no one will email me back or answer the phone. I finally called the number listed and hit 3 to place a team order and actually spoke to someone for about a minute before I was asked to hold on and now 45 mins later I am still on hold and 15 people ahead of me. Someone needs to tend to the customer service issues they have. No response only pisses everyone else off more than just talking with them. If I could reach them I would cancel my remaining orders and place elsewhere.

Desired Settlement: Cancel all orders and get credit for it if they already are paid.

Consumer Response:

I was able to get some resolution yesterday.

 


Regards,

******* ******

4/9/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I placed an order at BaseballExpress.com on 3/6/15 and received a confirmation from TeamExpress.com. Order Number: ******** Date Placed: 03/06/2015. After almost two weeks of not having received the item that I ordered, I looked online and became concerned that there may be an issue. When I went to try to find out my order status, I noticed that the item that I ordered off of the Baseball Express website was showing in my cart and no orders were showing as having been placed in the history. I saw on my credit card account that I had already been billed so I know the order went through. I did recall that when I went to order, there was a message that states they are going through a system upgrade and it may take an additional 4 days to process. This made me wonder if there was a system glitch with the system upgrade so I sent them an email on 3/19/15 to ask them about it and make them aware. The email response said they would response "very shortly" and assigned a ticket number ******************. I followed up on 3/21/15 to try to escalate as our baseball season was already underway. I received the same standard response with a new ticket number ******************. In trying to see if phone contact would be better, it doesn't appear that is a good way to reach them either. I will follow up with my credit card company to dispute the charge as I do not want to pay for a product that it doesn't appear I'll receive. I was billed on 3/7 for $41.90 through Amazon Payments (a method on their website to pay). Trans date 3/7 and Post date 3/8.

Desired Settlement: I would like for Baseball Express/Team Express to cancel the order if they have even processed it and credit my credit card. Thanks.

Business Response: We sincerely apologize for the delay and inconvenience you experienced with your order.   Per your request, we have canceled your order and you have not been charged.  If you have any additional questions please let us know.

Again, we're very sorry about the delay in shipping your order.

Best Regards,

****
Teamexpress.com Customer Service



Consumer Response: Complaint: ********

I am rejecting this response because: My account was charged and want a credit for it.

Regards,

***** *******

Business Response: At this time our records show the refund has been issued.  If it still not showing with the customers bank please notify us right away.

Best Regards,

*******
TeamExpress.com Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** *******

4/9/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I have not received either of my orders. One was placed on March 6 and the other on March 20th. Order totals over $180. Phone assistance has been unacceptable ( message "non working number). I have also emailed customer service without reaponse. All of the items are time sensitive so I either need my items or need a full refund immediately so maybe I can reorder the items before the season starts next week. My hard earned money is valuable to me and I cant place another order before I get a refund.

Desired Settlement: If I can get the items by the end of this week that would work otherwise I need a full refund immediately so I can make other arrangements

Business Response: We sincerely apologize for the delay and inconvenience.  At this time both orders have been cancelled per Mr. *******'s request with the exception of the Demarini youth batting gloves shipped via UPS tracking # ******************.  If you have any additional questions please let me know.

Best Regards,

*******
TeamExpress.com Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me pending refund of all monies involved with purchases (excluding the one shipped item). 

Regards,

*** *******

4/9/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: On 3/8/15 I placed an order for a baseball bat. It did not state that the bat was on backorder. It did state that delivery was in 2 day. I waited till the end of the week and still no bat. I have not received any status reports as to when I will receive my bat. It has been terribly hard to contact Baseball Express via phone. Over 3 days of getting a busy, finally on March 18th, my wife and I both were able to get through on 2 separate phones. We were both caller #60. We remained on hold to speak with a rep for over an hour. Finally, she spoke with a rep, whom I cannot recall his name. He was very rude. I spoke with ***** and *****. ***** told me the bat was not available but was on back order. I asked the question When was I going to be told. He blindly transferred me to ***** in team sales because I inquired about some catchers bags. I was not done talking with him about the bat. I was never informed that this bat was on backorder. If I had known it was, I would have never ordered it. Baseball season has started for us. I needed the bat right away. At no time has anyone asked if I would accept a substitute. A transaction for payment was withdrawn from the bank account but I have no bat. I am very dissatisfied with their service and inconvenience.

Desired Settlement: I would like a refund.

Business Response: We sincerely apologize for the delay and inconvenience you experienced with your order.   Per your request, we have canceled your order and you have not been charged.  If you have any additional questions please let us know.

Best Regards,
****


4/9/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered 5 pairs of baseball/softball pants on March 4, 2015. I have only received one pair of pants. I have attempted multiple times to call the company, left messages, and even sent 2 emails. I can never get a hold of someone to talk to when I call nor have I received a response via email or phone call.

Desired Settlement: I would like to be refunded the amount of money for the remaining 4 pairs of pants I have not received. I no longer need the merchandise as I had to purchase elsewhere to meet time constraints for my children's ball teams. Please credit my debit card used at the time of purchase with the correct amount of money.

Business Response: We sincerely apologize for the delay and inconvenience you experienced with your order.   Per your request, we have canceled your order and your account has been refunded.  If you have any additional questions please let us know.



Best Regards,

****




4/9/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I placed an order through the Team Express website. I chose the 10 day delivery for my item and expected it to arrive on time. It stated that tracking information would be sent via email once the item ships. The item is in stock and has failed to ship in over 10 days. Status still shows it is "In Processing". I have written several emails and have not received one response outside of the automated message. I have called numerous of times but cannot get anyone to answer. I have waited on the phone for over 2 hours because i was behind 64 people. I waited my turn and when I was able to speak with a representative, he stopped me mid sentence and said he had to transfer me to another department. As soon as he said it, he transfered me. I was furious when I was transfered and was advised that I was no the 52 person in line to speak with customer service. I just wanted to cancel my order but am not able to since their customer service doesnt see to exsist. This compnay is a complete joke!!!

Desired Settlement: I either want my order delivered or canceled. I want this to be settled so I do not have to deal with a company that does not deserve to be a company!!!

Business Response: We sincerely apologize for the delay and inconvenience you experienced with your order.  Per your phone request of earlier today, we have canceled the order as you asked us to do.  We don't charge for items till they ship, so your account has not been charged.

Again, we are very sorry for the problems with your order.

Respectfully,

****

4/9/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: ordered a product from them 3-8-15. I cannot contact the business. The payment was processed, but they wont answer the phone or emails. The phone rings constantly or has a busy signal. I want to find out the status of my purchase but they are not able to be contacted. Scam. They took my money and haven't heard a thing from them.

Desired Settlement: I want to hear from them and see if i get my product or a refund so i can go elsewhere and purchase it.

Business Response: We sincerely apologize for the delay and inconvenience you experienced with your order.   Your order was placed on 3/18/15 and your credit card was authorized at that time for the amount of purchase.  Since the glove was on back order at the time of the order, you were never charged for the glove.  The item is still on back order and won't be in till sometime in April.  Per your request, I've canceled the back order and your funds should be available in your account since we never charged you. 

Again, we're very sorry for the extended back order date on the glove you ordered.

Respectfully,

****

4/8/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: Ordered Baseball backpack in early Feb. Was told feb 9th that it would be backordered 6 weeks and expected delivery was march 21st. Today March 29th still no backpack. No answer to repeated phone calls to customer service and no response from email contacts to the company. Do I need to shop for another backpack. Will payment be refunded?? Will it ever be delivered. Website claims computer issues??

Desired Settlement: Communication from Baseball Express about what is happening----a refund-----delivery of the product??

Business Response: We sincerely apologize for the delay and inconvenience you experienced with your order.  At this time we still have not received the shipment from Easton to fulfill your order.  If you would prefer to substitute or cancel the order please let us know.  If you have any additional questions please let us know.

Best Regards,

****

TeamExpress.com
Customer Service

Consumer Response: Complaint: ********

I am rejecting this response because: I wish to cancel the order and refund the charge to the credit card. There is no way of knowing how long this is going to take and I need the equipment for the upcoming season. Please cancel the order

Regards,

******* ******

Business Response:

At this time the order has been cancelled.  We do not charge credit cards up front, only when the product is shipped.  You were not charged for the item that didn't ship.  If you were for any reason please let us know. 

Best Regards,

*******
TeamExpress.com Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* ******

4/8/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I made a purchase online on 03/12/2015 for a Fastpitch glove for my child from the website www.softball.com. I received an email confirmation verifying my purchase. In that email it said that the company was updating its order processing system and shipping would be delayed 3-4 business days. Also, it said that their phone lines were functioning at full capacity, but customers were experiencing long wait times. I called on 03/26/2015 after no responses to my emails I sent them. The 800-******** and 866-******** would not even ring when called. I searched the website and found a local number 210-348-7000, and thought I was going to have some luck. I called it on 03/26/2015 at 11:00am and I waited until 11:50am when my call was terminated. The message first said i was the 39th caller waiting(it would update you to the wait number every few minutes). I got down to be the 14th caller and the next time I was informed I had went back to the 30th caller waiting. From the 30th I waited down until the 4th caller and then the phone rang one time and then terminated my call. I sent them emails on 03/23/2015, 03/24/2015, and finally again on 03/30/2015. In the 03/30/2015 I requested they cancel my order, since no one had contacted me like the emails said they would. My order number the company gave me in my order confirmation was ********. They gave me an reference number ****************** in a generic email they send you when you send them one. In that email it says you can expect a response very shortly from a customer representative. None the less, I have no way to cancel the order, and no one has contacted me back by email or phone. I am worried that I am being scammed also.

Desired Settlement: I just want my order cancelled. I was ok with the 3-4 day delay of shipping, but it is 03/31/2015 and the order I placed has not even been shipped. I have contacted my credit card company and the order has not been processed with them yet. I just dont want to get a glove in the mail after season is over, and them charge me for it. This is very unacceptable business practices.

Business Response: We sincerely apologize for the delay and inconvenience.  At this time we have been informed the glove is not available from Akadema.  Per your request the order has been cancelled.  You were not billed for the item, but may have seen an authorization hold for several days after the order was placed.  If you have any additional questions please let us know.

Best Regards,

Mallory
TeamExpress.com Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** ******

4/8/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: On February 14, I placed an order in Team Express and still on this date I have not received a shipping confirmation or tracking number. I have bought with them before, and everything was very efficient. Just recently, there is no answer from their customer service department or there is a busy tone on the phone. When able to go through, the recording indicates that I have more than 50 callers ahead of me. I waited more than an hour and talked to a representative. She (Roxanne) promised to email me with news from my order, and never happened. I also, emailed them and an automated email replied that I was to be contacted in 48 hours. It never happened. I just want to cancel this order, and get my money back!!

Desired Settlement: Cancellation of order and full refund to my credit card

Consumer Response: On February 14, I placed an order in Team Express and still on this date I have not received a shipping confirmation or tracking number. I have bought with them before, and everything was very efficient. Just recently, there is no answer from their customer service department or there is a busy tone on the phone. When able to go through, the recording indicates that I have more than 50 callers ahead of me. I waited more than an hour and talked to a representative. She (*******) promised to email me with news from my order, and never happened. I also, emailed them and an automated email replied that I was to be contacted in 48 hours. It never happened. I just want to cancel this order, and get my money back!!

Regards,

******* ********

Business Response: We sincerely apologize for the delay and inconvenience you experienced due to our recent system conversion.  We appreciate your patience and understanding as we work to return to our normal shipping and service standards. 

Your package was returned to the manufacturer and we didn't know.  I contacted them and received a credit memo from them today and have instructed our accounting department to refund your money back to your original pay method.  You should see that refund within the next couple of business days. 

We appreciate your patience and understanding as we work to return to our normal customer service and shipping standards.  Please let us know if you have any additional questions.

Best Regards,

****
TeamExpress.com Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

Mayleen Gratacos

4/6/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I ordered 14 pairs of Majestic Premier panel pants for my baseball team on Feb15 2015. When I ordered the pants not once did it say they were on back order. I got one shipment a couple of days later that was suppose to have 7 pairs of the pants I ordered but only had 6 pairs in it so i tried to call for a week before i finally got a hold of someone. They were suppose to issue a refund for that pair of pants but I havent gotten it to this date 3/10/2015. I waited a couple of days and called them back and waited 2 hours to speak with someone about the pants that were on back order. That person kept blaming every thing on a system upgrade they done so I cancelled the pants that were on back order and returned all the pants I got back to them via UPS (tracking number ******************) which they received on 3/5/15 and signed for by **** . I have tried to contact the company about my refund but the phones arent working and the email are automated once again blaming everything on a system up grade they have been doing for over 3 weeks now. All together they owe me a refund of $175.55 that I cant seem to get from them. It should not take this long for a refund.

Desired Settlement: I just want my money ($21.21) refunded for the pair of pants they left off the order but charged me for and refund my money ($154.34) for the pants I returned to them for my money back since the rest of my teams pants were on back order and would not be here in time for our first game.

Business Response: We sincerely apologize for the delay and inconvenience you experienced with your order, due to our recent system conversion.  At this time we have issued a credit back to your card in the amount of $21.20 for the pants not received on order ********.  We are working as quickly as possible to locate the pants Mr. ***** returned for the full refund.  This should be resolved within the next week.  Again, we apologize for the delays and are working to get everything caught up immediately for our customers.  Please let us know if you have any additional questions.

Best Regards,

*******
TeamExpress.com Customer Service

Consumer Response: Complaint: ********

I am rejecting this response because: As off this moment the $21.20 has not been credit back to my account and i just called saturday and was told i would have a full refund by this week and its now Wednesday at noon and still no refund. You have have the pants i Sent back since march 5. I have all the tracking info and who signed for it.

Regards,

******** *****

Business Response: I apologize for the delay in getting that refund to you.  I've asked our accounting department to issue a refund for that missing pair of pants today and you should see the refund within the next couple of business days.  She saw that you had returned 6 pairs already, I showed how you were originally charged for 7 pair.

Please let us know if you have any additional questions.

Best regards,

****
Teamexpress.com Customer Service

4/6/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: We ordered two pairs of baseball cleats, a baseball sleeve, and a baseball bat on Saturday february 14th for the first three items and Monday the 16th for the last item and we have not received any of the items yet. We checked their tracking on the website and it says they have all been mailed out. I have tried to contact them numerous times between today the 24th and yesterday the 23rd and cannot get ahold of anyone. Thanks very much, ******* ******

Desired Settlement: Would just like to get all of the products within this week or a refund in full to my debit card.

Business Response: We are currently under going a major order processing system conversion.  As a result we are experiencing higher than normal amounts of calls and emails.  We apologize for any delays as we work to get back to full capacity.  I do show that all items have been shipped and are due to be delivered today via ups tracking numbers # ****************** and ******************.  If you don't receive the packages please let us know right away.  Thank you for your business.

Have a great day!

*******
TeamExpress.com Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Regards,

******* ******

Consumer Response:

After my first complaint to the BBB we finally received our products. But when the products arrived one pair of cleats came in two different sizes. We sent that pair back and marked on their sheet the matching of the larger size please (size 9). Have received no response from the company at all except for the automated email receipt from my multiple emails to them. I have included my phone number in all emails and have tried to call numerous times also. Every time I have called I get no response at all. At this point I just need to be refunded my money because we had to go buy other cleats as baseball has started. Also in my return was a 9.00 arm sleeve that just didn't match his team colors so just would like that refunded as well please.

 

Refund for items sent back please


Regards,

******* ******

Business Response: Your items have been returned and after researching, I discovered a pending credit on your account.  I've asked the accounting department to issue that refund to you today and you should see those funds within the next few business days.

We apologize for the trouble with your order.

Best regards,

****
Teamexpress.com Customer Service

4/6/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Returned a pair of cleats over a month ago that didn't fit right. Still have not received a refund. I have tried calling several times and have been on hold over an hour all 3 times. The one time I did get through, they told me that the refund would be 7-10 days at the most (From February 20, 2015). I've sent emails with no responses dated back to February 24, 2015. I just want my money returned to me. Their customer service is awful. Their website says theya re getting a new system, but that is no reason to have such horrible customer service.

Desired Settlement: I need my money returned to me ASAP.

Business Response: We sincerely apologize for the delay and inconvenience you experienced with your order, due to our recent system conversion.  At this time I do see you have a credit balance pending on your account and I've requested our  accounting department put those funds back on your original form of payment.    We apologize or the lack of communication, we are currently being inundated with more phone calls, emails and requests than we can handle.  We are diligently working to rectify the situation for all our customers.  We appreciate your patience and understanding as we work to return to our normal customer service nd shipping standards.  Please let us know if you have any additional questions.

Best Regards,

****
Teamexpress.com Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** ******

4/4/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: On 3-Mar-2015, I ordered a baseball bat from Baseball Express (order number ***********). Advertising for this item stated 5 business days for shipping and handling. After 10 days, I contacted the provider in which they told us they were experiencing delays due to computer system upgrade. They would upgrade the delivery to overnight. After an additional 5 days, I called again. The same rationale was provided. On 21-Mar-2015, I was told the bat was out of stock and they were expecting more soon. I asked to speak to a supervisor, in which I spoke to **** ****. He told me there was 1 bat on hold and assumed it was for me. He said he would escalate this to his superiors that evening. I followed up with an email. Again, I followed up with an email on 23-Mar-2015. On 24-Mar-2015, **** return my email stating I'm constantly emailing our warehouse and management I have yet to hear back as you can imagine we are extremely backed up... Another email will be sent. As of now I show no tracking". As they have not honored their advertising, nor their verbal commitment to overnight the bat, I would appreciate a follow up from your group.

Desired Settlement: I expressed a desire on 21-Mar-2015 to have the bat delivered by 27-Mar-2015 in which this will not be accomplished. I expect immediate delivery.

Business Response: We sincerely apologize for the delay and inconvenience you experienced with your order.  At this time we still have not received the shipment from Demarini to fulfill your order.  The shipment is expected in within the next week to 10 days and will be sent upon receipt.  At this time we have upgraded the shipping to next day air at no charge.  If you would prefer to substitute or cancel the order please let us know.  If you have any additional questions please let us know.

Best Regards,


****
Teamexpress.com Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** ******

4/3/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered a pair of football cleats on 3/11/15 and paid through Amazon payment system, money was withdrawn from my account on 3/13/15. I tried to contact the business on 3/20/15 regarding the status of my order. Their phone lines do not work properly, half of the time t never connects, the other half of the time you sit on hole with 50 callers ahead of you only to be disconnected before even speaking to anyone. I finally was able to get through the morning of 3/25/15 by calling immediately when they opened. I spoke with ***** who told me they were delayed and he could not tell me when my order would be shipped. This was a birthday present for my son. I asked him to cancel my order and refund my money. After speaking to his manager he told me he would not be able to cancel my order because it was too far in the process. Not sure what this means since my order had not been shipped. He offered me expedited shipping at no extra cost but still could not tell me when it would be shipped. He told me I could return it when I finally receive it. Today I received a response to my online inquiry I submitted last Friday, 3/20/15 stating they do not take the money out until the order is shipped and that orders were running behind 10-14 days. As I stated my money was already taken from my account and it has already been 14 days since I ordered the product.

Desired Settlement: I would like my order canceled and my money refunded.

Business Response: We sincerely apologize for the delay and inconvenience you experienced with your order.   Per your request, we have canceled your order and your funds have been put back onto your payment method.  If you have any additional questions please let us know.

Best Regards,


****

TeamExpress.com
Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* *****

4/3/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I purchased multiple products online and have have yet to receive all of them. I have received 3 of the 8 items that I have order. I have tried to contact Team Express via phone numerous times without any success. I have also tried to contact via email without any success. I am more than 4 weeks out from my original order date and I am getting very frustrated with no acknowledgement of my concern/issue.

Desired Settlement: I would like to cancel my remaining products and receive a refund on the remaining products that are outstanding.

Business Response: We sincerely apologize for the delay and inconvenience you experienced with your order.   Per your request, we have canceled your order and you have not been charged.  If you have any additional questions please let us know.

Best Regards,

****

TeamExpress.com
Customer Service

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** ******

4/3/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Hello, I ordered(********) on Feb 27th. I then emailed teamexpress.com four times in the last month to inquire about the order status and have heard no response. I have also called 1-866-******** and was informed the number is not in service, or the phone simply rang forever with nobody picking up. My credit card has been charged, interest has been applied to my bill and yet after a month I h